Burlingham House

Dell Corner Lane, North Burlingham, Norwich NR13 4EQ
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9.9 33 Reviews
  • Burlingham House, Norwich
Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside.

The team is proud to offer comprehensive services tailored to meet diverse needs, including Residential and Dementia Care for long-term residents, and Respite options for short-term support and day-to-day needs.

There are lifts to all floors, wheelchair access, latest nurse-call system, hairdressers and a beauty treatment room, as well as a cinema room which is one of the home's most popular features. All rooms have phone points and radio / TV points, and each resident has their own ensuite wet room.

The home offers a range of services to suit your requirements; the residential service provides first-rate care for those who need security and extra help with their day-to-day living and companionship; short-stay care is available for those who need convalescence following an accident or illness or for those who need a well-deserved break.

This palliative care is aimed at improving the quality of life for residents, their family, carers and friends.

Alongside the beautiful Manor House, the Woodland Wing is the new facility offering purpose-built spacious bedrooms. Some have private access to a secured garden. All the bedrooms and lounges have views of the garden or the beautiful woodland.

In addition to the beautiful surrounding gardens there are two secured and safe gardens which residents are able to enjoy and there is a garden in the raised beds.

Please contact the team directly for a visit and a chat.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

The weekly fees stated are only indicative and are subject to change, based on the level of needs and pre-admission assessment.

These prices are only a guideline, please contact Burlingham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Angie Venables (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (49)

Burlingham House Reviews (33)

9.9

Burlingham House has a Review Score of 9.9 (9.945) out of 10, based on 11 reviews in the last 2 years.
Over all time Burlingham House has 33 reviews.

Overall Experience
  • 28
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Date Published
  • 33
  • 4
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  • 11
  • 22
Reviewer Connection to Burlingham House
  • 16
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  • 1
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  • 1
  • 1
Total of 33, showing 21-33
Review from M A (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely delighted. Burlingham House is a clean and happy environment with an excellent choice of home cooked food. Residents are cared for as an individual and as an individual and as a group with activities for those who wish to attend. The staff are attentive, happy and caring and the management
easily approachable. It's a safe and happy home and cannot fault it.
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Review from Christine B (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went to Burlingham House at the age of 96. She spent six happy years there and was cared for until she was 102. Her carers were excellent over the six years and as a family, we feel her life was extended by her years at Burlingham House.


I was free to come and visit anytime and also received

support from staff at certain times. Management always made themselves available to discuss her care at short notice.
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Review from Myriann P (Friend of Resident) published on 6 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't stress enough how amazing this care home is and how well they have been looking after my friend. She is so happy being there and it makes me more relaxed to know she is in good hands and being looked after well. Thank you once again.
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Review from Kelly P (Daughter of Resident) published on 13 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best home by a mile in the area! I was really impressed with the staff and management, they made mum feel like she was really special. The home is really warm and clean with a warm atmosphere. My mum is still young at heart and they have lots of entertainment. I would highly recommend this home
to anyone who wants the best for their family.
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Review from Damion B (Grandson of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burlingham House is a really nice care home. The home is really clean and smells fresh. The staff are very helpful and more importantly very friendly and nothing is too much trouble for them when it comes to looking after their residents.
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Review from Patricia D (Friend of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of a resident and when I visit, the staff always welcome me. They are very caring and make sure that they meet the resident's needs when required. The carers get time to sit and chat with the residents, which is what the residents like. There is also activities happening.
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Review from Lorraine L (Friend of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a warm and friendly place. The staff are very welcoming and polite, beautiful surroundings, would happily recommend this home to all my friends and family.
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Review from Daryn F (Son of Resident) published on 4 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at this ever-improving home for 14 months. It is friendly and despite its size, it remains a home from home. They have some great stimulus areas and the staff are great with Mum without exception. She is comfortable here, which was one of our main concerns, and the transition
from her own home to Burlingham was relatively painless. It's nice taking her for walks in the gardens and her room is set up to remind her of her own house. The food is good and they cater to Mum's dietary requirements really well. In short, she is happy here and that is all you can really hope for. We looked at a lot of homes for Mum and found that overall, this home ticked the most boxes and made a sad and stressful time as easy as possible
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Review from Chris S (Friend of Resident) published on 4 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the extra care they provided to my friend. The home and grounds are amazing. It's just so peaceful and relaxing.


The home itself is new and is more than 5 stars. It's a great looking house.

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Review from Simon G (Son of Resident) published on 4 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic !!! Exceeded all expectations!
My mother has advanced dementia, being looked after at home with 24h carers. Her health and well-being were declining rapidly. Not eating, constant falls, was losing all her strength. Personal hygiene at all levels was a real cause for concern.
Having
tried to get her into several care homes without success due to her behavioural issues Burlingham House came to the rescue!
The very special care and specific interventions have had results which can only be described as MIRACULOUS. She is so much happier in herself. Is now eating and walking again, has rebuilt her strength.
Her personal hygiene issues are being very satisfactorily dealt with. The staff at Burlingham House just seem to work miracles with my mother. They are all very experienced and so genuinely kind and caring. The house has such a wonderful relaxed efficient atmosphere that, you could not wish for better. I am very deeply indebted to each and every member of her team.
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Review from Suzanne D (Daughter of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is in Burlington House. He is very happy. It's a home from home. The staff are friendly and very caring. More like friends than staff. It's clean and they have entertainment in lots of areas. It's just a lovely home. Bright and friendly.
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Review from Jonathan (Son of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Burlingham House for nearly 3 1/2 years. During this time her mental state has deteriorated but as a family, we feel she has been looked after very well. Mums sight is very restricted so she is loath to join in activities. However, she does enjoy sing-alongs. We visit
every week and have always found the "carers" very easy to approach and they have always informed us on any issues involving mums care. There is only one thing that we would like and that is for her to have more frequent visits from GP.
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Review from Louise S (Daughter of Resident) published on 6 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at the after a very traumatic few weeks in hospital. The staff were so welcoming and made both me and my mum fell at home. The manager was very supportive and accommodating helping me sort out mums finances.
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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Burlingham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Burlingham House is calculated as follows: ( (121 Excellents x 5) + (7 Goods x 4) ) ÷ 128 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burlingham House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Angie

Angie Venables

Job Title: Registered Manager Joined: 2019

Angie has been working in care for over 20 years, with roles ranging from Care Support Worker to Registered Manager.


She holds levels 2, 3 and 5 in Health and Social Care. Angie began her journey at Burlingham House in 2019 as a senior, she was promoted from this position to Deputy Manager before becoming Registered Manager in 2023.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlingham House to verify any information. View our terms and conditions. Burlingham House has an Enhanced Service - more info.