Royal Cambridge Home

I moved my Mother into The Royal Cambridge Home on the 20th April 2016. The staff were very kind, attentive in helping my Mother settle in. If I had concerns about my Mother the staff were quick to problem solve. The day to day running at the home is very smooth with activities for the residents eg., flower arranging, exercise, quiz games, bingo, poem reading and entertainers. They have excursions, summer fetes to raise money, garden parties and lovely gardens to sit in. During my Mother's stay, there was a number of improvements to the home, such as decorating and changing the inside layout. My Mother died on the 15th November 2019, and the management and staff cared for her by sitting with her day and night for 9 days, and making her as comfortable as possible, until she passed, for which I am truly grateful.

My 94-year-old grandmother moved to the Royal Cambridge a few years ago as her old home was closing down. Although it was a big upheaval for her, it was definitely for the best. She was made very welcome and settled quickly. They are very understanding of her medical needs and do their best to keep her mobile. They encourage the residents to live as independently as possible and treat them with dignity. You are free to visit at any time and are always greeted with a smile The staff are kind and caring and keep you well informed. The home also has daily activities which are varied. They often include outings in the minibus, and as well as the residents, family/friends are welcome to join in. The staff do their best to include everyone’s interests and hold regular residents meetings to listen to their ideas. The food is good, the home is clean and the staff are friendly. This is a well-organised home, which I have recommended to friends for respite, and they have also been very happy.

Well done the Royal Cambridge team.

The overall impression is of an enthusiastic well-led team, that are comfortable with their responsibilities and are justifiably proud of the high standards they set and maintain. I continue to be impressed and reassured at each successive visit.

My wife died on 2nd November 2018 at the Royal Cambridge Home, East Molesey. She had been a resident for the past 13 months and had progressively deteriorated due to vascular dementia. Throughout this time, and especially as she neared the end of her life, the care she received has been absolutely superb. The managers, carers and regular agency staff developed personal relationships with her. It was very clear that they regard their caring role as far more than just a job. When members of the family visited her we were always given support, consideration and kindness. My family and I owe a huge debt of gratitude to all the staff at the Royal Cambridge Home. They have allowed my wife to end her life in comfort, peace and dignity.

Royal Cambridge is a very old building and is not up to date - but it has a great heart.

First Class.

My mum needed a period of convalescence following a very long period in hospital. Everything was done in a very calm and caring way - her physical and emotional needs were always at the forefront of the care and assistance she received from all the staff there. Nothing was too much trouble - in her first week she was seen by the visiting chiropodist and had her hair done by the on-site hairdresser - this helped her to feel a little more like her old self and she was able to take part in the daily organised activities if she wished and enjoy sitting in the beautiful garden. I feel I have found her "home from home" should the need for respite or permanent care arise in the future.

She was well looked after by very caring staff.

I do not regret for one minute my decision to leave my home and trust these people with the rest of my life.

My Mum had been struggling at home since January 2018, we had put care in place but it was not 24/7. As she lived alone and had a couple of falls and a blackout we realised the time had come for residential care. It’s a very big decision to act on their behalf, but somehow the staff at the Royal Cambridge home made the transition for Mum and for me extremely easy and from the very first day I knew she was in a happy caring environment. The staff are wonderful and there is a lovely homely atmosphere. Hearing my Mum say ‘I love it here’, was the best news ever.

At short notice, following a knee operation, my mother required 24-hour care for five weeks. The home was very accommodating with our/her needs. The staff were fantastic and I would highly recommend this home.

But everything ends up satisfactorily.

The main meals were not very appetising although the baking was good.

My aunt was in the Royal Cambridge Home for a few weeks, during which she received exemplary care. The excellent staff were unfailingly kind, thoughtful and sensitive to my aunt's needs. Everything possible was done to make my aunt feel comfortable, safe and well-cared for. My aunt was treated with dignity as well as great compassion and understanding at all times. The home has a welcoming, friendly, calm and pleasant atmosphere and the kindness shown to residents by staff and management extends to family and friends. I would highly recommend the Royal Cambridge Home and am very grateful to all the staff for the support they gave to my aunt and her family.

Mum has dementia and has been a resident for about 6 months. I live and work close by so I visit her often and I have always found the staff to be really kind, gentle and caring towards mum. The activities and outings are certainly a good way to stimulate the bodies and minds of the residents. The garden is beautiful and mum and I are looking forward to making the most of it when the weather improves. Nobody wants their parents in a care home but I am confident that she is as happy there as she can be and very well looked after.

After 7 years of looking after my mother the last 3 years of which took its toll on my health, work and overall capacity to function due to lack of sleep, worry and constant problems with care, I can honestly say I can visit her at any time and am happy with the care she receives. I have observed other residents being cared for with the same dedication and patience. I leave my mother every time knowing she will be well looked after and that feeling is priceless. I thoroughly recommend this home, the carers are kind and professional, the home is warm and comfy and I view it as a second home for my mother.

My mother is treated with respect and dignity. She is kept clean, warm and comfortable. ALL the staff are wonderful and very caring - both management and staff. She has been in the home for several years now and the care has remained constant.

My mother relished her independence until nearing her 101st birthday when her emotional and physical state deteriorated rapidly. Despite our need to choose a suitable carehome quickly we know we made the right choice in The Royal Cambridge. The care staff are without exception committed to ensuring that each resident receives the individual 'tlc' to suit their particular needs, and although the actual building could benefit from the same treatment the general feeling is 'homely' rather than 'a home'. My mother now smiles again. Thank you Royal Cambridge!

Staff are friendly and helpful. Carers are always kind and caring but sometimes seem to look for guidance. They are mainly from overseas and communication with the elderly can be difficult. They have a good programme of activities plus the use of a mini bus and a nice garden.