Royal Cambridge Home

84 Hurst Road, East Molesey KT8 9AH
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9.9 57 Reviews
  • Royal Cambridge Home, East Molesey
Royal Cambridge Home is a newly built charity care home, with a contemporary design, which is ideal for long-term residential care, respite and convalescence.
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Care Provided by Royal Cambridge Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1875
  • Self-Funded Residential Dementia Care: from £1875
  • RESPITE Self-Funded Residential Care: from £1875
  • RESPITE Self-Funded Residential Dementia Care: from £1875

Fees include all meals, all laundry requirements, all activities, both in-house and external trips. Extras include the visiting hairdresser and visiting chiropodist. More info on assessment and admission

These prices are only a guideline, please contact Royal Cambridge Home to find out the exact price for your requirements.

Contact Royal Cambridge Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Royal Cambridge Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Royal Cambridge Home Ltd
  • Voluntary / Not for Profit Owned

Person in Charge

  • Rory Belfield (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • We welcome everyone to The Royal Cambridge. We have links to many armed forces and service organisations and therefore we are well suited to accommodate residents with a similar background

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • The home would love to hear from visitors. Please contact the Home for further information to discuss requirements, availability and to also arrange a viewing.

Parking

  • Ample parking spaces

Royal Cambridge Home Reviews (57)

9.9

Royal Cambridge Home has a Review Score of 9.9 (9.906) out of 10, based on 20 reviews in the last 2 years.
Over all time Royal Cambridge Home has 57 reviews.

