Care Homes Owned by Sisters Hospitallers of the Sacred Heart of Jesus CIO in Surrey

St Augustine care home is a truly special place the moment you walk in, you feel the warmth it's cosy environment charm of its beautiful old building. The chapel is absolutely stunning.you can clearly see the effort and dedication that has gone in to making continuous improvement The management team is incredibly welcoming, supportive and genuinely committed. I would highly recommend St Augustine Care Home to anyone looking for compassionate care.

The experince I have had has been excellent.

I have attended a relatives meeting, which was very well organised.

My Mum moved into St Augustine's Care Home in January 2023 after having a heart attack and pneumonia and being left extremely weak and unable to walk. It was fortunately recommended to us by one of her friends. The staff were very welcoming and caring both to her and our family. They managed to nurse her back to better health than we could have hoped for and keep her safe and happy. I am so grateful to the sisters, carers and receptionists for their kindness and the dignity with which they treat the residents. The atmosphere is perfect for my Mum and she loves the religious aspect, particularly being able to attend Mass at the beautiful little chapel there.

All levels of staff well versed with my mother's needs. Tireless effort at all levels support my mother. Thank you all.

Being at the care home had enabled me and my siblings to feel peaceful that my mum is being well cared for and that mum is happy, has made some friends and feels that she is at home.

At St Augustine’s Care Home, the staff and sisters work tirelessly to provide high standards of care with kindness and compassion. Our mother passed away recently, having resided at the home for the past few years. She was always treated with warmth and kindness. We would have no hesitation in recommending St Augustine’s to anyone; it is a very special and spiritual place for both residents and relatives.

Friendly, caring and a good atmosphere.

My mother has lived in St Augustine’s Care Home for the past years, and this is the first in 6 years that we have seen improvement in the home. The manager recently introduced a new system whereby the team meets and discusses my mother's health and well-being, and the manager feedback on the outcome to me immediately after the meeting. My mother's health has improved, and she looks much brighter. The home has also introduced soft music playing in the background during mealtime, which has really improved my mother's dining experience. The care staff are brilliant, and I am really impressed with the new changes in the home. Thank you to the manager and the team at St Augustine’s Care Home, and well done.

Daily challenging situations make this an exceptionally difficult job, sadly the nature of the profession. The four senior staff are doing an amazing job at this present time. Plus all the staff and sisters. Appointment of the new manager has proved to be the best decision, so much is done behind closed doors, including policies, keeping up with legislation and constant flow of care planning etc, but she is also on the frontline providing medication, family and staff meetings, support for residents and staff. Wonderful team, in difficult times; thank you so much for adding quality to our loved ones lives.

Thanks to the home manager, sisters and all the staff at St Augustine’s Care Home.

My mother came to live in the home on respite. She was happy with the food, lots of activities with animal therapy, and the staff were very caring. The garden was excellent, and she enjoyed socialising with others.

I would have no hesitation in recommending the home, as the care for my mother has been tremendous. St Augustine's is a warm and welcoming environment whereby staff and sisters have always been approachable and very understanding of personal care needs and often going the extra mile to ensure optimal health and well-being is maintained.

The manager and all her staff have worked tirelessly to keep all the residents safe during the Covid pandemic. It's always a pleasure to visit my aunt and uncle who are both in this care home. They have always been very well cared for. My aunt is 97 and has been a resident for five years, my uncle is 89.

To start with, when my husband was taken ill and was taken into hospital at the beginning of December, it looked highly likely he would need a care home. So, started looking for one suitable for his needs. Was recommended St Augustine's by several people, so continued trusting that he would be accepted and was delighted when he was accepted. I am so very happy with the way he is being looked after, the managers and staff are so loving and caring, and he has settled in so well, and has accepted it's his home. This gives me great peace, and I am so grateful.

Mum is very happy here; she says everyone is friendly, and the food is fantastic. There difference in Mum since living here is fantastic. She looks happy and healthy, and she is always in good spirits when we visit. The sisters and staff clearly show that they really care about the residents, and I feel that Mum is very well cared for.

My father was being cared for at home with carers visiting several times a day and despite their best efforts, he was sadly becoming more and more withdrawn. St Augustine's was highly recommended and has not disappointed us. Dad has now remained out of the hospital for the longest period in years, he is engaging with staff well and always looks well cared for. As a family, we are very great full for brilliant care dad has received. You all work so hard. We thank you for everything.

My mother was living in sheltered accommodation for a number of years, but was shielded during the first lockdown and could not contact other residents. She was diagnosed with vascular dementia on a telephone assessment. She was initially given a community care package of 2 carer visits, which was then increased to 3 carer visits. While the community carers provided an excellent service, the long periods of isolation were having a detrimental effect on Mum's dementia. Following discussions with Social Services, the family made the decision to do a trial period for Mum in a local care home, with a view to becoming a permanent arrangement.

From the initial contact, the response from the care home manager and her team has been prompt, efficient and caring. Mum is making friends with other residents and the carer team. Mum is enjoying the meals that are cooked on site. Our family are firmly convinced that we have made the right decision in choosing St Augustine's.

I have no hesitation in recommending St Augustine's.

Thank you, everyone, for putting on an amazing birthday celebration for my father yesterday - so much effort was put into it and we all had such a good time, including my dad. All the staff did an amazing job and the cake was delicious. He so enjoyed it. Many thanks for all your hard work and kindness.