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Care Homes Owned by Suffolk Serenity Living Ltd in Norfolk

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8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Suffolk Serenity Living Ltd in Norfolk

Only the locations & reviews in Norfolk for Suffolk Serenity Living Ltd are showing below.

View the details of all 6 locations (with 149 reviews) owned by Suffolk Serenity Living Ltd

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Suffolk Serenity Living Ltd Locations in Norfolk (2)

 - Browse 2 Care Homes owned by Suffolk Serenity Living Ltd in Norfolk
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Burlingham House
Dell Corner Lane, North Burlingham, Norwich NR13 4EQ 
9.7 37 reviews
Burlingham House, Norwich, Norfolk
"My Father who has Alzheimer's, went to Burlingham House at the beginning of February 2026. All the staff are amazing, and it's so clean.…"   Read all 37 reviews
  • from £1,450 / week
  • 49 Rooms
Location Type Care Home

Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside. The team is proud to offer comprehensive services tailored to meet diverse needs, including ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Feltwell Lodge
Lodge Road, Feltwell, Thetford IP26 4DR 
8.8 15 reviews
Feltwell Lodge, Thetford, Norfolk
"I am very impressed with the level of care my dad receives on a daily basis. The staff are all amazing and have an incredible amount of…"   Read all 15 reviews
  • from £1,300 / week
  • 45 Rooms
Location Type Care Home

Feltwell Lodge is a former Victorian hunting lodge set in 5 acres of beautifully landscaped gardens situated in South Norfolk between Feltwell and Methwold. Feltwell Lodge is registered for 45 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Suffolk Serenity Living Ltd Reviews in Norfolk (52)

8.2

Suffolk Serenity Living Ltd has a Group Review Score of 8.2 (8.174) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Suffolk Serenity Living Ltd must have a Review Score.

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Review of

Feltwell Lodge

from Sarah S (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the level of care my dad receives on a daily basis. The staff are all amazing and have an incredible amount of patience.
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThanks for the amazing feedback Sarah, much appreciated
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Review of

Burlingham House

from Rob C (Son of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father who has Alzheimer's, went to Burlingham House at the beginning of February 2026. All the staff are amazing, and it's so clean. His en-suite room is immaculate. His clothes are always clean. The varied activities that my father can participate in, are wonderful, for his mind and happiness.
Since he has been in there, he seems much more contented and happy. They made a beautiful birthday cake for his birthday, and gave him presents. The food is amazing, a great range of meals. In the room where he spend his days, there is always a member of staff present. I cannot fault Burlingham house in anyway. So again, I would like to thank everyone at Burlingham house for looking after my dad, it gives us peace of mind that he is being looked after so well
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for the wonderful review it means so much to us all.
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Review of

Feltwell Lodge

from B R (Son of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my mother by Feltwell Lodge has transformed her life, which has in turn, given us, her family, peace of mind. She is in a better place mentally than she has been for the past several years. I cannot express in words the gratitude we collectively have for Feltwell Lodge and its staff.
I cannot believe how lucky my mum has been to have been cared for by such kind people. Thank you!
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Feltwell Lodge to hear about the positive difference we have made to your mother's life and to your family's peace of mind.

Providing compassionate, person-centred care is at the heart of everything we do, and we are delighted to hear that your mother is happier and in a better place mentally. Your feedback is incredibly rewarding for our entire team, who work tirelessly to ensure every resident feels safe, valued, and cared for.

We are grateful for the trust you have placed in us and will continue to support your mother with the same kindness, dignity, and compassion.

Thank you again for taking the time to share your experience.
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Review of

Feltwell Lodge

from K T (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Feltwell Lodge for over three months and has settled in well. The manager (and her staff) have been exceptionally caring and professional. The ensuite rooms are well-equipped and spotlessly clean, as are the communal areas. The garden and grounds are very beautiful and well-cared
for.
I am very grateful indeed!
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you so much for your kind words. We are delighted to hear that your mum has settled in well and that you have been happy with the care and support provided by the team.

Your comments regarding the cleanliness of the home and the upkeep of the gardens are greatly appreciated. It means a lot to know that you feel reassured and grateful for the care your mum is receiving.

Thank you again for your support and trust in Feltwell Lodge.
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Review of

Feltwell Lodge

from Peter B (Husband of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident at Feltwell Lodge since October 2023. She has a very nice room, recently redecorated. She has dementia and can be difficult at times, but the care given is excellent. The staff have compassion and understand the residents' problems. The range of activities is good, my wife
likes the musical turns and coaching animals. The food is good, and I, at times, have dinner with my wife; a very nice cake was made for us on our wedding anniversary. All in all, it is reassuring knowing my wife is safe and being well cared for. If there is a problem, the home informs me straight away.
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you for taking the time to share your experience - your kind words mean a great deal to us.

