





Ridgegate Residential Home is a registered charity providing high-quality residential care for older people in Reigate, where people always come before profit. Residents are welcomed into a safe, caring and supportive environment that promotes independence, dignity and choice while delivering exceptional standards of care.
The home's vision is to provide compassionate residential care in a warm, family-like setting, maintaining the highest standards of comfort and wellbeing. Its mission is to uphold...
Care Provided by Ridgegate Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee's are all inclusive with no hidden costs. The only additional payments required are those which are optional, such as; hairdresser, podiatrist, newspaper delivery, toiletries and so on. Day care can be booked on a hourly / daily basis.
The price(s) shown are provided by the care home. Contact Ridgegate Residential Home for full pricing details and T&Cs.
Contact Ridgegate Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Ridgegate Home
- Voluntary / Not for Profit Owned
Person in charge
- Kelly Mcmanus(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 4
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (18)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome to visit their loved ones whenever they like.
Parking
- Visitors are welcome to park on the driveway.
Ridgegate Residential Home Reviews (27)
Ridgegate Residential Home has a Review Score of 9.3 (9.309) out of 10, based on 11 reviews in the last 2 years.
Over all time Ridgegate Residential Home has 27 reviews.
We cannot thank the team at Ridgegate enough for the exceptional care they provide to my mother-in-law, Liz.
The staff are truly wonderful - they treat her with such dignity, warmth, and genuine affection. Every aspect of the home is excellent, from the cleanliness and the quality of the meals to the engaging activities. Most importantly, it gives our family total peace of mind knowing she is in such a safe, supportive, and loving environment.
We couldn't ask for a better home for her; Ridgegate is an extension of our own home.
Thank you for your very kind words. We are truly grateful that you feel confident in the care we provide for Liz, and it means a great deal to know that our team's warmth, dignity and dedication have made such a positive difference.
Providing a safe, supportive and welcoming environment for both...
My sister is always comfortable and happy. The staff are very caring and are obviously very fond of her. She is well looked after. There seem to be a very good range of activities and although my sister is not really able to participate very much, she does seem to enjoy the music and singing.
Thank you for your kind feedback. We are delighted to hear that your sister is happy and comfortable, and that the care and support provided by our team is evident. Person-centred care is very important to us, and it is lovely to know she enjoys the music and singing sessions.
We aim to offer a...
Staff are very nice, kind and caring towards mum. There has been some issues with kitchen equipment which have caused meals not being quite up to scratch. Should the garden gate be kept unlocked? The building was easily accessed on 5th March via this route when I came to take mum out for the afternoon. Hence my lower ratings.
Thank you for your kind comments about our caring team. We welcome feedback as it helps us improve our service. We're sorry these concerns were not raised in our recent relatives' survey, as this would have allowed us to address them sooner
The kitchen matter related to a temporary gas supply...
Mum has been in Ridgegate since December 25 and she needed help with her mental health as well as her physical health. The care team work hard with us the family and the medical team from the local surgery. And she is now very happy in her environment. Her room is always clean and fresh. The staff are all extremely friendly and very professional with mums needs along with the other residents in the home. We would fully recommend Ridgegate to any other family's looking for care.
Thank you so much for taking the time to leave us a review Craig. Your mum is a wonderful addition to our home, and its a pleasure having gotten to know her family too. We're glad you're happy with the care.
My dad suffers with both physical and mental health issues and I am grateful to the attentive staff who make sure he is included in the many home activities.
I have no hesitation in recommending Ridgegate to others.
Respite care for mum went well and provided opportunity for a much needed break. All staff were helpful and courteous and mum was happy with her experience. She was able to get her hair done whilst there and made friends with many of the residents. Thanks for taking care of her!
They have no problem with visitors turning up at the home at any time, and also being accompanied by family pets.
The staff and management are very friendly and helpful and I feel confident that my dad is receiving a very good level of care.
I can tell that he is happy and settled there and I would not hesitate in recommending Ridgegate to anyone.
