Dell Corner Lane, North Burlingham, Norwich NR13 4EQ
Burlingham House is run under the auspices of Norfolk County Council, and has a variety of services in operation.
The home provides 24-hour care, 49 single rooms, all with en-suite WC, palliative care, dementia care, respite care, convalescent care, lifts to all floors, wheelchair access, latest nurse-call system, hairdressers, beauty treatment room. All rooms have phone points and radio / TV points.
The residential service provide first-rate care for those who need security, extra help with their day-to-day living and companionship; short-stay care for those who need convalescence following an accident or illness or for those who need a well-deserved break. As well as this palliative care is aimed at improving the quality of life for residents, their family, carers and friends.
Woodland Wing is a facility designed to incorporate modern care home research in order to offer a comfortable lifestyle to residents with dementia, catering for people who require respite care, day care and long-term care solutions. The Woodland Wing has many homely comforts which include its own secure garden area with scenic surroundings.
Group: APS Care Ltd
Person in charge: Sally Lee (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Epilepsy • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 49
Rooms with ensuite WC: 49
Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Burlingham House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Burlingham House has a Review Score of 7.1 (7.144)
The Review Score of 7.1 (maximum of 10) for Burlingham House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Burlingham House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.042 for Burlingham House is calculated as follows: ( (5 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 24 Ratings = 4.042
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.102 Points relating to the number of positive Reviews for Burlingham House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.8 Target = 0.102
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jonathan (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My mother has been a resident at Burlingham House for nearly 3 1/2 years. During this time her mental state has deteriorated but as a family, we feel she has been looked after very well. Mums sight is very restricted so she is loath to join in activities. However, she does enjoy sing-alongs. We visit every week and have always found the "carers" very easy to approach and they have always informed us on any issues involving mums care. There is only one thing that we would like and that is for her to have more frequent visits from GP.
How likely would you be to recommend Burlingham House? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Louise S (Daughter of Resident) on Tuesday 6 October 2015. Relates to August 2015.
My mum arrived at the after a very traumatic few weeks in hospital. The staff were so welcoming and made both me and my mum fell at home. The manager was very supportive and accommodating helping me sort out mums finances.
How likely would you be to recommend Burlingham House? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Burlingham House
