Holly Lodge Care Home

My father has been in nursing care at Holly Lodge for the past three years now. Though at first, he had difficulty settling down, I think all the staff did their very best to help him do so. I've been reassured by their professional and compassionate approach to my father's care and I certainly wouldn't hesitate to recommend Holly Lodge Nursing Home to anyone needing to place a loved one into nursing care.

A great family room to hold get-togethers/birthdays, makes life seem a bit more normal when your loved one is unable to leave the premises and join other family members for celebrations. Birthdays are always recognised with a lovely cake made by the wonderful catering staff.

The staff at Holly Lodge are friendly. It’s a clean and homely care home and the services provided are excellent. When we mentioned about the food not being quite as hot as it could be, they instantly took it away and reheated it.

Holly Lodge Nursing Home always feels homely to me. The staff are always nice and pleasant. The staff always ask myself or my daughter if we would like a cup of tea or coffee always a piece of cake or biscuits. The manager is always nice if we have any issues he sorts it out right away.

My aunt has lived at Holly Lodge for three years. She has always been treated with dignity and kindness. I just wished I had been able to find a "Holly Lodge" for my Mum when she needed help.

We have no hesitation to recommend Holly Lodge to anyone in the same unfortunate position as we have been.

Mum and Dad are very well cared for at Holly Lodge and their needs are met in a person-centred way. All staff are pleasant and friendly. They are very quick to respond to residents' needs especially if they are at risk, for example of falls. The cooking is excellent and staff do their utmost to ensure everyone eats a nutritious and appropriate diet. Activities are varied, with regular visits from entertainers from outside the home. The standard of cleanliness is very high. As a visitor, I have always felt very welcome there. This is an expensive home but I think this is reflected in the high number of staff and their very high quality.

Great care afforded to my mother - was given a fantastic 90th birthday celebration! Excellent nursing home.

My father has been at Holly Lodge since March 2018, they are welcoming from the moment you go in the door. I have always found them very caring and knowledgable. The staff get to know the residents' preferences and treat them with dignity at all times. Nothing is too much trouble, from the management team and every member of staff whatever their role. The rooms are always spotlessly clean and laundry is done on site. The food is very varied and alternatives available at every meal time. My father is eating more now and enjoying his food again. There is a varied programme of activities if the residents wish to join in. Holly Lodge has very well maintained gardens which are used regularly, residents, family and friends are welcome to use any time. My father is very settled and content at Holly Lodge and I would not hesitate to recommend it to others in similar circumstances.

The staff are anxious to listen, and implement any agreed changes quickly, with good documentation into the Care Plan.

Holly Lodge is a very caring and professional nursing home and my mother has lived there for 6 years. She is treated with dignity, encouraged to join in the various activities provided to stimulate her and is happy in herself, as well as she can be with Alzheimer's. The food is cooked on the premises and alternatives are offered if she won't eat from the daily menu. The laundry is processed on the premises too and the home is very clean. Holly Lodge is a purpose-built dementia nursing home and provides all she needs. The staff are very caring and deal with her moods, especially when she is being awkward or obstinate, and keep me informed of changes in her condition. I would definitely recommend Holly Lodge to anyone looking to find a good caring, professional nursing home for their family member.

The level of care provided by this care home is one of the best we have come across for the care of people with Dementia.

I did have a few concerns a couple of years ago about the level of agency staff being used and a dip in the activities. Recently I have noticed a distinct improvement back to where things were when we first chose Holly Lodge or even better. The gardens and home are always clean, I regularly see staff I know and despite some very challenging clients, they manage to make it a lively, caring and pleasant place to be.

I would like to see a bit more attention is taken to the resident notes on their preferences on food, especially if they are not eating very well and other options could be offered.

The staff are very friendly and caring towards the residents. There are a variety of activities to engage each resident if they wish to take part. Each resident has their own care plan geared to their individual needs. There is also a wide selection of food at mealtimes.

My Aunt has been at Holly Lodge now for 18 months and has found during this time the care, accommodation, staff, facilities have been faultless. Always a good welcome for friends and family and all members of staff seem to be dedicated 100%.

My mother has always received the best of care during her 7+ years there. Her needs are amply met and her welfare is treated as a priority. The care home always provides proactive notification of any changes to her condition.

Mum is so well cared for in every way. The carers really look after her and keep her looking lovely, with her clothes and hair clips all colour-coordinated. We never have to worry about Mum's wellbeing, knowing she is in safe hands.

Holly Lodge is run in an efficient and caring way. Yesterday my parent told me that they saw that the care team are experienced - "they really know what they are doing".

The staff are so kind and considerate. The nursing staff who deal with father are excellent, even though he can at times be very difficult. Holly Lodge has given me peace of mind, knowing that is safe and well cared for.