Queensmead

92 Victoria Road, Polegate BN26 6BU
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6.9 75 Reviews
  • Queensmead, Polegate
With its family-centric ethos and welcoming atmosphere, Queensmead is conveniently situated in the village of Polegate, just north of Eastbourne: perfect for local amenities and just five minutes’ walk from the train station.

Purpose-built, Queensmead boasts modern facilities with en suites for each resident, all amid a happy, friendly and restorative environment, surrounded by delightful grounds.

Every room is well-appointed – although residents are encouraged to personalise their rooms with their own items and small pieces of furniture to add to the feeling of homeliness – additionally emphasised by Queensmead's curative philosophy of welcoming visitors at all times.

The lounge, sunroom and maintained gardens offer friendly social spaces for residents to relax in with friends and family and the truly wonderful care colleagues and support staff, who are totally committed to the home's care values, are available 24-hours a day providing bespoke care, regardless of the complexity.

- Bright and airy dining room
- Top-quality cuisine
- An emphasis on nutrition
- Personalised menus
- Social and recreational activities
- Hobbies and crafts
- Regular trips
- Tea, coffee and biscuits always available for you, family and friends
- 34 bedrooms
- A lift
- 3 assisted bathrooms
- Healthy nutrition plan
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1450 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

Fees are all inclusive, the only additions are for external professionals such as hairdresser, chiropody etc.

These prices are only a guideline, please contact Queensmead to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Folwell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989
  • Last Refurbishment: 2000
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Queensmead at any time and there is ample parking on site. If wishing to visit outside daylight hours or over the weekend, please call ahead to ensure that a member of staff is available to enable entry into the home.


    During COVID-19 Government restrictions, visiting is also restricted at Queensmead. Please phone the home for up to date visiting information or visit the Coronavirus page on the website

Parking

  • Free car park on site at Queensmead.

Queensmead Reviews (75)

6.9

Queensmead has a Review Score of 6.9 (6.918) out of 10, based on 3 reviews in the last 2 years.
Over all time Queensmead has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queensmead
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Total of 75, showing 61-75
Review from A G (Daughter of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first time of putting my dad in respite care and I was a little anxious. The home was so friendly and helpful. Dad was well looked after and I felt content going away fro a short break knowing he was safe and happy. 10 out of 10 all round.
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Review from Gloria B (Daughter of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is happy here at Queensmead and well fed, good varied choice for lunch and supper. The staff are caring and very friendly and happy to talk and reassure you if you have a worries. The rooms, are kept clean and clear so that there are no hazards for him.
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Review from David W (Nephew of Resident) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Based on visits to my aunt approximately once a month and eating lunch three times with her in the restaurant. I have only been at the home for short periods of time, so what I comment may not reflect the opinions of a resident, however I have always found staff to be friendly and helpful, and observed
patience with other residents at all times. The quality of the food was good, and there seems to be a lot of effort to provide activities for the residents, led by a very enthusiastic activities manager. The new manager has introduced some improvements and strengthened the management team.
Reply from Rebecca Hignett, Project Developer at Queensmead

Thank you for your kind words. We look forward to seeing you in the home again and continuing to make improvements to the home.

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Review from Ron S (Resident) published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In September I stayed for 10 days respite. All staff were helpful, happy and respected my privacy. All meals were like home cooking, full marks to the chefs who were cooking for so many people.
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Review from Irene I (Sister-in-law of Resident) published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found everything in Queensmead care home very very good and first class. My sister in law has improved in health since being there and I don't think she could be cared for any better.
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Review from Suzanne W (Daughter of Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely feel to the home as soon as I walked in the door. Staff are very friendly and I know mum is going to be happy here for her three week stay. Nothing seems too much trouble for the staff. Nice, warm and friendly.
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Review from Chris D (Son of Resident) published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone really cares and we as a family are deeply appreciative of all the support/ care given to dad. I know he very appreciative too. Many thanks for what you do.
Chris & family.
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Review from Keith M (Son of Resident) published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at The Queensmead are kind and have lots of patience with my mother. The food choice and quality is excellent, overall the home is very good.
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Review from Paul S (Cousin of Resident) published on 8 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and nothing is too much trouble. All questions are dealt with quickly. Doctor call as soon as required no delays. I feel confident of care given to patient.
Reply from Rebecca Hignett, Project Developer at Queensmead

Thank you for your kind words. Feel free to come in for lunch or coffee whenever to visit!

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Review from Ann C (Wife of Resident) published on 8 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Queensmead for two years. The care is excellent and I have no worried about staff etc. He has a catheter and is dealt with every night and morning with dignity. If an emergency occurs the doctor comes at once. Being a church minister I have much experience of homes.
Reply from Rebecca Hignett, Project Developer at Queensmead

Thank you so much for your kind words. We hope we can continue to give your husband the best of care!

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Review from Hugh D (Relative of Resident) published on 7 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a pleasure to visit. Staff friendly and informative.
Reply from Rebecca Hignett, Project Developer at Queensmead

Thank you for your kind words. We hope to see you again soon - feel free to pop in for a cup of tea or lunch! Remember we have coffee mornings every fortnight as well!

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Review from Leslie D (Son of Resident) published on 6 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't find a nicer friendlier home. Home from home comforts like a four star hotel. Make a space for us.
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Review from Roland B (Son of Resident) published on 5 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
happy with the service and care.
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Review from Louise L (Friend of Resident) published on 11 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend had been here for 6 months now. The staff are very caring, attentive and kind. They all treat all with the upmost dignity and kindness. They have patience and listen to every concern when they arise. The food is excellent, fruit is provided on tap and they cater for all. Our 6 choices and
activities are on a daily basis from exercise to even going to the theatre and pets come in on a monthly basis! The building is clean and rooms are cleaned on a daily basis. I cannot recommend this home enough. Everyone does their bit to make it homely and I am always welcome anytime of the day or night!! It's a very nice well kept friendly home.
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Review from June A (Daughter of Resident) published on 3 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at The Queensmead are very caring and compassionate, since the new manager has arrived, improvements for the better have been taking place. Queensmead is looking a little tired, chairs in the lounge need replacing, the rooms need redecorating (which I realise is a difficult task), the carpets
are a little jaded and the menus could do with a revising. Overall Queensmead is a very caring and friendly home, which I would highly recommend. The nursing care when needed is very good.
Reply from Rebecca Hignett, Project Developer at Queensmead

Many thanks for your kind words and your comments.


We have taken into account your suggestions and the following is now taking place to try to remedy them:


As rooms are vacated, we are redecorating them and making them feel as homely as possible.


We are currently in the process of redecorating the lounge area, with a new activities room and new furnishings.


We understand that the carpets do need replacing and room by room, we are beginning to change them. However, this may be a long process as we wish to cause as little disruption as possible for our residents, staff and visitors!


Our chef has recently been to visit each resident individually to ask what meals they would like to eat and what they do not like, and in the next few weeks is going to revise the menus accordingly.


I hope that you can see that we are taking your comments into consideration and making positive changes to the home in response.

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Current Review Score: 6.9 (6.918)

Overview of Review Score

The Review Score of 6.9 (6.918) out of 10 for Queensmead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.771 for Queensmead is calculated as follows: ( (13 Excellents x 5) + (7 Goods x 4) + (12 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 35 Ratings = 3.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.147 Points relating to the number of positive Reviews for Queensmead is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 1 Positive Reviews ÷ 6.8 = 0.147
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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