Holly Lodge Nursing Home

St Catherines Road, Frimley Green, Camberley GU16 9NP

Holly Lodge is surrounded by woodland and is set in its own landscaped grounds. This purpose built luxurious home has been designed to offer specialist nursing care for elderly residents suffering from Alzheimer’s and other related dementia conditions.

Holly Lodge provides 24 hour nursing care and each resident has an individual care plan.

Accommodation at Holly Lodge is offered in bedrooms with en-suite facilities, telephone and TV points, thermostatic radiators, smoke detectors and 24 hour nurse call system. Residents are welcome to bring their personal effect and small items of furniture. Other communal areas include a spacious lounge on each floor, and a dedicated activities room.

The home has a sensory garden which has been carefully designed to provide a stimulating environment, featuring plants chosen for their colour, scent and feel.

A menu providing excellent choice and variety is offered with special diets being catered for.

The activities team provide a wide range of stimulating activities.

Family and friends are welcome at any time.

Please visit the website for more details.

Group: Forest Care Ltd

Person in charge: Alarico Bustamante (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Spanish; Castilian, Portuguese, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Holly Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Holly Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Holly Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Holly Lodge Nursing Home is calculated as follows: ( (354 Excellents x 5) + (173 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 545 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Holly Lodge Nursing Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 24 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Holly Lodge Nursing Home has a Review Score of 9.6 (9.617) from 46 Reviews


Average Ratings

  • Excellent
    30
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holly Lodge Nursing Home?

  • Extremely LIKELY
    43
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Holly Lodge Nursing Home

  • Son of Resident/Service User
    17
  • Daughter of Resident/Service User
    10
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Volunteer
    3
  • more

Holly Lodge is run in an efficient and caring way. Yesterday my parent told me that they saw that the care team are experienced - "they really know what they are doing".

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are so kind and considerate. The nursing staff who deal with father are excellent, even though he can at times be very difficult. Holly Lodge has given me peace of mind, knowing that is safe and well cared for.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Care for residents is excellent - my mother's condition has settled noticeably and for virtually all our visits is in a much better place than when she was admitted in June.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Extremely caring, friendly, knowledgeable staff, from top to bottom. My mum always looks well and very clean. All problems are dealt with quickly and efficiently. Their communications with relatives have also improved and any incident or problem is quickly reported to me. Considering the terrible mental condition my mum suffers from, this home is the safest, nicest possible place for her!

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I can only recommend with confidence the care and consideration given to residents at Holly Lodge. The staff are most kind and sympathetic in every way. The facilities are excellent as is the care. The facilities and service are of the highest quality.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I have visited my wife every afternoon for 2 years and found her very relaxed and we are able to sit together on a very nice sofa where we can have a nice cuddle, and although she sleeps some of the time she seems very contented. She also has a very well equipped room which is superb.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife is well cared for in a safe and friendly establishment.

I would recommend this care home and the only comment I would like to make to improve it would be to provide more information and assistance to relatives regarding care.

How likely would you be to recommend Holly Lodge Nursing Home? Likely

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Average Rating:   3.5 out of 5

My father, aged 94 and with dementia is in Holly Lodge, which has proved a good care home in every aspect and is probably one of the best in Surrey. Having assessed many other care homes prior to his moving in, my brother and I feel that it probably cannot be bettered after visiting every week for 2 years. The home is clean, tidy, well run and with regular activities for the clients, added to which the caring staff and nurses compliment the welcoming administrator and manager.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Following a diagnosis of dementia, the nursing staff and management of Holly Lodge Nursing Home have now been caring for my father for over two years. Initially, it was all very difficult for my father to come to terms with and presented quite a challenge for all concerned in helping him. However, the patience and dedication of the staff prevailed, which eventually helped him settle down.
Inevitably, his condition has deteriorated over the course of time due to the advance of dementia. But it's reassuring to know that the standard of care given, is helping to maintain a degree of comfort and dignity.

