Burlingham House, Norwich, Norfolk
Burlingham House, Norwich, Norfolk
Burlingham House, Norwich, Norfolk

Burlingham House is a beautiful Georgian property set in 22 acres of gardens and woodland.

The home provides 24-hour care with comfortable single bedrooms, all with en-suite wet rooms. A high level of quality care is offered for dementia, respite, palliative and convalescent care. There are lifts to all floors, wheelchair access, latest nurse-call system, hairdressers and a beauty treatment room. There is also a new cinema coming in December 2017. All rooms have phone points and radio / TV points.

The residential service provides first-rate care for those who need security and extra help with their day-to-day living and companionship; short-stay care is available for those who need convalescence following an accident or illness or for those who need a well-deserved break. This palliative care is aimed at improving the quality of life for residents, their family, carers and friends.

There are daily activities and regular external live singers and entertainers.

The Woodland Wing is the new facility offering purpose built spacious bedrooms. Some have private access to a secured garden. All the bedrooms and lounges have views of the garden or the beautiful woodland.

In addition to the beautiful surrounding gardens there are two secured and safe gardens which residents are able to enjoy and there is a garden in the raised beds.

Please call the manager Lee Ridgewell if you would like any further information.

Group: APS Care Ltd

Person in charge: Lee Ridgewell (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Burlingham House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Burlingham House has a Review Score of 9.7 (9.666)

The Review Score of 9.7 (maximum of 10) for Burlingham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Burlingham House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Burlingham House is calculated as follows: ( (93 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.918 Points relating to the number of positive Reviews for Burlingham House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.8 Target = 0.918

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burlingham House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burlingham House

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Grandson of Resident/Service User
    1

The best home by a mile in the area! I was really impressed with the staff and management, they made mum feel like she was really special. The home is really warm and clean with a warm atmosphere. My mum is still young at heart and they have lots of entertainment. I would highly recommend this home to anyone who wants the best for their family.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Burlingham House is a really nice care home. The home is really clean and smells fresh. The staff are very helpful and more importantly very friendly and nothing is too much trouble for them when it comes to looking after their residents.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am a friend of a resident and when I visit, the staff always welcome me. They are very caring and make sure that they meet the resident's needs when required. The carers get time to sit and chat with the residents, which is what the residents like. There is also activities happening.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

What a warm and friendly place. The staff are very welcoming and polite, beautiful surroundings, would happily recommend this home to all my friends and family.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident at this ever-improving home for 14 months. It is friendly and despite its size, it remains a home from home. They have some great stimulus areas and the staff are great with Mum without exception. She is comfortable here, which was one of our main concerns, and the transition from her own home to Burlingham was relatively painless. It's nice taking her for walks in the gardens and her room is set up to remind her of her own house. The food is good and they cater to Mum's dietary requirements really well. In short, she is happy here and that is all you can really hope for. We looked at a lot of homes for Mum and found that overall, this home ticked the most boxes and made a sad and stressful time as easy as possible

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot thank the staff enough for the extra care they provided to my friend. The home and grounds are amazing. It's just so peaceful and relaxing.

The home itself is new and is more than 5 stars. It's a great looking house.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic !!! Exceeded all expectations!
My mother has advanced dementia, being looked after at home with 24h carers. Her health and well-being were declining rapidly. Not eating, constant falls, was losing all her strength. Personal hygiene at all levels was a real cause for concern.
Having tried to get her into several care homes without success due to her behavioural issues Burlingham House came to the rescue!
The very special care and specific interventions have had results which can only be described as MIRACULOUS. She is so much happier in herself. Is now eating and walking again, has rebuilt her strength.
Her personal hygiene issues are being very satisfactorily dealt with. The staff at Burlingham House just seem to work miracles with my mother. They are all very experienced and so genuinely kind and caring. The house has such a wonderful relaxed efficient atmosphere that, you could not wish for better. I am very deeply indebted to each and every member of her team.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is in Burlington House. He is very happy. It's a home from home. The staff are friendly and very caring. More like friends than staff. It's clean and they have entertainment in lots of areas. It's just a lovely home. Bright and friendly.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Burlingham House for nearly 3 1/2 years. During this time her mental state has deteriorated but as a family, we feel she has been looked after very well. Mums sight is very restricted so she is loath to join in activities. However, she does enjoy sing-alongs. We visit every week and have always found the "carers" very easy to approach and they have always informed us on any issues involving mums care. There is only one thing that we would like and that is for her to have more frequent visits from GP.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum arrived at the after a very traumatic few weeks in hospital. The staff were so welcoming and made both me and my mum fell at home. The manager was very supportive and accommodating helping me sort out mums finances.

How likely would you be to recommend Burlingham House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2014

EHO 5 Star

Recipient: Burlingham House

Date: Tuesday 08 Apr 2014

more details

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Care Home Idol 2016

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