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8.8 Group Review Score (the average from all locations with a review score)
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Suffolk Serenity Living Ltd Locations (5)

 - Browse 5 Care Homes owned by Suffolk Serenity Living Ltd
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Burlingham House
Dell Corner Lane, North Burlingham, Norwich NR13 4EQ 
9.7 36 reviews
Burlingham House, Norwich, Norfolk
"My wife is 65 and a foreign national and has Alzheimer's so has lapsed into her native language although she can understand and speak…"   Read all 36 reviews
  • from £1,450 / week
  • 49 Rooms
Location Type Care Home

Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside. The team is proud to offer comprehensive services tailored to meet diverse needs, including ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Lark View Residential Care Home
Pinford End House, Church Road, Bury St Edmunds IP29 5NU 
9.5 7 reviews
Lark View Residential Care Home, Bury St Edmunds, Suffolk
"My dad has been at Lark View since March 25, and has a lovely room overlooking the courtyard. Recently my dad was hospitalised for 2 weeks…"   Read all 7 reviews
  • from £1,390 / week
  • 36 Rooms
Location Type Care Home

Lark View Residential Care Home, situated in the peaceful village of Hawstead in Bury St Edmunds, provides a warm and welcoming environment for residents. The home is well-maintained, offering a ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Orwell Care Home
Vicarage Lane, Wherstead, Ipswich IP9 2AE 
9.3 6 reviews
Orwell Care Home, Ipswich, Suffolk
"my daughters mother in law moved in a week ago and her name is joan .she so happy there and the care home is beautiful and have the most…"   Read all 6 reviews
  • from £1,600 / week
  • 38 Rooms
Location Type Care Home

A warm, modern, care home in the heart of Wherstead Suffolk The Orwell Care Home, located on Vicarage Lane in Wherstead, Ipswich, is a thoughtfully designed residential home offering high-quality ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Feltwell Lodge
Lodge Road, Feltwell, Thetford IP26 4DR 
6.9 10 reviews
Feltwell Lodge, Thetford, Norfolk
"My brother was prescribed end of life care at his own home, but since being in Feltwell Lodge Care Home, although he has dementia, I have…"   Read all 10 reviews
  • from £1,300 / week
  • 45 Rooms
Location Type Care Home

Feltwell Lodge is a former Victorian hunting lodge set in 5 acres of beautifully landscaped gardens situated in South Norfolk between Feltwell and Methwold. Feltwell Lodge is registered for 45 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Limes
5 Church Lane, Littleport, Ely CB6 1PS 
  • from £1,810 / week
  • 19 Rooms
Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Mental Health Care

Suffolk Serenity Living Ltd Reviews (59)

8.8

Suffolk Serenity Living Ltd has a Group Review Score of 8.8 (8.828) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Suffolk Serenity Living Ltd must have a Review Score.

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Review of

Feltwell Lodge

from Derek H (Brother of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was prescribed end of life care at his own home, but since being in Feltwell Lodge Care Home, although he has dementia, I have my happy, fun loving brother back. He's out of bed, joining in with activities, smiling, singing and eating all of the amazing food there. The staff are all amazing,
kind and caring, and all his needs are being met.
Fantastic, I would highly recommend this care home.
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you so much for sharing such a heartfelt review. It truly means a great deal to hear how your brother has rediscovered his joy and quality of life since joining us at Feltwell Lodge. Thank you again for your recommendation and for trusting us with your brother's care.
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Review of

Lark View Residential Care Home

from H T (Wife of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is an easy-going atmosphere which I wasn't sure about at first, but after nine months I am now very glad of it. Everyone is put at ease. The staff are so patient and helpful. Very caring to their residents. Food is good and residents are helped if they cannot manage themselves. Activities have
improved greatly and I am happy that my spouse is as content as can be in the circumstances.
Reply from gabby swann, Registered Manager at Lark View Residential Care HomeEric is a pleasure to care for always smiling thank you for your kind words we really appreciate the feed back
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Review of