Overall Experience
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Reviewer Connection to Royal Cambridge Home
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Total of 57, showing 21-40
Review from Penny D (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is just amazing!
My mum was a resident in this home since November 2017 so over 5 years, and throughout Covid as well. Sadly she passed away in June but the care she received here was truly outstanding and I will always be grateful to the entire team.
Everyone who works at this home
has been excellent and incredibly kind and caring and also very supportive toward me as well. The management team are excellent, the manager who leads the full team is fantastic and a really lovely person - so helpful, as is all his team. The carers themselves are also genuine people and some of them have been working at the home for many years - which I think shows how good the place is. It's not just the carers and management but also the cleaners, the people who do the laundry, and the hairdresser who comes in regularly - they are all lovely and took time out to say hello to Mum and get to know her.
I highly recommend this amazing place -I felt Mum was well looked after and safe and she was happy.
Reply from Victoria O'Brien, Deputy Manager at Royal Cambridge HomeThank you so much for the kind words. Caring for mum was a privilege as she was such a wonderful person who was adored by all who knew her. Thank you also for taking the time to write in such a lovely review on the home and the dedicated staff that we have working here.
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Review from E O (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother, (who has various health issues) has lived at the home for 5+ years and has thrived under the diligent and kind care she has received at the home. The Royal Cambridge Home produces a newsy and entertaining monthly Resident’s Newsletter, so everyone is kept well informed. Everyday
activities are organised for residents, (and occasionally outings), if residents wish to participate. The Home is undergoing major building works, but the residents continue to receive excellent care. My Mum is very happy and so is her family.
Reply from Rory Belfield, Manager at Royal Cambridge HomeThank you for your lovely comments about the 'diligent and kind' care that your mother receives at the Royal Cambridge Home and the activities that are organised for residents. It is great that you also enjoy the monthly Home newsletter and that you are kept well informed. Your feedback that: 'My Mum is very happy and so is her family' is also wonderful to read. Thank you for taking the time to write this review; your feedback is much appreciated by all the team at the Royal Cambridge Home.
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Review from Jane H (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is underdoing very major works right now - so the facilities are somewhat comprised - but the care of staff and the attention to detail in terms of treating my mother with compassion and dignity is excellent. My mother is very happy - and I know 100% that she is at all times well cared
for and well fed. She also taken on adventures (to for example the seaside) and has her nails painted and hair done. Everyone is so very caring and kind to her - and the place is run wonderfully with excellent management. My mother has made friends and I feel very blessed to know such wonderful people are around her.
Reply from Rory Belfield, Manager at Royal Cambridge HomeThank you so much for your comments and for taking the time to write this review. It is pleasing to read about the care your mother receives and how she has settled into living at the Royal Cambridge Home, as well as the new friendships she has made. Your feedback is truly appreciated by all the team. We are all looking forward to moving to our brand new care home, here on the same site, next Summer. Thanks again.
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Review from Adrian S (Friend of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Royal Cambridge Home has been and continues to be a comfortable and very friendly place for my neighbour who now resides at the home. Fortunately for her, she remains mentally very vigorous and alert and in reasonable health even though she is now at a very good age. This means she has high expectations
of having a very good quality of life at Royal Cambridge Home. So far, this has been her experience. From my point of view, the working relationship I have with all the staff I come into contact with means that it is very straightforward to support my neighbour with her financial, medical and other needs. During the pandemic and through it and now through the current building programme, the communications from the staff have been very helpful so that I and this lady's friends can be there for her, which is very important for her as her family all live overseas, and she looks forward to our regular visits. I recommend Royal Cambridge Home to anyone looking for a caring and supportive environment for a loved one.
Reply from Rory Belfield, Manager at Royal Cambridge HomeIt is pleasing to read your comments about your neighbour: 'having a very good quality of life at Royal Cambridge Home.' It is also good to read that the home is: '...a comfortable and very friendly place...' and that communication you have had with staff has been 'very straightforward.' Thank you for taking the time to write this review; your feedback is much appreciated.
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Review from Lesley C (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother made the decision to move into the Royal Cambridge Home after spending 2 weeks respite care there. She missed the company when she had gone back home. I am confident that she is being well looked after. Whenever she has had a health problem, I have been informed immediately and updated throughout.
Staff are very friendly and welcoming.
Reply from Rory Belfield, Manager at Royal Cambridge HomeThank you for your review of the service your mother receives at the Royal Cambridge Home. It is very reassuring to know that she enjoys the company at the Royal Cambridge Home and that you're 'confident that she is being well looked after.' Also, that you are informed immediately and kept updated about any health issue that may arise.
It is very pleasing to receive the feedback that staff at the Royal Cambridge Home are also 'very friendly and welcoming.' We're really pleased that you've taken the time to write a review and truly appreciate this feedback
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Review from Mervi C (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad have been at the Royal Cambridge Home now for three years.
The care they have received has been excellent despite trying times throughout Covid.
I particularly like the fact that the activity program is varied and that they get to go on outings!
Recently, we had a garden party and BBQ,
which was great fun.
Reply from Rory Belfield, Manager at Royal Cambridge HomeIt is great to know that the care your Mum and Dad have received: 'has been excellent.' Also, your feedback about the varied activities on offer, including the outings that they have been on is welcomed. Thank you for taking the time to write this review; your feedback is much appreciated.
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Review from P I (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Royal Cambridge Home for six years now, and we are so happy with her care. Mum suffers from dementia and is hard of hearing, so it would be easy for her to feel disoriented/isolated, but the staff ensure Mum feels that she 'belongs' there and that it is her 'home'. Since Mum has
been at the home, we have seen her become much less anxious, and we can see that she is content and feels secure. The staff are always welcoming and friendly when we visit, professional in managing Mum's care and ensure that her family are involved in decision-making.
The only reason there are not more stars for facilities/rooms is that the home is currently in the middle of a project that will see a brand new purpose-built home take the place of the current buildings, which (while truly characterful and fondly enjoyed) have been overtaken by present-day requirements. Nonetheless, the 'atmosphere' in the home is 5-star.
Reply from Rory Belfield, Manager at Royal Cambridge HomeThank you for this lovely review; your feedback is truly appreciated by all the staff team. It is very good to know that, as her family, you can see the positive difference and benefits for your Mum in the six years since she has been living at the Royal Cambridge Home. Also, that: 'the staff are always welcoming and friendly.' We are all looking forward to moving into our brand new purpose-built care home next Summer. Thanks again.
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Review from Jenni H (Niece of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first approach to the Royal Cambridge Home through to my aunt moving in directly from the hospital, the experience has been exemplary.
The standard of care has been very high from the outset, and communication with families is also very good. My aunt feels safe, welcome and cared for in a
vulnerable part of her life. Her family can also see that she is receiving an individual and tailored service with her changing care needs being met.
Reply from Rory Belfield, Manager at Royal Cambridge HomeWe are so glad that your aunt has settled so well into the Royal Cambridge Home and that it has been successful for her and for her family too. Your aunt is an integral part of our resident community, and it is heartening to know that your aunt 'feels safe, welcome and cared for in a vulnerable part of her life.' Thank you so much for this excellent review feedback; it is much appreciated by all of the staff team and the Home's Directors and Trustees too.
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Review from A S (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now been at the Royal Cambridge for just over a year and is doing so well. She has made some really good friends and is very happy there. The staff are extremely kind, caring and friendly and always very welcoming to visitors. There are a variety of activities for the residents which my mum
thoroughly enjoys and various excursions in the minibus. The garden area is lovely and a great place to relax in on summer visits. The food is also very good. It was a very hard decision to place mum into a care home and I'm so pleased we chose Royal Cambridge as it has been so good for her. Thanks to all the wonderful staff.
Reply from Sue Kenway, Secretary at Royal Cambridge HomeThank you so much for your lovely review. We really appreciate the feedback and for taking the time to do this. We are delighted that your mum has settled in so well and enjoys life to the full at our home.
