Royal Cambridge Home

82/84 Hurst Road, East Molesey KT8 9AH
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9.9 53 Reviews
  • Royal Cambridge Home, East Molesey
Royal Cambridge Home is a brand-newly built charity care home that supports independent living alongside the practice of professional care. It makes the most of charming living environments and is ideal for long-term needs and respite.

There are many homely comforts that make this an ideal choice, as well as a vibrant social life, large communal sitting rooms, a greenhouse, a chapel and bedrooms, which residents can furnish to suit their taste.

Staff have a friendly approach. Many outings and events are regularly added to the calendar for clients' enjoyment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1875
  • Self-Funded Residential Dementia Care: from £1875
  • RESPITE Self-Funded Residential Care: from £1875
  • RESPITE Self-Funded Residential Dementia Care: from £1875

Fees include all meals, all laundry requirements, all activities, both in-house and external trips. Extras include the visiting hairdresser and visiting chiropodist. More info on assessment and admission

These prices are only a guideline, please contact Royal Cambridge Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Royal Cambridge Home Ltd

Person in charge

  • Rory Belfield (Manager)

Local Authority / Social Services

Admission Criteria

  • We welcome everyone to The Royal Cambridge. We have links to many armed forces and service organisations and therefore we are well suited to accommodate residents with a similar background
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • The home would love to hear from visitors. Please contact the Home for further information to discuss requirements, availability and to also arrange a viewing.

Parking

  • Ample parking spaces

Royal Cambridge Home Reviews (53)

9.9

Royal Cambridge Home has a Review Score of 9.9 (9.893) out of 10, based on 16 reviews in the last 2 years.
Over all time Royal Cambridge Home has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to Royal Cambridge Home
  • 30
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Total of 53, showing 41-53
Review from Natalie H (Daughter of Resident) published on 8 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had been struggling at home since January 2018, we had put care in place but it was not 24/7. As she lived alone and had a couple of falls and a blackout we realised the time had come for residential care. It’s a very big decision to act on their behalf, but somehow the staff at the Royal Cambridge
home made the transition for Mum and for me extremely easy and from the very first day I knew she was in a happy caring environment. The staff are wonderful and there is a lovely homely atmosphere. Hearing my Mum say ‘I love it here’, was the best news ever.
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Review from Sue M (Daughter of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
At short notice, following a knee operation, my mother required 24-hour care for five weeks. The home was very accommodating with our/her needs. The staff were fantastic and I would highly recommend this home.
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Review from Gisele S (Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant place, carers who do their most to make you feel good and positive and look forward to your day or settle you nicely for your night.
Laughter is always there.
Sometimes things do not go very well but we are only humans!
But everything ends up satisfactorily.
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Review from Helen L (Daughter of Resident) published on 20 October 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are friendly and reactive. The management team are nice - some of the auxiliary carers are very kind.
There appeared to be a laundry system in place but, on each occasion I visited, my mother was either wearing someone else's clothes or had other people's clothes in her chest of drawers
or wardrobe.
I think there could have been a more proactive encouragement to do things e.g. walks in the garden, to alleviate boredom and anxiety.
The main meals were not very appetising although the baking was good.
Reply from Rory Belfield, Care Home Manager at Royal Cambridge Home

Thank you for your constructive review and particularly your very positive comments about our staff.
We are sorry that your mother's clothes were mixed up. We have systems in place to try to ensure this does not happen but clearly they failed on this occasion.
Our activities programme is widely praised and we review this on a monthly basis but we will certainly look into encouraging more walks around our lovely gardens.
Our menus are regularly reviewed and we try to accommodate individual tastes where possible.

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Review from Clare N (Niece of Resident) published on 11 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was in the Royal Cambridge Home for a few weeks, during which she received exemplary care. The excellent staff were unfailingly kind, thoughtful and sensitive to my aunt's needs. Everything possible was done to make my aunt feel comfortable, safe and well-cared for. My aunt was treated with
dignity as well as great compassion and understanding at all times. The home has a welcoming, friendly, calm and pleasant atmosphere and the kindness shown to residents by staff and management extends to family and friends. I would highly recommend the Royal Cambridge Home and am very grateful to all the staff for the support they gave to my aunt and her family.
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Review from Elaine A (Daughter of Resident) published on 20 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has dementia and has been a resident for about 6 months. I live and work close by so I visit her often and I have always found the staff to be really kind, gentle and caring towards mum. The activities and outings are certainly a good way to stimulate the bodies and minds of the residents. The garden
is beautiful and mum and I are looking forward to making the most of it when the weather improves. Nobody wants their parents in a care home but I am confident that she is as happy there as she can be and very well looked after.
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Review from L H (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 7 years of looking after my mother the last 3 years of which took its toll on my health, work and overall capacity to function due to lack of sleep, worry and constant problems with care, I can honestly say I can visit her at any time and am happy with the care she receives. I have observed other
residents being cared for with the same dedication and patience. I leave my mother every time knowing she will be well looked after and that feeling is priceless. I thoroughly recommend this home, the carers are kind and professional, the home is warm and comfy and I view it as a second home for my mother.
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Review from Victoria S (Daughter of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is treated with respect and dignity. She is kept clean, warm and comfortable. ALL the staff are wonderful and very caring - both management and staff. She has been in the home for several years now and the care has remained constant.
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Review from Jean H (Daughter of Resident) published on 13 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother relished her independence until nearing her 101st birthday when her emotional and physical state deteriorated rapidly. Despite our need to choose a suitable carehome quickly we know we made the right choice in The Royal Cambridge. The care staff are without exception committed to ensuring
that each resident receives the individual 'tlc' to suit their particular needs, and although the actual building could benefit from the same treatment the general feeling is 'homely' rather than 'a home'. My mother now smiles again. Thank you Royal Cambridge!
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Review from Eric M (Brother of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. Carers are always kind and caring but sometimes seem to look for guidance. They are mainly from overseas and communication with the elderly can be difficult. They have a good programme of activities plus the use of a mini bus and a nice garden.
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Review from Christine M (Daughter of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed in The Royal Cambridge Home for nearly 3 weeks for respite care. She is 93 and of fragile health. She was looked after with exceptional kindness at the home and thoroughly enjoyed her stay. She loved the staff, food, activities and joining the other residents in their everyday lives.
The staff treated the residents with great compassion and care. Our family are very grateful for giving my mother such an enjoyable visit where she was safe and cared for so well.
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Review from Josie H (Daughter of Resident) published on 22 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at the home for nearly 9 years and there have been many changes during that time. The home offers it's residents a 'home from home' as far as possible and mum came to think of it as home and the staff, family. The staff are caring across the board including the cleaning, catering
and auxiliaries and over the years have become a little like family to us too. Mum is sadly now receiving end of life care, however, I can't think of anywhere I would rather her be. She is treated in a caring, gentle and kind way with dignity.
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Review from John W (Son of Resident) published on 21 July 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers very friendly and caring. The food is good no complaints so far. The home always looking for ways to improve.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Royal Cambridge Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Royal Cambridge Home is calculated as follows: ( (170 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 187 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Cambridge Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 17 Sep 2025

Brand new rooms in our newly-built care home. All have ensuite wet room facilities. All rooms have either a front or back garden view

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Awards / Recognitions (0)

Meet the Team (2)

Rory

Rory Belfield

Job Title: General Manager Joined: 2015

Rory is the General Manager of The Royal Cambridge Home. He has been the Manager of the service since June 2015. He has over 25 years experience of working in social care and has been a Registered Manager with the Care Quality Commission since 2006.


He has attained relevant qualifications in care namely: Registered Manager’s Award; NVQs in Care levels 2, 3 and 4; Assessors and Internal Verifiers qualification; as well as awards in Managing Care and End-of-life care.


Rory also holds a BSc (Hons) and MA degree in Social Sciences. He is a qualified counsellor having attained the Level 4 Diploma in Therapeutic Counselling. Most recently Rory has completed a Foundation Degree in Counselling with the Open University.

Vicky

Vicky O'Brien

Job Title: Deputy Manager Joined: 2018

Vicky has over 30 years’ experience in the care sector.


Having joined the Royal Cambridge Home in April 2018 as Care Manager, Vicky has since been promoted to Deputy Manager, however, as part of her role she also oversees the delivery of care for our residents.


She has a particular interest in Dementia, both in the inclusive practice and the research element. Vicky is a dementia trainer and both a Dignity and Dementia Champion.


She is also trained in Substance Misuse.


She holds a Level 3 NVQ in Management and a Level 5 NVQ in Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Cambridge Home to verify any information. View our terms and conditions. Royal Cambridge Home has an Enhanced Service - more info.