Wray Park Care Home

55 Alma Road, Reigate RH2 0DN
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9.6 36 Reviews
  • Wray Park Care Home, Reigate
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Care Provided by Wray Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500

All fees include food and laundry, chiropody, hairdressing and opticians are charged separately.

These prices are only a guideline, please contact Wray Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Care Homes of Distinction (Wray Park) Ltd
  • Privately Owned

Person in Charge

  • Nicola Elliott (Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (12)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home is open to Relatives/Visitors 24/7.

Parking

  • The home has parking available for Relatives and Visitors.

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Wray Park Care Home Reviews (36)

9.6

Wray Park Care Home has a Review Score of 9.6 (9.625) out of 10, based on 12 reviews in the last 2 years.
Over all time Wray Park Care Home has 36 reviews.

Overall Experience
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Date Published
  • 36
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Reviewer Connection to Wray Park Care Home
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Total of 36, showing 21-36
Review from Paul C (Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed my stay at the home.
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Review from Boby L (Friend of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my family friends has been in Wray Park since 2020. I have been meeting him since then. Previously he was a resident of other care homes and shifted to Wray Park in 2020. Wray Park Care Home is an amazing place for the residents who are in need of care for their daily routine. First of all, I
would like to give a big thanks to the Home Manager, she is well experienced and a very caring manager. She is emotional and provides good care to my friend. All the staff members are excellent and provide the utmost care to my friend. I have seen the compassion and love towards the residents of Wray Park, particularly from the Home Manager, she is so polite and responsible. A manager who is fulfilling all the needs of the residents. I can say this is the best place for a person who needs homely care and he/she will enjoy the place with utmost care. Once again thanks to the home manager and her team for providing support and care to my friend.
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Review from C G (Son of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to say a big thank you to all the team at Wray Park for taking great care of my father who has Alzheimer’s and dementia for his two-month stay.
We did not choose Wray Park by choice this was through the system after a stay at the hospital after breaking his collar bone.
When he left the
hospital my dad was underweight and had lost more communication skills. We were very anxious that my father was at Wray Park initially as it’s quite a journey for our family and out of the borough.
Within weeks they had fattened him up, improved his coordination skills, speech and even got him walking again!
We really can’t thank you enough. 5 stars all round.
Reply from Gillian Mayhew, Client Liaison/Activities Manager at Wray Park Care HomeOn behalf of all the staff at Wray Park Care Home, thank you for your lovely words and glowing review. It was an absolute pleasure to look after your father, he was a true gentleman and we send him and all your family our best wishes.
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Review from Sue K (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not commented on food or activities as I have not witnessed these. Mum seems happy here and is always clean and tidy, my only negative is her nails are always dirty.
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Review from Julie R (Sister-in-law of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are helpful and considerate. They do what they can in difficult circumstances - dealing with dementia clients. The food is good. Clothes sometimes get lost.
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Review from M M (Resident) assisted by family/friend published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She feels feel happy and relaxed here. It feels like home and she is happy to stay here. The meals are always good. The staff are so very kind and helpful.
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Review from M H (Resident) assisted by family/friend published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a lovely and friendly place to live. I have a pretty and comfortable room. The food is good with plenty of variety, The staff are so kind.
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Review from Carlos A (Son of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother first became a resident in 2016, so I feel I have extensive experience of Wray Park as an operational care service, the team and management. I can say, without a shadow of a doubt, my mother received the very best possible care from the most caring and professional team. As I live across the
country, my visits were not as frequent as I would wish (even before the current restrictions due to COVID), but whenever I turned up un-announced, it was clear that she had been well cared for. She was always well presented, and as happy as her condition would allow her to be. We are all too aware of how challenging it is to care for individuals who are not fully aware of their own condition, but the team at Wray Park have found a way to provide the right care and maintain the protection that is vital for their well being. If I had to make the choice again, I would not hesitate in choosing Wray Park.
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Review from Michele M (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother stayed at Wray Park care home for 4 weeks after leaving hospital. She has heart failure, was exhausted and very unwell. All the staff were very welcoming to her and couldn't do enough to help her. The staff are all excellent, extremely caring. We are so thankful for all their efforts.
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Review from Debbie D (Daughter of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident here for 4 years prior to her recent death.
I cannot speak highly enough of the care and support mum received in her time at the home. The staff are wonderful, dedicated, supportive, affectionate and there is a lovely atmosphere.
All are treated with dignity and respect.
In
her final days, mum was cared for amazingly. My brother and myself spent 4 days living with her in her room, and all at Wray Park were very caring and supportive of us too. Rooms were made available for our use if we wished to use them, and we were provided with food and drinks. They couldn't have done more to support us and mum. Mum passed peacefully with us present, feeling comfortable, secure and loved. Just what we wished for her.
I would not hesitate to recommend Wray Park to anyone looking for a comfortable, safe and caring home for their vulnerable relative. The staff feel like family to the residents and their relatives.
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Review from Gayle S (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so well cared for here. After previous home she was in, it was a worry for us. Thankfully all our worries just fell away within a few weeks. The staff are amazing, so caring and patient. The effort put in for special occasions is fantastic and the welcome always friendly with tea offered immediately
and the food is very good. Mum looks happy and healthy. I couldn't fault them in any way. So grateful.
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Review from H P (Wife of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After my husband had to spend 4 and a half weeks in hospital with an infected pressure sore on his foot, his previous care home refused to have him back after discharge from hospital. After a search locally, we found Wray Park who were very reassuring about the care they could offer. He is only 69 but
is suffering from semantic dementia and is now doubly incontinent. Wray Park have been so caring and cater for all his physical needs, nothing is too much trouble. He is freshly shaved/showered and smartly dressed (and changed when necessary) every day. I am very happy he is in the right place.
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Review from P D (Wife of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found nursing care excellent, also attention to comfort and cleanliness. Staff very friendly and caring.
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Review from Yvonne R (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Wray Park in September 2018 after spending several weeks in hospital and being turned down by many care home providers. Myself and my sister viewed Wray Park and were very impressed by the staff and their values, the transition to the home from hospital was very swift which
was good for Dad as he has dementia and at that time was very confused. The staff and manager were very helpful. They have an open door policy which is good for us as we work shifts. We visit Dad weekly and we are always made to feel very welcome. They keep us informed of Dad's health etc at all times. Dad always looks amazing and we have no concerns with Dad's care in Wray Park. Can't thank them enough.
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Review from J M (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for some three years. We are very happy with the care she is given, the staff are friendly, efficient and unfailingly kind. We feel lucky to have found such a good home.
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Review from G P (Son of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The front line care staff are amazing.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Wray Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Wray Park Care Home is calculated as follows: ( (121 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Wray Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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