Hartfield House is a residential care home located in Eastbourne providing care and support to older people, helping them to live independently.
The home provides personal care, including: assistance with meals, dressing, washing and toileting, and emotional and physical support.
Hartfield House provide care and support to those who require it and can offer respite stays, convalescent care, as well as long-term care.
Residents at the home are encouraged to...
Hartfield House is a residential care home located in Eastbourne providing care and support to older people, helping them to live independently.
The home provides personal care, including: assistance with meals, dressing, washing and toileting, and emotional and physical support.
Hartfield House provide care and support to those who require it and can offer respite stays, convalescent care, as well as long-term care.
Residents at the home are encouraged to personalise their rooms with personal items and visitors are welcome to visit at convenience times.
A dedicated team of staff strive to ensure that all residents' needs are met. Communal areas and bedrooms are finished to a high standard, while the home also has well-maintained gardens and grounds.
Contact Hartfield House to confirm what's included and get a personalised quote:
depending on care
The price(s) shown are provided by the care home. Contact Hartfield House for full pricing details and T&Cs.
Hartfield House has a Review Score of 8.6 (8.597) out of 10, based on 6 reviews in the last 2 years.
Over all time Hartfield House has 29 reviews.
Hartfield House is a wonderfully warm, welcoming and friendly home. It has the feel of a big happy family...
Hartfield House is a wonderfully warm, welcoming and friendly home. It has the feel of a big happy family house. All the staff are great and always go above and beyond to make their residents feel comfortable and at home. There is really great interaction between staff and residents and care & support for the residents is excellent and always at the right level for each individual. My Gran settled in and adjusted to her new home within a couple of days and has already made good friends. She has been engaging and interacting with other residents and is already so much brighter and happier in her demeanour. We are over the moon with how quickly she has settled and how well she is looking. This is a testament to all the staff, management and other residents in Hartfield House. A big thank you to all
Thank you so much for your wonderful review. We are delighted to hear how happy and settled your Gran is at Hartfield House and that she felt secure and comfortable so quickly.
It is especially lovely to know she has made new friends and that you have noticed such a positive change in her...
Thank you so much for your wonderful review. We are delighted to hear how happy and settled your Gran is at Hartfield House and that she felt secure and comfortable so quickly.
It is especially lovely to know she has made new friends and that you have noticed such a positive change in her happiness and wellbeing. Your kind words about our staff, the atmosphere of the home and the level of care provided mean a great deal to us. We always aim to create a warm, welcoming, family-like environment where each resident receives care tailored to their individual needs.
On behalf of the whole team, thank you for your trust and for taking the time to share your experience. It is truly our privilege to care for your Gran.
My wife and I have had a connection to Hartfield house for several years ( various family members have stayed with you for different periods of time ) We continue to feel assured all is well , and our older family members have been very well looked after One small point, the telephone connection...
My wife and I have had a connection to Hartfield house for several years ( various family members have stayed with you for different periods of time ) We continue to feel assured all is well , and our older family members have been very well looked after One small point, the telephone connection to the rear back rooms appears to have deteriorated. ( Our mother is sadly not able to use the basic mobile phone we provided to her )
Thank you for your kind review and for your continued trust in Hartfield House over the years. We are very pleased to hear that you and your family have felt reassured and that your older family members have been well cared for during their time with us. Your feedback means a great deal to our...
Thank you for your kind review and for your continued trust in Hartfield House over the years. We are very pleased to hear that you and your family have felt reassured and that your older family members have been well cared for during their time with us. Your feedback means a great deal to our team.
Thank you also for bringing the telephone connection in the rear rooms to our attention. We understand how important reliable communication is, particularly for residents who are unable to use mobile phones. We apologise for any inconvenience this may have caused and can confirm that the issue has been raised with our directors to be investigated and resolved.
We truly appreciate you taking the time to share your experience.
The overall experience of my friend staying at Hartfield House is that of patience, care and kindness; nothing is too much trouble for all the staff. When things get difficult, I feel my friend is safe in her later years with such lovely people who take care of her, and the trust they give my...
The overall experience of my friend staying at Hartfield House is that of patience, care and kindness; nothing is too much trouble for all the staff. When things get difficult, I feel my friend is safe in her later years with such lovely people who take care of her, and the trust they give my friend and me is wonderful. I cannot thank them enough.
Thank you so much for your kind words. We are delighted to hear that your friend feels safe, cared for, and supported at Hartfield House. Our team takes great pride in providing patience, kindness, and reassurance to all our residents and their families, and its wonderful to know that our efforts are appreciated. Were grateful for your trust and will continue to do our very best.