I am entirely grateful to all the staff who care for my father and would certainly recommend the services of Holly Lodge Nursing Home to anyone needing to place a loved one into nursing care.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care and empathy of the staff is absolutely first rate - they have treated my father with skill, dedication and dignity. Their communication with the family has been excellent and they have been very supportive of my mother, keeping her informed of my father's progress regularly. I cannot recommend Holly Lodge more highly!

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent care, staff are engaging, friendly and professional. They go above and beyond to ensure the residents are entertained, stimulated and above all well cared for.

Individual care plans ensure residents personal preferences and needs are met/catered for.

My father has only been at the home for 6 weeks, but overall improvement in his general Heath and well-being is quite remarkable.

Such a relief for my mother and the whole family, it was a difficult decision for us to make but the staff have been magnificent in helping us all to cope with the transition.

Thank you

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Unlikely

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Average Rating:   4.4 out of 5

Staff always friendly whatever time one visits and always offer refreshments to visitors. Rooms and other areas clean and tidy with pictures and items of interest for residents on display. My mother seems very happy and relaxed whenever I visit.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been a resident of Holly Lodge for a year. The range and frequency of activities available were one of the areas that set Holly Lodge above other Homes we looked at. Dad is always treated with respect and made to feel special. The staff are very attentive and the level of care is high.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother resided at Holly Lodge for two years and another Forest Care home for 12months prior to that.
I can only describe the care and support provided to my mother as excellent. The care team, beginning with the home manager and through senior staff to all carers, were first class. All aspects of the home gave family members confidence, including medical care, meals and diet, all activities plus ensuring the family were informed and advised whenever an issue arose.
The homes interaction with other agencies, such as doctors surgery, local hospitals, the local council specialist teams was also first class. Even when my mother reached end of life care, palliative care, home staff were insistent that my mother came 'home' to be with friends.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have no issues at all with Holly Lodge.

Every time I visit there is always a welcome from the office and the nurses and other staff are always friendly.

My Aunt looks well and I believe she is well liked by everyone.

Cannot find with Holly Lodge at all.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Holly Lodge Nursing Home continues to provide a high level of care for its residents, whatever their condition or situation.
The staff are excellent and continue on a day to day basis to show both a gentle and caring approach to the residents, whatever the challenges they may pose.
It continues to be my first choice as far as my mothers care needs are concerned.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at Holly Lodge provide a very professional and caring service to residents, who are treated with dignity and their needs are well catered for. The building is purpose-built for residents and Holly Lodge has regular and varied entertainments and other facilities. Food and laundry are provided in-house to a good standard. My mother has resided here for over 4 years and she is as content as someone can be with Alzheimer's disease.
Holly Lodge is highly recommended for families looking for a home that caters for Dementia people in a caring manner whilst providing the professional nursing care that is needed for their relatives.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff seem very caring and engage with both service user and family. Cleaning goes on constantly. Good atmosphere.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

The home ticks all the right boxes. We looked at 14 other homes in the local area. Mum has been with you for nearly 4 years and is always clean and tidy and well-kempt. All the staff from the very bottom up to the very top are wonderful and treat everyone with respect. Thank you very much for all the love and care you give our mum.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

I would recommend this care home to family and friends. The property is maintained, example, the lounge has just had a new carpet fitted.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Staff all beyond reproach in all they do!

Very welcoming and caring environment. I would, without hesitation, recommend Holly Lodge.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I have always had the utmost confidence in the staff at Holly Lodge to provide the best care possible for her extreme needs. Everyone there is very welcoming and helpful. I couldn't wish for a better place for my mother to be cared for.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father was admitted with challenging behaviour. The staff were extremely professional and helped on day one of my father's admission which had been a difficult time for the family. In the initial stages, there were some "settling in" which was challenging for the staff to get to know my father and him, them. The manager of the home at Holly Lodge took on concerns on board as did the nursing staff and kept us informed and showed sensitivity and care during the initial stages of the settling in period. Thereafter, the lessons learnt seemed to have been applied consistently and to date, my father seems content and happy at the home. The nurses and carers are respectful of my father and other residents for that matter and their care seems genuine and not just "playing to the crowd" when we visited or when other relatives of the residents are present. We hope that the good standard of genuine care and respect at the home continues for as long as my father remains in their care.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother receives excellent care and is well looked after. I would hope to receive similar treatment if I required it later in life. The staff to resident ratio is very good and the home is always clean and tidy.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The excellent service and enthusiasm of the staff leave the family very reassured. The service users always look relaxed and well. All areas spotlessly clean at all times. All management and staff are receptive to suggestions and feedback.

