Care Homes Owned by Grace and Compassion Benedictines CIO

Thank you HC to all the staff and sisters x

Holy Cross is an excellent service - kind, responsive, led by skilled people.

It was a painful moment when my mother understood that after a month in NHS care, she was not going home. That she would stay in Holy Cross and end her life there. In unfamiliar surroundings, with strangers, doing personal things for her.

I have worked in health care system, so not unfamiliar with what can go wrong; with what can disappoint. In Holy Cross all I saw and heard was kindness. Kindness coupled to a consistently high level of clinical and conversational skills. As a result, my mother felt heard; even when she said 'no'. I also felt heard and engaged in open and honest conversations about my mother's care. Helping to make this really difficult moment, bearable. No energy was wasted on arguing for something better; freeing my family to just be together.

I also valued the role of the Home's visiting GP and the way her expertise was integrated into the wider care team. Not always easy.

I never expected that my independent Mum would live in a care home . As a child she was educated by nuns in the local Catholic school and said if she had to go into a care home she would prefer to be where the nuns are . On research that was Holy Cross at Heathfield. When things got too hard to manage alone this year we found respite at Holy Cross ,and she stayed . The relief on her face when she sat in her room was so obvious . At 92 she didn't have to think anymore . The staff have been so welcoming and Mum settled in really quickly into being looked after . The team are approachable and caring . There are lovely areas for mum to sit and relax and the team arrange many activities to join in on . Mum had stopped knitting , but the home recognised she had a talent and encouraged her to knit again , great for her wellbeing. Any concerns on mums welfare are addressed and solutions fed back . It's been the best move for us all to know she looked after esp as we live some distance away

Mum moved into Montana in February following a stroke. We have been so impressed with the professional and compassionate treatment from all of the staff. Staff have gone above and beyond to ensure Mum's care needs are met undertaking additional training and liaising with family to ensure mum settles in well. The home is spotlessly clean and everything feels organised and well-managed. I am particularly impressed by how everyone has taken the time to get to know mum and to spend time just chatting to her which has really helped her with regaining her speech.

Keep up the wonderful work Sr Thaya and staff. Thank you.

The catering offers delicious, varied food. I cannot recommend Holy Cross highly enough.

I have been visiting an extremely close friend over the last two weeks and each time I am so reassured that the Sisters of Montana House are giving the best possible care. There is always a calm, friendly and peaceful atmosphere and the attention to detail of the complex needs of our friend, is exemplary. Visitors are always warmly welcomed and the room has a home from home feeling, which helps our friend feel safe and secure at all times. Compassion is the essence which gives him great support. Thank you for all you do.

My father has been at Holy Cross Nursing Home since April 2025 during this time his care has been exemplary. The nursing staff, carers, sisters and all other staff he comes into contact with are compassionate and treat him with dignity and respect. The communication from the home has been good. They call me if there is anything I need to know about my father's condition or if he is ill. One very important thing to my father, and always has been, is good quality food. The catering at Holy Cross is excellent and they adapt what is available for each resident. My father's partner joins him for lunch during the week when she can and this enables them to carry on their relationship which dramatically changed a year ago. The Sisters deserve a mention as they are so caring and arrange all sorts of activities and outings for the residents. I have no worries about the care my father is receiving at Holy Cross.

It has been my good fortune to know Sister Thayawathy and her staff, too. My husband and myself have known the home and all its staff since 2006. My mother-in-law and two very close friends. Even now, I visit my close friend; at the surgery, I am known as "for a close friend" sadly she has no family. Care and kindness to all those living there is at a high standard. Other points are that all residents see the health staff work on a continuous basis. Their nutritional care is also of a high standard, also spiritual weeks

The communal area was very comfortable and tea and biscuits were non stop my friend seems very happy here and look forward to coming back for more biscuits also the food looked excellent all the facilities seemed in very good working order and my friends room was very clean and the bed was all made and fresh as well as the ensuit bathroom I would highly recommend Montana and when I come of age I will consider living here

My mother is now 98 and the care home has adapted to her changing needs. She feels secure in her surroundings. I shall always be very grateful that she has been kept safe and well looked after through her advancing years.

Communication with friends and relatives is excellent,

The staff are approachable and very helpful and always willing to help.

A truly lovely, welcoming home from hom environment.

Mum receives a daily newspaper & has tv in her room so although she is not very sociable, she has stimulation

Wonderful personal skills. More Hall is a friendly, professionally run home that is both open and serious in its nature and intent. Food is freshly cooked, and the staff are always available for help or advice.

My Mother was admitted to Montana in urgent circumstances. The Director and staff gave us great confidence that the process would be handled professionally, and indeed her move into the home was very smooth. Staff have been both efficient and caring, and they are understanding of her character and particular needs - and always kind. The outings in particular do my Mother the world of good as she needs variety and distraction.

A good care home offering very individualised care. The home is small so ideal for someone with dementia.The setting is pleasant and the rooms are near to the communal areas offering the option of moving easily between the two. The food is of a good standard and there is a good range of organized activities.

Excellent quality of care, warm and friendly environment, warm and cozy rooms, gentle kind staff. My relation is very happy here. Staff engage very well with residents. There are lots of activities for residents to engage in.

Montana Care Home provides a very caring person -centred environment. Communication with family is also very good. We are very pleased with the care given to our mother, and would recommend this small, friendly care home.