We're so pleased to hear that your wife is comfortable in her room and that you're happy with the care she receives. Supporting residents living with dementia requires patience, compassion, and understanding, so it's especially rewarding to know our team is making a positive difference.
Thank you again for your continued trust and support.
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Review of

Feltwell Lodge

from S C (Son of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy visiting my mum at the home, she is happy and comfortable. Staff are always helpful, talking and engaging with all residents. My mum likes to take part in all activities during the day. The home is always neat and tidy when I visit. My mum's room is well equipped with everything she needs. I
am confident that my mum is safe and well cared for at the home.
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to hear that your mum is happy, comfortable, and enjoying her time at the home.
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Review of

Feltwell Lodge

from Derek H (Brother of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was prescribed end of life care at his own home, but since being in Feltwell Lodge Care Home, although he has dementia, I have my happy, fun loving brother back. He's out of bed, joining in with activities, smiling, singing and eating all of the amazing food there. The staff are all amazing,
kind and caring, and all his needs are being met.
Fantastic, I would highly recommend this care home.
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you so much for sharing such a heartfelt review. It truly means a great deal to hear how your brother has rediscovered his joy and quality of life since joining us at Feltwell Lodge. Thank you again for your recommendation and for trusting us with your brother's care.
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Review of

Burlingham House

from Debbie F (Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angie and her team have beeen very supportive, friendly and caring when our dear mum moved into Burlingham House in February. They have gone above and beyond with their help and support. Carers are excellent and really care for mum in a personal manner for her own needs. Mum is settling in now and adjusting
to her new routine.
Thank you all for supporting us at this difficult time.
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for your wonderful review it's means alot to me and the team
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Review of

Burlingham House

from Robert U (Husband of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is 65 and a foreign national and has Alzheimer's so has lapsed into her native language although she can understand and speak English. These could present a problem but everyone at the care home talk to her and are so friendly. This extends to the management who welcome residents to sit in
the office and chat.
She has been there since August last year and ever time I ask her if she is happy I get the answer "very Happy"
Although I hate her being away from home I know she is in the best place and in good hands given her condition
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for your kind review it means a lot to us all.
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Review of

Feltwell Lodge

from E W (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Review relating to October 2025.
Our family member was a resident at this care home and was known to be approaching the end of her life. This had been discussed in advance, and we had asked about communication procedures should her condition worsen.
On the day of her death, an email was sent stating
that her breathing had become laboured. No telephone call was made to any family member at that time, despite phone contact being used on other occasions.
By the time we became aware and arrived, our mother had already passed away, meaning we were unable to be with her at the end.
This review is not about preventing death, which we understood was expected. It is about communication at a critical moment and the importance of informing family promptly when end-of-life signs are present. After her death, we asked for clarification as to why no phone call was made, but this has not been clearly explained still to date. Would encourage families to ensure that end-of-life communications are clear
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you for taking the time to share your experience. First and foremost, we would like to extend our sincere condolences to you and your family. Losing a loved one is never easy, and we understand how important those final moments are.
End-of-life care and communication are matters we treat with the utmost seriousness. In this instance, the circumstances surrounding communication were reviewed both internally and by the relevant regulatory authorities. Following a full review, the case was closed with no further action required.
In line with agreed procedures and the documented care plan, contact was made with the nominated Lasting Power of Attorney (LPA) at the time. We understand that there may have been differing expectations regarding who should be contacted and how, and we recognise how distressing this situation has been for you. While we are unable to discuss specific details publicly due to confidentiality obligations. Once again, we are truly sorry for your loss.
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Review of

Burlingham House

from Amanda L (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burlingham House care home is an absolutely wonderful care facility.
My dad had a bad fall and was discharged from hospital to Burlingham House as he was at risk of further falls.
I cannot praise Angie, Layla, All the care staff and ancillary staff enough - they were all fantastic,
Dad was warmly
welcomed from the moment he arrived and he was shown the utmost love and care from everyone who came into contact with him.
Devastatingly, dad suddenly passed way after a couple of weeks and the respect, dignity and kindness that was demostrated to dad and our family was outstanding in the very sad circumstances. Angie the Manager even came in to support us even though she was away on leave - she cut her holiday short to be there for us.
The grounds are beautiful and the rooms are spacious.
They made a very sad experience so much more bearable for us and I will be forever grateful
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for this wonderful review. It was a pleasure looking after dad.
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Review of

