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The home accommodates up to 52 residents, including a dedicated, secure unit with 10 beds designed specifically for those with advanced dementia, ensuring their safety and providing the appropriate care.
Residents can enjoy a variety of communal spaces, including...
Care Provided by St Augustine's Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Augustine's Care Home for full pricing details and T&Cs.
Contact St Augustine's Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sisters Hospitallers of the Sacred Heart of Jesus CIO
- Voluntary / Not for Profit Owned
Person in charge
- Bernad Lokubalasuriya (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1952
- Last Refurbishment: 1997
- Number of floors: 2
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (8)
Visiting
- Big garden, Chapel
Parking
- Lots of parking space
St Augustine's Care Home Reviews (39)
St Augustine's Care Home has a Review Score of 9.5 (9.483) out of 10, based on 14 reviews in the last 2 years.
Over all time St Augustine's Care Home has 39 reviews.
A great care home. My mother is very happy and receives all the care she needs, and more. The staff go out of their way to make it feel like a home away from home and every aspect of mum's care is taken care of.
I find the carehome very approachable and friendly. Most of the staff are very lovely and helpful. There is 1 or 2 members of staff are'nt very caring when washing or showering in the mornings. Home is extremly kept clean + tidy, plus washing their clothes.
My husband had been in St Augustines for nearly five years and was always treated with great care and dignity, St Augustine's staff are very careing and my husband was very happy there. He sadly died in March but he and our family were given lots of love and support.
Thank you for sharing such a heartfelt review. We are very sorry for your loss and truly appreciate your kind words about the care and dignity your husband received at St Augustine's. It means a great deal to know that both he and your family felt supported and cared for during his time with us.
Lovely caring staff, very helpful & friendly
Thank you so much for your kind words. We're delighted to hear that you found our team caring, friendly and helpful. Your feedback means a lot to everyone at Sisters Hospitallers.
Respectful and informative. Detailed notes were taken, relevant questions asked Staff and management (and sisters) at St Augustines Care home are amazing & wonderful. They are kind & caring it is a wonderful care home. The next review is set for January 2027.
Thank you very much for your lovely feedback. We are delighted to hear that you found the team at St Augustine's respectful, caring and supportive. Your kind words about our staff, management and Sisters mean a great deal to us, and we truly appreciate you taking the time to share your experience
My mum was a resident at St Augustine's until May 2026 when she passed away. The care was on the whole very good, and it improved in the last few months. The kindness shown by the nuns was amazing, unforgettable. The home has amazing large gardens which were well kept and the food was very good - I enjoyed eating there quite often! The home decoration is a bit old fashioned but it was nearly always kept clean + there was rarely a bad smell. The management went through a bad patch but under the new manager, Bernad, it has improved.
Thank you for taking the time to share your experience. We are very sorry for your loss, and we truly appreciate your kind words about the care your mum received at St Augustine's. It means a great deal to hear that the kindness of the Sisters made such a lasting impression and that you and your...
My mum joined St Augustines in January 2023 after being seriously ill in hospital due to a heart attack and pneumonia. She was wonderfully looked after as soon as she arrived and quickly settled in, despite fifty years in her old home. She loves being able to attend mass in the beautiful chapel and being able to chat to the nuns. Her carers treat her with kindness and dignity. The whole family enjoy the gorgeous grounds. There is a calm and friendly atmosphere.
Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that your mum feels happy, cared for and at home at St Augustine's. It is especially lovely to know how much she enjoys the chapel, spending time with the Sisters and the beautiful grounds. Your...
The convenience of the home was the overwhelming reason I chose it. The care provided by staff and carers confirms I made the right choice. The buildings and furniture do require major upgrades to meet modern standards; it is appreciated that significant investment is required for this.
My mum came to the care home in 2025 very difficult time for the family to send mum to a care home.
Mum is very happy there all family members are welcome by staffAlways keeps the family updated on mums progress and there is always something going on for the residents.
In very very happy with my mum's care.
Thank you for your lovely review. We know how difficult the decision to move a loved one into a care home can be, so we're delighted to hear that your mum is happy and that your family feels welcomed and well supported. Thank you for trusting us with her care.
St Augustine care home is a truly special place the moment you walk in, you feel the warmth it's cosy environment charm of its beautiful old building. The chapel is absolutely stunning.you can clearly see the effort and dedication that has gone in to making continuous improvement The management team is incredibly welcoming, supportive and genuinely committed. I would highly recommend St Augustine Care Home to anyone looking for compassionate care.
