Nova House, Seaford, East Sussex
Nova House, Seaford, East Sussex
Nova House, Seaford, East Sussex

Nova House is a residential care home, specialising in offering quality care and diversity for older people.

Nova House is a large, adapted town house situated in a quiet residential area of Seaford, close to local shops and amenities and not far from the sea itself.

The home offers residents a 'total care package,' recognising that the needs of every individual are unique and vary over time.

A team of staff are trained to high a standard, with a high proportion qualified to Healthcare Diplomas Levels 2 and 3.

Nova House provides residents with a range of facilities to enjoy including a number of tasteful internal lounges, an external patio and decking areas, for personal choice, numerous special activities and events throughout the year, and many modern facilities.

Owner: Seaford Homes Ltd

Person in charge: Tony Gaitskell (Registered Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Full pre-assessment prior to admission. Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £600 – £1000 (These prices are only a guideline, please contact Nova House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

It is easy for your family, relatives and friends to find you at Nova House. Situated on Belgrave Road in a pleasant residential district of Seaford, which is in easy reach of many local amenities.

The A259 also passes conveniently by Belgrave Road (Please see above map).
Access by train can be via Seaford station, with either an adjoining coach or taxi service.

Visiting:

Visitors are welcome at the Home at any time. However, Nova House respects the fact that you should receive guests at times to suit you, and of course you always have the right to decline to see anybody if you so wish. Nova House encourages your family members and friends to visit, and all that is asked is that they should sign in and out of the Visitor’s Book (kept in the Entrance Hallway) for reasons of fire safety.

If your guest would like to join you for a meal then this can be arranged. Please arrange this with the Manager.

Parking:

Free parking for a number of vehicles is available at the front of the home.

Latest Care Quality Commission* Report on Nova House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Nova House has a Review Score of 8.9 (8.854)

The Review Score of 8.9 (maximum of 10) for Nova House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Nova House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Nova House is calculated as follows: ( (82 Excellents x 5) + (14 Goods x 4) ) ÷ 96 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Nova House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nova House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nova House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3

My mother's care requirements have changed - that is the only reason she is moving from Nova. Nova has been excellent for my mother and for us. We have been reassured that mother has been safe, secure and well looked after. My mother has enjoyed her time in Seaford, particularly being able to visit the seaside in the summer months.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Mother-in-Law has been in several care homes in Seaford for respite care with varying degrees of satisfaction. When the time care for her to be in permanent care, we were so fortunate there was a space at Nova House.

Her care there has been excellent, the degree of commitment and kindness from the staff is amazing. Such a high standard of professionalism from all the staff who show a genuine care to all their residents.

We cannot thank you enough, thanks to the kitchen staff too for the cups of tea and kindness, and the food always looked lovely!

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was under the care of the manager and his team for the past 19 months. She passed away peacefully, comfortably and pain-free on the 12th of May 2017.
It is no wonder that places in Nova House are seldom free. A fantastic environment, true care and commitment for all clients in a home that truly feels like home. The whole team are to be applauded for their relentless effort and unwavering professionalism. Thanks to all of you.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tony Gaitskell, Registered Manager at Nova House responded to this review on 24 May 2017:

Thank you so very much for your kind words of praise and feedback. The team at Nova House truly appreciate it.

Nova House came highly recommended from several sources. I have been extremely satisfied with the care given to my father in every respect. All the staff have been courteous and efficient and have made my father's stay a pleasure.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tony Gaitskell, Registered Manager at Nova House responded to this review on 06 Oct 2016:

Many many thanks for your kind words, Rosemary. We are always delighted to receive feedback. We work hard to ensure that any stay at Nova House is a pleasant one, and will always do our very best to help.

As soon as I met the Nova House manager, I knew that I had chosen the right home for my mother and I wasn't disappointed. I found Nova House to be a lovely, friendly and extremely caring place. The staff were friendly and kind and I always found that my mother was extremely well looked after. Nova House has a very good reputation in Seaford as being a place of good care and high standards, something that I saw first hand whenever I visited. It is like an elegant house, rather than an institution and they hold regular activities for residents wishing to join in. (One abiding memory that always makes me feel better, now my mother is no longer here, is of her dancing along on her zimmer frame to songs and music at a 40s themed afternoon - she talked about it for days!) I was extremely impressed with the care my mum received and would have no hesitation in highly recommending Nova House to anyone looking for excellent care for a loved one.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Manager and the staff were truly wonderful with my dad and he enjoyed his time there immensely. I cannot fault their care of dad at all. Dad loved the food, the activities (especially the singers) and the surroundings and the addition of the deck meant that, during the summer, he was able to spend a lot of days outside which he thoroughly enjoyed. It's situated in a lovely part of Seaford and is within walking distance to shops and to the beachfront which my dad and I enjoyed our walks along greatly. A wonderful place and I would strongly recommend Nova to any individuals or their families.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tony Gaitskell, Registered Manager at Nova House responded to this review on 29 Oct 2015:

Thank you very much for your kind words. We are only sad that your father couldn't have spent longer with us, and indeed, we send all our very best wishes.

We have found Nova house excellent in every aspect of care for our mother. The manager and his whole team have been extremely supportive and helpful during a difficult time and we have no hesitation in recommending this care home.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Welcoming and light hearted ambiance created by all the staff and manager. Moving Mum to this home was a major step for her and the family! Any contact made with the home (by e-mail, telephone or in person) was met with efficiency and kindness reassuring us that we made the best choice. They follow implicitly the essential care standards for the elderly. Her room was spacious, clean and fresh in décor with a modern en-suite. When parents are living in the sunset of their years, you worry what is the best decision to make. I cannot recommend better than Nova House in Seaford, our childhood home town. See for yourself at their Summer Fete on Sunday August 16th - contact the home for details.

How likely would you be to recommend Nova House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tony Gaitskell, Registered Care Manager at Nova House responded to this review on 27 Jul 2015:

Thank you for your kind words.
Nova House always strives to maintain a 'home away from home' atmosphere, with a pleasant, comfortable environment and an ethos built around kindness and consideration.

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