Howards home stands in the pleasant residential district of Addlestone, a few minutes walk from a small cluster of local shops. It is within 2 miles of the M25 (Jn 11) and readily accessible from Central London and the Home Counties.
Opened in 1983, the Home was originally a substantial country house, which have been sympathetically architect extended and converted to the highest standards.
Surrounded by adequate parking and gardens, which are a feature of the home with level access and pathways, Howards offer a warm, welcoming atmosphere with spacious accommodation and central heating throughout. A full size passenger lift serves the upper floor.
Please visit their website for more details.
Owner: Graham Samuel
Person in charge: Nikki Crossley (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 19
Shared Rooms: 1
Rooms with ensuite WC: 15
Weekly Charges Guide: Personal Care Single £900 – £1000 (These prices are only a guideline, please contact Howards to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Parking:
Onsite parking
Latest Care Quality Commission* Report on Howards: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Howards is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Howards in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.723 for Howards is calculated as follows: ( (34 Excellents x 5) + (13 Goods x 4) ) ÷ 47 Ratings = 4.723
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.214 Points relating to the number of positive Reviews for Howards is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.2 Target = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Howards has a Review Score of 8.9 (8.937) from 4 Reviews
Review submitted from a Postal Card by Pamela S (Friend of Resident) on Thursday 5 April 2018. Relates to March 2018.
My friend returned to the care home from the hospital over 12 months ago looking very frail and ill but with good nursing care, she soon returned to much better health. She has lived at Howards for approximately five years and is in her 90's.
How likely would you be to recommend Howards? Likely
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Review submitted from a Postal Card by Linda P (Daughter-in-law of Resident) on Friday 23 March 2018. Relates to March 2018.
My mother-in-law was a very frail 98-year-old when she finally agreed to move to Howards. The care she has had since becoming a resident means she looks like a new woman. Her weight has increased due to the fantastic meals and goodies she is served. She loves her shopping trips and her coffee mornings at the local church with the most loving and caring staff. My husband and I are extremely happy with Howards and the turn around they have achieved with now a very happy and healthy looking mother and mother-in-law.
How likely would you be to recommend Howards? Extremely Likely
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Review submitted from a Postal Card by Jane R (Daughter of Resident) on Thursday 22 March 2018.
My experience of Howards is over the past 3 years.
All the staff are caring and respectful to each resident treating them as part of a large family.
The food is excellent.
The activities are good for those who can participate with care and thought to those who cannot fully join in.
Able residents are taken out for trips I.e. Theatre/coast.
Different groups come in playing music encouraging singing.
On occasions the Salvation Army visit.
I am aware that the "end of life care" is first class with joint medical teams, staff and relatives all there if it's the family's wish for their loved one not to die in hospital.
How likely would you be to recommend Howards? Extremely Likely
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Review submitted from a Website Submission by Anne S (Daughter of Resident) on Friday 30 October 2015. Relates to October 2015.
Sadly my mother only spent the last four months of her life at Howards. I had been reluctant to move her but financially it was necessary. She blossomed at Howards, we were able to reconnect with her in a way that we had been unable to in ten years. Howards brought out the best in her, she was happy again and able to interact. Despite Mum's advanced dementia, the care and patience she was shown was extraordinary. I can never begin to thank the management and all the staff enough for their input. I could not begin to recommend Howards too highly, people and care are paramount and the way Mum was looked after was exemplary. It felt like home from home, she had a lovely room overlooking the garden which gave her so much pleasure and spent the summer days sitting out in the sunshine. All the food was home and freshly cooked, the entertainment and activities were great and there were no hidden extras. The communication was first class, we always got to see and talk to the same members of staff, continuity was second to none, especially towards the end. I cannot sing Howards' praises too highly.
How likely would you be to recommend Howards? Extremely Likely
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