Orwell Care Home

from Linda W (Friend of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
my daughters mother in law moved in a week ago and her name is joan .she so happy there and the care home is beautiful and have the most dedicated manager and staff.They all work so hard and give the care and love to each and every one of their residents.Always got a lovely smile on there faces .(manager
and staff).Nothing is too much trouble if you want and need anything its always sorted.It is 100% loyalty .highly recommended for people who need care .kind reguards Linny x
Reply from Walter Dzvairo, Nominated Individual at Orwell Care HomeWe're so pleased to hear that Joan has settled in well and is happy with us after her first week. It's wonderful to know that you've found the home welcoming and that the team's dedication, care, and compassion have made such a positive impression.
Your kind words about the manager and staff really mean a lot. We are very proud of the team and the way they support each resident with warmth, respect, and genuine care. I will be sure to share your feedback with everyone-it will mean a great deal to them.
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Review of

Orwell Care Home

from Lance T (Son of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time my mum has been here, the staff and manager have achieved more with my mum since she left respite care to try to get her going after hospital.
Tanya, Lee & all the staff are highly dedicated to wonderful care and attitude and respect of the elderly. I'm so pleased that she got into
the Orwell Care Home.
Reply from Walter Dzvairo, Nominated Individual at Orwell Care HomeWe are delighted that you are happy with the care your mum is receiving at Orwell Care Home, and we will continue to support her to achieve the best possible outcomes.
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Review of

Orwell Care Home

from L G (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was taking to Orwell Care Home in February for a rest, she was there for a month and I can't praise the staff enough, so kind, friendly, and they couldn't do enough for us. Mum was well looked after by everyone there, and as this was the first time we had every used a care home we were very
impressed a big thank you to all the staff.
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Review of

Burlingham House

from Debbie F (Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angie and her team have beeen very supportive, friendly and caring when our dear mum moved into Burlingham House in February. They have gone above and beyond with their help and support. Carers are excellent and really care for mum in a personal manner for her own needs. Mum is settling in now and adjusting
to her new routine.
Thank you all for supporting us at this difficult time.
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for your wonderful review it's means alot to me and the team
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Review of

Burlingham House

from Robert U (Husband of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is 65 and a foreign national and has Alzheimer's so has lapsed into her native language although she can understand and speak English. These could present a problem but everyone at the care home talk to her and are so friendly. This extends to the management who welcome residents to sit in
the office and chat.
She has been there since August last year and ever time I ask her if she is happy I get the answer "very Happy"
Although I hate her being away from home I know she is in the best place and in good hands given her condition
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for your kind review it means a lot to us all.
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Review of

Orwell Care Home

from K G (Daughter of Resident) published on 14 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into the Orwell a month ago. From our first contact with the home , the manager and staff couldn't have done more. They made us all feel welcome .mum settled really well. The staff are all kind , respectful and knowledgeable. It's obvious they enjoy their roles . Definitely go the extra
mile.It has a lovely atmosphere and there is always something happening for the residents if they choose to socialise. Mum is really happy. The home appears to be really well organised .
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Review of

Feltwell Lodge

from E W (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Review relating to October 2025.
Our family member was a resident at this care home and was known to be approaching the end of her life. This had been discussed in advance, and we had asked about communication procedures should her condition worsen.
On the day of her death, an email was sent stating
that her breathing had become laboured. No telephone call was made to any family member at that time, despite phone contact being used on other occasions.
By the time we became aware and arrived, our mother had already passed away, meaning we were unable to be with her at the end.
This review is not about preventing death, which we understood was expected. It is about communication at a critical moment and the importance of informing family promptly when end-of-life signs are present. After her death, we asked for clarification as to why no phone call was made, but this has not been clearly explained still to date. Would encourage families to ensure that end-of-life communications are clear
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you for taking the time to share your experience. First and foremost, we would like to extend our sincere condolences to you and your family. Losing a loved one is never easy, and we understand how important those final moments are.
End-of-life care and communication are matters we treat with the utmost seriousness. In this instance, the circumstances surrounding communication were reviewed both internally and by the relevant regulatory authorities. Following a full review, the case was closed with no further action required.
In line with agreed procedures and the documented care plan, contact was made with the nominated Lasting Power of Attorney (LPA) at the time. We understand that there may have been differing expectations regarding who should be contacted and how, and we recognise how distressing this situation has been for you. While we are unable to discuss specific details publicly due to confidentiality obligations. Once again, we are truly sorry for your loss.
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Review of

Orwell Care Home

from Colleen B (Resident) assisted by family/friend published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, the staff are lovely, kind and talk very nice. I have no complaints about anything and couldn't be happier. Thank you for being so kind and looking after me.
Reply from Walter Dzvairo, Nominated Individual at Orwell Care HomeThank you so much for your lovely message. It truly means the world to us to hear that you are happy and feel well cared for.
Our team works very hard to create a warm, respectful and supportive environment, so knowing that you feel comfortable and valued here is the greatest compliment we could receive. Your kind words will be shared with the staff - it will make their day. Thank you so much for being friendly and helping others settle in.
It is a privilege to look after you, and we are so pleased that you feel at home with us.

