
The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


The care and attention given to my mother over the last 12-18 months has been exceptional.Peter M(Son of Resident/Service User)

All the staff are very caring and treat my mother with respect and dignitySally A(Daughter of Resident/Service User)


Holly Lodge offers tranquillity, luxury living and security for up to 60 residents living with dementia. Holly Lodge is proud to have been awarded 'Nursing Home of the Year' at the Surrey Care Awards 2022 and to have been featured in Knight Frank’s prestigious Luxury Care Home Guide for three consecutive years: 2021, 2022 and 2023. The home also received the Excellence and Innovation in Dementia Care award at the...
Care Provided by Holly Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all-inclusive weekly fees cover a range of complementary services, including physiotherapy, chiropody, hairdressing, and massage therapy. There are no extra charges for respite care, no administration fees, no deposits, and no hidden costs. What you see is what you pay, giving you complete peace of mind.
NHS-Funded Nursing Care (FNC):
The NHS will usually contribute towards your fees if you require nursing care from a registered nurse (this only applies to permanent care, not respite). FNC is provided irrespective of whether your fees are self-funded or Local Authority funded. It is dependent upon a needs assessment and will be arranged by the home with the NHS (subject to your consent) following admission. Payment is usually backdated to the admission date or the application date as applicable.
The price(s) shown are provided by the care home. Contact Holly Lodge for full pricing details and T&Cs.
Contact Holly Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Forest Care Ltd
- Private Owned
Person in charge
- Alarico Bustamante (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Holly Lodge Reviews (92)
Holly Lodge has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Holly Lodge has 92 reviews.
I can only recommend with confidence the care and consideration given to residents at Holly Lodge. The staff are most kind and sympathetic in every way. The facilities are excellent as is the care. The facilities and service are of the highest quality.
I have visited my wife every afternoon for 2 years and found her very relaxed and we are able to sit together on a very nice sofa where we can have a nice cuddle, and although she sleeps some of the time she seems very contented. She also has a very well equipped room which is superb.
My father, aged 94 and with dementia is in Holly Lodge, which has proved a good care home in every aspect and is probably one of the best in Surrey. Having assessed many other care homes prior to his moving in, my brother and I feel that it probably cannot be bettered after visiting every week for 2 years. The home is clean, tidy, well run and with regular activities for the clients, added to which the caring staff and nurses compliment the welcoming administrator and manager.
My wife is well cared for in a safe and friendly establishment.
I would recommend this care home and the only comment I would like to make to improve it would be to provide more information and assistance to relatives regarding care.
The care and empathy of the staff is absolutely first rate - they have treated my father with skill, dedication and dignity. Their communication with the family has been excellent and they have been very supportive of my mother, keeping her informed of my father's progress regularly. I cannot recommend Holly Lodge more highly!
Staff always friendly whatever time one visits and always offer refreshments to visitors. Rooms and other areas clean and tidy with pictures and items of interest for residents on display. My mother seems very happy and relaxed whenever I visit.
I can only describe the care and support provided to my mother as excellent. The care team, beginning with the home manager and through senior staff to all carers, were first class. All aspects of the home gave family members confidence, including medical care, meals and diet, all activities plus ensuring the family were informed and advised whenever an issue arose.
The homes interaction with other agencies, such as doctors surgery, local hospitals, the local council specialist teams was also first class. Even when my mother reached end of life care, palliative care, home staff were insistent that my mother came 'home' to be with friends.
The staff are excellent and continue on a day to day basis to show both a gentle and caring approach to the residents, whatever the challenges they may pose.
It continues to be my first choice as far as my mothers care needs are concerned.
Staff seem very caring and engage with both service user and family. Cleaning goes on constantly. Good atmosphere.
The home ticks all the right boxes. We looked at 14 other homes in the local area. Mum has been with you for nearly 4 years and is always clean and tidy and well-kempt. All the staff from the very bottom up to the very top are wonderful and treat everyone with respect. Thank you very much for all the love and care you give our mum.
Staff all beyond reproach in all they do!
Very welcoming and caring environment. I would, without hesitation, recommend Holly Lodge.
I would recommend this care home to family and friends. The property is maintained, example, the lounge has just had a new carpet fitted.
My father was admitted with challenging behaviour. The staff were extremely professional and helped on day one of my father's admission which had been a difficult time for the family. In the initial stages, there were some "settling in" which was challenging for the staff to get to know my father and him, them. The manager of the home at Holly Lodge took on concerns on board as did the nursing staff and kept us informed and showed sensitivity and care during the initial stages of the settling in period. Thereafter, the lessons learnt seemed to have been applied consistently and to date, my father seems content and happy at the home. The nurses and carers are respectful of my father and other residents for that matter and their care seems genuine and not just "playing to the crowd" when we visited or when other relatives of the residents are present. We hope that the good standard of genuine care and respect at the home continues for as long as my father remains in their care.
My mother receives excellent care and is well looked after. I would hope to receive similar treatment if I required it later in life. The staff to resident ratio is very good and the home is always clean and tidy.
Holly Lodge aims very high in standards of nursing, activity and pastoral care and has created a family atmosphere to include relatives and visitors if they so wish. Every member of staff contributes to the team strength and every resident is treated as a unique individual. After over 7 years of visiting, I will miss them. Funding of dementia care is a serious issue nowadays but the residential care of the quality offered by Holly Lodge should be made available for all dementia sufferers.
The staff are attentive and respectful.
We are happy with our choice and would recommend.
Holly Lodge Nursing Home provides specialist care for people living with dementia. It is a purpose built nursing home and very close to where I live. My wife has only been there for 4 months. The staff are always caring and understanding. At present, I have no complaints.
My mum has been in this lovely home for the last 6 weeks since moving from a care home in Swansea. My mum has settled in really well thanks to the excellent care she has received.
He was only in the home for a few weeks but he settled well, was always looked after and cared for and the staff treated him with full dignity at all times. My only regret is that he was admitted to hospital for 2 weeks and on my insistance was returned to the above home. His care in hospital was not up to the standard of care received in Holly Lodge.
We were kept informed at all times and my daughter and myself were able to be present at his end. He died with dignity and pain-free. I could not have asked for anything more.
As I am retired district nurse I have been into a number of nursing homes in this area and Holly Lodge comes out top.
She settled in physically quickly, though and was looked after caring and sensitively until she passed away two months later.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 22 July 2026Dementia Care / Dementia Residential Care + Dementia Nursing Care
News (10) & Events (0)
- 16 Jul 2026
We are delighted to announce that Forest Care has been named one of the UK’s Top 10 Small Care Providers by online care finder Lottie in the Lottie Awards 2026....
- 13 Jul 2026
Welcome to the latest edition of Forest Care’s newsletter – a heartfelt collection of celebrations, meaningful outreach, cherished life stories, and joyful moments from across our vibrant community. Please click...
- 05 May 2026
Forest Care’s Spring 2026 newsletter highlights: A lively season of animal visits, baking, cultural celebrations, wellbeing activities and special days, alongside flight simulators, music, museum trips and community connections. We...
There are no upcoming events for Holly Lodge.
Awards / Recognitions (5)
- 03 Jan 2023Recipient: Holly Lodge
- 30 Jun 2022Recipient: Forest Care Ltd
- 03 Jan 2022Recipient: Holly Lodge
Accreditations
There are no accreditations posted yet for Holly Lodge.
Meet the Team (6)

Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.
Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.
Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.
This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge to verify any information. View our terms and conditions. Holly Lodge has an Enhanced Service -more info.