
The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


Holly Lodge offers tranquillity, luxury living and security for up to 60 residents living with dementia. Holly Lodge is proud to have been awarded 'Nursing Home of the Year' at the Surrey Care Awards 2022 and to have been featured in Knight Frank’s prestigious Luxury Care Home Guide for three consecutive years: 2021, 2022 and 2023. The home also received the Excellence and Innovation in Dementia Care award at the...
Care Provided by Holly Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all-inclusive weekly fees cover a range of complementary services, including physiotherapy, chiropody, hairdressing, and massage therapy. There are no extra charges for respite care, no administration fees, no deposits, and no hidden costs. What you see is what you pay, giving you complete peace of mind.
NHS-Funded Nursing Care (FNC):
The NHS will usually contribute towards your fees if you require nursing care from a registered nurse (this only applies to permanent care, not respite). FNC is provided irrespective of whether your fees are self-funded or Local Authority funded. It is dependent upon a needs assessment and will be arranged by the home with the NHS (subject to your consent) following admission. Payment is usually backdated to the admission date or the application date as applicable.
The price(s) shown are provided by the care home. Contact Holly Lodge for full pricing details and T&Cs.
Contact Holly Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Care Ltd
- Private Owned
Person in charge
- Alarico Bustamante (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Holly Lodge Reviews (92)
Holly Lodge has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Holly Lodge has 92 reviews.
Nurses and management are very approachable and open to ideas from family and visitors.
A great family room to hold get-togethers/birthdays, makes life seem a bit more normal when your loved one is unable to leave the premises and join other family members for celebrations. Birthdays are always recognised with a lovely cake made by the wonderful catering staff.
The staff at Holly Lodge are friendly. It’s a clean and homely care home and the services provided are excellent. When we mentioned about the food not being quite as hot as it could be, they instantly took it away and reheated it.
Holly Lodge Nursing Home always feels homely to me. The staff are always nice and pleasant. The staff always ask myself or my daughter if we would like a cup of tea or coffee always a piece of cake or biscuits. The manager is always nice if we have any issues he sorts it out right away.
My aunt has lived at Holly Lodge for three years. She has always been treated with dignity and kindness. I just wished I had been able to find a "Holly Lodge" for my Mum when she needed help.
We have been so fortunate in finding such a wonderful place. All of my predetermined ideas of a dementia home have been dispelled. Holly Lodge is bright, airy, clean and has a lovely atmosphere.
The family friendly ethos of the company flows from the managers and senior staff through to all of the nurses, carers and support staff. We are quite happy now as we feel that Dad is now safe, and well looked after. His quality of life and safety have improved no end. The staff are all so caring and the catering is wonderful, benefiting him enormously. To quote dad "it's like living in a five star hotel"!
We have no hesitation to recommend Holly Lodge to anyone in the same unfortunate position as we have been.
Mum and Dad are very well cared for at Holly Lodge and their needs are met in a person-centred way. All staff are pleasant and friendly. They are very quick to respond to residents' needs especially if they are at risk, for example of falls. The cooking is excellent and staff do their utmost to ensure everyone eats a nutritious and appropriate diet. Activities are varied, with regular visits from entertainers from outside the home. The standard of cleanliness is very high. As a visitor, I have always felt very welcome there. This is an expensive home but I think this is reflected in the high number of staff and their very high quality.
Great care afforded to my mother - was given a fantastic 90th birthday celebration! Excellent nursing home.
My father has been at Holly Lodge since March 2018, they are welcoming from the moment you go in the door. I have always found them very caring and knowledgable. The staff get to know the residents' preferences and treat them with dignity at all times. Nothing is too much trouble, from the management team and every member of staff whatever their role. The rooms are always spotlessly clean and laundry is done on site. The food is very varied and alternatives available at every meal time. My father is eating more now and enjoying his food again. There is a varied programme of activities if the residents wish to join in. Holly Lodge has very well maintained gardens which are used regularly, residents, family and friends are welcome to use any time. My father is very settled and content at Holly Lodge and I would not hesitate to recommend it to others in similar circumstances.
