





Feltwell Lodge is a former Victorian hunting lodge set in 5 acres of beautifully landscaped gardens situated in South Norfolk between Feltwell and Methwold.
Feltwell Lodge is registered for 45 clients and dementia care is central to the philosophy of care.
Recently a large extension has been completed allowing for a large, safe and enclosed garden as well as a central courtyard.
There is a warm and friendly atmosphere where all staff treat...
Care Provided by Feltwell Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Feltwell Lodge for full pricing details and T&Cs.
Contact Feltwell Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Suffolk Serenity Living Ltd
- Private Owned
Person in charge
- Lisa Burrows(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (4)
Parking
- Free Parking Available
Feltwell Lodge Reviews (19)
Feltwell Lodge has a Review Score of 9.4 (9.435) out of 10, based on 11 reviews in the last 2 years.
Over all time Feltwell Lodge has 19 reviews.
I have the greatest respect for all the staff and management at Feltwell Lodge. This includes carers, cleaners, handymen. The staff have tremendous patience and treat all the residents with great care and respect, and some are difficult. The whole place inside and out is always clean and tidy. The rooms are all excellent and clean. Feltwell Lodge already has a very good reputation and it is obvious the pleasant staff intend to keep it so. I would have no hesitation in recommending Feltwell Lodge to anyone needing care for their family and brokenhearted that my wife has dementia but am happy she could not have been in a better home. I feel the future is in good hands.
Thank you so much for your kind words and recommendation. It means a great deal to our entire team. We're honoured to be caring for your wife and are grateful for the trust you've placed in us during such a difficult time. Your feedback will be shared with the whole team, who work tirelessly to provide compassionate, high-quality care every day.
My nan has been very well looked after. The staff are always very welcoming, polite and will offer drinks etc. They are helpful and are patient. Nan is social, and they have staff who are engaging and encourage her to engage with activities. Thank you Lisa and the team, for providing an outstanding duty of care.
Thank you for your wonderful feedback.
We are delighted to hear that your nan has been so well looked after and that you have found our team to be welcoming, polite, patient, and helpful during your visits. It is especially pleasing to know that your nan is enjoying opportunities to socialise...
I really enjoyed today at the home, the staff were very friendly, everyone looked like they were having a great time eating and drinking cream tea. I feel happy about my nana staying here.
Thank you so much for your lovely feedback.
We are delighted to hear that you enjoyed your visit and that you found our staff to be friendly and welcoming. It is wonderful to know that everyone appeared to be enjoying the cream tea and spending time together - creating enjoyable experiences for...
The rooms and toilets are always clean and well equipped. It's really nice to know that mom is cared for and safe.
Thank you for taking the time to share your feedback.
We are delighted to hear that you find our staff pleasant, helpful, and welcoming during your visits. It is wonderful to know that the cleanliness and upkeep of the rooms and facilities meet your expectations.
Most importantly, we are...
I am very impressed with the level of care my dad receives on a daily basis. The staff are all amazing and have an incredible amount of patience.
Thanks for the amazing feedback Sarah, much appreciated
The care provided to my mother by Feltwell Lodge has transformed her life, which has in turn, given us, her family, peace of mind. She is in a better place mentally than she has been for the past several years. I cannot express in words the gratitude we collectively have for Feltwell Lodge and its staff. I cannot believe how lucky my mum has been to have been cared for by such kind people. Thank you!
Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Feltwell Lodge to hear about the positive difference we have made to your mother's life and to your family's peace of mind.
Providing compassionate, person-centred care is at the heart of everything...
I am very grateful indeed!
Thank you so much for your kind words. We are delighted to hear that your mum has settled in well and that you have been happy with the care and support provided by the team.
Your comments regarding the cleanliness of the home and the upkeep of the gardens are greatly appreciated. It means a lot...
My wife has been a resident at Feltwell Lodge since October 2023. She has a very nice room, recently redecorated. She has dementia and can be difficult at times, but the care given is excellent. The staff have compassion and understand the residents' problems. The range of activities is good, my wife likes the musical turns and coaching animals. The food is good, and I, at times, have dinner with my wife; a very nice cake was made for us on our wedding anniversary. All in all, it is reassuring knowing my wife is safe and being well cared for. If there is a problem, the home informs me straight away.
Thank you for taking the time to share your experience - your kind words mean a great deal to us.
We're so pleased to hear that your wife is comfortable in her room and that you're happy with the care she receives. Supporting residents living with dementia requires patience, compassion, and...
