
The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


Holly Lodge offers tranquillity, luxury living and security for up to 60 residents living with dementia. Holly Lodge is proud to have been awarded 'Nursing Home of the Year' at the Surrey Care Awards 2022 and to have been featured in Knight Frank’s prestigious Luxury Care Home Guide for three consecutive years: 2021, 2022 and 2023. The home also received the Excellence and Innovation in Dementia Care award at the...
Care Provided by Holly Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all-inclusive weekly fees cover a range of complementary services, including physiotherapy, chiropody, hairdressing, and massage therapy. There are no extra charges for respite care, no administration fees, no deposits, and no hidden costs. What you see is what you pay, giving you complete peace of mind.
NHS-Funded Nursing Care (FNC):
The NHS will usually contribute towards your fees if you require nursing care from a registered nurse (this only applies to permanent care, not respite). FNC is provided irrespective of whether your fees are self-funded or Local Authority funded. It is dependent upon a needs assessment and will be arranged by the home with the NHS (subject to your consent) following admission. Payment is usually backdated to the admission date or the application date as applicable.
The price(s) shown are provided by the care home. Contact Holly Lodge for full pricing details and T&Cs.
Contact Holly Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Care Ltd
- Private Owned
Person in charge
- Alarico Bustamante (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Holly Lodge Reviews (92)
Holly Lodge has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Holly Lodge has 92 reviews.
The care and attention given to my mother over the last 12-18 months has been exceptional. The facilities at Holly Lodge are excellent, and all of the staff throughout the home have taken the greatest care possible of my mum. I will never forget the time she has spent here and would recommend any family to consider using Holly Lodge. 10/10.
My brother and I are extremely happy with the care that our Mum has received at Holly Lodge since she moved in. All the staff make you feel welcome, whether they be management, admin, catering or laundry staff, nurses or carers and nothing is too much trouble for them. I have been particularly touched by the way staff have tried to accommodate our Mum's cultural needs by asking about her food and music preferences. Not just asking but taking action such as playing her favourite music on the large tablet in the lounge area. I think it shows the high calibre of the home when things don't go smoothly. I have seen this by the way that staff have kept us fully informed about Mum when she has not been well, what the plan is eg discuss with in-house GP and the outcome of any discussion, with ongoing follow up about how she is progressing and what if anything we can do to help. It is a true partnership. We were so worried about how Mum would adjust but are totally reassured. Highly recommended.
The staff be they carers or admin are so kind and helpful and are always ready to answer any queries or provide any information I might request.
They always pull out the stops for special occasions, especially for my wife's birthday. It is a pity that my wife appears to have no idea what is happening around her.
Thank you all so much.
The staff do such a brilliant job and are all so friendly. I am always kept informed with any updates to my Mums condition/medication etc.
I honestly couldn't wish for a better home for my Mum.
She is being looked after so well it really does make dealing with her illness slightly easier.
Thanks for all you do.
Holly Lodge provides an excellent standard of care for my dad who was diagnosed with Lewy body dementia 11 months ago. My dad has settled in very well thanks to the homely/welcoming atmosphere and the amazing staff who go above and beyond to ensure my dad's needs are met every day.
As always, Holly Lodge do a brilliant job looking after dad. I cannot fault them. The extra fuss made on him for his 93rd birthday was perfect. He is so well looked after it takes the strain and worry form me and other family members. The staff are wonderful, and nothing is too much for them to make dad and all the other residents comfortable. I would not hesitate to recommend Holly Lodge for dementia sufferers.
Holly Lodge is excellent. They have cared for our mother with dementia for 3.5 years - not an easy job but they have cared for her with dignity and compassion. Holly Lodge is comfortable, clean with good food and lovely gardens. It is a lovely place to visit. The staff are always very friendly when we visit and know who we are. They operate as a team and if we need anything they are very approachable and keep us informed as to anything we need to know. Management is excellent and very approachable.
We have been really pleased with the care given to our Dad at Holly Lodge. The team make sure his needs are met and offer lots of activities which has really helped his transition into a care home. He enjoys the food and the residence is always spotless. The staff show real care and I would definitely recommend Holly Lodge for any family looking for similar care.
My sisters and I are very happy with Holly Lodge and the care they provide to our Father. It is a very clean, inviting environment. The staff are just wonderful, they care for Dad's physical needs and also his mental well being. Some staff members have friendly banter with Dad which brightens his day. The management team of this care home should be commended for the efficient and caring way the home is operated.
