Group: Marshview
Person in charge: Colin Scott (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 20
Shared Rooms: 2
Rooms with ensuite WC: 13
Weekly Charges Guide: Personal Care Single £600 – £725 , Personal Care Shared (per person) £450 – £600 (These prices are only a guideline, please contact The Maples to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Maples: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for The Maples is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Maples in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.813 for The Maples is calculated as follows: ( (23 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 48 Ratings = 3.813
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.125 Points relating to the number of positive Reviews for The Maples is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.8 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Maples has a Review Score of 7.9 (7.938) from 4 Reviews
Review submitted from a Website Submission by John R (Son of Resident) on Thursday 22 March 2018. Relates to March 2018.
My mother, now in her 97th year, needs daily care and attention and I have noticed that she clearly appreciates the warmth and affection shown by the staff.
Living abroad and therefore only able to visit a few times per year, I am relieved to find my mother in such a safe and calm environment where she is treated with respect and is able to participate in the various activities offered by the home.
How likely would you be to recommend The Maples? Extremely Likely
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Colin Scott, Registered Home Manager at The Maples responded to this review on 22 Mar 2018:
Thank you for your feedback John, it is a pleasure to know your mum.
Review submitted from a Website Submission by Tony P (Son of Resident) on Monday 19 March 2018. Relates to January 2018.
My mother was in The Maples for nearly 3 years before she passed away in January 2018. The Maples is a very nice care home where the emphasis is on care and cleanliness. My mother was very happy there and was well looked after. The staff are wonderful and are always welcoming. They have a very caring mentality and nothing was ever too much trouble.
The home is well run and as my mother's condition deteriorated the care home went out of their way to make sure that she was comfortable and had everything she needed
How likely would you be to recommend The Maples? Extremely Likely
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Treated with Dignity
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Colin Scott, Registered Home Manager at The Maples responded to this review on 19 Mar 2018:
Thank you for your feedback, Tony, it was a pleasure to have known and cared for your mum.
Review submitted from a Website Submission by John & Janet I (Son of Resident) on Sunday 18 March 2018. Relates to March 2018.
Mum, 93 & disabled, entered The Maples following a fall & pneumonia in November 2017. In February 2018 she decided she continued to need full time care & would become a permanent resident. This was not an easy decision, but the staff have gone out of their way to make the transition a positive stress free experience. Mum was offered a larger room, which was newly decorated for her & fitted with new curtains. She has her own furniture & personal mementoes, giving her a sense of belonging & her own space. Maples is clean, comfortable & welcoming, with good food & helpful, friendly staff. Mum joins in the well organised, regular activities . The Manager & staff ensure that any health concerns are dealt with promptly & they are diligent in calling her G.P. whenever necessary & keeping us informed. The care, dedication & respect for Mum's dignity & individual needs shown by the Manager & his staff is outstanding. We are very pleased that Mum is happy, well cared for & safe in The Maples.
How likely would you be to recommend The Maples? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Colin Scott, Registered Home Manager at The Maples responded to this review on 19 Mar 2018:
Thank you for your feedback Janet & John, it is a pleasure to know your mum as she keeps me on my toes and has a wonderful sense of humour.
Review submitted from a Website Submission by Susan P (Niece of Resident) on Tuesday 27 February 2018. Relates to February 2018.
A negative attitude towards the resident. Lacked empathy for residents anxiety. Lack of interaction. Did not answer the bell when rang. Food poor. Did not give 28 notice to quit. Did not allow resident back into the home after an overnight stay in the hospital. The resident had no alternatives in place and had to stay in A&E all night.
How likely would you be to recommend The Maples? Extremely Unlikely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Colin Scott, Registered Home Manager at The Maples responded to this review on 28 Mar 2018:
As a home we pride ourselves on meeting the needs of all of our residents and on this occasion we were clearly unable to meet this residents needs, and clearly notified Social Services of this within 48hrs of admission. All the comments that Susan P has raised within this review have been received within the home as part of a formal complaint and have been addressed by the Provider who has submitted an outcome report to her. She has been advised that if she is not happy with the outcome as with all people she has the right to forward her complaint to the Local Government and Social Care Ombudsman.
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