Quinnell House

77 Quinnell Drive, Hailsham BN27 1QN
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9.3 66 Reviews
  • Quinnell House, Hailsham
Quinnell House is an independent family run home that has family values and person-centred care at its core. The team take an holistic approach to delivering care and incorporate this into their ethos of care. Staff are dedicated members of the Quinnell family. They look after each reach resident with dignity, respect, care and compassion.

At Quinnel House, they understand it can be a difficult decision to take the first step to move into a care home. They will offer you support and information to help you make an informed decision.

They can tailor-make your stay for long term care, respite or day visits.

All bedrooms are en suite. Each room is fully furnished and fitted with a TV point. An emergency call system is installed in every room for residents to alert staff if required at any time of the day or night.

Onsite facilities include: Hair Salon & Nail Bar, Communal Lounge & Dining Room, small cosy Lounges for one to one chats and a homely Visiting Hub when family & friends come to call. Along with a dedicated Sensory Room.

The dedicated staff deliver activities suited to each individual's needs. They believe in active and stimulating activities that allow both the mind and body to remain active.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 56 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1280 – £1350
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Our fees are subject to assessment and client dependency and need

These prices are only a guideline, please contact Quinnell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Bamford Care Homes Ltd

Person in charge

  • Gloria Valencia-Ruiz (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (50)

Quinnell House Reviews (66)

9.3

Quinnell House has a Review Score of 9.3 (9.337) out of 10, based on 8 reviews in the last 2 years.
Over all time Quinnell House has 66 reviews.

Overall Experience
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Date Published
  • 66
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  • 8
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Reviewer Connection to Quinnell House
  • 21
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  • 5
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Total of 66, showing 41-60
Review from R M (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we come to visit our mother, she always seems very settled and as happy as is possible, considering her mental health. The staff are all very friendly and willing to help. Her bedroom is always clean and tidy and she is very well fed.
Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for your lovely review! We love looking after Mum and so glad you enjoy your visits.

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Review from Derek A (Son of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was more than just a place of residence, it provided a genuine caring service to not only my mother but all residents as we were frequently in the home.
This caring, concerned, helpful, attentive and dedicated attitude by all staff was reflected by my mother who was also happy, relaxed,
interactive, slept and ate well. I could not rate the whole home more highly and given the difficult situations that sometimes occurred were always professional.
Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for you kind words! We miss you all very much. I will pass on the kind words to the staff!

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Review from Mary R (Daughter-in-law of Resident) published on 16 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy to review Quinnell House Care Home. I have visited my Mum - in -Law on a regular basis over the last year while she was a resident there. Sadly she had advanced Alzheimers and passed away on the 17th December 2018 at the grand age of 97. My visits were always pleasurable and on different
days and times so I quickly built up a picture of how well all the residents were treated, always happy and the staff genuinely cared. The meals looked appetising and anyone struggling to eat was fed. The family were always informed if Mum was unwell or needed anything. The room was spotless as was the en-suite bathroom. We would be offered a cup of tea and often cake. It felt as near to home as it could be. On Mums last day with us, we were treated with kindness and Mum was made comfortable and passed away with dignity. I would recommend this Home. Thank you to all the staff that looked after our Mum.
Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for the kind words! It was a huge pleasure to look after her.

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Review from Sam C (Nephew of Resident) published on 6 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely home! I was so surprised at how homey it is and how lovely the staff are. A brilliant manager that goes out of her way to accommodate. Staff help the resident settle in well and always ask what more they can do! A breath of fresh air.
Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for the lovely review! We all work so hard to make this a lovely place to live.

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Review from Christine R (Niece of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff caring, patient, encouraging. Home smells clean. Good sized rooms. Always report if anything happens e.g. A fall. Very considerate and supportive if we phone staff.
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Review from Joanna P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with all the care provided to my mum.
She seems happy and content with her surroundings.
Have no problems at all.
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Review from David A (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Quinnell House for 18 months now. In the early days, her behaviour was challenging in the extreme.
Now she is happy and well looked after.
Quinnell House has done a great job and you should be proud of yourselves.
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Review from C G (Relative of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very impressed with the wonderful attitude and care that all the staff give to the residents and relatives. This home is a wonderful example of what care is all about. A lot of homes could well do to follow your excellent example. Well done and thank you.
Reply from Ryan Harris, Registered Manager at Quinnell House

I would like to thank you for your kind review.