I enjoy visiting my mum at the home, she is happy and comfortable. Staff are always helpful, talking and engaging with all residents. My mum likes to take part in all activities during the day. The home is always neat and tidy when I visit. My mum's room is well equipped with everything she needs. I am confident that my mum is safe and well cared for at the home.
Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to hear that your mum is happy, comfortable, and enjoying her time at the home.
Fantastic, I would highly recommend this care home.
Thank you so much for sharing such a heartfelt review. It truly means a great deal to hear how your brother has rediscovered his joy and quality of life since joining us at Feltwell Lodge. Thank you again for your recommendation and for trusting us with your brother's care.
Our family member was a resident at this care home and was known to be approaching the end of her life. This had been discussed in advance, and we had asked about communication procedures should her condition worsen.
On the day of her death, an email was sent stating that her breathing had become laboured. No telephone call was made to any family member at that time, despite phone contact being used on other occasions.
By the time we became aware and arrived, our mother had already passed away, meaning we were unable to be with her at the end.
This review is not about preventing death, which we understood was expected. It is about communication at a critical moment and the importance of informing family promptly when end-of-life signs are present. After her death, we asked for clarification as to why no phone call was made, but this has not been clearly explained still to date. Would encourage families to ensure that end-of-life communications are clear
End-of-life care and communication are matters we treat...
The care has always been exemplary with everything done in a dignified, caring and compassionate way.
The food surpasses what I have been offered in other establishments, by a long way, all home-cooked too.
The help, understanding and kindness, shown to me, also, is far and above what I have experienced elsewhere.
I just hope if I need a home, I will be fortunate enough to go into one as good, or even half as good as Feltwell Lodge.
My mother was a resident for 21 months, and we as a family could not have wished for a better care home. Mum was treated with dignity, care, compassion and humour by all the staff, especially in her last few months when she was bed-bound and unable or unwilling to communicate most of the time. All the staff seem to do their job because they want to, not because they have to. Thank you once again for being with Mum when she passed, it means the world to us.
My mother was resident of Feltwell Lodge from Dec 2017 to Sep 2019. During this time, I have been nothing but impressed with the quality of care and attention shown to my mother, as well as other residents. The management and staff truly go above and beyond in their approach to caring for the residents. My mother was bed-bound for most of her time at the Lodge, but the staff made it a point to include her in activities that might interest her; arranging for bedside poetry reading, granting us permission to put up a bird feeder directly outside her window, and bringing in visitors and animals to her room whenever possible are but a few that come to mind. The staff we encountered all demonstrated kindness, patience and professionalism; personal hygiene and facility hygiene standards were excellent, and they did a wonderful job of keeping Mum as healthy and comfortable as possible.
I was so impressed today with the entertainments manager. She had arranged for curators at a local museum to visit the home and talk about artefacts they had brought with them. My Dad engaged with one of the gentlemen immediately and was the most animated I have seen him in ages. An excellent way to 'reach' the residents.
The home is always spotlessly clean and tidy. The staff are caring and respectful to both visitors and residents. I and family are so pleased we have such a beautiful home in our area.
Have found that all staff look after my mother with care and kindness.
Feltwell Lodge is a genuine home from home. The care and respect my Dad has received has been outstanding and so comforting for us his family. I recommend Feltwell Lodge without reservation. Staff are caring, hardworking and sensitive to the individual needs of residents. The environment is warm, clean, homely and stimulating and every effort is taken to get to know the residents well to best meet their individual needs. The setting and gardens are beautiful and the activities arranged have brought real joy to my Dad. Nothing is too much trouble and time is taken to answer queries clearly and fully. Feltwell is led by an experienced, caring and inspiring individual whose passion and determination to provide the best care possible for his residents shines through. All staff, nursing, care, cleaning, catering, grounds and maintenance take pride in their work and we will never be able to thank them enough for providing such a safe and comfortable space for my Dad to move to.
The home, managers and staff are amazing! They are so welcoming and helpful and they do their jobs amazingly. It’s like a home from home. Everything is resident-centred and they look after them so well, as if it’s their own parents/grandparents. If you have any special requests they do everything thy can to accommodate you. I can honestly say they went above and beyond my expectations for a care home! The manager makes the home what it is with his fantastic team around him.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Feltwell Lodge.
There are no upcoming events for Feltwell Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Feltwell Lodge.
Accreditations
There are no accreditations posted yet for Feltwell Lodge.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Feltwell Lodge
What types of Care is Feltwell Lodge registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Feltwell Lodge have?
There are 37 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Feltwell Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Feltwell Lodge to the centre of Thetford?
9.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Feltwell Lodge to verify any information. View our terms and conditions. Feltwell Lodge has an Enhanced Service -more info.