Queensmead

My first time of putting my dad in respite care and I was a little anxious. The home was so friendly and helpful. Dad was well looked after and I felt content going away fro a short break knowing he was safe and happy. 10 out of 10 all round.

Dad is happy here at Queensmead and well fed, good varied choice for lunch and supper. The staff are caring and very friendly and happy to talk and reassure you if you have a worries. The rooms, are kept clean and clear so that there are no hazards for him.

Based on visits to my aunt approximately once a month and eating lunch three times with her in the restaurant. I have only been at the home for short periods of time, so what I comment may not reflect the opinions of a resident, however I have always found staff to be friendly and helpful, and observed patience with other residents at all times. The quality of the food was good, and there seems to be a lot of effort to provide activities for the residents, led by a very enthusiastic activities manager. The new manager has introduced some improvements and strengthened the management team.

In September I stayed for 10 days respite. All staff were helpful, happy and respected my privacy. All meals were like home cooking, full marks to the chefs who were cooking for so many people.

I have found everything in Queensmead care home very very good and first class. My sister in law has improved in health since being there and I don't think she could be cared for any better.

A lovely feel to the home as soon as I walked in the door. Staff are very friendly and I know mum is going to be happy here for her three week stay. Nothing seems too much trouble for the staff. Nice, warm and friendly.

Chris & family.

All staff at The Queensmead are kind and have lots of patience with my mother. The food choice and quality is excellent, overall the home is very good.

Staff are very caring and nothing is too much trouble. All questions are dealt with quickly. Doctor call as soon as required no delays. I feel confident of care given to patient.

My husband has been in Queensmead for two years. The care is excellent and I have no worried about staff etc. He has a catheter and is dealt with every night and morning with dignity. If an emergency occurs the doctor comes at once. Being a church minister I have much experience of homes.

It was a pleasure to visit. Staff friendly and informative.

Couldn't find a nicer friendlier home. Home from home comforts like a four star hotel. Make a space for us.

happy with the service and care.

My friend had been here for 6 months now. The staff are very caring, attentive and kind. They all treat all with the upmost dignity and kindness. They have patience and listen to every concern when they arise. The food is excellent, fruit is provided on tap and they cater for all. Our 6 choices and activities are on a daily basis from exercise to even going to the theatre and pets come in on a monthly basis! The building is clean and rooms are cleaned on a daily basis. I cannot recommend this home enough. Everyone does their bit to make it homely and I am always welcome anytime of the day or night!! It's a very nice well kept friendly home.

The staff at The Queensmead are very caring and compassionate, since the new manager has arrived, improvements for the better have been taking place. Queensmead is looking a little tired, chairs in the lounge need replacing, the rooms need redecorating (which I realise is a difficult task), the carpets are a little jaded and the menus could do with a revising. Overall Queensmead is a very caring and friendly home, which I would highly recommend. The nursing care when needed is very good.