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Care Home Owned by Suffolk Serenity Living Ltd in Norfolk

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6.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Suffolk Serenity Living Ltd in Norfolk

Only the locations & reviews in Norfolk for Suffolk Serenity Living Ltd are showing below.

View the details of all 4 locations (with 18 reviews) owned by Suffolk Serenity Living Ltd

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Suffolk Serenity Living Ltd Locations in Norfolk (1)

 - Browse 1 Care Home owned by Suffolk Serenity Living Ltd in Norfolk
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Feltwell Lodge
Lodge Road, Feltwell, Thetford IP26 4DR 
2.5 9 reviews
Feltwell Lodge, Thetford, Norfolk
"I have been visiting/dealing with Feltwell lodge for nearly eight years now and in all that time, I have had no occasion for any concern.…"   Read all 9 reviews
  • from £1,100 / week
  • 45 Rooms
Location Type Care Home

Feltwell Lodge is a former Victorian hunting lodge set in 5 acres of beautifully landscaped gardens situated in South Norfolk between Feltwell and Methwold. Feltwell Lodge is registered for 45 ... Read more about Feltwell Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Suffolk Serenity Living Ltd Reviews in Norfolk (9)

6.8

Suffolk Serenity Living Ltd has a Group Review Score of 6.8 (6.809) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Suffolk Serenity Living Ltd must have a Review Score.

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Review of

Feltwell Lodge

from E W (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Review relating to October 2025.
Our family member was a resident at this care home and was known to be approaching the end of her life. This had been discussed in advance, and we had asked about communication procedures should her condition worsen.
On the day of her death, an email was sent stating
that her breathing had become laboured. No telephone call was made to any family member at that time, despite phone contact being used on other occasions.
By the time we became aware and arrived, our mother had already passed away, meaning we were unable to be with her at the end.
This review is not about preventing death, which we understood was expected. It is about communication at a critical moment and the importance of informing family promptly when end-of-life signs are present. After her death, we asked for clarification as to why no phone call was made, but this has not been clearly explained still to date. Would encourage families to ensure that end-of-life communications are clear
Reply from Walter Dzvairo, Nominated Individual at Feltwell LodgeThank you for taking the time to share your experience. First and foremost, we would like to extend our sincere condolences to you and your family. Losing a loved one is never easy, and we understand how important those final moments are.
End-of-life care and communication are matters we treat with the utmost seriousness. In this instance, the circumstances surrounding communication were reviewed both internally and by the relevant regulatory authorities. Following a full review, the case was closed with no further action required.
In line with agreed procedures and the documented care plan, contact was made with the nominated Lasting Power of Attorney (LPA) at the time. We understand that there may have been differing expectations regarding who should be contacted and how, and we recognise how distressing this situation has been for you. While we are unable to discuss specific details publicly due to confidentiality obligations. Once again, we are truly sorry for your loss.
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Review of

Feltwell Lodge

from Carole H (Wife of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting/dealing with Feltwell lodge for nearly eight years now and in all that time, I have had no occasion for any concern. They have been ready for any change in my husband's condition and met it in a completely professional and caring manner.
The care has always been exemplary with
everything done in a dignified, caring and compassionate way.
The food surpasses what I have been offered in other establishments, by a long way, all home-cooked too.
The help, understanding and kindness, shown to me, also, is far and above what I have experienced elsewhere.
I just hope if I need a home, I will be fortunate enough to go into one as good, or even half as good as Feltwell Lodge.
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Review of

Feltwell Lodge

from Paul T (Son of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 21 months, and we as a family could not have wished for a better care home. Mum was treated with dignity, care, compassion and humour by all the staff, especially in her last few months when she was bed-bound and unable or unwilling to communicate most of the time. All the
staff seem to do their job because they want to, not because they have to. Thank you once again for being with Mum when she passed, it means the world to us.
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Review of

Feltwell Lodge

from Carole L B (Daughter of Resident) published on 11 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident of Feltwell Lodge from Dec 2017 to Sep 2019. During this time, I have been nothing but impressed with the quality of care and attention shown to my mother, as well as other residents. The management and staff truly go above and beyond in their approach to caring for the residents.
My mother was bed-bound for most of her time at the Lodge, but the staff made it a point to include her in activities that might interest her; arranging for bedside poetry reading, granting us permission to put up a bird feeder directly outside her window, and bringing in visitors and animals to her room whenever possible are but a few that come to mind. The staff we encountered all demonstrated kindness, patience and professionalism; personal hygiene and facility hygiene standards were excellent, and they did a wonderful job of keeping Mum as healthy and comfortable as possible.
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Review of

Feltwell Lodge

from J P (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed today with the entertainments manager. She had arranged for curators at a local museum to visit the home and talk about artefacts they had brought with them. My Dad engaged with one of the gentlemen immediately and was the most animated I have seen him in ages. An excellent way to
'reach' the residents.
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Review of

Feltwell Lodge

from Barbara M (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always spotlessly clean and tidy. The staff are caring and respectful to both visitors and residents. I and family are so pleased we have such a beautiful home in our area.
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Review of

Feltwell Lodge

from A W (Son of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always kind, polite and efficient.
Have found that all staff look after my mother with care and kindness.
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Review of

Feltwell Lodge

from Anne-Marie H (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Feltwell Lodge is a genuine home from home. The care and respect my Dad has received has been outstanding and so comforting for us his family. I recommend Feltwell Lodge without reservation. Staff are caring, hardworking and sensitive to the individual needs of residents. The environment is warm, clean,
homely and stimulating and every effort is taken to get to know the residents well to best meet their individual needs. The setting and gardens are beautiful and the activities arranged have brought real joy to my Dad. Nothing is too much trouble and time is taken to answer queries clearly and fully. Feltwell is led by an experienced, caring and inspiring individual whose passion and determination to provide the best care possible for his residents shines through. All staff, nursing, care, cleaning, catering, grounds and maintenance take pride in their work and we will never be able to thank them enough for providing such a safe and comfortable space for my Dad to move to.
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Review of

Feltwell Lodge

from Deni W (Friend of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home, managers and staff are amazing! They are so welcoming and helpful and they do their jobs amazingly. It’s like a home from home. Everything is resident-centred and they look after them so well, as if it’s their own parents/grandparents. If you have any special requests they do everything thy
can to accommodate you. I can honestly say they went above and beyond my expectations for a care home! The manager makes the home what it is with his fantastic team around him.
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