Regards
Walter & Tania
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Review of

Orwell Care Home

from Margaret L (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled in very quickly. The care has been exceptional and she is very well looked after. I was worried about her going into care and to see her so well has been amazing and to an extent enjoying life.
Reply from Walter Dzvairo, Nominated Individual at Orwell Care HomeHi Margaret

Thank you so much for your kind words. It truly means a great deal to us to hear that your mum has settled in so quickly and is doing well.
We understand how difficult the decision to move a loved one into care can be, and it's completely natural to feel worried. Knowing that you now feel reassured and can see her enjoying life is exactly what we strive for every day.
Our team works hard to provide not only high standards of care, but also warmth, companionship and meaningful daily experiences. Your feedback will be shared with the staff, as it will mean a lot to them to know their efforts are making such a positive difference.

Thank you again for taking the time to share your experience.
Regards
Walter & Tania
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Review of

Lark View Residential Care Home

from Gill S (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Lark View since March 25, and has a lovely room overlooking the courtyard. Recently my dad was hospitalised for 2 weeks and has now returned to Lark View he is very poorly but the team from management to caring teams have been kind and caring and have given us support as well as
making sure dad is as comfortable as possible. Dad's words to us on returning to Lark View from hospital was 'Im pleased Im home'. In my opinion Lark View is an excellent care home which totally puts the care and happiness of the residents at the heart of all they do!
Reply from Walter Dzvairo, Nominated Individual at Lark View Residential Care HomeThank you so much for taking the time to share your kind words. We are truly pleased to hear that your dad feels "at home" at Lark View-there is no greater compliment for us as a team.
It has been our privilege to support him, especially during this difficult period following his hospital stay. We're glad to know that both he and your family have felt cared for, supported, and reassured. Our team works hard to make sure every resident is comfortable, safe, and treated with dignity, and your feedback means a great deal to everyone here.
Thank you again for your trust in us. We will continue to do everything we can to keep your dad comfortable and well cared for.

Warm regards,
The Lark View Team
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Review of

Lark View Residential Care Home

from R J (Son of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always excellent with such friendly staff and care for my Dad - I cannot reccomend them highly enough and feel so very lucky that the care Dad receives is of the highest standard and I cannot reccomend the team their enough. The home itself is so clean and tidy and well managed that again it's a full
5* stars all round and nothing is too much trouble for these guys looking after my Dad and the other residents too. We recently had a cousin visit Dad from the USA who is a care home chaplain and she was blown away by the quality of Larkview and the team there and told them so too - she said none of her care homes or their staff in the USA she looks after would even come close to her Larkview experience - so in her qualified opinion [ex Harvard] that pretty much says it all !
Reply from gabby swann, Registered Manager at Lark View Residential Care HomeThank you for your lovley review and like all our residents Dad is a pleasure to have here.
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Review of

Burlingham House

from Amanda L (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burlingham House care home is an absolutely wonderful care facility.
My dad had a bad fall and was discharged from hospital to Burlingham House as he was at risk of further falls.
I cannot praise Angie, Layla, All the care staff and ancillary staff enough - they were all fantastic,
Dad was warmly
welcomed from the moment he arrived and he was shown the utmost love and care from everyone who came into contact with him.
Devastatingly, dad suddenly passed way after a couple of weeks and the respect, dignity and kindness that was demostrated to dad and our family was outstanding in the very sad circumstances. Angie the Manager even came in to support us even though she was away on leave - she cut her holiday short to be there for us.
The grounds are beautiful and the rooms are spacious.
They made a very sad experience so much more bearable for us and I will be forever grateful
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for this wonderful review. It was a pleasure looking after dad.
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Review of

