






Quinnell House is an independent family run home that has family values and person-centred care at its core. The team take an holistic approach to delivering care and incorporate this into their ethos of care. Staff are dedicated members of the Quinnell family. They look after each reach resident with dignity, respect, care and compassion.
At Quinnel House, they understand it can be a difficult decision to take the first step...
Care Provided by Quinnell House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are subject to assessment, client dependency and need.
The price(s) shown are provided by the care home. Contact Quinnell House for full pricing details and T&Cs.
Contact Quinnell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Bamford Care Homes Ltd
- Private Owned
Person in charge
- Gloria Valencia-Ruiz(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (56)
- Single Rooms with ensuite Wet Room (50)
Quinnell House Reviews (66)
Quinnell House has a Review Score of 8.1 (8.089) out of 10, based on 1 reviews in the last 2 years.
Over all time Quinnell House has 66 reviews.
My father received excellent care from the 2.5 years he lived in Quinnell House up to the end of life care. The staff were all very friendly and helpful and you could tell they really cared about the residents. His room was always very clean and tidy and he enjoyed being included in the many activities provided. Would highly recommend Quinnell House.
Having cared for my wife for 6 years, she entered Quinell last December. It was difficult but Quinnell is a true care home and their professionalism and understanding helped my wife to settle. She is now a calm and accepted member of the community, she is known by name by all the staff who also are well aware of her personal likes and dislikes and are able to guide her through ups and downs. She is peaceful and happier than in many months.
I am able to visit when I want and receive regular reports on her condition, well-being and changes in medication. Doctors, Hairdressers and Podiatrists visit regularly so her needs are catered for.
Alzheimer's is a cruel condition but Quinell's knowledge of dementia, the quality of care and the way they allow residents to still be individuals makes the situation more bearable. I miss my wife every minute of the day but now she smiles at me, thank you Quinell.
Thank you for this lovely review! This means so much to us that our hard work, love and care are appreciated.
Our relative returned to Quinnell House after a 6-hour visit to A&E after 10pm. They were welcomed back by the Night Staff, assisted out of my car into a wheelchair and into the care home. I advised the Night Senior about all the tests and scans they had undergone whilst in A&E. All this time another member of staff was talking to our relative and making sure they were alright. Our relative was treated with kindness, compassion and respect. They promised to make sure they were fed and given something to drink and settled for the night. I had not met any of the Night staff before and was pleased to see that they are just as caring and welcoming as the staff we see during the day when visiting our relative, which gives us peace of mind, that they are being well looked after.
Thank you so much for this lovely review! We have such a fantastic team on at night and so glad they got the recognition they deserve!
I’m so glad that we found Quinnell! Dad is so happy here. They try and make everything special. Activities are offered, support is offered to both us and Dad. He can go where he wants in the home and the gardens. The senior staff are lovely and the manager is approachable and friendly. The whole staff team is part of the home and that says something! Home is clean, food is ample with choice. Dad always looks well put together and is offered options so it’s always his choice. Fantastic!
I always found my uncle to be pretty happy and settled in the home. He looked tidy and well presented - although sometimes he was unshaven but he might not have wanted to bother with this! There was always staff available for any queries or help. The home was nice and clean and didn't smell. He enjoyed his food there.
The home is very well run, clean and the staff are approachable and obviously care for the residents. My mum has been so much happier since coming into the home. The facilities are fantastic and the staff do many activities with the residents. All in all a perfect home.
Regular activities for the residents include summer BBQs in a sunny garden, one of which I have attended with my mother. There are various other activities which the residents enjoy.
The rooms are spacious and clean, the laundry service is efficient and the food is prepared in-house with a changing menu which the residents can enjoy in the dining room.
The staff answer my questions about my mother's welfare in an understanding and helpful manner.
The management of Quinnell House strives for very high standards which, in my opinion, they achieve.
All in all a very well-run care home.
My auntie took a few weeks to settle as lived with me for 28 years. Now she is well-settled, happy! The staff are so caring and kind. They look after my auntie very well. She has her own bright room and ensuite, she was a very reclusive person but now joins in with activity and other residents for occasions. But they also understand if she wants to be alone!
I can’t thank the staff enough. We have had a tricky ride with dementia and they have helped us navigate the changing needs and explained what we can expect and supported us through it! Communication is key and there is always someone to ask for support! We are very happy!
