1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Suffolk Serenity Living Ltd
  4. Locations Owned by Suffolk Serenity Living Ltd in East Sussex

Care Home Owned by Suffolk Serenity Living Ltd in East Sussex

Jobs
8.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Suffolk Serenity Living Ltd in East Sussex

Only the locations & reviews in East Sussex for Suffolk Serenity Living Ltd are showing below.

View the details of all 6 locations (with 149 reviews) owned by Suffolk Serenity Living Ltd

Are you responsible for the marketing of Suffolk Serenity Living Ltd? View your Advertising Options

Suffolk Serenity Living Ltd Locations in East Sussex (1)

 - Browse 1 Care Home owned by Suffolk Serenity Living Ltd in East Sussex
List View
Map View
Sort By
Queensmead
92 Victoria Road, Polegate BN26 6BU 
3.1 75 reviews
Queensmead, Polegate, East Sussex
"My dear mum was a resident at Queensmead for approximately 3 weeks. She was extremely happy and settled and all the staff were so kind and…"   Read all 75 reviews
  • 21 Rooms
Location Type Care Home

With its family-centric ethos and welcoming atmosphere, Queensmead is conveniently situated in the village of Polegate, just north of Eastbourne: perfect for local amenities and just five minutes’ ... Read more

Younger Adult Care Permanent Care

Suffolk Serenity Living Ltd Reviews in East Sussex (75)

8.2

Suffolk Serenity Living Ltd has a Group Review Score of 8.2 (8.174) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Suffolk Serenity Living Ltd must have a Review Score.

Overall Experience
  • 53
  • 17
  • 2
  • 1
  • 2
Date Published
  • 75
  • 0
  • 0
  • 2
  • 73
Reviewer Connection to Suffolk Serenity Living Ltd
  • 23
  • 15
  • 8
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Queensmead

