Holy Cross Care Home

Lewes Road, Cross-in-Hand, Heathfield TN21 0DZ
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9.8 23 Reviews
  • Holy Cross Care Home, Heathfield
Holy Cross Care Home pride themselves on delivering outstanding nursing and residential care, prioritising the enrichment of each of the resident’s daily lives. The purpose-built, 60-bed home sits within the tranquil landscaped grounds of the retirement village.

Holy Cross offers compassionate care in a beautiful and peaceful environment. Built in 2012, the care home is run by the Grace and Compassion Benedictines, a religious community established in 1959. Many of the Sisters are actively involved in the care of the residents, having devoted their lives to helping others. Whether you're looking for short-term, long-term, or respite care, the dedicated team is there to provide exceptional support for you or your loved one.

This home boasts one of the largest selections of residential facilities in the UK, which include:

Extensive gardens & communal areas
Multiple lounges & dining rooms
Bar
Relaxation room
Shop
Hair salon
Indoor bowls
Full size snooker table & piano
Two Chapels
Stonehill Restaurant
Activities room
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Care Provided by Holy Cross Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1568 – £2016
  • Self-Funded Nursing Care: £2016 – £2016
  • RESPITE Self-Funded Residential Care: £1568 – £2016
  • RESPITE Self-Funded Nursing Care: £2016 – £2016

These prices are only a guideline, please contact Holy Cross Care Home to find out the exact price for your requirements.

Contact Holy Cross Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Holy Cross Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Law (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open

Parking

  • Car Park

Holy Cross Care Home Reviews (23)

