Royal Cambridge Home

10/10 and completely recommend

My aunt went in for respite for 2 weeks and loved it so much she decided to stay! From the moment we walked in and were greeted by very professional friendly staff we knew we had made the right decision for her new home. We have watched her become very settled and more confident, we have our old aunt back ! Highlight of the week is hairdressing day on Fridays which gives the residents a unique personal treat and makes them feel very special, particularly my aunt who is very proud when we visit her to show off her lovely hair do! Congratulations to the staff for all the hard work they do and give us peace of mind we chose our aunt to live in your care

All the staff are so friendly and the care is excellent to all the residents. My dog is allowed in to see my husband and the other residents love to give her a stroke and feel her coat!

Good, attentive staff, welcoming, friendly, clean premises, room comfortable.

The care I have witnessed to date has been patient, kind, and exemplary. My mother has settled very well, takes part in the various activities, is eating well, and becoming more confident in her mobility due to the support she receives there. I am very pleased with this placement and care.

I transferred my Mother to The Royal Cambridge from another home. The management helped in assessing her needs and letting me know what medical papers and medicines I would need. They arranged the appropriate transport which they provided with a driver and 2 other staff when arrived and went above and beyond for my mother's care and well-being. She has a brand new room in the new building. I so recommend it!

I highly recommend this amazing place -I felt Mum was well looked after and safe and she was happy.

My 95-year-old mother, (who has various health issues) has lived at the home for 5+ years and has thrived under the diligent and kind care she has received at the home. The Royal Cambridge Home produces a newsy and entertaining monthly Resident’s Newsletter, so everyone is kept well informed. Everyday activities are organised for residents, (and occasionally outings), if residents wish to participate. The Home is undergoing major building works, but the residents continue to receive excellent care. My Mum is very happy and so is her family.

The care home is underdoing very major works right now - so the facilities are somewhat comprised - but the care of staff and the attention to detail in terms of treating my mother with compassion and dignity is excellent. My mother is very happy - and I know 100% that she is at all times well cared for and well fed. She also taken on adventures (to for example the seaside) and has her nails painted and hair done. Everyone is so very caring and kind to her - and the place is run wonderfully with excellent management. My mother has made friends and I feel very blessed to know such wonderful people are around her.

Royal Cambridge Home has been and continues to be a comfortable and very friendly place for my neighbour who now resides at the home. Fortunately for her, she remains mentally very vigorous and alert and in reasonable health even though she is now at a very good age. This means she has high expectations of having a very good quality of life at Royal Cambridge Home. So far, this has been her experience. From my point of view, the working relationship I have with all the staff I come into contact with means that it is very straightforward to support my neighbour with her financial, medical and other needs. During the pandemic and through it and now through the current building programme, the communications from the staff have been very helpful so that I and this lady's friends can be there for her, which is very important for her as her family all live overseas, and she looks forward to our regular visits. I recommend Royal Cambridge Home to anyone looking for a caring and supportive environment for a loved one.

My mother made the decision to move into the Royal Cambridge Home after spending 2 weeks respite care there. She missed the company when she had gone back home. I am confident that she is being well looked after. Whenever she has had a health problem, I have been informed immediately and updated throughout. Staff are very friendly and welcoming.

Recently, we had a garden party and BBQ, which was great fun.

The only reason there are not more stars for facilities/rooms is that the home is currently in the middle of a project that will see a brand new purpose-built home take the place of the current buildings, which (while truly characterful and fondly enjoyed) have been overtaken by present-day requirements. Nonetheless, the 'atmosphere' in the home is 5-star.

The standard of care has been very high from the outset, and communication with families is also very good. My aunt feels safe, welcome and cared for in a vulnerable part of her life. Her family can also see that she is receiving an individual and tailored service with her changing care needs being met.

My mum has now been at the Royal Cambridge for just over a year and is doing so well. She has made some really good friends and is very happy there. The staff are extremely kind, caring and friendly and always very welcoming to visitors. There are a variety of activities for the residents which my mum thoroughly enjoys and various excursions in the minibus. The garden area is lovely and a great place to relax in on summer visits. The food is also very good. It was a very hard decision to place mum into a care home and I'm so pleased we chose Royal Cambridge as it has been so good for her. Thanks to all the wonderful staff.

We moved my mother down from a care home in Norfolk to the Royal Cambridge in the spring. We were extremely concerned as she had been well looked after there. However I am delighted to say it has been a huge success and she has taken on a new lease of life here. The building itself is 'tired' and due to be redeveloped and she will be moved over to a new building once it has been completed. However, there is a great atmosphere in the home and the head of the care team is superb. The entertainment team is very good. They try to stimulate residents and create as much fun between them as possible. Visiting is relaxed and visitors are made most welcome.

My husband is in this wonderful care home for respite but decided full-time care is what he needs. Sadly due to future renovation work, they are unable to commit to a permanent stay. Royal Cambridge Home is like an elderly grand old lady requiring some TLC but this is made up by the caring and attentive staff on every level. To find another care home with the same kindness is going to be difficult to find.

We don't know how to express our appreciation.

After 11 weeks in hospital with Covid, my father (who had dementia but had been living at home) was discharged by NHS to Royal Cambridge for interim care pending permanent nursing care. After such trauma, our family were so grateful for the loving care the Royal Cambridge staff gave to my father and their contact with us during continued Covid visitor restrictions. On being allowed to visit, we were impressed by their facilities, do not judge a book by its cover, despite being a 'tired looking' building...its the staff that make a loving home.

I was in contact with my aunt’s friend who visited her regularly.