We are looking forward to public WiFi so that we can do Skype calls later this year.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Holly Lodge aims very high in standards of nursing, activity and pastoral care and has created a family atmosphere to include relatives and visitors if they so wish. Every member of staff contributes to the team strength and every resident is treated as a unique individual. After over 7 years of visiting, I will miss them. Funding of dementia care is a serious issue nowadays but the residential care of the quality offered by Holly Lodge should be made available for all dementia sufferers.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

The residence has lovely grounds. It is always clean and feels safe and comfortable.
The staff are attentive and respectful.
We are happy with our choice and would recommend.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Holly Lodge Nursing Home provides specialist care for people living with dementia. It is a purpose built nursing home and very close to where I live. My wife has only been there for 4 months. The staff are always caring and understanding. At present, I have no complaints.

How likely would you be to recommend Holly Lodge Nursing Home? Likely

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Average Rating:   3.9 out of 5

I have known the resident who suffers from advanced dementia for over 40 years and was appointed by the court of protection to oversee her welling, her only daughter living in Canda. When I was appointed she was a resident in a care home in Cobham which was bad in all ways. My research found Holly Lodge and I can say with confidence that the care she has received during the past 7 and a half years has kept her above which would not have been the case if I have left her where she was in a home that was rated good by CQC.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been in this lovely home for the last 6 weeks since moving from a care home in Swansea. My mum has settled in really well thanks to the excellent care she has received.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband could not have received better care if he had been royalty.
He was only in the home for a few weeks but he settled well, was always looked after and cared for and the staff treated him with full dignity at all times. My only regret is that he was admitted to hospital for 2 weeks and on my insistance was returned to the above home. His care in hospital was not up to the standard of care received in Holly Lodge.

We were kept informed at all times and my daughter and myself were able to be present at his end. He died with dignity and pain-free. I could not have asked for anything more.

As I am retired district nurse I have been into a number of nursing homes in this area and Holly Lodge comes out top.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

When my Auntie was ready for discharge from hospital after a broken hip and increasing dementia, it was obvious she could not return to her previous care home. I struggled to find a nursing home which could cope with her needs. I was so fortunate to find Holly Lodge Nursing Home. Here they provide Auntie with wonderful care, respect, and compassion. Since arriving in Holly Lodge Nursing Home, Auntie has not had a urinary infection, which seemed to be a common event in her previous care home. The doctor visits regularly and staff communicate about her health regularly.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

With a new manager at the helm this home is improving in all areas with a relaxed manner and excellent communication when dealing with residents, finding time to sit and talk to them as well as carrying out their duties, it brings a good atmosphere to the lounge. It also gives carers a chance to get to know everyone's likes/dislikes and a bit about their past life before dementia. They and the nurses do a wonderful job (which isn't an easy one!) Our maintenance man is always willing to make bedrooms comfortable and familiar for residents who may have to spend more time in bed. Afternoon concert, singing/dancing is a joyful way of bringing everyone together.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother arrived in Holly Lodge after a 3 hour ambulance journey. She was tired and emotional in spite of the excellent care given by the private ambulance crew.
She settled in physically quickly, though and was looked after caring and sensitively until she passed away two months later.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My brother was moved from a home where he was not looked after and when we visited him he seemed withdrawn and sad. Since he has been here, we've noticed the lovely change in him. Smiling, chuckling and even putting words into a clear sentence! We thank our sister-in-law for fighting for him to move to a much better and caring place!