9.8

Holy Cross Care Home has a Review Score of 9.8 (9.779) out of 10, based on 14 reviews in the last 2 years.
Over all time Holy Cross Care Home has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holy Cross Care Home
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Total of 23, showing 1-20
Review from Caroline B (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Holy Cross Care Home is outstanding. The calm, caring atmosphere is truly special. The staff are always smiling and very kind. The residents are treated with respect and dignity and are kept occupied with a wonderful range of activities if they wish to take part in them.
The catering offers delicious,
varied food. I cannot recommend Holy Cross highly enough.
Reply from Jacqueline Law, Home Manager (Holy Cross Care Home) at Holy Cross Care HomeCaroline, Thank you for your kind words and fantastic feedback for the care & support we provide at Holy Cross. It means so much to the whole team. We are so pleased that you are happy with everything we offer and thank you for trusting us to continue to suppport your loved one.
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Review from Julie P (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Holy Cross Nursing Home since April 2025 during this time his care has been exemplary. The nursing staff, carers, sisters and all other staff he comes into contact with are compassionate and treat him with dignity and respect. The communication from the home has been good. They
call me if there is anything I need to know about my father's condition or if he is ill. One very important thing to my father, and always has been, is good quality food. The catering at Holy Cross is excellent and they adapt what is available for each resident. My father's partner joins him for lunch during the week when she can and this enables them to carry on their relationship which dramatically changed a year ago. The Sisters deserve a mention as they are so caring and arrange all sorts of activities and outings for the residents. I have no worries about the care my father is receiving at Holy Cross.
Reply from Jacqueline Law, Home Manager (Holy Cross Care Home) at Holy Cross Care HomeJulie, Thank you so much for your amazing review. Firstly, thank you for continuing to trust us to provide care and support for your father.
We at Holy Cross strive to provide the best care and we are happy to hear that you feel this is what we provide for your father and the wider family. Your feedback will be appreciated by everyone who works in the care home. We are proud of the whole team as they show their dedication every day.
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Review from Tina D (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Holy Cross Care Home for over 8 years. I have found the staff to be helpful and sympathetic in all matters. It is a delightful environment both inside and out. It is always a pleasure to visit; staff and residents are relaxed and cheerful.
My mother is now 98 and the care home
has adapted to her changing needs. She feels secure in her surroundings. I shall always be very grateful that she has been kept safe and well looked after through her advancing years.
Reply from Jacqueline Law, Home Manager (Holy Cross Care Home) at Holy Cross Care HomeTina, thank you for your kind words. We are very pleased that you are happy with the care and support we provide for your mother. Your positive feedback is appreciated and we are proud of our team who make a difference for our residents every day.
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Review from Noel B (Son of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has looked after my mother for around 10 years until her recent passing. She has been provided with excellent care and compassion. We could not have wished for more loving care. A truly exceptional home with exceptional staff.
Reply from Jacqueline Law, Home Manager (Holy Cross Care Home) at Holy Cross Care HomeDear Noel, we would like to start by offering our deepest condolences for the loss of your mother. We are so proud that we had the privilege of supporting her for the last decade of her life. Thank you for your kind words and for taking the time to share your appreciation of the team's hard work and standards of care. Your words mean so much to us all. Thank You.
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Review from Margaret E (Respite Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended this excellent care home in a care village by a nursing friend who lives nearby and I am so pleased that she recommended me to come here for 2 weeks after a 'blip' in my health. It is quite the best I have ever stayed in the area. The staff are so caring and friendly - I feel handpicked
from UK and all over the world. The rooms are spacious and everything is so clean and well looked after. My mother was in care for 8 years and in those days many were not up to standard. Activities are out of this world!
Reply from Jackie Law, Home Manager (Holy Cross Care Home) at Holy Cross Care HomeMargaret, thank you so much for your wonderful words about our home. It means the world to us to receive such fabulous feedback and know you are having such a positive experience. I am so proud of the team, they are all so dedicated to what they do. We love having you as part of our Holy Cross family and hope you continue to enjoy the home and activities we provide.
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Review from Martin E (Son of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has looked after my mother for around 3 years. She has been provided with excellent care and compassion. We could not have wished for more loving care.
Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeThank you for your kind review. We are honored to have cared for your mother with compassion over the past three years and are so glad we could meet your family's needs.
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Review from Rory H (Great-grandson of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit my great grandmother she tells us week in week out how the service is brilliant and Holy Cross is paradise. And that she can't fault it. She is always happy and celebrated her 100th - 103rd Birthdays here with fun and laughter.
Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeThank you for sharing such a lovely review. We are glad she feels so happy and cared for at Holy Cross. Celebrating her 100th to 103rd Birthdays with joy means a lot to all of us and it is a privilege to be part of these precious moments.
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Review from Gillian F (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Holy Cross for a year before her death. Throughout her time there I was greatly impressed with the quality of the care provided. It is a beautiful place, very well looked after, very clean and calm. There is a peaceful and respectful ethos. The home is very much run as a place to
live a full and active life with a multitude of varied activities, outings etc. There is even a pub!
The best part of Holy Cross are the amazing care staff. They are universally kind, compassionate, patient and caring. My mother was hugely fond of them and they of her.
The nursing staff were also exceptional. I never ceased being impressed by how attentive and professional they were.
Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeThank you for your kind words. We are glad your mother enjoyed a calm, welcoming environment and took part in the activities we offer. It is especially touching to hear how much she connected with our care and nursing staff.
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Review from J M (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Holy Cross Care Home for 3 Yesrs. During that time she has experienced kindness, care and compassion.
The staff are quite exceptional and reach out to each person with a warm and welcoming smile.
There is a real sense of community. The food is excellent and the staff
offer a wide range of activities as well as organising suitable trips and excursions.
Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeThank you for your kind words. We are pleased to hear your mother feels cared for and part of our community. Your feedback means a lot to our team and encourages us to continue providing the best care possible with grace and compassion.
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Review from L D (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum recently stayed at Holy Cross whilst she recuperated from an illness. The staff were all brilliant, made her feel really welcome and helped her settle in. The regular activities also helped her meet other residents. It was such a relief to feel that she was in such good hands.
Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeThank you so much for your kind words. We are delighted to hear that your mum felt welcome and well cared for during her stay at Holy Cross. We truly appreciate your feedback and wish your mum continued health and happiness.
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Review from Madelyn M (Respite Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review applies to both times I have been resident at Holy Cross Priory Care Home. The first visit being in Autumn 2023 when I stayed there for 6 weeks after fracturing my left knee, and the second visit for 2 weeks after carpal tunnel surgery this May (2025)
I was already familiar with the Holy
Cross facilities as my mother was resident for a couple of years in 2008/9.
In all cases it has been an exemplar of the very best kind, efficient and professional care.
On my first admission in 2023 I was amazed to find several people still working there who had looked after my mother all those years ago, and who remembered both her, and me as a regular visitor.
It is a testament to the beautiful atmosphere that staff remain so loyal for so many years, and still exhibit the same warmth, friendliness and patience.
I thank everyone from reception to cleaners, care staff to caterers, nurses to management, and of course the lovely Sisters who lead by dedicated loving and cheerful example.
Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeThank you for your kind and thoughtful review. We are so pleased that both your stays with us, and your mother's time here, left such a positive impression. It is heartening to hear how our long standing team and caring environment contributed to your comfort and recovery.Your recognition of the entire staff, including the Sisters, means a lot to us. We are proud to be a place where warmth, dedication and community truly matter.Wishing you continued health and happiness.
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Review from P R (Friend of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very close of mine has been at Holy Cross since 2019. He moved into the residential part of the home and was made very welcome from day one.


