Suffolk Serenity Living Ltd in Norfolk | 1 Care Home

Review of
Feltwell Lodge
from Carole H (Wife of Resident) published on 5 November 2019 Submitted via Website • Report

Overall Experience

I have been visiting/dealing with Feltwell lodge for nearly eight years now and in all that time, I have had no occasion for any concern. They have been ready for any change in my husband's condition and met it in a completely professional and caring manner.
The care has always been exemplary with

everything done in a dignified, caring and compassionate way.
The food surpasses what I have been offered in other establishments, by a long way, all home-cooked too.
The help, understanding and kindness, shown to me, also, is far and above what I have experienced elsewhere.
I just hope if I need a home, I will be fortunate enough to go into one as good, or even half as good as Feltwell Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from Paul T (Son of Resident) published on 15 October 2019 Submitted via Website • Report

Overall Experience

My mother was a resident for 21 months, and we as a family could not have wished for a better care home. Mum was treated with dignity, care, compassion and humour by all the staff, especially in her last few months when she was bed-bound and unable or unwilling to communicate most of the time. All the

staff seem to do their job because they want to, not because they have to. Thank you once again for being with Mum when she passed, it means the world to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from Carole L B (Daughter of Resident) published on 11 October 2019 Submitted via Website • Report

Overall Experience

My mother was resident of Feltwell Lodge from Dec 2017 to Sep 2019. During this time, I have been nothing but impressed with the quality of care and attention shown to my mother, as well as other residents. The management and staff truly go above and beyond in their approach to caring for the residents.

My mother was bed-bound for most of her time at the Lodge, but the staff made it a point to include her in activities that might interest her; arranging for bedside poetry reading, granting us permission to put up a bird feeder directly outside her window, and bringing in visitors and animals to her room whenever possible are but a few that come to mind. The staff we encountered all demonstrated kindness, patience and professionalism; personal hygiene and facility hygiene standards were excellent, and they did a wonderful job of keeping Mum as healthy and comfortable as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from J P (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report

Overall Experience

I was so impressed today with the entertainments manager. She had arranged for curators at a local museum to visit the home and talk about artefacts they had brought with them. My Dad engaged with one of the gentlemen immediately and was the most animated I have seen him in ages. An excellent way to

'reach' the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from Barbara M (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report

Overall Experience

The home is always spotlessly clean and tidy. The staff are caring and respectful to both visitors and residents. I and family are so pleased we have such a beautiful home in our area.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from A W (Son of Resident) published on 25 April 2019 Submitted via Postal Card • Report

Overall Experience

Always kind, polite and efficient.
Have found that all staff look after my mother with care and kindness.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from Anne-Marie H (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report

Overall Experience

Feltwell Lodge is a genuine home from home. The care and respect my Dad has received has been outstanding and so comforting for us his family. I recommend Feltwell Lodge without reservation. Staff are caring, hardworking and sensitive to the individual needs of residents. The environment is warm, clean,

homely and stimulating and every effort is taken to get to know the residents well to best meet their individual needs. The setting and gardens are beautiful and the activities arranged have brought real joy to my Dad. Nothing is too much trouble and time is taken to answer queries clearly and fully. Feltwell is led by an experienced, caring and inspiring individual whose passion and determination to provide the best care possible for his residents shines through. All staff, nursing, care, cleaning, catering, grounds and maintenance take pride in their work and we will never be able to thank them enough for providing such a safe and comfortable space for my Dad to move to.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Feltwell Lodge
from Deni W (Friend of Resident) published on 23 August 2018 Submitted via Website • Report

Overall Experience

The home, managers and staff are amazing! They are so welcoming and helpful and they do their jobs amazingly. It’s like a home from home. Everything is resident-centred and they look after them so well, as if it’s their own parents/grandparents. If you have any special requests they do everything thy

can to accommodate you. I can honestly say they went above and beyond my expectations for a care home! The manager makes the home what it is with his fantastic team around him.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by Suffolk Serenity Living Ltd in Norfolk

Suffolk Serenity Living Ltd Locations in Norfolk (1)

Suffolk Serenity Living Ltd Reviews in Norfolk (8)

Reviews posted for members of Suffolk Serenity Living Ltd

Feltwell Lodge

Feltwell Lodge

Feltwell Lodge

Feltwell Lodge

Feltwell Lodge

Feltwell Lodge

Feltwell Lodge

Feltwell Lodge

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers