Wray Park Care Home, Reigate, Surrey
Wray Park Care Home, Reigate, Surrey
Wray Park Care Home, Reigate, Surrey

Wray Park Care Home is located in a secluded residential area, close to woodland and Reigate Hill.

Within a tranquil and comfortable atmosphere carers look to maintain high standards, with a personalised approach that support personal choice.

Areas of expertise include dementia and sensory impairments, while the home is also ideal for adults with a physical disability. Short and long-term requirements are welcome.

Group: Care Homes of Distinction Ltd

Person in charge: Antony Coomb (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Polish, Tamil

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £800 – £1200 , Personal Care Shared (per person) £700 – £800 (These prices are only a guideline, please contact Wray Park Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Wray Park Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wray Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Wray Park Care Home has a Review Score of 7.6 (7.639)

The Review Score of 7.6 (maximum of 10) for Wray Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Wray Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.972 for Wray Park Care Home is calculated as follows: ( (11 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 36 Ratings = 3.972

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.667 Points relating to the number of positive Reviews for Wray Park Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wray Park Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wray Park Care Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

The front line care staff are amazing.

How likely would you be to recommend Wray Park Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

The staff here are wonderful - they are very caring and treat my mother with dignity and respect. Mum is always clean and tidy and the staff even match her clothes. Mum cannot communicate and the staff are brilliant at anticipating her needs. The house does not feel like a care home - it genuinely feels like home - comfortable and cosy. It is clean with no nasty smells.
The chef prepares lovely meals (yes I do taste them!) and the staff have endless patience in feeding mum, as she is unable to feed herself.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

When we needed to find a home for mother, my siblings and I spent time searching for what we felt would be the best place for her needs. We were disheartened by what we found in a number of care homes, institutions which may be efficient but seems to lack soul.
In Wray park we found a place with soul, stimulation for the residents and the most important thing, kind supportive and understanding staff. There will always be challenges in adapting an older property for the specific demands of the residents but that has been done in a sensitive way in Wray Park, keeping, I believe, the balance between functionality and homeliness.

Whilst working to a regular schedule, they make provisions for each resident such as understanding when they cannot make a set meal time, meals will be served in their room and at a time that suits their needs. My mother for example had a sell of not sleeping well at night and thus needing to sleep at times during the day when meals were normally served. However, she was always served a good meal when the time suited her.

Dementia is a horrible condition for anyone to suffer from and a major challenge to care for, but I can see that my mother is getting the best care at Wray Park and is always well presented whenever I visit, which because of my work is rarely announced.

I would happily recommend Wray Park to anyone in a heartbeat.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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