During his time here he has always been cared for to the highest standard by friendly experienced staff. A testament to the home is that many of the staff

have worked at Holy Cross for years, they are incredibly supportive and helpful. My friend struggles with communication following a stroke and the patience and understanding of those around him has been superb.


The home arranges fantastic events for the residents and their family's both on site and as external trips. This allows the residents to experience days out and mix with their family and friends. A quick note to say the quality and variety of food menu is excellent! (Very important!)


The level of care from medical to personal on a daily basis cannot be faulted. I would recommend anyone wishing to visit to see it first hand and experience the warmth and high level of professionalism.

Reply from Tracy Chant, Home Manager at Holy Cross Care HomeThank you so much for your wonderful review. We always appreciate hearing customer feedback and would like to thank you for taking the time to complete this. Your comments on our care home mean so much to us and we are very happy you have had such a positive experience. The team strive to ensure we provide the highest level of care to all our residents and their loved ones. Kind regards, The Team At Holy Cross Care Home
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Review from H S (Friend of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family friend has lived at Holy Cross Care Home for the last six years.


He is exceptionally well cared for by the lovely staff who ensure he is able to enjoy activities and events on and off site.


We love visiting him and frequently enjoy meals with him onsite.

Reply from Iulian Halus, Clinical Lead at Holy Cross Care HomeWe truly appreciate you sharing this. It is wonderful to know that your family friend has found a supportive and engaging home with us over the years. We are glad you enjoy your visits and spending quality time together. Those moments are just as important to us as they are to you.
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Review from Pippa W (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has spent the last twelve months at Holy Cross Care Home and he's enjoying being looked after by all the team there.
The care home is like a big family and my brother and I are always warmly welcomed when we visit.
I cannot think of a better place for a loved one to be looked after and
cared for.
Thank you very much for all your care of my dad.
Reply from Tracy Chant, Home Manager at Holy Cross Care HomeDear Pippa, thank you for your review. We have a saying here "The home welcomes you and wraps its arms around you" You are part of the Holy Cross Care Home family. We strive to do our best for all of our residents and their families and I know your kind words encourage us all to continue providing the best care possible.
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Review from D P (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her.
Reply from Tracy Chant, Home Manager at Holy Cross Care HomeThank you for your review we appreciate your feedback and would like to thank you for your comments on our care home.
Myself and the team strive to ensure we provide the highest level of care to our residents and consider our families as part of our family at Holy Cross Care Home
Kind regards.
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Review from Alison H (Daughter of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father spent a year at Holy Cross Priory Care Home, following three years in a flat on site. It is in a wonderful setting, with good-sized rooms and a good menu.
The first months were ok, although he never settled very well, missing his independence. After he became ill, he was diagnosed with dementia,
and unfortunately, because they are residential they wanted him to leave. His care in the last few months was inadequate, and no attempt was made to meet his need to walk daily outside. Little things were neglected, such as ensuring his lights and TV were on. I was only asked to do one care review during his time there.
When he left no one said goodbye despite the fact he had spent four years as a resident onsite. We had notice to move him and after a search found a wonderful place for him where he has been very happy and content. Always smiling and so well cared for.
I'm afraid it has shown up the inadequacies of Holy Cross.
Reply from Tracy Chant, Home Manager at Holy Cross Care HomeDear Allison, thank you for your review.
I am saddened to read that you were unhappy with the care your father received whilst staying with us.
I have taken on board your comments and will share them with the team, as we need to be able to learn from our mistakes.
Kind regards.
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Review from J F (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has never wanted to go into a care home but due to his physical health, it become necessary. I had been recommended Holy Cross Care Home by friends who had relatives there. Dad has settled in so well. He feels safe and says the staff 'are lovely'. He is especially enthusiastic about the food, an
important part of his day. The staff are sensitive to his needs and very encouraging. Personally, I feel so relieved to have found a home that he has settled into so well. Thanks to all the staff.
Reply from Tracy Chant, Home Manager at Holy Cross Care HomeWe appreciate your feedback. It is important to all of us that Dad feels supported and safe whilst in our care, and I must agree the food is very good. Thank you.
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Review from Alan H (Husband of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness and attention to detail could not be faulted.
A very happy experience for my wife.
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Review from Pat J (Friend of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always greeted with a smile, the staff could not be more helpful and friendly. My friend is cared for very well. Plenty of available activities. Very clean and well-run establishment, also lovely grounds to walk in.
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Review from T F (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 2 days before coming to stay. Trying out my room and life here, before I came I had misgivings, now I have none.
I shall not lose my independence. The manager and staff at every level and the residents have made me feel very welcome.
The room is wonderful it has been repainted
and newly carpeted and is very comfortable. I can bring my own pictures and pieces of furniture.
I really look forward to becoming a resident on April 6th.
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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Holy Cross Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Holy Cross Care Home is calculated as follows: ( (156 Excellents x 5) + (12 Goods x 4) ) ÷ 168 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Holy Cross Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Jackie

