Holy Cross Care Home

Lewes Road, Cross-in-Hand, Heathfield TN21 0DZ
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9.8 23 Reviews
  • Holy Cross Care Home, Heathfield
Holy Cross Care Home pride themselves on delivering outstanding nursing and residential care, prioritising the enrichment of each of the resident’s daily lives. The purpose-built, 60-bed home sits within the tranquil landscaped grounds of the retirement village.

Holy Cross offers compassionate care in a beautiful and peaceful environment. Built in 2012, the care home is run by the Grace and Compassion Benedictines, a religious community established in 1959. Many of the Sisters are actively involved in the care of the residents, having devoted their lives to helping others. Whether you're looking for short-term, long-term, or respite care, the dedicated team is there to provide exceptional support for you or your loved one.

This home boasts one of the largest selections of residential facilities in the UK, which include:

Extensive gardens & communal areas
Multiple lounges & dining rooms
Bar
Relaxation room
Shop
Hair salon
Indoor bowls
Full size snooker table & piano
Two Chapels
Stonehill Restaurant
Activities room
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Care Provided by Holy Cross Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1568 – £2016
  • Self-Funded Nursing Care: £2016 – £2016
  • RESPITE Self-Funded Residential Care: £1568 – £2016
  • RESPITE Self-Funded Nursing Care: £2016 – £2016

These prices are only a guideline, please contact Holy Cross Care Home to find out the exact price for your requirements.

Contact Holy Cross Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Holy Cross Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Law (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open

Parking

  • Car Park

Holy Cross Care Home Reviews (23)

9.8

Holy Cross Care Home has a Review Score of 9.8 (9.779) out of 10, based on 14 reviews in the last 2 years.
Over all time Holy Cross Care Home has 23 reviews.

Overall Experience
  • 22
  • 0
  • 1
  • 0
  • 0
Date Published
  • 23
  • 5
  • 13
  • 14
  • 9
Reviewer Connection to Holy Cross Care Home
  • 10
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Ann B (Niece of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Holy Cross for several years. All staff are dedicated to the care of residents. Warm, clean and generally a friendly home, bearing in mind the residents all have their own quirks. A wide variety of activities, summer outings, theatre trips. The home has a religious tone, having both
nuns and secular care staff and trained nurses. Other religions are catered for. In my working life, I have visited many homes and Holy Cross is the only one I would use as a benchmark and if needed, move in.
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Review from Evie W (Daughter of Resident) published on 23 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff on the whole are all very kind, thoughtful and caring. Occasionally an agency nurse may stand at the end of my Father's bed and ask a question which he will not hear due to his deafness. Phone calls are made to keep us up to date if Dad has become unwell and face to face contact made when
we visit. If there are any concerns then the manager will make contact. The staff also appear to have a genuine interest in the residents and their visitors.
The rooms are spacious with large ensuite shower rooms. They are well furnished and kept spotlessly clean. There is an option to bring small items of your own furniture. Pictures, photos and a large widescreen TV were all hung by a helpful maintenance man. The communal areas are extensive and have a luxury feel. Conservatories, lounges and kitchens and are available for visitors to use with their relatives and friends. The grounds are beautiful and well maintained. There is a bowling green for the residents to enjoy and numerous paths winding through the grounds.
The food is generally of a high standard and Dad campaigned to have custard put on the menu which has now been done. Snacks can be requested between meals and frequent drinks are offered.
There appears to be a good range of activities on offer but Dad unfortunately is unable to take part due to his condition.
Dad states that he feels very safe in the home and his only suggestion is that his call bell could be answered more quickly (he can be quite impatient at times).
Dad is self funding and the fees are extremely competitive. Both the facilities on offer and the manner of the staff was far superior in comparison to the other 3 care homes we viewed when choosing a care home for Dad. We would not hesitate to recommend this lovely care home.
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Review from M R (Friend of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been cared for at Holy Cross for the past 6 years and the care has been excellent at all times. I visit 2 or 3 times a week. The staff seem to remain there for a long time and the atmosphere is always calm and friendly.
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  • Value for Money
Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Holy Cross Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Holy Cross Care Home is calculated as follows: ( (156 Excellents x 5) + (12 Goods x 4) ) ÷ 168 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Holy Cross Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Jackie

Jackie Law

Job Title: Care Home Manager Joined: 2025

Jackie has worked in various care roles and nursing homes for over 30 years. She started out as a Nursing Assistant before joining the NHS to work in a unit for Elderly Psychiatric Patients. In the 1990s, she moved on to work with people who had learning disabilities; initially employed as a Care Assistant, she rose to the role of Team Leader and went on to earn her Level 3 NVQ in Health and Social Care in 2005.


Jackie’s commitment to her true passion (caring for those in later life) led her back to care homes in 2015, where she was employed as a Care Leader. Jackie soon became the Deputy Manager of a small residential care home in need of some improvement in 2016. Jackie helped to transform the home and was promoted to Manager shortly after starting.


Continuing to pursue professional improvement and growth, Jackie completed a Level 5 Diploma in Leadership and Management in 2018.


When asked what drew her to Holy Cross, Jackie described the setting as “amazing”, with a “calm and tranquil atmosphere”, stating that the home’s values were aligned with her own. Jackie hopes to “promote and maintain a positive culture within the Holy Cross Care Team, acting as a strong role model and demonstrating quality care”. Her extensive experience, along with her leadership qualifications, make her a beacon of expertise and a source of inspiration for staff looking to further their careers.


Jackie emphasised the importance of compassion, teamwork and self-reflection when asked for advice for aspiring care home managers.

Fiona

Fiona Norman

Job Title: Care Lead Joined: 2026

Fiona has been a part of the Holy Cross Group for over 13 years and has now moved into the Care Lead role within the Holy Cross Care Home.


Her role is to positively support the Care Home Manager in providing outstanding leadership throughout the care home operations and day-to-day functions.


Fiona is a proud mother of three, including one adventurous circus performer who certainly keeps her on her toes. In her spare time, she channels her creativity into up-cycling old furniture, giving forgotten pieces new life with a distinctive Victorian/gothic twist. She also enjoys weekend getaways with her husband, exploring new places and making memories.

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