During the last four months, my brother has been residing at Hartfield House Care Home. My brother is very comfortable and happy in his new home. The staff are very kind, helpful and always ready to help. He is happy with his large bedroom, overlooking the pretty garden, which we can enjoy during...
My brother has become part of the family, and everyone is friendly and encouraging of joining games and exercising. The home has two cooks, and the food is very good, with a lovely birthday cake for all the residents. I visit my brother every afternoon, joining everyone for a cup of tea and a slice of cake at 3 pm.
Our team always strives to create a true home-from-home where residents feel valued, supported, and part of...
Thank you so much for your wonderful review. We're delighted to hear that your brother is happy and comfortable at Hartfield House, and that you both enjoy the warm, friendly atmosphere.Your kind words mean a great deal to all of us here at Hartfield House.
After 1st year, I when visiting would wash mum and take washing home as the home would...
Invoicing from home has always had to be corrected.
Dear Lynda,
We are very sorry to read your comments and to hear that you've been unhappy with aspects of your mother's care. It was such a shame to see you felt that things had changed so much since the last review you provided in January 2025, which was so positive. We fully understand how...
Dear Lynda,
We are very sorry to read your comments and to hear that you've been unhappy with aspects of your mother's care. It was such a shame to see you felt that things had changed so much since the last review you provided in January 2025, which was so positive. We fully understand how upsetting this situation must be for you and your family.
Please be assured that the wellbeing and dignity of all our residents are always our top priorities. Our team follows detailed, person-centred care plans that are regularly reviewed to ensure that each resident's changing needs are appropriately met.
While we cannot discuss individual details publicly, we can confirm that all care decisions - including those relating to your mother's needs and safety - were made carefully, in line with professional guidance and with her best interests at heart. We also ensured that you were kept informed of any changes and updates regarding your Mother's changes of care needs.
We must have visited every care home in Eastbourne to choose one for our mum. Of the homes within her price bracket Hartfield really stood out. It is a beautiful home immaculately cared for and the staff are lovely. Residents all seem happy and Mum loves it there. She has been a resident since May....
We must have visited every care home in Eastbourne to choose one for our mum. Of the homes within her price bracket Hartfield really stood out. It is a beautiful home immaculately cared for and the staff are lovely. Residents all seem happy and Mum loves it there. She has been a resident since May. A few glitches of course that will always happen but the management and staff are open to feedback and suggestions and that gives me confidence going forward. Thanks to all at Hartfield House who care for our Mum.
We really appreciate your kind words about our staff...
Thank you so much for your lovely review. Were so pleased to hear that your mum is happy and settled here at Hartfield House. Its always wonderful to know that our home and team have made a positive difference for residents and their families.Thank you again for taking the time to share your experience and for trusting us with your mums care.
I would highly recommend Hartfield House. When I visit my friend here, I always feel welcomed by the staff who are very friendly and approachable. Nothing is too much trouble. Many times on my visits I have observed the Care Home Manager, taking time to chat and have fun with the residents. This...
I would highly recommend Hartfield House. When I visit my friend here, I always feel welcomed by the staff who are very friendly and approachable. Nothing is too much trouble. Many times on my visits I have observed the Care Home Manager, taking time to chat and have fun with the residents. This seems to be a very organised and well-run home with a highly motivated team.
Really enjoy coming here and they make yummy...
Great Care Home!
The residents are well looked after. The staff are caring, the rooms are clean, nice with their own facilities. They also have activities for them during the week and a nice garden that they can use.
The residents are well looked after. The staff are caring, the rooms are clean, nice with their own facilities. They also have activities for them during the week and a nice garden that they can use.
I have to say that Hartfield House is such a lovely home, the staff are really helpful and friendly, they even offer tea and coffee when we arrive, the manager had always gone the extra mile to assist me with any question I may have had, we always felt that nothing was a bother and she always had...
Thank you to the manager and the team for your compassion and kindness.
Thank you for giving Hartfield House a great review. We appreciate you taking the time to provide the review as it means a lot to everyone involved with running the home. We are glad to hear that you are happy with the service provided at Hartfield House. Kind Regards, Ketan
It felt very...
The room she was in was large and light and felt very homely. When it came to her leaving, the manager even recommended, as it turned out, a very good new home for my mum to go to.
Good overall standard of care and food. The staff are generally very helpful, particularly senior members, when I contact the home but I do have a slight concern that the level of staffing may sometimes lead to issues of rushing or overlooking things. Now that Covid restrictions have been lifted I...