Lark View Residential Care Home

from Jen B (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent the last 6 months of his life at Lark View and I couldn't have asked for a better home. The love, care and compassion shown to him were outstanding. The beautiful gardens and surroundings really helped, being able to walk along the lanes and sit outside watching the birds. The carers, staff
and managers have been fantastic. I have felt supported, welcomed and informed throughout. Thank you.
Reply from Walter Dzvairo, Nominated Individual at Lark View Residential Care HomeThank you so much for your kind words - they truly mean a lot to all of us. Your dad was such an amazing man, and it was a privilege to have known and cared for him. He touched so many lives here with his warmth and character, and he will always be remembered with great affection.We are also deeply grateful for the beautiful bench donation. It is such a meaningful gesture and will provide a special place for reflection and comfort for residents, families, and staff alike.With heartfelt thanks,
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Review of

Burlingham House

from J H (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Burlingham house for 5 months now and seems settled and happy.The staff are amazing, kind, compassionate, caring, funny and above all look after my Mum with respect. I feel the pressure taken off me and can now enjoy quality time with mum.They keep me informed of any/all changes in
mum's well-being. The choice of meals is great, and plenty of variety. They have plenty of activities to do , should they choose to participate. I feel happy that my mum is being well cared for with good people and a beautiful home to live in.
Reply from Angie Venables, Registered Manager at Burlingham HouseThank you so much for your kind and heartfelt words. We're absolutely delighted to hear that your mum is feeling settled and happy at Burlingham House. It means the world to our team to know that their care and compassion are making a positive difference not only for your mum but for you as well.
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Review of

Lark View Residential Care Home

from R M (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my mother was very lucky to get a room at Lark View, she is very happy and the carers and management make sure the residents have plenty of activities throughout the day. I was lucky enough to be there at meal time, I was impressed with the freshly, created meals every day (looked delicious).
I have made several visits over the last months and it is always clean, residents are always dressed very smart and clean. Top job!
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Review of

Lark View Residential Care Home

from J H (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful find! My mother wanted me to find her "somewhere nice" Lark View surpasses this 100% on every level. The most caring staff, a happy family-run home, my mother couldn't be happier. The food is brilliant, good home cooked meals by marvellous cooks. The most accommodating & caring manager.
We are so pleased that Mum is being so well cared for & that she is so happy too.
Reply from Walter Dzvairo, Nominated Individual at Lark View Residential Care HomeThank you so much for your kind and heartfelt words - it truly means a great deal to us.We're absolutely delighted to hear that your mother is happy at Lark View and that she feels well cared for. Our team works hard to create a warm, family-style environment where residents feel safe, respected, and at home, so your feedback is incredibly encouraging.We'll be sure to pass on your lovely comments to our care staff, kitchen team, and our manager - they will be thrilled to know their efforts are so appreciated.Thank you again for your trust and support. It's a privilege to care for your mum.Regards
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Review of

Burlingham House

from Mandy G (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Burlingham for around 4 months now she's settled in really quickly , all the staff are friendly and helpful they are looking after mum really well . She has a lovely room looking onto the garden and has different activities to do each day which I know she loves . It's a joy
to see her so settled in such a nice place . Thanks to all the team at Burlingham you really are a great bunch of people
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Review of

Burlingham House

from Jackie T (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just returned from two weeks respite care and I cannot fault anything. The staff have all been absolutely amazing, so kind and caring and professional. Also, so accurate with a large amount of regular medication. Great food too, I'm told!
Thank you all, we would not hesitate to use
you again in the future should the need arise.
Reply from Angie Venables, Registered Manager at Burlingham HouseThank you so much for taking the time to review us - it truly means a lot. We're incredibly grateful for your kind words and support. Receiving such a wonderful review not only encourages our team but also helps others get to know what we strive to offer. Your feedback is greatly appreciated, and we're so glad we could provide a positive experience for you.
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Awards / Recognitions (0)

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Frequently Asked Questions about Suffolk Serenity Living Ltd

Costs for care homes owned by Suffolk Serenity Living Ltd

Average costs per week for care homes owned by Suffolk Serenity Living Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Suffolk Serenity Living Ltd, based on 5 out of 5 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,510
Residential Dementia Care £1,435
Nursing Care £1,810
All Care Types £1,510
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Suffolk Serenity Living Ltd own?

Suffolk Serenity Living Ltd own 5 Care Homes.

Which Suffolk Serenity Living Ltd Care Homes have the highest review score?

Burlingham House, Lark View Residential Care Home & Orwell Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Suffolk Serenity Living Ltd to verify any information. View our terms and conditions.