Jackie Law

Job Title: Care Home Manager Joined: 2025

Jackie has worked in various care roles and nursing homes for over 30 years. She started out as a Nursing Assistant before joining the NHS to work in a unit for Elderly Psychiatric Patients. In the 1990s, she moved on to work with people who had learning disabilities; initially employed as a Care Assistant, she rose to the role of Team Leader and went on to earn her Level 3 NVQ in Health and Social Care in 2005.


Jackie’s commitment to her true passion (caring for those in later life) led her back to care homes in 2015, where she was employed as a Care Leader. Jackie soon became the Deputy Manager of a small residential care home in need of some improvement in 2016. Jackie helped to transform the home and was promoted to Manager shortly after starting.


Continuing to pursue professional improvement and growth, Jackie completed a Level 5 Diploma in Leadership and Management in 2018.


When asked what drew her to Holy Cross, Jackie described the setting as “amazing”, with a “calm and tranquil atmosphere”, stating that the home’s values were aligned with her own. Jackie hopes to “promote and maintain a positive culture within the Holy Cross Care Team, acting as a strong role model and demonstrating quality care”. Her extensive experience, along with her leadership qualifications, make her a beacon of expertise and a source of inspiration for staff looking to further their careers.


Jackie emphasised the importance of compassion, teamwork and self-reflection when asked for advice for aspiring care home managers.

Fiona

Fiona Norman

Job Title: Care Lead Joined: 2026

Fiona has been a part of the Holy Cross Group for over 13 years and has now moved into the Care Lead role within the Holy Cross Care Home.


Her role is to positively support the Care Home Manager in providing outstanding leadership throughout the care home operations and day-to-day functions.


Fiona is a proud mother of three, including one adventurous circus performer who certainly keeps her on her toes. In her spare time, she channels her creativity into up-cycling old furniture, giving forgotten pieces new life with a distinctive Victorian/gothic twist. She also enjoys weekend getaways with her husband, exploring new places and making memories.

Frequently Asked Questions about Holy Cross Care Home

What types of Care is Holy Cross Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holy Cross Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Holy Cross Care Home?

Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holy Cross Care Home to the centre of Heathfield?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holy Cross Care Home to verify any information. View our terms and conditions. Holy Cross Care Home has an Enhanced Service - more info.