Mum has received excellent care and support from all the Ridgegate Residential Home team including her GP, hairdresser and the in-house activities. The home is kept to a high standard of freshness and cleanliness. Mum especially enjoys the food menu and really looks forward to meal times and home made treats. They respect Mum's choices and treat her with dignity. She feels safe.
She is well looked after and seems to be very happy as much as you can tell. She interacts with the staff at all levels. and is known for his smiles.
She is encouraged to take part in activities with some success.
I was in Ridgegate myself for 4 weeks after 5 weeks in East Surrey Hospital. I was well looked after and cared for by the dedicated and management team.
Ridgegate was home for my mother-in-law for nearly four years, and during that time she was exceptionally well looked after. We have only the highest praise for the staff who care for all the residents. The warmth and compassion shown to my mother-in-law was remarkable. The staff kind, thoughtful and very caring in their desire to meet her every need. They built a very strong relationship with my mother-in-law, and they made her feel safe and secure. We always felt that they knew her as a person, not just another resident. As family members we all felt very at home there when visiting - the management team do a great job in choosing a team of very dedicated staff. The activities and entertainment were always very good with huge effort going into marking special events - birthdays, Christmas etc, which is testament to the commitment of the staff. We have no hesitation in recommending Ridgegate, and feel very grateful that this was where we chose for my mother-in-law to be.
My mother received respite care on a number of occasions at Ridgegate. She always had a happy stay and was well looked after. The home was chosen after my grandad had been looked after 2 years prior.
Mum has lived at Ridgegate for a number of years and it is where she feels comfortable, it's home. Her care needs have recently become more complex and these changes have been met with compassion, dignity and patience. Many of the staff have formed strong attachments to Mum, she is genuinely loved as well as receiving expert care. This is particularly important to me as I live in a different part of the country and need to know she has a safe harbour. Lovely building and gardens, a good range of activities, careful and considered nutrition, extremely clean, kind and attentive staff, and clear communication pathways with the care team and management. The best place for Mum.
Mum originally was admitted into Ridgegate as an emergency admission five years ago due to intermittent bouts of illness, the home had been recommended to us as a family. At a time when we were all very worried about our mum's health Ridgegate provided a safe place for her to stay as well as providing the care she required at the time. We knew from the very first time we stepped into Ridgegate what a special place it was and still is, the management and staff are extremely kind, compassionate and caring, you could see why it was called 'A Home with a Heart'. The Manager, Deputy and senior care team were always approachable, professional and transparent and each time we visited Mum we were greeted and treated like old friends. Over the five years, Mum stayed at Ridgegate many times for respite, each time we experienced the same level of care and kindness. I would not hesitate in recommending Ridgegate to anyone.
I have always found the staff and management at Ridgegate to be very friendly and helpful in caring for my friend who is not always the easiest person to deal with. Members of management have at times gone out of their way to assist with matters which are not strictly their responsibility. I feel quite confident that my friend is receiving a very good level of care and is certainly much happier now they are at Ridgegate than when they were alone at home previously with carers visiting. There is a very homely atmosphere, and I have been told by my friend the food is good and that the chef is happy to prepare food to suit residents' requirements. There are regular activities, an excellent hairdresser, and a very pleasant garden room and garden.
I can't praise the staff highly enough for their kindness and diligence, especially when my mother was in the last few weeks of life. She lived at Ridgegate from 2019 and always said how happy she was there. They organised entertainment, quizzes, and garden parties - which we all enjoyed attending too. She made new friends. I could rest assured that she was in safe hands, such a relief when you hear of others' poor experiences of elderly care elsewhere. It was home for Mum.
My wife's sister came into your residence first for rest care for a 6 week period but when she got back to her small flat she wanted to be back at Ridgegate House because she missed all of the staff and residents who she could talk because she was lonely so after talking to the office who were great it was arranged for her to move in last September. She was able to take her own bed and other items to make her feel at home which she does. The staff look after her and she is very happy there and when we visit we are greeted with respect and always asked if we would like a coffee and a biscuit. She has only been there a short time but she is so very happy and thanks to all of you who do such a great job.