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Review from M A (Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been ill, very good. The staff that looked after me couldn't have done better.
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Review from Christine L (Daughter of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
When my very elderly parents could no longer live safely independently, we were fortunate to find Quinnell House who were able to accommodate both of them. Their different needs were met (mum has vascular dementia) and both of them settled in well. The family are welcomed to visit at any time and are
always pleased to find our parents content and well cared for. A comprehensive review system has been introduced to allow for the opportunity to discuss any issues with their key worker, this is very welcome and reassuring. Meals are prepared on site and the current cook works hard to provide nutritious and appetising food. Rooms are cleaned and serviced regularly and thoroughly and laundry is done daily by a core team of regular staff who have all contributed to the welfare and comfort of our parents.
There is a good core team of regular carers and when agency staff are used, we are satisfied with the standard and continuity of care.
Reply from Ryan Harris, Home Manager at Quinnell House

This review is being read with a smile, we do our very best here at Quinnell House and it is lovely to be recognised for the good work my team put in to give ALL our residents the best possible care and service. I'm glad you are happy with the service we offer here at Quinnell House.

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Review from Helen F (Friend of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise the staff enough attention to residents and visitors is always excellent. The manager is always available to talk to and he has created a very good atmosphere at Quinnell House.
Reply from Ryan Harris, Home Manager at Quinnell House

Many thanks for your lovely words Helen, I'm so glad we made an impression.

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Review from Kim B (Friend of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit a friend, very well cared for, all staff very happy, good atmosphere and very welcoming. I was very impressed, seems since the change of management the home has completely changed for the better. Keep up the good work to all the staff at Quinnell House
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Review from N A (Daughter-in-law of Resident) published on 7 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has been a resident of Quinnel House for over a year. Although there have been a few changes in management the care she has received has been consistently good. I cannot praise the carers enough. They have the most challenging job but always make time for all the residents. They treat
them with such kindness, patience and with such dignity. We have always found the staff to be very approachable and even when they are over stretched they will take time to talk over any concerns the family have.
Reply from Ryan Harris, Interim Manager at Quinnell House

Hello,
I would like to thank you for your kind review, and I will pass your kind words on to the team.

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Review from M S (Resident) assisted by family/friend published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely atmosphere, very kind and helpful staff spacious private en-suite room.
Food varied, tasty and home cooked.
I feel safe, secure and very well looked after.
Reply from Sharne Duck, Manager at Quinnell House

Thank you for your lovely review, we are so glad you enjoy living with us as much as we love having you.

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Review from B J (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff - very helpful.
Public areas are cleverly designed for residents - private rooms are spacious, bright and airy.
Always a warm welcome - free to come and go, no stipulated visiting times.
Reply from Sharne Duck, Manager at Quinnell House

Thank you for your lovely review. We certainly try our best.

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Review from Julie C (Daughter of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Settled in well, found mum not up in the mornings, had no breakfast, dinner lukewarm and just left. Spoke to the manager and the situation was resolved immediately. No problems since, mum always up, dressed and washed. Going down for breakfast etc.
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Review from Roy J (Friend of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home now appears to be excellent. Staff are caring and helpful.
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Review from Sue H (Daughter of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here treat everyone with utmost respect and genuine love like they were looking after one of their own. My dad is so loved and cared for, it makes the illness so much easier to bear. The home is spotless, well equipped and well run but the love and caring inside the home is second to none.
We were so fortunate to find this place.
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Review from Geraldine D (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent caring home. Clean and bright and the staff treat each resident with dignity. Lots of cuddles if upset, lots of patients in sometimes difficult situations. I have peace of mind that I know my Mum is being well cared for. If I ever have a problem, they sort it straight away and the biggest
bonus for me is they ask how I am when feeling low.
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Review from James C (Friend of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was spotless and the staff were so friendly. The first thing on entering I was asked would I like a cup of tea or coffee. The patience of the nurses was unbelievable, while we were walking around (and that was for an hour) we met many of the staff and everyone made a fuss of my friend and showed
me his room and the garden. Nothing seemed to be too much trouble for them. There are no words to express what a wonderful place it is.
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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Quinnell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Quinnell House is calculated as follows: ( (81 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.514 Points relating to the number of positive Reviews for Quinnell House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 8 Positive Reviews ÷ 11.2 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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