Burlingham House

from J H (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Burlingham house for 5 months now and seems settled and happy.The staff are amazing, kind, compassionate, caring, funny and above all look after my Mum with respect. I feel the pressure taken off me and can now enjoy quality time with mum.They keep me informed of any/all changes in
mum's well-being. The choice of meals is great, and plenty of variety. They have plenty of activities to do , should they choose to participate. I feel happy that my mum is being well cared for with good people and a beautiful home to live in.
Reply from Angie Venables, Registered Manager at Burlingham HouseThank you so much for your kind and heartfelt words. We're absolutely delighted to hear that your mum is feeling settled and happy at Burlingham House. It means the world to our team to know that their care and compassion are making a positive difference not only for your mum but for you as well.
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Review of

Burlingham House

from Mandy G (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Burlingham for around 4 months now she's settled in really quickly , all the staff are friendly and helpful they are looking after mum really well . She has a lovely room looking onto the garden and has different activities to do each day which I know she loves . It's a joy
to see her so settled in such a nice place . Thanks to all the team at Burlingham you really are a great bunch of people
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Review of

Burlingham House

from Jackie T (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just returned from two weeks respite care and I cannot fault anything. The staff have all been absolutely amazing, so kind and caring and professional. Also, so accurate with a large amount of regular medication. Great food too, I'm told!
Thank you all, we would not hesitate to use
you again in the future should the need arise.
Reply from Angie Venables, Registered Manager at Burlingham HouseThank you so much for taking the time to review us - it truly means a lot. We're incredibly grateful for your kind words and support. Receiving such a wonderful review not only encourages our team but also helps others get to know what we strive to offer. Your feedback is greatly appreciated, and we're so glad we could provide a positive experience for you.
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Review of

Burlingham House

from Julie F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mother received at Burlingham House. was excellent. I couldn't fault anything. The amazing staff are friendly, caring, nothing was too much trouble. The staff always welcomed you in with a smile. My goodness the food looked and smelted delicious. My Mother and other resident were always
clean and well presented.The Manager and Staff made my Mother feel welcome she soon became a part of their family.
I came to visit Mum weekly and I always felt happy when I left, knowing that she was happy.
Unfortunately mum's stay was only for 6+ weeks as she sadly passed away peacefully in her sleep.
The support, empathy provided at mum passing was amazing. If you are thinking of putting your loved one into a care home then I would recommend you put them into Burlingham House as this home deserves to rated as a 10
Reply from Angie Venables, Registered Manager at Burlingham HouseThankyou so much for your amazing review I will pass this onto my team.
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Review of

Burlingham House

from L J (Friend of Resident) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff couldn't wish for better care and an amazing place
looking after my mum. Thank you to everyone. Done such an amazing job each and every one of you. Really couldn't wish for a better care home.
Reply from Angie Venables, Registered Manager at Burlingham HouseWe are so lucky to have such a dedicated and caring team. Thank you so much for this lovely review it is very much appreciated.
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Review of

Burlingham House

from Jeremy H (Nephew of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Burlingham House in July 2020 following a capability assessment by the council. She was looked after, from the start, very well and settled in easily and she soon accepted being there. At that time her memory loss was only limited, so her move could have been problematic but
it was not.
She has been very well cared for right up to the time of her decline in the last few months and death on 27th September at the age of 101. Last year, when she had her 100th Birthday, Burlingham staff made a great effort to arrange a party for her and for all the residents, including laying on an opera singer - as my aunt was a keen member of a choir when younger. My aunt was single and none of her family lived close, so Burlingham staff became her family. In her last days, they and the local doctor worked together to ensure that she was in minimal pain and discomfort. Many of her relations were able to visit her in this time and to say goodbye. A big thank you!
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Review of

Burlingham House

from P J (Son of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at this care home over a month now mum has been looked after by the staff . Who are all very friendly and helpful. It's a lovely home and the staff are always helpful and kind.
The place is very clean and there is plenty of room for the residents to move around or they can sit and chill.
There
are daily activities to do if they wish.
We are pleased we made the correct decision and have no regets.
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Review of

Burlingham House

from J S (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a very positive experience with Mum's care at Burlingham House
for the last four months.
The managers and carers are very professional, caring and friendly,
nothing is too much trouble they never complain about my numerous questions
and needs for Mum.
The food is to a high standard
and when Mum is not feeling hungry, they
will try and prepare something specially for her.
I can relax and know Mum is being very well cared for.
Cannot thank them enough.
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Review of

Burlingham House

from Janice D (Wife of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident in Burlingham House for 2 months before he passed away. We were both well cared for I cannot praise the carers enough. When I visited they always greeted me by my Christian name. When he became quite frail I didn't want to leave him and in his last few days they arranged for
me to stay near him. I was always looked after well. There were always lots of activities going on for the residents. We had a lovely Christmas Day dinner and Christmas party. Children from a nearby school came in to sing carols on one of the days leading up to Christmas. I cannot praise them enough, carers and managers.
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