Ridgegate Residential Home

88 Doods Road, Reigate RH2 0NR
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9.7 27 Reviews
  • Ridgegate Residential Home, Reigate
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Care Provided by Ridgegate Residential Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1900
  • RESPITE Self-Funded Residential Care: £1470 – £1470

Respite or day care can be booked on a daily basis.

The price(s) shown are provided by the care home. Contact Ridgegate Residential Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Ridgegate Home
  • Voluntary / Not for Profit Owned

Person in Charge

  • Kelly Mcmanus (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (18)
  • Couples/Companion Rooms with Ensuite Wet Room (1)
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Ridgegate Residential Home Reviews (27)

9.7

Ridgegate Residential Home has a Review Score of 9.7 (9.723) out of 10, based on 26 reviews in the last 2 years.
Over all time Ridgegate Residential Home has 27 reviews.

Overall Experience
  • 24
  • 2
  • 1
  • 0
  • 0
Date Published
  • 27
  • 5
  • 5
  • 26
  • 1
Reviewer Connection to Ridgegate Residential Home
  • 11
  • 8
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Neil T (Son of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Ridgegate for several years and has always been happy and well looked after. Staff are very attentive to her needs especially now that she suffers from dementia and can be quite confused.
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Review from S B (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Ridgegate for 4 years and we are very pleased with the standard of care, the attitude and attentiveness of the staff and the general homely atmosphere. Mum feels safe and cared for and we are very grateful that staff are always ready to help with even the little but important things
and talk to me about how she is getting on e.g. medication, food intake and whether she can take part in the many activities that the Home puts on. After a dicey two years at home where Mum became increasingly unable to care for herself, I was very relieved and grateful to find a place where I can visit anytime and feel mum's in good hands.
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Review from L H (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum originally went into Ridgegate in May 2023 for respite due to having several hospital stays for falls. The whole family were welcomed in and Mum was very happy. All of the staff were extremely caring towards Mum and my family. They kept me informed about Mum. I was fortunate that the home was
local to me, so I could visit a lot. Whenever I or my children went, we were always met by a smile and a hello. Mum made some lovely friends with the other residents. Sadly Mum passed away in December. The staff could not have done more to help keep Mum in her room/at home through this difficult period rather than going into the hospital. They were supportive and kind and looked after my mum and my family until the end. Ridgegate is a very special place with special caring staff.
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Review from Julie S (Friend of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have been approachable and cooperative, are helpful and professional. Food is always well presented and residents who require assistance with meals are given the time required to be able to enjoy their meal at a pace that is right for them.
Ridgegate is a warm and homely environment that reflects
on the residents and gives visitors a pleasurable experience visiting the home.
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Review from Janet R (Respite Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed for a week following a hip operation. All staff were courteous, kind and friendly. The food was nicely presented and very nutritious. The care home had a very homely feel to it. Would thoroughly recommend for either short or long-term stay.
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Review from Sarah H (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ridgegate for just over a year now and I am so pleased she has had the opportunity to make this her home. All the staff are so friendly and welcoming and the overall atmosphere is relaxed and positive. I can't fault the service and care Mum is receiving, it gives the whole family comfort
knowing she is happy and well looked after.
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Review from Henry D (Son of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was with Ridgegate for about 4 years and was very happy there. The staff are great fun and the place has a really homely friendly feel to it. Carers really got to know mum well and I felt a strong sense of genuine affection for mum from several of the staff there. Mum was very upset to not return
there after a stroke. It was home.
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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Ridgegate Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Ridgegate Residential Home is calculated as follows: ( (231 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 303 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridgegate Residential Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgegate Residential Home to verify any information. View our terms and conditions. Ridgegate Residential Home has an Basic Service - more info.