Care Homes Owned by Sisters Hospitallers of the Sacred Heart of Jesus CIO

A great care home. My mother is very happy and receives all the care she needs, and more. The staff go out of their way to make it feel like a home away from home and every aspect of mum's care is taken care of.

I find the carehome very approachable and friendly. Most of the staff are very lovely and helpful. There is 1 or 2 members of staff are'nt very caring when washing or showering in the mornings. Home is extremly kept clean + tidy, plus washing their clothes.

My husband had been in St Augustines for nearly five years and was always treated with great care and dignity, St Augustine's staff are very careing and my husband was very happy there. He sadly died in March but he and our family were given lots of love and support.

Lovely caring staff, very helpful & friendly

Respectful and informative. Detailed notes were taken, relevant questions asked Staff and management (and sisters) at St Augustines Care home are amazing & wonderful. They are kind & caring it is a wonderful care home. The next review is set for January 2027.

My mum was a resident at St Augustine's until May 2026 when she passed away. The care was on the whole very good, and it improved in the last few months. The kindness shown by the nuns was amazing, unforgettable. The home has amazing large gardens which were well kept and the food was very good - I enjoyed eating there quite often! The home decoration is a bit old fashioned but it was nearly always kept clean + there was rarely a bad smell. The management went through a bad patch but under the new manager, Bernad, it has improved.

My mum joined St Augustines in January 2023 after being seriously ill in hospital due to a heart attack and pneumonia. She was wonderfully looked after as soon as she arrived and quickly settled in, despite fifty years in her old home. She loves being able to attend mass in the beautiful chapel and being able to chat to the nuns. Her carers treat her with kindness and dignity. The whole family enjoy the gorgeous grounds. There is a calm and friendly atmosphere.

The convenience of the home was the overwhelming reason I chose it. The care provided by staff and carers confirms I made the right choice. The buildings and furniture do require major upgrades to meet modern standards; it is appreciated that significant investment is required for this.

My mum came to the care home in 2025 very difficult time for the family to send mum to a care home.

In very very happy with my mum's care.

Outstanding professional care has been shown with love and kindness from the start . They go out of their way to properly protect and care for my relative. The medical link up of needs for residents is very good and they take proper measures to prevent accidents . The entire home is very clean and rooms are properly continuously cleaned . Staff are kind and friendly and always on hand to sort out needs of patients . The food is good.

Overall all my family members who visit feel the same as me about the brilliant St. Teresa's.

Due to my condition psp my needs could change at any time meaning i could at some point require nursing care but until then my needs are being met to high standards and i'm very happy here.

This has to be the most beautiful all encompassing Home in London if not an absolute wonderful example of care at its best. The homely spotless environment the sheer beauty of the surroundings space church gardens and the gentle generosity of staff only caps the service and time given to all. The sisters of St Theresa's are the icing on the cake. Care at any time for the vulnerable and elderly is a complex all absorbing and time demanding job. Here my impression is always one of total effortless commitment. Wonderful management and may they always be blessed in all their work. Thank you

The staff are very friendly but diligent in their care, the home is scrupulously clean and the gardens are lovely. Residents seem very happy and enjoy outings occasionally. The food is very wholesome

Very high standard of care. Staff are very kind and patient. Lovely atmosphere. Lovely setting with beautiful gardens and ample parking for visitors. Always made to feel very welcome when we visit my mum.

I have found this care home to be excellent in every way. For years I worked in various homes in this area as a physiotherapist. I found they vary so much and also I found that you knew fairly quickly if they were not as they should be. As I entered Footherly into their welcoming hall I said 'this feels good may be able to leave him here- 'not sure why I felt that ! But my opinion after 18 months has proved my feelings that day. They keep their caring lovely staff for years , they entertain the patients with loads of activities . The food is good etc etc - the main thing is I trust them and wish other homes I've been have come up to their standard and more importantly , their kindness and compassion .

I am so grateful to all the Team.

St Augustine care home is a truly special place the moment you walk in, you feel the warmth it's cosy environment charm of its beautiful old building. The chapel is absolutely stunning.you can clearly see the effort and dedication that has gone in to making continuous improvement The management team is incredibly welcoming, supportive and genuinely committed. I would highly recommend St Augustine Care Home to anyone looking for compassionate care.

My wife is resident and is extremely well cared for both by the sisters and the care nurses. she was at home for many years and I intended that she should be looked after there with the help of visiting carers, however, events overtook us and St.Teresa's came to the rescue for which I am very grateful.

There is always a warm welcome and lots of smiles.