Wray Park Care Home

55 Alma Road, Reigate RH2 0DN

Wray Park Care Home is located in a secluded residential area, close to woodland and Reigate Hill.

Within a tranquil and comfortable atmosphere carers look to maintain high standards, with a personalised approach that support personal choice.

Areas of expertise include dementia and sensory impairments, while the home is also ideal for adults with a physical disability. Short and long-term requirements are welcome.

Group: Care Homes of Distinction Ltd

Person in charge: Antony Coomb (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Polish, Tamil

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £850 – £1200 (These prices are only a guideline, please contact Wray Park Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wray Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Wray Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Wray Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.222 for Wray Park Care Home is calculated as follows: ( (27 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 81 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wray Park Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Wray Park Care Home has a Review Score of 9.2 (9.222) from 7 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wray Park Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wray Park Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2

After my husband had to spend 4 and a half weeks in hospital with an infected pressure sore on his foot, his previous care home refused to have him back after discharge from hospital. After a search locally, we found Wray Park who were very reassuring about the care they could offer. He is only 69 but is suffering from semantic dementia and is now doubly incontinent. Wray Park have been so caring and cater for all his physical needs, nothing is too much trouble. He is freshly shaved/showered and smartly dressed (and changed when necessary) every day. I am very happy he is in the right place.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

Overall Standard

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Average Rating:   4 out of 5

Found nursing care excellent, also attention to comfort and cleanliness. Staff very friendly and caring.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been resident for over three years now, and I am very happy with the care she receives.
The staff are wonderful - dedicated and caring and treat Mum with affection, dignity and respect.
Mum suffers with chest infections and the home is very quick to pick up on this and arrange for the GP to call.
I am made very welcome when I visit and the regular parties held for residents, families and friends are wonderful.
I have no hesitation in recommending this care home - they deal with dementia in a caring way which is lovely to see.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father was admitted to Wray Park in September 2018 after spending several weeks in hospital and being turned down by many care home providers. Myself and my sister viewed Wray Park and were very impressed by the staff and their values, the transition to the home from hospital was very swift which was good for Dad as he has dementia and at that time was very confused. The staff and manager were very helpful. They have an open door policy which is good for us as we work shifts. We visit Dad weekly and we are always made to feel very welcome. They keep us informed of Dad's health etc at all times. Dad always looks amazing and we have no concerns with Dad's care in Wray Park. Can't thank them enough.

How likely would you be to recommend Wray Park Care Home? Likely

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Average Rating:   4.6 out of 5

My mother has been a resident for some three years. We are very happy with the care she is given, the staff are friendly, efficient and unfailingly kind. We feel lucky to have found such a good home.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The front line care staff are amazing.

How likely would you be to recommend Wray Park Care Home? Likely

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Average Rating:   3.4 out of 5

When we needed to find a home for mother, my siblings and I spent time searching for what we felt would be the best place for her needs. We were disheartened by what we found in a number of care homes, institutions which may be efficient but seems to lack soul.
In Wray park we found a place with soul, stimulation for the residents and the most important thing, kind supportive and understanding staff. There will always be challenges in adapting an older property for the specific demands of the residents but that has been done in a sensitive way in Wray Park, keeping, I believe, the balance between functionality and homeliness.

Whilst working to a regular schedule, they make provisions for each resident such as understanding when they cannot make a set meal time, meals will be served in their room and at a time that suits their needs. My mother for example had a sell of not sleeping well at night and thus needing to sleep at times during the day when meals were normally served. However, she was always served a good meal when the time suited her.

Dementia is a horrible condition for anyone to suffer from and a major challenge to care for, but I can see that my mother is getting the best care at Wray Park and is always well presented whenever I visit, which because of my work is rarely announced.

I would happily recommend Wray Park to anyone in a heartbeat.

How likely would you be to recommend Wray Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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