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Review from C F (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved my mother down from a care home in Norfolk to the Royal Cambridge in the spring. We were extremely concerned as she had been well looked after there. However I am delighted to say it has been a huge success and she has taken on a new lease of life here. The building itself is 'tired' and due
to be redeveloped and she will be moved over to a new building once it has been completed. However, there is a great atmosphere in the home and the head of the care team is superb. The entertainment team is very good. They try to stimulate residents and create as much fun between them as possible. Visiting is relaxed and visitors are made most welcome.
Reply from Rory Belfield, Manager at Royal Cambridge HomeWe are so glad that your mother has successfully settled into life at the Royal Cambridge Home and that she has: 'taken on a new lease of life.' We are extremely pleased that the move has worked out so well for her too. Thank you also for your great feedback about the Royal Cambridge Home. I will ensure this is passed on to the team. Thank you for taking the time to write a review: it is much appreciated.
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Review from M R (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in this wonderful care home for respite but decided full-time care is what he needs. Sadly due to future renovation work, they are unable to commit to a permanent stay. Royal Cambridge Home is like an elderly grand old lady requiring some TLC but this is made up by the caring and attentive
staff on every level. To find another care home with the same kindness is going to be difficult to find.
Reply from Rory Belfield, Manager at Royal Cambridge HomeThank you so much for taking the time to complete this review, your feedback and kind words are truly appreciated. I'm glad that we could assist with your husband's respite stay. Please do stay in touch and contact us again in the future should you need us, when we will hopefully be in our brand new care home on site. Warmest regards.
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Review from L Z (Respite Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a real home for me and my family.
From the managers to the carers, they are all so welcoming and loving. They make you feel like that you are part of the big family. Also, they are very professional and helpful. They try their best to sort the problems out as soon as possible. We have been to
different respites before. Cambridge care home is the best.
We don't know how to express our appreciation.
Reply from Rory Belfield, Manager at Royal Cambridge HomeThank you so much for your kind words and lovely feedback about the Royal Cambridge Home, it is truly appreciated; I am glad that we have been able to help. I will make sure this is shared with the team. Thank you for also taking the time to write a review.
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Review from Denise C (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 11 weeks in hospital with Covid, my father (who had dementia but had been living at home) was discharged by NHS to Royal Cambridge for interim care pending permanent nursing care. After such trauma, our family were so grateful for the loving care the Royal Cambridge staff gave to my father and
their contact with us during continued Covid visitor restrictions. On being allowed to visit, we were impressed by their facilities, do not judge a book by its cover, despite being a 'tired looking' building...its the staff that make a loving home.
Reply from Rory Belfield, Manager at Royal Cambridge HomeDear Denise, your feedback is much appreciated by everyone here at the Royal Cambridge Home. I am glad that we were able to look after your father in the time that he stayed with us and also that you were able to visit him safely, despite the Covid-19 restrictions, which I know meant so much to you as a family. Warmest regards, Rory and all the team at Royal Cambridge Home.
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Review from Bruce S (Nephew of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in Australia so all my contact was by phone or email. All the staff were so helpful and kind in answering all my questions and passing on messages to my aunt who was very deaf. When I was able to communicate with her, she was always enjoying the home, the activities and the attention.
The app
enabled me to view my aunt’s activities on a daily basis which helped me feel a little closer to her.
I was in contact with my aunt’s friend who visited her regularly.
Reply from Rory Belfield, Manager at Royal Cambridge HomeDear Bruce, thank you so much for this feedback. which is much appreciated by all the team at the Royal Cambridge Home. The team and I feel it was a real privilege to look after your aunt and also to share and enjoy her centenary celebrations, despite the pandemic restrictions. It is also reassuring to know that during the pandemic, it has been possible for you to keep in contact by phone and view your aunt's daily activities in the home via the 'Friends and Family' app, despite the geographical distance of being in Australia and that it had helped you 'feel a little closer to her.' Thanks again, warmest regards, Rory and all the Team at Royal Cambridge Home.
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Review from B S (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my Mother into The Royal Cambridge Home on the 20th April 2016. The staff were very kind, attentive in helping my Mother settle in. If I had concerns about my Mother the staff were quick to problem solve. The day to day running at the home is very smooth with activities for the residents eg.,
flower arranging, exercise, quiz games, bingo, poem reading and entertainers. They have excursions, summer fetes to raise money, garden parties and lovely gardens to sit in. During my Mother's stay, there was a number of improvements to the home, such as decorating and changing the inside layout. My Mother died on the 15th November 2019, and the management and staff cared for her by sitting with her day and night for 9 days, and making her as comfortable as possible, until she passed, for which I am truly grateful.
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Review from Amelia P (Granddaughter of Resident) published on 7 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old grandmother moved to the Royal Cambridge a few years ago as her old home was closing down. Although it was a big upheaval for her, it was definitely for the best. She was made very welcome and settled quickly. They are very understanding of her medical needs and do their best to keep
her mobile. They encourage the residents to live as independently as possible and treat them with dignity. You are free to visit at any time and are always greeted with a smile The staff are kind and caring and keep you well informed. The home also has daily activities which are varied. They often include outings in the minibus, and as well as the residents, family/friends are welcome to join in. The staff do their best to include everyone’s interests and hold regular residents meetings to listen to their ideas. The food is good, the home is clean and the staff are friendly. This is a well-organised home, which I have recommended to friends for respite, and they have also been very happy.
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Review from Alex P (Daughter of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long spell in hospital, my father came to the Royal Cambridge in August for a two-week respite break and is still there. He soon realised it was better than being at home with Carers coming in. He is enjoying the company, the food and the knowledge that there is always someone there. In his
words “I feel safe here”.
Since being here, his health and mobility has improved. The staff are very encouraging and caring, which has helped dad settle.
He has had regular visits to the hairdresser and chiropodist and seen the optician and the audiologists, as well as being taken to hospital appointments. Dad is encouraged to join in the activities and has enjoyed his walks along the river and to bushy park.
After each visit, I leave with the peace of mind knowing dad is being well cared for.
Well done the Royal Cambridge team.
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Review from J H (Son of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are professional, friendly, helpful and attentive. They have a very good understanding of my mother’s situation and demonstrate real concern for her overall welfare and well-being. Her dignity and independence are respected with an informed oversight that provides appropriate care which is
both reassuring and safe. Visits can be made at any time without warning and there is always a warm welcome.
Although an old building, it is well maintained, well presented with a comfortable, clean, homely atmosphere.
The overall impression is of an enthusiastic well-led team, that are comfortable with their responsibilities and are justifiably proud of the high standards they set and maintain. I continue to be impressed and reassured at each successive visit.
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Review from Kenneth A C B (Husband of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife died on 2nd November 2018 at the Royal Cambridge Home, East Molesey. She had been a resident for the past 13 months and had progressively deteriorated due to vascular dementia. Throughout this time, and especially as she neared the end of her life, the care she received has been absolutely superb.
The managers, carers and regular agency staff developed personal relationships with her. It was very clear that they regard their caring role as far more than just a job. When members of the family visited her we were always given support, consideration and kindness. My family and I owe a huge debt of gratitude to all the staff at the Royal Cambridge Home. They have allowed my wife to end her life in comfort, peace and dignity.
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Review from F G (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are extremely kind and caring. Family members are encouraged to visit, are very welcome and support not only their own relative but also the other residents.
Food is very good, mother clears her plate.
Royal Cambridge is a very old building and is not up to date - but it has a great
heart.
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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Royal Cambridge Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Royal Cambridge Home is calculated as follows: ( (215 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 234 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Cambridge Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
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Awards / Recognitions (0)