Thank you for your generous and thoughtful review.
We are delighted that you experienced the warmth and character of St Augustine from the moment you arrived, and that the chapel and historic surroundings made such a positive impression. It is especially meaningful to hear your recognition of...
The experince I have had has been excellent.
Thank you for your kind words. We're so pleased to hear that your experience at our centre has been excellent. Your feedback means a lot to us.
I feel that my mum is safe and well cared for.
I have attended a relatives meeting, which was very well organised.
Thank you for sharing such heartfelt feedback. It means a great deal to know your mum feels happy, safe, and well cared for. We're truly grateful for your trust in us, and we're glad the environment and support we provide bring comfort to both you and your mum.
All levels of staff well versed with my mother's needs. Tireless effort at all levels support my mother. Thank you all.
Thank you for your words. We're so pleased to hear that your mother feels surrounded by love and well cared for. It means so much to know that our team's dedication is making a difference.Your appreciation truly encourages us to keep doing our best every day. Thank you for your trust and kind support.Best regards,
We met with the care home manager who gave a very honest review of the home, the improvements that enabled St. Augustines to have a good CQC rating and she showed us around the premises and facilities.
My mum after residing at the home for almost a year has settled really well and feels that it is her home with her own space when she wants privacy. The sisters and carers are really kind and ensure that my mum is well fed, cared for and can attend mass and medical appointments.
Being at the care home had enabled me and my siblings to feel peaceful that my mum is being well cared for and that mum is happy, has made some friends and feels that she is at home.
Thank you so much for your kind words. We're truly grateful that your mother chose St. Augustine's and that she feels so at home here. It means a great deal to us to hear that she is settled, comfortable, and supported in both her spiritual and personal needs.Our mission, rooted in the values of...
At St Augustine’s Care Home, the staff and sisters work tirelessly to provide high standards of care with kindness and compassion. Our mother passed away recently, having resided at the home for the past few years. She was always treated with warmth and kindness. We would have no hesitation in recommending St Augustine’s to anyone; it is a very special and spiritual place for both residents and relatives.
Thank you very much for your lovely words, Karen. Your mother was very beloved by all our centre. Best wishes.
Friendly, caring and a good atmosphere.
My mother has lived in St Augustine’s Care Home for the past years, and this is the first in 6 years that we have seen improvement in the home. The manager recently introduced a new system whereby the team meets and discusses my mother's health and well-being, and the manager feedback on the outcome to me immediately after the meeting. My mother's health has improved, and she looks much brighter. The home has also introduced soft music playing in the background during mealtime, which has really improved my mother's dining experience. The care staff are brilliant, and I am really impressed with the new changes in the home. Thank you to the manager and the team at St Augustine’s Care Home, and well done.
Daily challenging situations make this an exceptionally difficult job, sadly the nature of the profession. The four senior staff are doing an amazing job at this present time. Plus all the staff and sisters. Appointment of the new manager has proved to be the best decision, so much is done behind closed doors, including policies, keeping up with legislation and constant flow of care planning etc, but she is also on the frontline providing medication, family and staff meetings, support for residents and staff. Wonderful team, in difficult times; thank you so much for adding quality to our loved ones lives.
Thanks to the home manager, sisters and all the staff at St Augustine’s Care Home.
Thank you very much for your lovely words. We are really glad that you had the opportunity to attend our Jubilee Celebrations and really happy to read about your experience with us!
My mother came to live in the home on respite. She was happy with the food, lots of activities with animal therapy, and the staff were very caring. The garden was excellent, and she enjoyed socialising with others.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Augustine's Care Home.
There are no upcoming events for St Augustine's Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for St Augustine's Care Home.
Accreditations
There are no accreditations posted yet for St Augustine's Care Home.
Meet the Team (1)

As the Registered Care Manager of St. Augustine’s Residential Care Home in Addlestone, I oversee daily operations to ensure outstanding care while maintaining full compliance with regulatory requirements. I manage staff, budgets, and tailored care plans, fostering a secure, welcoming, and compassionate environment for residents. My role requires strong leadership, a thorough understanding of healthcare guidelines, and a dedicated commitment to person-centred care.
Frequently Asked Questions about St Augustine's Care Home
What types of Care is St Augustine's Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Augustine's Care Home have?
There are 51 Single Rooms.
What are the Facilities & Services at St Augustine's Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is St Augustine's Care Home to the centre of Addlestone?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
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