Glenmuir House

4 Branksome Road, St Leonards-on-Sea TN38 0UA
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9.8 20 Reviews
  • Glenmuir House, St Leonards-on-Sea
Glenmuir House is well equipped to serve the more dependent residents with mobility equipment, highly trained staff and a peaceful environment.

Glenmuir prides itself on end of life care and the highly experienced team ensure clients' and families' wishes are fulfilled.

Glenmuir House is a large detached house decorated and furnished to a high standard with plenty of charm and beautiful features.

It provides spacious communal areas, comfortable living space and 18 individually styled bedrooms. Communal space at the home includes a beautiful lounge, with a light and airy conservatory leading onto the patio and front gardens. Many residents at Glenmuir prefer their own company and home comforts in their rooms, such as TV and a landline. However, staff are always available to provide company and conversation.

The garden is lovely in summer and a popular area in which to relax or enjoy some gentle gardening. All communal areas of the house and garden are accessible either via the passenger lift or gentle ramps. The bedrooms have en-suite toilet and washing facilities – there are also additional bathrooms on every floor.

The 2nd-floor rooms boast fabulous views over St Leonards and beyond to the sea and South Downs. All bedrooms have a 24-hour call bell installed for added peace of mind. Meals from the extensive menus are high quality, varied and nutritious. Hot and cold food and beverages are available throughout the day.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1304 – £1304
  • Self-Funded Residential Dementia Care: £1304 – £1304
  • RESPITE Self-Funded Residential Care: £1304 – £1304
  • RESPITE Self-Funded Residential Dementia Care: £1304 – £1304

We accept funded clients

These prices are only a guideline, please contact Glenmuir House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ali Paine (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private Referrals, NHS Referrals, Respite
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any reasonable time.

Parking

  • Glenmuir House has a small car park at the front of the building and plenty of on street parking.

Glenmuir House Reviews (20)

9.8

Glenmuir House has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years. Over all time Glenmuir House has 20 reviews.

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Review from Cat M (Daughter of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenmuir is a wonderful place. The carers are professional, kind, empathetic, knowledgeable and just amazing.
My dad was there only for 4 months, but I knew he was in safe hands. It always felt like he was part of a family, and so did I. Everyone treated him with respect, dignity, kindness, and humour.
The manager and her team are such incredible people, I really can not thank them enough for what they did. He was never alone. Their communication is excellent. Everything was always thought of and anything that needed to be done was done immediately.
Thank you to everyone who works there for taking such thoughtful care of my dad and also me.

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Review from Debbie P (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has improved so much in the short time he's been at Glenmuir House. I couldn't have asked for better for my dad. Thank you so much to the staff for making him and our family feel so welcome.

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Review from Paul N (Son-in-law of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Glenmuir House is first-class. The staff are faultless and very kind. I would recommend this care to anybody for the care and attention they receive.

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Review from Darron P (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all very happy with the home and staff. Dad likes the food. It's very clean. I can't fault the home at all.

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Review from Emily K (Granddaughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcoming and loving home.
I cannot express enough gratitude for the exceptional care provided at Glenmuir. From the moment we walked through the door, we were greeted with warmth and kindness. The staff here are not only professional but incredibly friendly, making my gran feel like part
of their family. The facilities are always clean and tidy, creating a comfortable and homely environment. It is evident that each resident receives individualised and loving care, which is truly heartwarming to witness. I can wholeheartedly recommend Glenmuir to anyone seeking a warm, welcoming and loving home for their loved ones.

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Review from Elizabeth S (Friend of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenmuir House; excellent experience for residents, relatives, friends etc. Feel the warm atmosphere on entering the home. All staff are very welcoming, nothing is too much trouble for them, residents and visitors alike. Thank you.

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Review from David M (Son-in-law of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in this care home for 20 months and has been looked after very well. All the staff have been friendly and helped in many ways.

Reply from Jenny Miles, Owner at Glenmuir House

Thank you for your review. It is a pleasure to care for your mother-in-law; so lovely to see her recent interactions with our other clients.

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Review from Kay A (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Glenmuir House since February 2022. All the staff are to be commended for their patience, support and fortitude in dealing with her. All care is given with her best interests first and with the greatest of kindness, although she didn't always see it that way! Things have changed
within her in the past couple of months and she is more happy with her lot.

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Review from K C (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received at Glenmuir House. The staff are helpful and show a caring attitude. The visitors my mother has had have all mentioned the lovely atmosphere at Glenmuir.