My mother has been in Ridgegate Home for approximately 10 years and has always been given the best care possible. The staff are always friendly and accommodating and my mother has been very well looked after. Any time there has been an issue with her health, Ridgegate have immediately assessed and taken care of the situation. If a hospital visit has been needed, the home have immediately taken care of my mother and arranged such a visit. When the COVID rules were put in place during COVID they were adhered to in the most professional way too. I can say that I would not want my mother to be in any other facility than Ridgegate and I know she feels the same. The management and carers always do a wonderful job in making the residents feel comfortable and always celebrate holidays with decorations and food to match the occasion. The entertainment given to the residents is always fun and the atmosphere there is very good. I highly recommend Ridgegate Home to any families with loved ones.
My first impression of Ridgegate was how homely it was.
It is very much a home-from-home environment and the transition for my nan was hassle-free.
She has settled in really well and the care and attention that she receives is amazing.
The Christmas party and the Summer garden party are put together with a huge amount of effort by all of the staff.
They go above and beyond.
I wish we could've found it sooner.
Would thoroughly recommend it.
The staff treat the residents with respect and care, and tailor their treatment to individual needs wherever possible. Relatives are listened to.
The privacy of residents is maintained.
The facilities are clean and the rooms are kept warm.
The gardens are well-kept and make for an attractive place for visitors.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 September 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
6 Bed Vacancies
Posted: 08 July 2026At Ridgegate Home, we aren't just a residential home; we are a community built on a heart of care. We are delighted to announce that we are currently open for admissions!Whether you are looking for residential care, respite, or day care, our 'home from home' offers a safe and loving environment where your choice and independence always come first.
News (0) & Events (0)
There are no news items for Ridgegate Residential Home.
There are no upcoming events for Ridgegate Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ridgegate Residential Home.
Accreditations
There are no accreditations posted yet for Ridgegate Residential Home.
Meet the Team (2)

Kelly is the Registered Manager at Ridgegate and has worked in the care sector since 2016, starting her career as a carer. Her hands-on experience, combined with her NVQ Level 5 in Health and Social Care and a wide range of professional training, gives her a strong understanding of what high-quality care really looks like in practice.
Kelly has managed both residential and domiciliary care services, giving her valuable insight into supporting people with different needs, preferences, and lifestyles. This experience shapes her approach at Ridgegate, where the focus is always on helping residents feel at home, valued, and supported to live life in the way they choose.
She is passionate about creating a warm, person-centred environment where residents can thrive. Kelly believes great care starts with a happy, confident team, and she works closely with staff to ensure they feel supported to provide the very best care each day.
Kelly feels privileged to work with older people and is continually inspired by their life experiences and stories. Her goal is to ensure every resident is treated with dignity, respect, and genuine kindness, while achieving positive, meaningful outcomes.

Angie is a highly organised Office Manager who joined Ridgegate Home in December 2020. She is skilled in managing day-to-day office operations, maintaining accurate records, and ensuring compliance with healthcare regulations and company policies. Angie is experienced in consulting with residents, families, healthcare professionals, suppliers, and external agencies, delivering a high standard of customer service.
Angie is proficient in handling confidential information with discretion, managing financial administration including invoicing and payroll support, overseeing recruitment and onboarding administration, and maintaining electronic and paper-based records. Adept at supporting managers and staff to ensure the smooth running of the home.
Angie is compassionate and approachable and understands the importance of person-centred care and works collaboratively with the teams to create a welcoming, safe, and well-organised environment for residents, visitors, and staff. Angie is committed to maintaining exacting standards of administration, regulatory compliance, and operational excellence.
Frequently Asked Questions about Ridgegate Residential Home
What types of Care is Ridgegate Residential Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ridgegate Residential Home have?
There are 21 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Ridgegate Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ridgegate Residential Home to the centre of Reigate?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgegate Residential Home to verify any information. View our terms and conditions. Ridgegate Residential Home has an Enhanced Service -more info.