Holy Cross Care Home

Came in for respite care- 3 weeks wonderfully looked after- staff couldn't do enough for me. Bathroom, bedroom and communal areas- excellent. Lovely aspect and surroundings. Would not hesitate to come again. Don't feel that I am ready to come to care home permanently, as yet.

Thank you HC to all the staff and sisters x

Holy Cross is an excellent service - kind, responsive, led by skilled people.

It was a painful moment when my mother understood that after a month in NHS care, she was not going home. That she would stay in Holy Cross and end her life there. In unfamiliar surroundings, with strangers, doing personal things for her.

I have worked in health care system, so not unfamiliar with what can go wrong; with what can disappoint. In Holy Cross all I saw and heard was kindness. Kindness coupled to a consistently high level of clinical and conversational skills. As a result, my mother felt heard; even when she said 'no'. I also felt heard and engaged in open and honest conversations about my mother's care. Helping to make this really difficult moment, bearable. No energy was wasted on arguing for something better; freeing my family to just be together.

I also valued the role of the Home's visiting GP and the way her expertise was integrated into the wider care team. Not always easy.

I never expected that my independent Mum would live in a care home . As a child she was educated by nuns in the local Catholic school and said if she had to go into a care home she would prefer to be where the nuns are . On research that was Holy Cross at Heathfield. When things got too hard to manage alone this year we found respite at Holy Cross ,and she stayed . The relief on her face when she sat in her room was so obvious . At 92 she didn't have to think anymore . The staff have been so welcoming and Mum settled in really quickly into being looked after . The team are approachable and caring . There are lovely areas for mum to sit and relax and the team arrange many activities to join in on . Mum had stopped knitting , but the home recognised she had a talent and encouraged her to knit again , great for her wellbeing. Any concerns on mums welfare are addressed and solutions fed back . It's been the best move for us all to know she looked after esp as we live some distance away

The catering offers delicious, varied food. I cannot recommend Holy Cross highly enough.

My father has been at Holy Cross Nursing Home since April 2025 during this time his care has been exemplary. The nursing staff, carers, sisters and all other staff he comes into contact with are compassionate and treat him with dignity and respect. The communication from the home has been good. They call me if there is anything I need to know about my father's condition or if he is ill. One very important thing to my father, and always has been, is good quality food. The catering at Holy Cross is excellent and they adapt what is available for each resident. My father's partner joins him for lunch during the week when she can and this enables them to carry on their relationship which dramatically changed a year ago. The Sisters deserve a mention as they are so caring and arrange all sorts of activities and outings for the residents. I have no worries about the care my father is receiving at Holy Cross.

My mother is now 98 and the care home has adapted to her changing needs. She feels secure in her surroundings. I shall always be very grateful that she has been kept safe and well looked after through her advancing years.

The home has looked after my mother for around 10 years until her recent passing. She has been provided with excellent care and compassion. We could not have wished for more loving care. A truly exceptional home with exceptional staff.

I was recommended this excellent care home in a care village by a nursing friend who lives nearby and I am so pleased that she recommended me to come here for 2 weeks after a 'blip' in my health. It is quite the best I have ever stayed in the area. The staff are so caring and friendly - I feel handpicked from UK and all over the world. The rooms are spacious and everything is so clean and well looked after. My mother was in care for 8 years and in those days many were not up to standard. Activities are out of this world!

The home has looked after my mother for around 3 years. She has been provided with excellent care and compassion. We could not have wished for more loving care.

Each time I visit my great grandmother she tells us week in week out how the service is brilliant and Holy Cross is paradise. And that she can't fault it. She is always happy and celebrated her 100th - 103rd Birthdays here with fun and laughter.

The nursing staff were also exceptional. I never ceased being impressed by how attentive and professional they were.

There is a real sense of community. The food is excellent and the staff offer a wide range of activities as well as organising suitable trips and excursions.

My Mum recently stayed at Holy Cross whilst she recuperated from an illness. The staff were all brilliant, made her feel really welcome and helped her settle in. The regular activities also helped her meet other residents. It was such a relief to feel that she was in such good hands.

I thank everyone from reception to cleaners, care staff to caterers, nurses to management, and of course the lovely Sisters who lead by dedicated loving and cheerful example.

A very close of mine has been at Holy Cross since 2019. He moved into the residential part of the home and was made very welcome from day one.

During his time here he has always been cared for to the highest standard by friendly experienced staff. A testament to the home is that many of the staff have worked at Holy Cross for years, they are incredibly supportive and helpful. My friend struggles with communication following a stroke and the patience and understanding of those around him has been superb.

The home arranges fantastic events for the residents and their family's both on site and as external trips. This allows the residents to experience days out and mix with their family and friends. A quick note to say the quality and variety of food menu is excellent! (Very important!)

The level of care from medical to personal on a daily basis cannot be faulted. I would recommend anyone wishing to visit to see it first hand and experience the warmth and high level of professionalism.

Our family friend has lived at Holy Cross Care Home for the last six years.

He is exceptionally well cared for by the lovely staff who ensure he is able to enjoy activities and events on and off site.

We love visiting him and frequently enjoy meals with him onsite.

Thank you very much for all your care of my dad.

Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her.

I'm afraid it has shown up the inadequacies of Holy Cross.