Queensmead

Our family have been happy with the care that our mother has received over the last month. The staff that I have has communication with have always been kind and considerate with great empathy and compassion, this has given me peace of mind.

A very friendly and caring home. From the little that I have seen inside the home, it would seem to be clean and well maintained. My only negative is that communication is not always working, from time to time messages which I have asked to be passed on to my parents or other staff have not been received.

The standard of care my father is receiving is excellent. Carers are kind, respectful and dedicated. Reception staff are always friendly and helpful. Care has been excellent during the pandemic keeping residents safe until recently. Visiting facilities were poor until the conservatory became available, improvements were very slow. The home is well managed, but communications from management are poor - little information given to families. Emails can take days to respond to. The support given to my father, sister and me when our mother died was caring and compassionate, which we were very grateful for. However, due to restrictions, we are concerned that Dad has been unable to grieve. We are concerned about his mental wellbeing as well as his deteriorating Alzheimer's. We are out of touch with his state of health due to lack of contact. My ratings are with limited knowledge of the internal standards in the home. I appreciate that a lot of this is beyond Queensmeads control.

The home itself is bright, light, clean, warm and welcoming and very well kept!

Our mother moved into The Queensmead in March 2018. Having considered a number of other homes, we can honestly say we made the best possible choice. She was given the best possible care we could’ve wished for. The manager and her team have been welcoming, kind, loving, funny, compassionate, obliging and really just all-round wonderful people which made a positive difference to both Mum and her family. We truly feel blessed that we found a gem, in our opinion, it’s the best!

The atmosphere at Queensmead is very homely, relaxed and welcoming. The manager and staff are friendly and put you at your ease as soon as you walk through the door. My husband has dementia and I was very apprehensive about leaving him and having some much-needed respite. He has now stayed three times and refers to it as his holiday, so I know he is happy and so am I. Thanks to all concerned and keep up the good work!

I only have praise for the staff and facilities at Queensmead. My Mum had been a resident for the past 3 1/2 years and was very happy there. She has recently passed away and was treated with love, kindness and dignity. I couldn't have found a more caring or happier environment for my Mum to spend her last days of her life. She lived until 102.

I cannot thank the staff enough in the care they took of my mother in her final weeks. They were all so kind and gentle - everyone from the wonderful manager and senior staff right through to the kitchen staff. They were all just so lovely, caring and compassionate. If I were to live in a care home myself, this is the one I would choose.

The Queensmead looked after my mother with great care and dignity in the last 16 months of her life. The staff were unfailingly sympathetic, caring, respectful and cheerful. All residents were encouraged to participate in the activities. All the family feel we were lucky to find such a great place for our mother.

I was made to feel very welcome and everything I needed was done for me. The food was excellent and the staff lovely.

I was very disappointed with the meals. The ultimate indignity was fish-finger sandwich served piping hot on one of the hottest days of the year, and always soup when a salad would have been more appropriate. Why not then salad salmon salad or even pate which we did have on one occasion. Also poached pears. These were normal processed pear halves out of a tin then microwaved. It then had been prepared and cooked from raw.

My sister has been very well cared for. Staff are very helpful and kind. The room is bright and airy.

Clean and friendly.

The people who work here are amazing, kind considerate, capable and do a fantastic job. Reception is excellent, food is excellent, care and compassion excellent.

I am a self-employed hairdresser and I've had a few clients over the past 5 years move into The Queensmead. All of them have been very happy there and the staff have been very helpful to me. My mother-in-law is now there and she also seems to be happy and well looked after. I'm pleased with how happy the staff are and always willing to help.

The staff are wonderful and my dad is full of praise for them - he is very settled and happy and enjoys all the activities and trips out. Very tasty meals. A care home where the staff really do care and I am grateful for all they do to look after him.

I've been very pleased with The Queensmead. They've helped settle my mother into the home providing a safe environment for her. After just a couple of weeks, she looks and feels much better in herself. She now has company in her own age range, lovely prepared meals, great staff and a relaxed and happy place to stay.

My mother is deaf and nearly blind and finds going to the lounge difficult.

This home is mixed in condition - decorating is taking place. I'm in a newly done room. It is very attractive - plenty of drawer space, two chairs, en-suite, the most comfortable bed, good sized drawers, lighting is excellent (safety needs are obvious). Delightful TV - shelving for nick nacks and spacious wardrobe. All furniture in a soft beige, walls are plain cream plus brightly coloured curtains. The radiator cover is beautifully designed, adding style to the overall view. A warm and welcoming atmosphere.

My sister is my mom's primary carer. I do not get to see her as much as I would like. Without my sister and Queensmead staff, I have no idea what my Mom would do. The staff are truly amazing, Mom often stating she is very well cared for. Something I can vouch for.