from Kathy G (Daughter-in-law of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
It is now 6 months since my mother-in-law passed away, having been a resident at Queensmead for the last 2 and a half years of her life. We have no issues with the standard of care she received prior to her passing, as the caring team were always kindly and supportive of her needs as she grew more frail.
Unfortunately the same cannot be said of the owner/director and accounts department of the Chanctonbury group, who fail to acknowledge our phone calls, emails or text messages requesting that the refund due to my mother-in-law's estate be paid forthwith. This action is contrary to the terms of the contract which state that all refunds due must be made within 2 months of a resident passing away. No regard has been given to the stress this has caused my family at this very sad time. It is equally worrying that according to Companies House, the company name was changed from Chanctonbury to Aethel Care Homes Ltd on 28 October this year. I wonder why!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Joanne M (Granddaughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely angry and frustrated with the directors of the company who have yet to repay my grandmother's deposit and payment made in advance which is due 5 months on since she died. This has caused extreme stress to my parents who have been ignored and on occasion that they have been able to speak to
a director fobbed off with false promises. Furthermore, they also seem to think it is acceptable to ignore my email where I have given them the opportunity to explain if there is an issue before I have to resort to writing such a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Laraine K (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was a resident at Queensmead for approximately 3 weeks. She was extremely happy and settled and all the staff were so kind and supportive to my mum and us as a family too. Nothing was too much trouble, everyone was extremely friendly and their professionalism was second to none. Mum really
enjoyed the activities, even drawing a picture for the first time in years! The food was excellent and Mum loved the social side of being with other residents. Thank you all, you are all amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from G C (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a short stay at Queensmead. She was looked after extremely well. The staff are so caring and nothing is too much trouble. Such a lovely place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from D M (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been living at Queensmead for two and a half years. She is very happy there and extremely well looked after. The staff are always kind and caring and fun and enthusiastic. The atmosphere is relaxed and friendly but at the same time highly professional. There are so many activities and entertainments
which are tailored to the residents needs and likes. There is a good choice of food and drinks which are very high quality. The staff keep me informed if Mum is unwell and are very welcoming and helpful to me when I visit. Nothing is too much trouble for them.
If I ever need to be cared for I would definitely want to live at Queensmead.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from D H (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the care my mother is receiving at Queensmead. The staff are very caring and patient with my mother who I know from experience can be very difficult and demanding. I have found Queensmead to be very responsive to any queries I have regarding the behaviour my mother presents
to people and they are always reassuring.
There are lots of interesting activities for residents to take part in and others are added to respond to the needs and interests of residents.
The home is always clean and well run and Mum has not looked so well and cared for, for many years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Cyril W (Respite Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the best five-star hotels I've stayed in. The caring staff were welcoming on arrival and the response to the call bell was excellent, both night and day, as well as being caring and supportive throughout.
The activity staff were quick to move in when things slowed down a little, they offered
a varied programme of events but would have liked a little more physical activity. The drumming afternoon was a good example of appropriate physical activity.
The food and kitchen staff, again, were appropriate to residents' needs, the choice was good and ideas asked for.
Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from M P (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Reception staff Very welcoming.
Rooms kept clean and tidy.
Washing service excellent.
Excellent activity coordinators.
Excellent food (home cooked) and good choice.
Adequate communication between staff and relatives.
Appears to be lots of agency staff being used at the moment so confusing for
service users.
Regular staff are very caring and helpful.
It would be very helpful if all staff wore name badges.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Jackie P (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad died in November, my mum was married to him for 64 years and he was her carer. Reluctantly I started looking for a care home near me, although Dad had always said he didn’t want Mum in a home. I needn’t have worried, Mum has been made to feel so welcome, she loves her bright bedroom and the staff
are so kind. The staff work together to ensure all the residents' needs are met and there is a lovely homely atmosphere and plenty of activities to keep Mum occupied. Mum now has pride in her appearance and her diabetes is well controlled, she looks the best she has in a long time. I am so grateful to have found Queensmead.
Reply from Nicola White, Regional Business Manager at QueensmeadThank you so much for your review, your feedback is so important to us. I am pleased that your mum feels so at home and has settled in well at Queensmead. I will share your kind words with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from H W (Niece of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was recently at the home for respite care. I felt welcomed as a visitor and staff were friendly. I was impressed by the light and spacious environment, the range of activities and the good care and excellent meals which my aunt, a reluctant eater, enjoyed. Her stay with you has perked her up
and as a relative, I had peace of mind knowing all was well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Denise P (Daughter of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank Queensmead enough, for their kind and caring staff that looked after my dad, when he caught covid. Queensmead is such a warm and friendly atmosphere. Nothing is ever too much trouble. The home is very clean and bright and has such a welcoming feel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from M D (Son of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient, extremely friendly, kind and caring team. My mother could not have had a better experience. Every member of the team, from senior management to the people working unseen in the background deserve a round of applause!
Forever grateful!
Thank you all.
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadSo happy you are happy! And thank you so much for taking the time to review us. It means such a lot. I shall pass on your review to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Linda U (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy in Queensmead. The staff are all very nice and caring and have done their best to keep us updated through this awful year. Arrangements to see my mum have been well organised; my only concern is Mum always likes to be busy, always joins in the activities, but I understand there
is not a full-time one now, so Mum is getting bored and quite fatigued.
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadThank you so much for your review. We're really chuffed you love the team and the care we provide for mum. I responded personally to your concerns about our activities schedule a few days ago, that you are correct in that a small number of the activities had to be postponed during the pandemic for logistical reasons. This is due to a few factors, including staff shielding and ensuring they took well-earned and necessary annual leave, but I can only stress again here that there is still both a full-time activities coordinator and a part-time co-ordinator that cover the week and ensure that there are activities every day. Of course, now that visiting has resumed, albeit on an appointment basis, we are seeing such a positive effect on our residents going forward and this can only add to lifting mum's spirits after such a trial. I will end by just applauding our activities teams across the company, who have done an amazing job throughout this last year, in the face of such a challenge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Vanessa W (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in The Queensmead for about three months. This is all new to her as she has never been in residential care. She has settled in well, and we find the staff very helpful, caring, cheerful and friendly. Mum especially enjoys the food.
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadThat's so good to hear. I shall pass your comments on to all the team including our wonderful chef!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Peter L (Nephew of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Queensmead are amazing. My auntie is being cared for really well. We didn't think she would have settled so well but has now been there a year, and loves it - especially the food! Well done to everyone at The Queensmead - you're the best!
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadIt's great to hear you love Queensmead. We're very proud of our care and the team will love reading your words. Thank you very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from B P (Daughter of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is submitted with limited knowledge at current standards due to Covid-19 visiting restrictions. In general, standards of care are very good, and the staff are professional, caring and compassionate. But we have been disappointed with the communication during the pandemic from senior management
and head office. Information and updates were infrequent, consultation and inclusion on relatives in regular discussions about our loved ones state of health and wellbeing would be very much appreciated.
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadThank you very much for your review. Let me answer your two concerns. I completely understand your questions at this unprecedented time where we have all struggled with a situation we've never encountered before. Firstly, I can absolutely reassure you that our standards have remained as high as ever during visiting restrictions, as I am sure you will see when visiting begins once again. I hold on to the fact that you have fully experienced already our wonderful care and support teams. Secondly, the question of communication during this time is a difficult one. We have received much conflicting official data over the past year that we were not able to pass on. However, you must always feel free to contact us by telephone whenever you wish, as most of our relatives and loved ones do, and our care and support teams will give you an update either immediately or as soon as they can, day or night.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Tracey L (Friend of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and supportive. They have done an amazing job in such difficult times. They are approachable, and in the three years since I have known them, they have always had the safety and respect of their residents in mind. Keep up the good work, although hard as it is; you are appreciated.
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadWe will! And thank you so much. Your kind words are truly appreciated, and I'll make sure the whole team sees your lovely comments. We're looking forward to seeing you all again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Gay F (Niece of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm full of admiration for the staff and their level of care. Feedback given to people is excellent.
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadThank you so much. The team will be very happy to read your words, and I shall be sure to share this with all of them. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from Nicholas W (Son of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is currently with the home and is sadly gradually fading due to old age and health issues, which the staff have dealt with much care and attention, which we are very grateful for, especially over the last year. The staff are always pleased to help, to help us with any problems and we get regular
updates when necessary.
Thanks to them all for their care and good humour!
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadYou are very welcome. I'm so happy to read your kind words and will make sure to pass your review to the whole team. Thank you for taking the time to write this review for us. It makes such a difference to us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Queensmead

from L M (Daughter of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Queensmead staff have been amazing in supporting my mother and me in these very challenging times. Mum has been living there for a number of years, and it is only due to their care support and going the extra mile that she is a well as she can be with her issues and still with us. I have consistently
been impressed by the way she is treated. Even she says the majority of the staff have her and care for her. What more care one say!
Reply from Debra Freeman, Head of Sales & Marketing at QueensmeadSo very good to hear you continue to be so happy with your mother's care at our Queensmead care home, and that we've made such a difference for you. That is so important to the whole team, and I shall be sure to pass on your message. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (0)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Suffolk Serenity Living Ltd to verify any information. View our terms and conditions.