Meet the Team (2)

Rory

Rory Belfield

Job Title: General Manager Joined: 2015

Rory is the General Manager of The Royal Cambridge Home. He has been the Manager of the service since June 2015. He has over 25 years experience of working in social care and has been a Registered Manager with the Care Quality Commission since 2006.


He has attained relevant qualifications in care namely: Registered Manager’s Award; NVQs in Care levels 2, 3 and 4; Assessors and Internal Verifiers qualification; as well as awards in Managing Care and End-of-life care.


Rory also holds a BSc (Hons) and MA degree in Social Sciences. He is a qualified counsellor having attained the Level 4 Diploma in Therapeutic Counselling. Most recently Rory has completed a Foundation Degree in Counselling with the Open University.

Vicky

Vicky O'Brien

Job Title: Deputy Manager Joined: 2018

Vicky has over 30 years’ experience in the care sector.


Having joined the Royal Cambridge Home in April 2018 as Care Manager, Vicky has since been promoted to Deputy Manager, however, as part of her role she also oversees the delivery of care for our residents.


She has a particular interest in Dementia, both in the inclusive practice and the research element. Vicky is a dementia trainer and both a Dignity and Dementia Champion.


She is also trained in Substance Misuse.


She holds a Level 3 NVQ in Management and a Level 5 NVQ in Care.

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