Woking Homes

Oriental Road, Woking GU22 7BE

Woking Homes is a residential home for older people, primarily for people or their spouses with railway or other transport related backgrounds. Woking Homes also welcome those from the local community.

The accommodation consists of two combined buildings, all ground floor and with wheelchair access throughout. The first building comprises of single rooms with en-suite shower and toilet facilities. The second building comprises of single flats with en-suite shower and toilet facilities, plus a small kitchenette area, (however, no cooking facilities are permitted, all meals are taken in the main dining room).

There are three Lounges, a beautiful conservatory and a bar lounge, as well as a hairdressing salon and a dining room. The home features an indoor swimming pool, spa, gym and sauna.

Surrounding the homes are their own private landscaped gardens, including a small quiet courtyard with fountain.

Woking Homes were rated as 'Good' by the Care Quality Commission (CQC) on 11/05/2016 in all five of the key lines of enquiry - Safe, Effective, Caring, Responsive and Well-led.

Owner: Woking Homes

Person in charge: Paula Hook (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, Italian, Nepali, Polish, Tagalog

Single Rooms: 49

Shared Rooms: 1

Rooms with ensuite WC: 49

Weekly Charges Guide: Personal Care Single up to £850 (These prices are only a guideline, please contact Woking Homes to find out the exact price for your requirements.)

Fees – What is included
•   Fully trained staff on duty 24 hours a day
• Own en-suite room
•   Good wholesome home cooked food
•   Provision for special diets
•   Laundry service and labelling of clothes
•   Call system
•   Full central heating
•   Transport for medical and certain social activities
•   In-house activities and most of the outings
Fees – What is not included
•   Dry cleaning
•   Hairdressing and pampering sessions
•   Private chiropody
•   Private telephone calls
•   Staff escorts to hospital appointments
•   Toiletries and continence aids
•   Newspapers

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Woking Homes is situated just a short distance from Woking Train Station.

Visiting:

Visitors are welcome at any time although meal times should be avoided if possible, unless booked in advance and the visitor is joining a resident for a meal.

Parking:

Parking available on site.

Latest Care Quality Commission* Report on Woking Homes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Woking Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Woking Homes in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Woking Homes is calculated as follows: ( (55 Excellents x 5) + (5 Goods x 4) ) ÷ 60 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.142 Points relating to the number of positive Reviews for Woking Homes is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.2 Target = 0.392

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Woking Homes has a Review Score of 9.1 (9.059) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woking Homes?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woking Homes

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Godson of Resident/Service User
    1
  • Son of Resident/Service User
    1

My sister, who is blind, deaf and has various other ailments has been a resident for 2 years. In that time her general health has improved immeasurably. The staff are kind and caring. The food is excellent and cooked on the premises with meat supplied by a local butcher and fruit and veg by a local supplier. Although my sister can't participate, the home arranges various activities for residents and hold coffee mornings and parties throughout the year. They provide transport for doctor appointments (and hospital). My sister has flourished since becoming a resident and her laughter is infectious.

How likely would you be to recommend Woking Homes? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Average Rating:   4.9 out of 5

Sarah Kemp, Chief Executive at Woking Homes responded to this review on 12 Jan 2018:

Thank you for taking the time to share your feedback which is important to us not only as a home but also as a team. Laughter is the best medicine and there is nothing better than to hear the laughter of residents and staff having some fun.

My mother was a happy resident of Woking homes since January2015. It was her chosen Home once managing in her own home became too difficult. Her room was spacious and comfortable with a good garden view, her bathroom was large, furnished with a good shower space that a disabled person could use and extremely clean at all times.
The communal rooms are light and bright as are the corridors. The dining room is a smart and light space with good food prepared to a high standard.
The Care staff have good training in looking after the needs of Residents, they are extremely aware too of the needs of visiting relatives, as are the Office Staff and Medical Teams. The Activities are well planned and are varied. Each resident receives a weekly programme posted through their front door letterbox.

There is guest accommodation, a swimming pool and a Bar occasionally.
Sadly my mother died in November, End of Life Care was provided which was comforting after a stay in hospital.

Thank You All

How likely would you be to recommend Woking Homes? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Sarah Kemp, Chief Executive at Woking Homes responded to this review on 10 Jan 2018:

Thank you, Susan. It was our pleasure and privilege to have cared for your mother, she is greatly missed by all. We wish you and the family all the best and hope you will keep in touch.

As a former Chairman of Age Uk in the borough of Waverley, and a former Community Council Health Council member, I have had occasion to visit many nursing homes over the past 20 years. I have never found a more perfect example of how older people should be cared for than at Woking Homes. It is a beacon for elderly care. The staff from top to bottom work tirelessly in the interest of their clients. However, I do worry about the inadequate level of local authority funding in the future.

How likely would you be to recommend Woking Homes? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Sarah Kemp, Chief Executive at Woking Homes responded to this review on 09 Jan 2018:

Thank you for such positive feedback which I will pass on to the staff team.

My 93-year-old godfather went to Woking Care Home at the beginning of January 2017 initially for respite care but since decided to stay as a permanent resident. Throughout his short stay so far he has been given the very best care that we could have wished for. Every single member of staff both administrative staff, as well as care staff, has been unfailingly courteous and kind. The food is incredibly good and all homemade including the bread and hot cross buns!

The care staff are highly attuned to residents' medical needs and have been excellent at identifying any signs that may require medical intervention.

The home itself is spotlessly clean, light and airy. The bedrooms are spacious and there is scope for residents to bring some items of their furniture with them.

The overall feeling of the home is one of being in a restful family environment. We are so relieved to think that my godfather is in a place of safety and where he is cared for with dignity and compassion.

How likely would you be to recommend Woking Homes? Extremely Likely

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Treated with Dignity

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Average Rating:   4.8 out of 5

Sarah Kemp, Chief Executive at Woking Homes responded to this review on 12 May 2017:

Thank you for your very positive feedback. I am so pleased that your godfather has settled in so well. I am extremely proud of the the home and the staff team who work very hard to ensure that our residents feel at home and are confident that their care needs are met, while maintaining their own independence and choices. I will ensure that everyone is made aware of your kind comments as I know the team will appreciate it.

I found the home's staff very helpful when looking a home for my mother. They offer many activities for the residents, both physically, to help keep them mobile and mental to stimulate thought.
The staff are helpful and offer a high degree of respect and care for their residents. The rooms are spacious, with ensuite facilities, all well furnished and are kept clean at all times.
I would have no reservations in recommending this home to friends for their loved ones.

How likely would you be to recommend Woking Homes? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

No Bed Vacancies

posted 28 Mar 2018

No Current Bed / Place Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Woking Homes

Job Vacancies

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Care Home Idol 2016

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