Search...

St Augustine's Care Home

Simplemarsh Road, Addlestone, Surrey KT15 1QR
St Augustine's Care Home Logo
Jobs
St Augustine's Care Home logo
St Augustine's Care Home, Addlestone
St Augustine's Care Home, Addlestone
St Augustine's Care Home, Addlestone

St. Augustine's Care Home is ideally located in the peaceful residential area of Addlestone, offering a perfect balance between the serene atmosphere of the countryside and the convenience of being close to London.

The home accommodates up to 52 residents, including a dedicated, secure unit with 10 beds designed specifically for those with advanced dementia, ensuring their safety and providing the appropriate care.

Residents can enjoy a variety of communal spaces, including...  

Loading travel time

Care Provided by St Augustine's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Residential Dementia CareFrom £1,500N/A

Contact St Augustine's Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Bernad Lokubalasuriya (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1952
  • Last Refurbishment: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • Big garden, Chapel

Parking

  • Lots of parking space

St Augustine's Care Home Reviews (39)

Submit a Review
9.5

St Augustine's Care Home has a Review Score of 9.5 (9.483) out of 10, based on 14 reviews in the last 2 years. Over all time St Augustine's Care Home has 39 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to St Augustine's Care Home
Loading...
Showing 39 reviews matching selected criteria
Review from Deborah M (Daughter of Resident) published on 25 January 2022 Submitted via Website
Overall Experience

I would have no hesitation in recommending the home, as the care for my mother has been tremendous. St Augustine's is a warm and welcoming environment whereby staff and sisters have always been approachable and very understanding of personal care needs and often going the extra mile to ensure optimal health and well-being is maintained.

Reply from Natalia Tobajas, Communications Manager at St Augustine's Care Home

Thank you very much for your review, Deborah. We are glad that your experience with us has been so positive.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean F (Wife of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

To start with, when my husband was taken ill and was taken into hospital at the beginning of December, it looked highly likely he would need a care home. So, started looking for one suitable for his needs. Was recommended St Augustine's by several people, so continued trusting that he would be accepted and was delighted when he was accepted. I am so very happy with the way he is being looked after, the managers and staff are so loving and caring, and he has settled in so well, and has accepted it's his home. This gives me great peace, and I am so grateful.

Reply from Aurea De Souza, Manager at St Augustine's Care Home
Thank you so much, Jean, for such a lovely review.

Best Wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol D (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card
Overall Experience

Mum is very happy here; she says everyone is friendly, and the food is fantastic. There difference in Mum since living here is fantastic. She looks happy and healthy, and she is always in good spirits when we visit. The sisters and staff clearly show that they really care about the residents, and I feel that Mum is very well cared for.

Reply from Aurea De Souza, Manager at St Augustine's Care Home
Thank you so much, Carol, for the lovely review.

Best Wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith G (Son of Resident) published on 29 January 2021 Submitted via Website
Overall Experience

My father was being cared for at home with carers visiting several times a day and despite their best efforts, he was sadly becoming more and more withdrawn. St Augustine's was highly recommended and has not disappointed us. Dad has now remained out of the hospital for the longest period in years, he is engaging with staff well and always looks well cared for. As a family, we are very great full for brilliant care dad has received. You all work so hard. We thank you for everything.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Dear Keith, thank you so much for the lovely review.

Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony D (Son of Resident) published on 25 January 2021 Submitted via Website
Overall Experience

My mother was living in sheltered accommodation for a number of years, but was shielded during the first lockdown and could not contact other residents. She was diagnosed with vascular dementia on a telephone assessment. She was initially given a community care package of 2 carer visits, which was then increased to 3 carer visits. While the community carers provided an excellent service, the long periods of isolation were having a detrimental effect on Mum's dementia. Following discussions with Social Services, the family made the decision to do a trial period for Mum in a local care home, with a view to becoming a permanent arrangement.

From the initial contact, the response from the care home manager and her team has been prompt, efficient and caring. Mum is making friends with other residents and the carer team. Mum is enjoying the meals that are cooked on site. Our family are firmly convinced that we have made the right decision in choosing St Augustine's.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Dear Anthony,
Thank you so much For the lovely review.
Best Wishes

Aurea

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H-S (Son of Resident) published on 25 August 2020 Submitted via Website
Overall Experience
My mother has been a resident at St Augustine's for the last four years. I have found the staff efficient, caring, and compassionate. At the start of her residency in 2017, there were some issues concerning leadership at the home but these improved, and especially since the current manager has been in the post the home has gone from strength to strength.
The new manager has clearly introduced strong leadership to staff with a caring attitude to the residents. She has led from the front during the early days and throughout the Covid-19 crisis by moving into the home and introducing solid guidelines that have proved successful in that no resident has contracted Coronavirus.
My mother is now 96 years and her health and mobility have deteriorated in the last twelve months but to the credit of all the staff they have kept pace and introduced additional measures to ensure my mother's needs are continually met.

