Nova House

We would highly recommend Nova House as a caring and supportive home.

I know how worrying choosing a care home for a loved one is and would happily recommend Nova House for the dignity, respect, care and compassion they have shown Dad.

Our Dad chose to move to Nova House in October 2024. A decision he never regretted. Nova House was a real 'home from home' which was down to the exceptional care and support of Tony and the whole staff team. Nothing was ever any trouble, and Dad was able to carry on doing the things that meant so much to him. Dad enjoyed all aspects of his life at Nova but especially the entertainment and the scrabble games.

Sadly, our dad passed away in August but the exceptional love and care he received meant he could stay somewhere he felt safe and secure which meant so much to all his family.

The whole family want to give their heartfelt thanks for the love and care given to our dad and for the support extended to us at a very hard time.

I cannot fault Nova House. The staff and manager go above and beyond to meet the needs of the residents. My aunt's care was second to none. She was extremely content at Nova House. It's not a care home but more like a big family house, with it's homely decor and such a warm and friendly environment. I was so glad my aunt spent her final months at such a lovely place. I would highly recommend!

I highly recommend this lovely caring home.

Very homely care home. All the staff are very caring, as is the manager. Mum is very well supported and looked after. She is happy there and feels safe. She is allowed as many personal items as can fit in her room

My Father was widowed about a year ago and was in Nova House as a resident at the time, he spent the past year being cared for by what I can only describe as the kindest members of staff that I've come across. He suffered from dementia and was sometimes very confused and agitated, the Manager and his staff went above and beyond to give him the best care he could get. There was never a negative word spoken and they helped give myself and family members the confidence that he was always safe and cared for. The meals were lovely the rooms were great and the whole atmosphere was calm and loving. I can't speak highly enough of the people who I have come to view as not only staff but as friends.

I would and have recommended Nova House to any and everyone. It is homely with extremely caring staff, who are clearly happy to be at work and good friends with each other. The place smells of good home cooking and nothing is too much bother. The communication is excellent, management and staff top-notch.

We were very fortunate to find a bed at Nova for her in her time of need and I can't thank them enough.

In 2018, my mother spent four months in Nova House in respite after suffering a fall at home. She returned to her own home and just about managed (with visiting carers) until December 2019. At this point, and without any prompting from any family members, my mum decided that she wanted to move back to Nova House as a permanent resident. Next month, she will be 97, and is totally content with her "home" at Nova House and doesn't regret her decision to move there permanently. She is now in a safe, caring and homely environment, which is a huge relief to our family. We can visit regularly, and the management and staff are all brilliant and always welcoming. I would highly recommend Nova House, a real "home from home".

My mother stayed here for nearly two years. She was always treated well, all staff are a credit to the organisation.

We chose Nova House for my mother as it was clean, safe and welcoming. The manager took a huge amount of time to get to know Mum's needs and as a result, her time at Nova House was well catered for. The staff were kind, compassionate and treated Mum with respect and dignity. They kept the family well-informed at all times.

My friend is looked after with excellence. Medication is given at precise times. Any help she needs is provided quickly. She was kept safe all through covid. All this is provided with friendliness and care by the excellent staff. I cannot praise the manager and staff highly enough.

My father was at Nova House for nearly two years, and the kindness and compassion he was shown were second to none. The staff were brilliant, and nothing was too much trouble. At the end, the care given to my father and myself was incredible - thank you so much. I shall miss you all.

Although my Father was at Nova House for a short time, I was comforted to know that he was being very well cared for and shown great compassion by all of the staff looking after him. Our family are grateful to all at Nova House.

My mother’s words about this home really sum it up well..she says ‘ they cannot do enough for you. I get plenty of cups of tea and biscuits’. She is 96 now and up until the beginning of this year had lived on her own. Several falls meant she needed 24 hour care and she moved into Nova House. Her life changed instantly, she had company, health and personal care, good food, and entertainment. The current situation has of course meant that we could not see her but I was always kept up to date on what was happening. I knew that she was in safe hands. I don’t like to think what would have happened if she was still in her own home as she lived such a long way from me. We are now able to visit in person with social distancing which is wonderful. I highly recommend this home. Everyone is kind, caring and professional. My mum is happy and content so what more can I say?

My father spent the last few years of his life at Nova House. I live on the other side of the world and it was important to me to know that he was comfortable, safe and well looked after in this homely environment. Whenever I came to visit I saw that the staff cared so much, not just for him but for all the residents and I was made to feel welcome too.

My dad spent the last three years of his life at Nova House. During this time, he was very well looked after by all of the staff and was treated with great dignity and kindness. The staff were also very welcoming to his family and we were grateful that there were no restrictions on visiting times. The manager of Nova House is absolutely wonderful – extremely compassionate and wise and I always knew that with him at the helm, my father was in the safest of hands. I would have no hesitation in recommending Nova House as a caring and supportive environment for anyone in the final years of their lives.

I was always impressed with the cheerfulness and kindness shown by all the staff to all the residents. I believe the entire community was a happy one. I would certainly recommend Nova House to anyone.

The transition of moving my mother into care was made so much easier for both my mother and me by the very personal care and professional care from both the management and the staff has provided her with a new lease of life.