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I came to view Holly Lodge for my father-in-law. I was so pleasantly surprised with the staff, the facilities and the carer ratio. Holly Lodge is like Hotel not a home. The administrator was so accommodating to me, calling and arranging my father-in-laws transfer ran smoothly. I know he will be well cared for and happy, which is all I ask for. Thanks to you all for helping to settle my father-in-law in. It made a difficult decision much easier. I would recommend Holly Lodge happily to anyone.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I looked around Holly Lodge with my wife and my brother. I was so surprised at how clean the home was. The staff are so friendly. I felt the place was so professional and was at ease straight away with Holly Lodge staff taking care of my dad. Thank you for everything! The administrator is amazing, she is kind, thoughtful and very organised, what would you do without her?, she is a valuable asset to your home.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Always met with nice friendly staff.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

As a volunteer I am always impressed with how I am welcomed with my dog Tizzy. We have been visiting for the past three years and enjoy seeing the residents. The activities lady is always professional, kind and extremely experienced. I have learnt a great deal from her and how to work with people suffering from dementia.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Best possible care and living conditions were provided for my father. All staff were caring and attentive to his needs, his room was important to him and always clean and tidy. Sadly passing away 17th October. His passing was dealt with great care and dignity by all staff and management. We could not have found a better home for dads last days. Dad never was very interested in food therefore all food offered was in line with his basic needs.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband had a fall and was admitted to the local hospital and after assessment it was recommended that a nursing home with a dementia unit and end of life care was required. My son and I visited approximately seven establishments and then chose Holly Lodge. Fortuitously they had two rooms available and we were able to pick a room overlooking lawns, trees etc, with bird feeders, all things my husband would appreciate. Whenever I, a friend or family member visits we are given a cheerful welcome. The home is clean and smells fresh, all the residents are treated with kindness and compassion, hugs and cuddles are available on demand. In the circumstances we are sure we have made the right choice, not an easy one as it was the last thing we wanted but circumstances made is necessary.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Our experience has been a good one for my mother. She has since passed but was treated with respect and compassion. She was happy here. The home was fantastic when mum passed - helpful, could come in any time. Would have liked more fresh fruit available, it was there for those who could ask but mum couldn't.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

I volunteer every week with the activities team. We listen to music while knitting and chatting. The residents enjoy our sessions. Sometimes there is only 1 lady and other times there are 3 or 4. I find the activities team very caring and engage with the residents in a friendly and encouraging way.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

I visit an elderly neighbour at Holly Lodge Nursing Home. I usually visited him when he was in his own home but he is now too ill to be on this own. He has always been very independent but he has settled well which is due to the care of the staff. I find them helpful and pleasant and are always attentive to the residents.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have found the staff to be very friendly and accommodating to visitors and extremely caring to their patients. Entry to the home is very accessible at all times and this makes it very convenient for friends and family to visit when they can. All in all the home is very satisfactory, caring and helpful, what more could we ask for?.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Appears to be a very caring home. Staff with residents are caring and helpful towards visitors. Always someone around. Approachable and genuine.

How likely would you be to recommend Holly Lodge Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 22 May 2018

Dementia/Alzheimer's

Awards / Recognitions

There are currently no awards/recognitions posted yet for Holly Lodge Nursing Home

Job Vacancies

Staff Profiles

Rico

Rico Bustamante

Job Title: Home Manager

Joined: 2015

Description:

Rico finished his degree of Business Administration Major in Management in 2001 in the Philippines. He has always worked in the care industry particularly with Dementia since 2006. Rico has also studied Health and Social Care NVQ level 3 and 4 and participated in various training and workshops related to care and Dementia.
Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.

Joan

Joan Doyle

Job Title: Home Administrator

Joined: 2012

Description:

Joan has worked at Holly Lodge since 2012, she loves the constant interaction with staff, families and residents making them feel very welcome.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Holly Lodge Nursing Home