Since Mum arrived at Quinnell House she has been treated with the best care we could have hoped for. It is a hard decision to place a relative in care and all at Quinnell are helping to make this journey easier for Mum. Thank you doesn't seem adequate. The staff are amazing.
Thank you for your lovely review! We always aim to make this transition as smooth as possible.
For understanding dementia and letting your residents have a quality of life.
My father was in a home that was in 'units.'
This meant he was restricted. I didn't want this for my mother, so finding Quinnell is a godsend.
We could not ask for better.
The first home my husband went to couldn't cope after 2 days and he went to Quinnell House. The staff coped wonderfully with him and he has settled well. They have started a dementia group for people like me which has been a tremendous help. The meals in the home are well-presented and nutritious. Whenever I visit a staff member lets me in and knows exactly where he is. My husband is treated with respect and having him there gives me great peace of mind, all this through a competent and very caring staff.
No need for anything more in-depth.
Within my career I have visited many care homes and Quinnell is one of the best I have seen, looking after all the resident's individual needs.
The entertainment is brilliant with celebrations of all key dates and the food always looks lovely and scrumptious and what has impressed me the most is the little touches, a separate lounge where the residents can entertain friends with tea and cake, a hairdressing salon, and outside areas to sit in.
Mum's room is bright, airy, with well-thought decorations, and always spotlessly clean.
The staff are truly wonderful and nothing is too much trouble.
A particular member of staff runs the family review every quarter and also the monthly support group which is another good way of keeping connected, but all the staff are approachable and willing to offer advice or information. The residence is managed extremely well.
Thank you for this lovely review! We are so glad that you are happy with the care we provide and see the hard work that goes into our home!
My grandma come in for respite in May while my grandfather had a short stay in the hospital. I was concerned as my grandparents hadn’t been apart for many years and shared my concerns with the manager and deputy manager. They both put my mind at rest and helped me through the process of my grandma's stay. Whenever I visited, my grandma would be involved in some kind of activity be it knitting or playing some instruments with the other ladies in the lounge. My grandma seemed to enjoy her stay at Quinnell House and I believe she looked at it more as a vacation. We will definitely keep Quinnell House in our thoughts in case either of them needs additional care or respite again.
Thank you for your lovely review. We loved having her stay! We look forward to seeing you again.
It is well run with responses to queries answered in a timely manner and to the fullest.
The home is clean, and the food is always good.
I particularly like that they run a Dementia Support Group once a month to help family members understand dementia.
Thank you for your review. We find our dementia support group to be very beneficial. We do go the extra mile to keep all our residents happy!
We had to find a place for my sister who has early onset dementia. What a lovely home. She was so comfortable and could walk around and go in the garden. It didn’t feel like a hotel but it was as if she was at home. There was always staff that could help and they are so lovely and helpful. She had a spacious room and we felt welcome to visit! I could not recommend this home enough. Thank you Quinnell House.
Our experience of Quinnell House was very poor. My Grandmother arrived for an emergency respite stay and from day one we weren’t happy. She was left sitting for long periods of the day without much interaction or encouragement to eat or drink. As someone who has a very small appetite, she requires prompting to eat regularly. We as a family witnessed staff members sat on their mobile phones in the resident lounge, barely acknowledging their patients. On day 6 we arrived at 1.40pm to find her still in bed in her nightclothes. No one had been in to her since the previous evening, so she had not eaten or drunk anything and hadn’t been taken to the toilet. Management’s apology was that she was missed off the mornings allocation and they were very sorry. This is highly concerning and quite frankly, unforgivable. We have now moved my Grandmother to an alternative care home which so far we have been very impressed with. If you are considering Quinnell House for your relative, don’t!
Some apprehension of placing my dad in a home. We looked at many homes and this one was just different. Dad settled quickly staff was friendly and welcoming. We had a few teething issues but management was approachable and helped sort things out. Dad gets to walk around freely he seems happy and has made friends.
Thank you for your review! We are glad you are happy with the home. We always aim to offer support and help where it is needed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Quinnell House.
There are no upcoming events for Quinnell House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Quinnell House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Quinnell House
What types of Care is Quinnell House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Quinnell House have?
There are 56 Single Rooms.
What are the Facilities & Services at Quinnell House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Quinnell House to the centre of Hailsham?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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