Care Homes Owned by Suffolk Serenity Living Ltd

My mum moved to the home and I thought she would not settle as she loved the old home. But when I phone her she is so happy and feels spoilt rotten by the staff and her room is very well equiped and spacious for her needs. The staff that I have met are friendly and kind to her and she is more coherent and happy and we can see a change in her. Plus she has put weight on which is a good sign

In the last 6 weeks mum deteriorated but was still cared for very well by the team. Lovely carers and Angie the manageress went above and beyond in keeping us informed. Sadly mum passed in August but I felt on behalf of our family I wanted to thank the team who cared for mum, and showed us compassion during a few exceptionally difficult weeks. I have no hesitation in recommending Burlingham House to a family who are looking to place their dear relative in a care home.

My mother in law moved into Lark View in April 2025. It was a difficult transition for her being a fiercely independent woman, adjusting to life in a care home was difficult, the rooms at Lark View are beautifully appointed the majority have beautiful views of the countryside and mum enjoyed spotting the wildlife. The staff at the home were so accommodating, kind and helpful towards her, nothing was too much trouble, she became very fond of a number of the staff members there many of whom are still there now. mum succumbed to her illness late August and became bedridden, the staff were so kind, thoughtful and helpful towards her in her last few weeks of her stay there, she was treated with great care and dignity, she sadly passed over a weekend and the staff on duty were just amazing, with offering to help us with everything, we were awash with tea and the stories we have since been told about her have really helped us with our grief. Highly reccommend this lovely home.

I looked at many homes before finding Orwell and none of them came close. It truly is a beautiful place for mum to be.

I love it here I am well looked after have made a lot of friends and the Staff are so kind. The food is wonderful. I have a realy lovely room. This home looks so cosy with all the preety thing that they have around. We have activities if we want to take part.

Very satisfied with how the Home is run and managed.

The staff have also helped with all of queries and nothing seems to be too much trouble.

As a family we have been welcomed wholeheartedly at the home our mum Jean is now settling in with the other residents

The welcoming atmosphere is felt as soon as you enter Burlingham House . There is a pleasant easy flow around the communal rooms . Staff are engaged in different ways with residents and you see many smiles and hear lots of laughter.My aunt went to Burlingham for respite this February and has remained there . In that time she has gained much needed weight thanks to the plentiful and nutritious meals and snacks on offer .I have seen her eating meals I never saw her eat before . I know that her tastes are catered for down to her requests for a bit of toast or biscuits .She has mixed dementia with profound memory loss but with the kindly reassurance from the staff she is frequently happy and taking part in the many activities the team provide .She always looks presentable and appears so much happier in many moments. Haircuts ,nail care , district nurses ,GP visits are all arranged by the team and I am kept informed.I do feel reassured that she is respected and cared for in Burlingham House

I moved into the Orwell following 12 months of hospital and rehab stays. I have been made to feel very welcome and am delighted to be living with my sister! I feel very fortunate to have such lovely people around me - I have witnessed how caring and supportive they are over visits with my sister! Thank you from me and the rest of my family.

the staff are amazing, they are really good with my stepdad, as he can be very difficult, just fantastic, they make me and my family feel welcomed, offering tea or soft drinks, i feel it's like a home from home, we take my stepdad out in the garden which has some chairs and table so we can all sit with him, this is an amazing care home.

Dad has been in care for a year now. He seems settled. He has a great rapport with management and carers. I'm forever grateful when I see him smile at them . Leaving Dad hurts my heart but I know it's the best place for his needs. I find certain carers extremely efficient and caring towards dad . They always try to put a smile on his face and make him laugh . For all this I'm truly thankful

I can't praise them enough to make her feel at home.

Mum tells us she is well cared for and has everything she needs, loves her room and the large window overlooking the garden where all the games and events happen. Mum does not need to join in but loves to watch.

I have the greatest respect for all the staff and management at Feltwell Lodge. This includes carers, cleaners, handymen. The staff have tremendous patience and treat all the residents with great care and respect, and some are difficult. The whole place inside and out is always clean and tidy. The rooms are all excellent and clean. Feltwell Lodge already has a very good reputation and it is obvious the pleasant staff intend to keep it so. I would have no hesitation in recommending Feltwell Lodge to anyone needing care for their family and brokenhearted that my wife has dementia but am happy she could not have been in a better home. I feel the future is in good hands.

Home is spotlessly clean, staff can't do enough for residents, kind, happy & patient. Dining room nice and spacious and airey good food also.

I cannot thank you enough for the way you care for my wife, she couldn't be in a better place. The care and understanding you give to all of us - as a resident or family is fabulous - I am grateful for your kindness, care and can only say thank you.

I'm very pleased with how my Dad is being looked after at The Orwell. The staff are caring, helpful and respectful to the residents. The staff are also engaging and friendly to everyone and there are activities for the residents to help them engage with the care staff and the other residents. I feel confident that my Dad is being well looked after and I have no hesitation in recommending this residential care home.

My husband has settled in well to this home. The family has been very pleased with the friendliness and accessibility of the staff. We have also appreciated their caring attitude.

My mum had mixed dementia and she spent the last 9 months of her life being cared for at Burlingham House. She settled in really quickly and loved her room and all the wonderful activities. As a family we cannot thank and praise the staff enough for their dedication, compassion, friendliness and how they attended to all her needs. The warm environment, cleanliness and atmosphere within the home is exceptional and we would have no hesitation in recommending this lovely care home to other people.