
The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


Holly Lodge offers tranquillity, luxury living and security for up to 60 residents living with dementia. Holly Lodge is proud to have been awarded 'Nursing Home of the Year' at the Surrey Care Awards 2022 and to have been featured in Knight Frank’s prestigious Luxury Care Home Guide for three consecutive years: 2021, 2022 and 2023. The home also received the Excellence and Innovation in Dementia Care award at the...
Care Provided by Holly Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all-inclusive weekly fees cover a range of complementary services, including physiotherapy, chiropody, hairdressing, and massage therapy. There are no extra charges for respite care, no administration fees, no deposits, and no hidden costs. What you see is what you pay, giving you complete peace of mind.
NHS-Funded Nursing Care (FNC):
The NHS will usually contribute towards your fees if you require nursing care from a registered nurse (this only applies to permanent care, not respite). FNC is provided irrespective of whether your fees are self-funded or Local Authority funded. It is dependent upon a needs assessment and will be arranged by the home with the NHS (subject to your consent) following admission. Payment is usually backdated to the admission date or the application date as applicable.
The price(s) shown are provided by the care home. Contact Holly Lodge for full pricing details and T&Cs.
Contact Holly Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Care Ltd
- Private Owned
Person in charge
- Alarico Bustamante (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Holly Lodge Reviews (92)
Holly Lodge has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Holly Lodge has 92 reviews.
My brother was moved from a home where he was not looked after and when we visited him he seemed withdrawn and sad. Since he has been here, we've noticed the lovely change in him. Smiling, chuckling and even putting words into a clear sentence! We thank our sister-in-law for fighting for him to move to a much better and caring place!
I looked around Holly Lodge with my wife and my brother. I was so surprised at how clean the home was. The staff are so friendly. I felt the place was so professional and was at ease straight away with Holly Lodge staff taking care of my dad. Thank you for everything! The administrator is amazing, she is kind, thoughtful and very organised, what would you do without her?, she is a valuable asset to your home.
I came to view Holly Lodge for my father-in-law. I was so pleasantly surprised with the staff, the facilities and the carer ratio. Holly Lodge is like Hotel not a home. The administrator was so accommodating to me, calling and arranging my father-in-laws transfer ran smoothly. I know he will be well cared for and happy, which is all I ask for. Thanks to you all for helping to settle my father-in-law in. It made a difficult decision much easier. I would recommend Holly Lodge happily to anyone.
Always met with nice friendly staff.
As a volunteer I am always impressed with how I am welcomed with my dog Tizzy. We have been visiting for the past three years and enjoy seeing the residents. The activities lady is always professional, kind and extremely experienced. I have learnt a great deal from her and how to work with people suffering from dementia.
Best possible care and living conditions were provided for my father. All staff were caring and attentive to his needs, his room was important to him and always clean and tidy. Sadly passing away 17th October. His passing was dealt with great care and dignity by all staff and management. We could not have found a better home for dads last days. Dad never was very interested in food therefore all food offered was in line with his basic needs.
I volunteer every week with the activities team. We listen to music while knitting and chatting. The residents enjoy our sessions. Sometimes there is only 1 lady and other times there are 3 or 4. I find the activities team very caring and engage with the residents in a friendly and encouraging way.
Our experience has been a good one for my mother. She has since passed but was treated with respect and compassion. She was happy here. The home was fantastic when mum passed - helpful, could come in any time. Would have liked more fresh fruit available, it was there for those who could ask but mum couldn't.
My husband had a fall and was admitted to the local hospital and after assessment it was recommended that a nursing home with a dementia unit and end of life care was required. My son and I visited approximately seven establishments and then chose Holly Lodge. Fortuitously they had two rooms available and we were able to pick a room overlooking lawns, trees etc, with bird feeders, all things my husband would appreciate. Whenever I, a friend or family member visits we are given a cheerful welcome. The home is clean and smells fresh, all the residents are treated with kindness and compassion, hugs and cuddles are available on demand. In the circumstances we are sure we have made the right choice, not an easy one as it was the last thing we wanted but circumstances made is necessary.
I visit an elderly neighbour at Holly Lodge Nursing Home. I usually visited him when he was in his own home but he is now too ill to be on this own. He has always been very independent but he has settled well which is due to the care of the staff. I find them helpful and pleasant and are always attentive to the residents.
I have found the staff to be very friendly and accommodating to visitors and extremely caring to their patients. Entry to the home is very accessible at all times and this makes it very convenient for friends and family to visit when they can. All in all the home is very satisfactory, caring and helpful, what more could we ask for?.
Appears to be a very caring home. Staff with residents are caring and helpful towards visitors. Always someone around. Approachable and genuine.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 22 July 2026Dementia Care / Dementia Residential Care + Dementia Nursing Care
News (10) & Events (0)
- 16 Jul 2026
We are delighted to announce that Forest Care has been named one of the UK’s Top 10 Small Care Providers by online care finder Lottie in the Lottie Awards 2026....
- 13 Jul 2026
Welcome to the latest edition of Forest Care’s newsletter – a heartfelt collection of celebrations, meaningful outreach, cherished life stories, and joyful moments from across our vibrant community. Please click...
- 05 May 2026
Forest Care’s Spring 2026 newsletter highlights: A lively season of animal visits, baking, cultural celebrations, wellbeing activities and special days, alongside flight simulators, music, museum trips and community connections. We...
There are no upcoming events for Holly Lodge.
Awards / Recognitions (5)
- 03 Jan 2023Recipient: Holly Lodge
- 30 Jun 2022Recipient: Forest Care Ltd
- 03 Jan 2022Recipient: Holly Lodge
Accreditations
There are no accreditations posted yet for Holly Lodge.
Meet the Team (6)

Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.
Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.
Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.
This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge to verify any information. View our terms and conditions. Holly Lodge has an Enhanced Service -more info.