Care Homes Owned by Suffolk Serenity Living Ltd in Suffolk

Very satisfied with how the Home is run and managed.

The staff have also helped with all of queries and nothing seems to be too much trouble.

As a family we have been welcomed wholeheartedly at the home our mum Jean is now settling in with the other residents

I moved into the Orwell following 12 months of hospital and rehab stays. I have been made to feel very welcome and am delighted to be living with my sister! I feel very fortunate to have such lovely people around me - I have witnessed how caring and supportive they are over visits with my sister! Thank you from me and the rest of my family.

the staff are amazing, they are really good with my stepdad, as he can be very difficult, just fantastic, they make me and my family feel welcomed, offering tea or soft drinks, i feel it's like a home from home, we take my stepdad out in the garden which has some chairs and table so we can all sit with him, this is an amazing care home.

Dad has been in care for a year now. He seems settled. He has a great rapport with management and carers. I'm forever grateful when I see him smile at them . Leaving Dad hurts my heart but I know it's the best place for his needs. I find certain carers extremely efficient and caring towards dad . They always try to put a smile on his face and make him laugh . For all this I'm truly thankful

I can't praise them enough to make her feel at home.

We moved our mother into the Orwell Care Home about two weeks ago, and she hasn't stopped having a good time (her words not mine). The Carers are lovely, and very friendly and mum is being well looked after. She is enjoying the Company and the lovely home Cooked food. Thankyou everyone for looking after her so well, it's so nice to not worry about her

Mum tells us she is well cared for and has everything she needs, loves her room and the large window overlooking the garden where all the games and events happen. Mum does not need to join in but loves to watch.

Home is spotlessly clean, staff can't do enough for residents, kind, happy & patient. Dining room nice and spacious and airey good food also.

I cannot thank you enough for the way you care for my wife, she couldn't be in a better place. The care and understanding you give to all of us - as a resident or family is fabulous - I am grateful for your kindness, care and can only say thank you.

I'm very pleased with how my Dad is being looked after at The Orwell. The staff are caring, helpful and respectful to the residents. The staff are also engaging and friendly to everyone and there are activities for the residents to help them engage with the care staff and the other residents. I feel confident that my Dad is being well looked after and I have no hesitation in recommending this residential care home.

My husband has settled in well to this home. The family has been very pleased with the friendliness and accessibility of the staff. We have also appreciated their caring attitude.

Very pleased with how mum has settled in she has only there about 3wks. Staff are very friendly and understanding of mums needs. Room is pleasant & light well appointed, mum has been able to have several of her possessions which helps make things more familiar. Mum enjoys talking to staff and likes her room

I cannot praise The Orwell enough!

Made to feel very welcome from first visit - and throughout Mum's stay. Manager and staff extremely friendly and helpful - nice sense of humour and very gentle and patient with Mum. Mum loves the food, the carers, her long hot baths! She settled in really well and has already made new friends.

My mother in law has been living at Orwell Care Home for a couple of months now. Tania and the team are amazing. They cannot do enough to help and take care of their residents. We have not met one staff member that doesn't have a smile on their face. It's always clean and tidy and the food is good too. My father is in care home in Felixstowe which is also amazing and equally as good. Due to this we have experience as a family of other homes and have used other care homes in Felixstowe for respite along with seeing round another. Both Orwell Care Home and my father's are both far superior in the way they are run and the day to day care provided. We feel extremely grateful that we found Orwell Care Home. Huge thanks also to Devon, Tina, Precious, Orla, Thomas, Esther, Bianca. Keep up the very good work

This wonderful home has made it very comfortable for my mother in law to settle into a care home setting . The staff are all so friendly and nothing is too much trouble . The giggles we have are contagious with residents and staff alike . Her room is spacious and has everything she needs . Would recommend this home highly.

I cannot express how strongly I feel about the true staff dedication I have witnessed on numerous occasions during my visits. My friend always said staff were kind, friendly, helpful & professional. The home was always clean never smelt and all staff interacted with residents in a way like they would treat their own parents & grandparents. There was regular music to stimulate residents & total 24 hour a day accessibility to visitors. I would highly recommend Orwell & be happy to be a resident if my needs met the requirements.

All great.