From my first contact with Holly Lodge, I was confident that my mother was in safe hands. The staff could not have been more understanding and accommodating, it was a breath of fresh air, having had a difficult experience at another home. Unfortunately, my mother was taken ill and then spent many weeks in hospital and sadly was only finally transferred in her final days of life. Words cannot express how supportive every single member of the team were, every day until my mother passed away. They treated my mother with the utmost respect and care, along with constantly reassuring my daughter and I. The staff checked on us constantly, always making sure we had everything we needed and my mother was as comfortable as possible. It made both my mother’s end of life journey and my family’s stress and grief so much more bearable and easier to have to go through. I will forever be grateful for their professionalism, care and understanding. I cannot recommend the team highly enough.
Very professional and caring staff. The accommodations are first class. Made mum feel welcome and happy as she was able to spend her last months in a comfortable and tranquil environment and precious time with her sister also a resident.
He does not take part in activities but I am aware they take place.
The staff and carers at Holly Lodge are very friendly, approachable and always helpful. They are very caring towards the residents and is more than just a job for them. They talk to the residents as opposed to at them.
This is the best nursing home in the country and we are very satisfied with the care Mum has received over the last five and a half years. We are hopeful it will stay that way despite the many difficulties it has faced dealing with Covid and ever-changing government rules. They’ve done a great job so far and the managers and staff are so lovely. Big Thanks for giving us peace of mind Holly Lodge.
My uncle is very well cared for. He is always smiling when we visit and enjoying the many activities. Throughout the pandemic we have been kept up to date and even able to visit because they built a covid-safe visiting room. An excellent care for those living with dementia.
If you are in the unfortunate position to need a care home then Holly Lodge is one of the best. I’m so thankful that my friend has found a home that can care for her while still supporting her to be independent. Even throughout the pandemic, we’ve been able to meet up for a chat in a safe way, which I’m grateful for.
Holly Lodge’s care towards residents is genuine and personalised. They take the time to know residents individually which is lovely to see. When my friend arrived at Holly Lodge for the first time, her favourite chocolates and magazine were by her bed, a lovely personal touch on what could have been a daunting day. Whenever I visit I’m greeted warmly by the staff who all know my name. Holly Lodge genuinely cares for its residents.
He is now on the correct medication and is settling into his final "home". He needs nursing care, and the staff are friendly, helpful and smiling etc whenever I have visited. The home itself. is like a five-star hotel and I would recommend it to any family in similar circumstances.
Staff are pleasant, helpful and cheerful, considering the behaviour of some (few) residents - foul language. Forceful resistance to necessary activities, they do very well.
The good rating I have given, are not to be taken as serious criticism, just minor niggles on occasions.
A well-run place all round.
My father has been in nursing care at Holly Lodge for the past three years now. Though at first, he had difficulty settling down, I think all the staff did their very best to help him do so. I've been reassured by their professional and compassionate approach to my father's care and I certainly wouldn't hesitate to recommend Holly Lodge Nursing Home to anyone needing to place a loved one into nursing care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 22 July 2026Dementia Care / Dementia Residential Care + Dementia Nursing Care
News (10) & Events (0)
- 16 Jul 2026
We are delighted to announce that Forest Care has been named one of the UK’s Top 10 Small Care Providers by online care finder Lottie in the Lottie Awards 2026....
- 13 Jul 2026
Welcome to the latest edition of Forest Care’s newsletter – a heartfelt collection of celebrations, meaningful outreach, cherished life stories, and joyful moments from across our vibrant community. Please click...
- 05 May 2026
Forest Care’s Spring 2026 newsletter highlights: A lively season of animal visits, baking, cultural celebrations, wellbeing activities and special days, alongside flight simulators, music, museum trips and community connections. We...
There are no upcoming events for Holly Lodge.
Awards / Recognitions (5)
- 03 Jan 2023Recipient: Holly Lodge
- 30 Jun 2022Recipient: Forest Care Ltd
- 03 Jan 2022Recipient: Holly Lodge
Accreditations
There are no accreditations posted yet for Holly Lodge.
Meet the Team (6)

Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.
Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.
Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.
This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge to verify any information. View our terms and conditions. Holly Lodge has an Enhanced Service -more info.