Good overall standard of care and food. The staff are generally very helpful, particularly senior members, when I contact the home but I do have a slight concern that the level of staffing may sometimes lead to issues of rushing or overlooking things. Now that Covid restrictions have been lifted I hope there will be opportunity to get some residents into the garden, or away from the home for short periods to see the world beyond usual four walls other than when relatives arrive to take them out.
Hartfield house have looked after my mum brilliantly for the past few years, she had some ups and downs but the staff and management have been there for her every step of the way, although she misses her old home she now feels that Hartfield House is her new home. Thank you.
Hartfield house have looked after my mum brilliantly for the past few years, she had some ups and downs but the staff and management have been there for her every step of the way, although she misses her old home she now feels that Hartfield House is her new home. Thank you.
Kind Regards.
My mum is well into her 90s and I feel will see a 100 in with no problem due to the attention, care and home from home environment...
Thank you
Kind Regards.
The best review I can give of Hartfield House is my father consistently saying to me how happy he is living there. The staff are caring, attentive, and on top of things. I am always warmly welcomed when I visit, and I can see staff know residents well and treat each one according to their needs and...
The best review I can give of Hartfield House is my father consistently saying to me how happy he is living there. The staff are caring, attentive, and on top of things. I am always warmly welcomed when I visit, and I can see staff know residents well and treat each one according to their needs and preferences. The house is always clean and they offer a good choice of food and drinks. There are also regular activities as well as other more seasonal ones. As daughter of a resident, I am very pleased with the communication with both staff and management, and I feel reassured that I will be kept up to date with anything that may arise. I would like to especially commend all the staff for their excellent work during the Covid pandemic, keeping residents not only well and safe but also, at least my father, in good spirits through a challenging time. I would definitely recommend Hartfield House to anyone with similar needs.
Thank you for submitting the review on carehome.co.uk we value your feedback very much.
It is great to be told that we are doing so well.
It is a great help to us and all staff members. We will also pass this to our staff members, as they have...
I hope you and your family are doing well.Thank you for submitting the review on carehome.co.uk we value your feedback very much.
It is great to be told that we are doing so well.
It is a great help to us and all staff members. We will also pass this to our staff members, as they have been working hard to keep all the residents of Hartfield House safe and well through the Covid crisis.
Kind Regards.
Just to say a huge thank you to the wonderful staff for the lovely tea party we had with Mum on Christmas Eve. The food was lovely and plentiful, and we had a wonderful and enjoyable afternoon with Mum. The staff are exceptional and take great care of my mum, for which, I am truly grateful.
Just to say a huge thank you to the wonderful staff for the lovely tea party we had with Mum on Christmas Eve. The food was lovely and plentiful, and we had a wonderful and enjoyable afternoon with Mum. The staff are exceptional and take great care of my mum, for which, I am truly grateful.
Kind Regards.
This Christmas Eve was her 105th birthday and I cannot say thank you enough for the wonderful day that was arranged for her. The entertainment, arrival of the mayor and buffet were...
I could not recommend this home highly enough
Thanks Pamela. We are really appreciated your feedback
If I...
If I have cause to telephone, the staff are always helpful and try to be obliging. Overall I have found this to be a welcome and comfortable home for my relatives.
Kind Regards.
Very homely and extremely clean care home. Welcoming and vigilant. Staff are more than considerate and caring to residents. Being just visitor will tick the options honestly that I can. Have visited friends in several care homes and Hartfield is definitely one of the best. I'm sure their good name...
Very homely and extremely clean care home. Welcoming and vigilant. Staff are more than considerate and caring to residents. Being just visitor will tick the options honestly that I can. Have visited friends in several care homes and Hartfield is definitely one of the best. I'm sure their good name will continue. Excellent.
Thanks for your positive feedback. Really appreciated
My mother very much enjoyed living in the Hartfield House community for six months. She particularly liked the comfortable bed and choice of food. The staff were very thoughtful and attentive in relation to her personal needs. Communications between myself and the Home were very good throughout...
My mother very much enjoyed living in the Hartfield House community for six months. She particularly liked the comfortable bed and choice of food. The staff were very thoughtful and attentive in relation to her personal needs. Communications between myself and the Home were very good throughout her stay, which included the Covid lock-down period. I would definitely recommend this Home for people with similar needs.
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The care home lists weekly fees per person from £950 for residential care (respite from £950). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 18 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartfield House to verify any information. View our terms and conditions. Hartfield House has an Enhanced Service -what an Enhanced Service includes.