The administration and invoicing have been efficient and caring, with no unexpected surprises, we are happy with that.
The staff are anxious to listen, and implement any agreed changes quickly, with good documentation into the Care Plan.
Holly Lodge is a very caring and professional nursing home and my mother has lived there for 6 years. She is treated with dignity, encouraged to join in the various activities provided to stimulate her and is happy in herself, as well as she can be with Alzheimer's. The food is cooked on the premises and alternatives are offered if she won't eat from the daily menu. The laundry is processed on the premises too and the home is very clean. Holly Lodge is a purpose-built dementia nursing home and provides all she needs. The staff are very caring and deal with her moods, especially when she is being awkward or obstinate, and keep me informed of changes in her condition. I would definitely recommend Holly Lodge to anyone looking to find a good caring, professional nursing home for their family member.
The level of care provided by this care home is one of the best we have come across for the care of people with Dementia.
I did have a few concerns a couple of years ago about the level of agency staff being used and a dip in the activities. Recently I have noticed a distinct improvement back to where things were when we first chose Holly Lodge or even better. The gardens and home are always clean, I regularly see staff I know and despite some very challenging clients, they manage to make it a lively, caring and pleasant place to be.
Food is excellent, although portion sizes are rather large for most residents (just an observation).
I would like to see a bit more attention is taken to the resident notes on their preferences on food, especially if they are not eating very well and other options could be offered.
The staff are very friendly and caring towards the residents. There are a variety of activities to engage each resident if they wish to take part. Each resident has their own care plan geared to their individual needs. There is also a wide selection of food at mealtimes.
My Aunt has been at Holly Lodge now for 18 months and has found during this time the care, accommodation, staff, facilities have been faultless. Always a good welcome for friends and family and all members of staff seem to be dedicated 100%.
My mother has always received the best of care during her 7+ years there. Her needs are amply met and her welfare is treated as a priority. The care home always provides proactive notification of any changes to her condition.
Mum is so well cared for in every way. The carers really look after her and keep her looking lovely, with her clothes and hair clips all colour-coordinated. We never have to worry about Mum's wellbeing, knowing she is in safe hands.
Holly Lodge is run in an efficient and caring way. Yesterday my parent told me that they saw that the care team are experienced - "they really know what they are doing".
The staff are so kind and considerate. The nursing staff who deal with father are excellent, even though he can at times be very difficult. Holly Lodge has given me peace of mind, knowing that is safe and well cared for.
Extremely caring, friendly, knowledgeable staff, from top to bottom. My mum always looks well and very clean. All problems are dealt with quickly and efficiently. Their communications with relatives have also improved and any incident or problem is quickly reported to me. Considering the terrible mental condition my mum suffers from, this home is the safest, nicest possible place for her!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 22 July 2026Dementia Care / Dementia Residential Care + Dementia Nursing Care
News (10) & Events (0)
- 16 Jul 2026
We are delighted to announce that Forest Care has been named one of the UK’s Top 10 Small Care Providers by online care finder Lottie in the Lottie Awards 2026....
- 13 Jul 2026
Welcome to the latest edition of Forest Care’s newsletter – a heartfelt collection of celebrations, meaningful outreach, cherished life stories, and joyful moments from across our vibrant community. Please click...
- 05 May 2026
Forest Care’s Spring 2026 newsletter highlights: A lively season of animal visits, baking, cultural celebrations, wellbeing activities and special days, alongside flight simulators, music, museum trips and community connections. We...
There are no upcoming events for Holly Lodge.
Awards / Recognitions (5)
- 03 Jan 2023Recipient: Holly Lodge
- 30 Jun 2022Recipient: Forest Care Ltd
- 03 Jan 2022Recipient: Holly Lodge
Accreditations
There are no accreditations posted yet for Holly Lodge.
Meet the Team (6)

Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.
Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.
Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.
This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge to verify any information. View our terms and conditions. Holly Lodge has an Enhanced Service -more info.