Queensmead

My dad, my brother and I found the team to be extremely professional, effective, caring and conscientious.

We have been impressed and comforted by the approach to planning and care and at the level of medical experience and patience.

My friend's room has been redecorated recently and is clean, fresh, bright and airy, as is the rest of the home. Lovely little court yard garden with seating, sun umbrellas and pretty flower pots and hanging baskets. I would be more than happy to recommend to family or friends.

As a retired nurse, I find the atmosphere is excellent. The meals are excellent and you can have lunch with the person you are visiting. There is such a variety of entertainment and games every day.

The staff are extremely pleasant and helpful at all times I've visited. My friend appears happy and the home is always clean and tidy.

The care my mother received (for what turned out to be the last few months of her life) was fantastic. All the staff at the home showed such kindness and care, above and beyond that expected of a care home, for my mother in the last few weeks of her life. Everyone was kind, caring and supportive for mum and ourselves as a family. I would not hesitate to recommend Queensmead to others looking for residential care for an elderly relative.

I went to visit my aunt, she was very happy and the home is very clean. Staff are loving and caring.

Very organised, great communication with all the clients and between other staff. All clients were happy and smiling, food was good. Very happy for my nephew to be here.

I've worked in care for years before having kids, and this is by far the best. All the staff are friendly and very helpful. My mum was not always happy when she was home, now she is always smiling.

Very impressed with the care my aunt gets. The staff are very kind and nice. The home is nice and clean and it smells nice. Manager is very good. Food is excellent.

Kind, considerate and caring staff, always kind and friendly. Home is very welcoming and fresh.

Overall the home cannot be faulted. As one enters the home you are greeted by the receptionist and made welcome. The management and staff are very helpful and cheerful, they make it a homely atmosphere.

Very nice, clean and happy home. Staff are warm and friendly all the time.

After visiting many care homes in the area, we found Queensmead to be the best option for my father's needs by far. The building is relatively modern and bespoke for its purpose. the staff were all friendly and welcomed us all, unreservedly. The staff were clearly identifiable by name badges. The rooms are clean and well presented. There is an air of professionalism and care throughout the establishment. All levels of staffing were good, from the maintenance staff to management. The clinical staff appear to be of a very high standard. Food is good. One observation that the carpets are threadbare in places and are in urgent need of replacement.

Our decision to put my step brother into a home was a difficult one, but now we wish we had done it sooner. My step brother is very well looked after he always looked clean, well shaven and a change of clothing on every visit. My brother says that the food is excellent and we think he may have put on a little bit of weight which was much needed. The staff are always friendly and have time to chat if we need any help. We are so pleased we chose The Queensmead for my brother.

I came to visit the home several times during December to help with the activities in the build up to Christmas. It was lovely to see all the residents smiling and very helpful. The management were always available to talk to and listen to any questions that visitors had.

My visit to the home at Christmas time was an amazing experience. All the staff were very helpful, the home was decorated to a lovely standard. All the residents were happy and well looked after.

I have never visited such a caring home as this one. The staff are very efficient, friendly to residents and visitors. The place is spotlessly clean without being too clinical. My aunt was made to feel very welcome (it was her 2nd day) and she loves the attention and the company. I observed that all the residents were part of a happy, contented family. Thank you so much!

Every time I visit my aunt I am always made welcome and the standard of the home has improved since new manager has been there. The care given to the residents is of a very high standard. All the staff are professional and very caring and nothing is too much trouble.

Generally good care, friendly helpful staff. Need more training and application of convene. Also pressure area care, vital when patient is sitting for long periods in wheelchair. Rooms a little cramped, particularly toilet and washing area. As a retired nursing sister I think that basic care is quite good, but needs to be carefully monitored by senior staff. Also more encouragement to participate more in activities available. However I would certainly allow my husband to return to Queensmead as everyone is very pleasant and keen to please. Like the new manager.

The home was warm and welcoming. My husband was well looked after and the girls were friendly and helpful. Brilliant home.