I have no hesitation in recommending St Augustine's.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home
Thank so much for such a lovely review.

Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Camille C (Daughter of Resident) published on 25 August 2020 Submitted via Website
Overall Experience

Thank you, everyone, for putting on an amazing birthday celebration for my father yesterday - so much effort was put into it and we all had such a good time, including my dad. All the staff did an amazing job and the cake was delicious. He so enjoyed it. Many thanks for all your hard work and kindness.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home
Thank you so much for the lovely review.

Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annabelle E (Daughter of Resident) published on 10 August 2020 Submitted via Website
Overall Experience

Mum is 91 and for years I and my family had been in despair for her health and safety because she lived alone. What a blessing to find St. Augustine's home for her, early this year. I was encouraged at my first meeting and they were so positive and welcoming. I could see clearly as I looked around, that her management and leadership has underpinned a beautifully bright, clean and well- functioning environment. Fun, too. The carers are so professional and loving in their response to the elderly there, as indeed, are the Sisters who contribute so much in their daily lives. It is very reassuring to know that my mother's needs are carefully monitored; I have been kept informed of each little break in her health (which is managed swiftly) and updated. It's so good to see Mum eating and drinking properly again and being well. The chefs produce the most marvelous food. In Lockdown, standards and spirits have been kept high. Absolutely five stars, St. Augustine's.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home
Thank you so much for a such lovely review.
Best Wishes

Aurea

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Timothy E (Son of Resident) published on 5 August 2020 Submitted via Website
Overall Experience

My mother has been at St Augustine's since April last year and she has received extremely good care from all the staff, sisters and management. While the home has been in lockdown the entertainment has been fantastic, long may it continue. Mum is always very pleased with the meals and says everybody is lovely. Also, the large garden is such a bonus and is so well maintained.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home
Thank you so much for such a lovely review.

Best Wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jo R (Daughter of Resident) published on 4 August 2020 Submitted via Website
Overall Experience

St Augustine's has done a fantastic job of looking after my father. The manager has been simply incredible. She moved into the home during Covid to provide the necessary support and has thankfully kept the home Covid free. Not only this but she has filled the home with love and much laughter and regularly arranges parties which are the highlight of my father's week! A great home full of care and compassion.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home
Thank you for such a lovely review.

Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny F (Daughter of Resident) published on 4 August 2020 Submitted via Website
Overall Experience
My Mum needed respite care to recover from a stroke. The Manager did everything she could to help get Mum into the home as soon as possible, especially as I was struggling to care for her myself.
On the day I first entered the home, with my Mum I was struck immediately by how sparklingly clean it was and that it smelled house clean not clinically clean. The next thing I heard was laughter coming from the lounge where the residents were playing skittles or enjoying watching the fun.
We were taken up to the room and then members of staff came to welcome Mum, they were all kind, friendly and caring.
Unfortunately due to Covid, I then had to leave Mum in their care, but I received daily from Mum how they were so lovely and kind to her, nothing was too much trouble.

Mum comes home tomorrow, much stronger and revived from the stroke and with a confidence that she can cope with the effects left from the stroke and continue her life in her own home, I couldn’t have asked for more.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home
Thank you for such a lovely review. It was a pleasure for us to look after your Mom. Our doors are always open if she wishes to return into our care.

Best Wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Noel K (Son of Resident) published on 30 July 2020 Submitted via Website
Overall Experience
Dad is very fortunate to be in such a caring and loving community. The staff and nuns work very hard to provide an excellent level of care. The new manager has been a revelation with her energy and enthusiasm. The regular parties that are provided have been such a positive feature, especially during lockdown. Dad loves dancing and these regular parties have enabled that. The residents are very much living and enjoying life!

The spirituality of the home is very much there and this aspect brings a lovely calm and peaceful contribution to the residents' lives. We trust the home completely and know they have Dad’s interests at the top of their agenda.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Dear Noel, thank you so much for a such lovely review. Best Wishes, Aurea.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline D (Daughter of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

Our mum was unhappy about leaving her own home for respite care, but since she has moved to St. Augustine's, we have seen her blossom. The hard-working staff can't do enough for her and have shown her personal kindness we will always be grateful for. The tasty and nutritious food, and extensive and beautifully-kept grounds she can walk in, have also helped to rebuild her strength and spirits. Before lockdown, we would have described the entertainment on offer as minimal, but since then, the staff, under their inspirational manager, have really gone out of their way to keep residents distracted and entertained. We really hope that events and activities will continue post-lockdown. The only other improvement we would suggest is more rooms with en-suites (the number is currently very limited). However, for warmth, kindness and a high level of care, it would be hard to find anywhere better.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Thank you so much for such a lovely review.

God Bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolyn F (Niece of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

My Aunt came to stay in St Augustines in December last year. She enjoyed Christmas there. The Covid-19 has presented huge challenges for the manager and staff, which they have met by continuing to give great care, but also going the extra mile to make sure the residents are happy, entertained and anxiety-free. I feel St Augustines is a very special place, where they demonstrate God's love in all they do. They have exceptionally high standards and have made my Aunt feel valued and loved. She says the food is excellent too!

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Thank you so much for such a lovely review.

God Bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maddalena G (Daughter of Resident) published on 15 June 2020 Submitted via Website
Overall Experience
My mother has received a very good standard of professional and personal care during the year. The staff have been very caring and understanding when attending to her individual needs. The overall management of the care home has been very good. My mother has also benefited from the spiritual care available.

During lockdown, the staff have been fantastic in ensuring the social events and activities are enjoyed by the residents. I am happy that my mother is in a safe and caring environment.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Thank you so much for such a lovely review.

God Bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay F (Daughter of Resident) published on 15 June 2020 Submitted via Website
Overall Experience

Mum has been at St Augustine's for two and a half years. On arrival, she was fairly well but at 99 age has taken its toll. Throughout her stay, the staff have been more than attentive and have continued to tailor the care to her needs. The decor is bright and cheerful, the residents are encouraged to join in with crafts and there is a wide range of entertainment provided, including singing, dancing and celebration of events of the day. There is a beautiful garden which is used as much as possible and visitors of all ages are welcome. The diligence during the Coronavirus outbreak was second to none with staff moving in to ensure smooth running of the home. Relatives were kept informed and given the opportunity to communicate with their loved ones. The entertainment provided by the staff during that time was inspiring and the residents all appeared to be having a wonderful time. All in all St Augustine's is a very caring organisation with hard-working staff.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Thank you so much for a such lovely review.

God Bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alessandro M (Son of Resident) published on 12 June 2020 Submitted via Website
Overall Experience
My mother-in-law went into St Augustine’s Care Home some seven years ago, sadly she passed away approaching her ninety-seventh birthday after six years in care. About this time, we needed to put my mother (aged 95) into care and we had no hesitation in seeking a place at St. Augustine's. We had first-hand experience of the wonderful care, help, support and spiritual ethos provided. As children, the worst nightmare for our parents was our safety. Now with role reversal, our worst nightmare is worrying if our loved ones are safe and well cared for when they can no longer manage on their own.

These last twelve months have been very demanding for Mum, she entered the home after recovering from a fall at her own home, requiring a partial hip replacement, bringing further strain when walking, adding to this slowdown, the onset of dementia was gradually developing. Being at St Augustine's has been such a load off our minds, especially now we have the Coronavirus to cope with.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Thank You So Much Alex for taking the time to write a such lovely review. Many thanks and God bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Viviana M (Daughter of Resident) published on 12 June 2020 Submitted via Website
Overall Experience

Exceptional care is being given to my mum. The manager, together with the staff has planned and managed the response to lockdown brilliantly, keeping families of the residents well informed and maintaining a calendar of activities for the residents to enjoy. While the lockdown prevented visits, we could have video calls and I felt assured by the kindness and support given to my mum.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home
Thank you so much for such a lovely review.

God Bless you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane E (Daughter of Resident) published on 12 June 2020 Submitted via Website
Overall Experience

St Augustine's has provided a lovely, warm and caring home for my father since February. He settled in quickly and everyone made him feel welcome. All the staff stop and chat and everyone smiles. There are plenty of activities and there is even some arm-chair keep-fit. You can join in with activities or not, the choice is yours. Birthdays are celebrated and in normal times, families are always welcome; if you are there at 3 o'clock there is always tea and cake! On sunny days, Dad has enjoyed the large gardens, he loved gardening so this is a treat for him. If I have a query, for example, Dad's mobile phone needs charging, or I have a question about his medication, then it is easy to contact the home and everything is promptly dealt with. At first, Dad was unsteady on his feet and fell a few times. I was always contacted and informed and involved in discussions. There have been no more falls and I feel confident that I am an equal partner in his care. We made the best choice for Dad's care.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Thank You so Much Jane for a such lovely review. God Bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for St Augustine's Care Home.

Upcoming Events

There are no upcoming events for St Augustine's Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for St Augustine's Care Home.

Accreditations

There are no accreditations posted yet for St Augustine's Care Home.

Meet the Team (1)

Bernad Lokubalasuriya
Bernad LokubalasuriyaJob Title Registered Care ManagerJoined 2024

As the Registered Care Manager of St. Augustine’s Residential Care Home in Addlestone, I oversee daily operations to ensure outstanding care while maintaining full compliance with regulatory requirements. I manage staff, budgets, and tailored care plans, fostering a secure, welcoming, and compassionate environment for residents. My role requires strong leadership, a thorough understanding of healthcare guidelines, and a dedicated commitment to person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Augustine's Care Home to verify any information. View our terms and conditions. St Augustine's Care Home has an Enhanced Service -more info.