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Review from Suzanne B (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenmuir House is a home where my mother felt loved - she felt safe and happy - her needs were always met. Staff always kind and friendly - her room always clean - when I visited my mother I was nearly always offered a hot drink. The support and care I was shown when my mother passed away was amazing
- I would recommend Glenmuir House to anyone.

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Review from C H (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been a resident for two and a half years before his death there. He was cared for with kindness and respect, as were his family. It really was exceptional.

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Review from T B (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum took up residence at Glenmuir during the covid pandemic and has settled there extremely well. The caring staff have been wonderful during a difficult time and we have nothing but praise for them. Their professional handling of each situation has been exemplary.

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Review from J S (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been living here, I have found it to be very homely and welcoming. All the staff are very kind and helpful, and I hope to be able to stay here for as long as it takes.

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Review from Paul P (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for and under difficult pandemic, conditions have enabled to visit which has been essential for her mental well-being.

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Review from H S (Stepdaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has mostly been very happy in Glenmuir. She chose to be a resident, and she could not have made a better choice! Her one complaint is the unreliable bell system. I have found all staff to be very friendly and helpful. The manager has been exceptionally supportive and helpful. She is very
approachable and patient. My stepmother has been well cared for in Glenmuir.

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Review from Nick M (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Glenmuir for about 6 years and always spoke warmly about the staff and the care she received. Strong relationships were formed and she couldn't have been in a better place for the last few years of her life.

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Review from Pauline B (Daughter-in-law of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been extremely pleased with how well mum has settled into her new care home. Not being able to visit during the lockdown has been hard but the care and attention of the professional staff has been wonderful and a comfort to us.

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Review from Kathleen M (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are always welcome. There is always someone to answer any questions that we may have. The staff are happy and very kind so that makes us feel good. The food is so good and varied.
As soon as we arrive, we are given a cup of tea. We receive a phone call if anything happens so as a family
we are more than satisfied.

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Review from Roger H (Son of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who will be 100 this year, has been a resident of Glenmuir Care Home for the last two and a half years and I can honestly say she is very happy with her stay there.
The staff take excellent care of her and make our lives easier as well as Mums. It was a worry when we had to move her to a care
home after living in the same house for nearly 70 years but she settled in very quickly and has never wanted to live anywhere else from the day she arrived.

Reply from Jenny Miles, Owner at Glenmuir House

Thank you for your review.
We are delighted to hear how happy you all are with the service we provide.

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Review from Laura (Granddaughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Glenmuir House enough! In December 2017, my 90 year old grandad was living at home, but was unwell and admitted to hospital with pneumonia. He was discharged and put into emergency respite. Social care found a bed and he was moved, he had no idea where he was going and he
was very anxious and had lost his confidence, but the staff were amazing with him and made him feel comfortable and at home immediately. I was surprised at how settled he was within a few days.
Going home wasn’t really an option because his mobility was so bad. Grandad has been living at Glenmuir House for over a year now and is happy, content and confident. The staff have provided excellent care, especially when he has been unwell, the care is amazing, the home is clean and feels like home rather than an institution and the staff are always friendly, welcoming and helpful to family too. I’m so pleased that the emergency respite was at Glenmuir, we were very lucky!

Reply from Jenny Miles, Owner at Glenmuir House

Thank you very much for taking the time to write us a review.
We pride ourselves on creating a sense of home, with our friendly yet professional staff.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Glenmuir House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Glenmuir House is calculated as follows: ( (99 Excellents x 5) + (30 Goods x 4) ) ÷ 129 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenmuir House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Alison

Alison Paine

Job Title: Registered Manager

Joined: 2015

Ali has worked for Angel Healthcare since 2015 and brings years of experience in Care Homes, priding herself on and end of life care that she can deliver.

Nicola

Nicola Pierce

Job Title: Assistant Manager

Joined: 2004

Nicola has worked at Glenmuir House for many years. She has a close relationship with staff and residents alike and brings a wealth of experience

Jess

Jess Brown

Job Title: Deputy Manager

Joined: 2016

Jess works as an integral part of the management team at Glenmuir House.

Frequently Asked Questions about Glenmuir House

What types of Care is Glenmuir House registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Glenmuir House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Glenmuir House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glenmuir House to the centre of St Leonards-on-Sea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenmuir House to verify any information. View our terms and conditions. Glenmuir House has an Enhanced Service - more info.