Queensmead

92 Victoria Road, Polegate BN26 6BU
Review Us
6.9 75 Reviews
  • Queensmead, Polegate
With its family-centric ethos and welcoming atmosphere, Queensmead is conveniently situated in the village of Polegate, just north of Eastbourne: perfect for local amenities and just five minutes’ walk from the train station.

Purpose-built, Queensmead boasts modern facilities with en suites for each resident, all amid a happy, friendly and restorative environment, surrounded by delightful grounds.

Every room is well-appointed – although residents are encouraged to personalise their rooms with their own items and small pieces of furniture to add to the feeling of homeliness – additionally emphasised by Queensmead's curative philosophy of welcoming visitors at all times.

The lounge, sunroom and maintained gardens offer friendly social spaces for residents to relax in with friends and family and the truly wonderful care colleagues and support staff, who are totally committed to the home's care values, are available 24-hours a day providing bespoke care, regardless of the complexity.

- Bright and airy dining room
- Top-quality cuisine
- An emphasis on nutrition
- Personalised menus
- Social and recreational activities
- Hobbies and crafts
- Regular trips
- Tea, coffee and biscuits always available for you, family and friends
- 34 bedrooms
- A lift
- 3 assisted bathrooms
- Healthy nutrition plan
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1450 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

Fees are all inclusive, the only additions are for external professionals such as hairdresser, chiropody etc.

These prices are only a guideline, please contact Queensmead to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Folwell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989
  • Last Refurbishment: 2000
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Queensmead at any time and there is ample parking on site. If wishing to visit outside daylight hours or over the weekend, please call ahead to ensure that a member of staff is available to enable entry into the home.


    During COVID-19 Government restrictions, visiting is also restricted at Queensmead. Please phone the home for up to date visiting information or visit the Coronavirus page on the website

Parking

  • Free car park on site at Queensmead.

Queensmead Reviews (75)

6.9

Queensmead has a Review Score of 6.9 (6.918) out of 10, based on 3 reviews in the last 2 years.
Over all time Queensmead has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queensmead
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Total of 75, showing 41-60
Review from John M (Son of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad, my brother and I found the team to be extremely professional, effective, caring and conscientious.


We have been impressed and comforted by the approach to planning and care and at the level of medical experience and patience.

Reply from Rebecca Hignett, Development Manager at Queensmead

Thank you so much for your review, John. We are so glad your dad is happy in the home and that you feel comforted by our staff and systems, which we are very proud of!

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Review from Lucia A (Friend of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home whose staff really do care, the activities are excellent regardless of ability and all are encouraged to join in. Staff are fully aware of each individual's needs and the atmosphere is one of homeliness and making smiles.
My friend's room has been redecorated recently and is clean,
fresh, bright and airy, as is the rest of the home. Lovely little court yard garden with seating, sun umbrellas and pretty flower pots and hanging baskets. I would be more than happy to recommend to family or friends.
Reply from Rebecca Hignett, Development Manager at Queensmead

Thank you so much for your kind words, we endeavour to make sure your friend is happy with us for the rest of her stay with us!

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Review from Eileen D (Friend of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a retired nurse, I find the atmosphere is excellent. The meals are excellent and you can have lunch with the person you are visiting. There is such a variety of entertainment and games every day.
Reply from Rebecca Hignett, Development Manager at Queensmead

Thank you so much for your lovely words!

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Review from Lesley M (Friend of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely pleasant and helpful at all times I've visited. My friend appears happy and the home is always clean and tidy.
Reply from Rebecca Hignett, Development Manager at Queensmead

Thank you so much for your kind words. We are so pleased that your friend is happy with us.

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Review from Julia F (Daughter of Resident) published on 10 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received (for what turned out to be the last few months of her life) was fantastic. All the staff at the home showed such kindness and care, above and beyond that expected of a care home, for my mother in the last few weeks of her life. Everyone was kind, caring and supportive for
mum and ourselves as a family. I would not hesitate to recommend Queensmead to others looking for residential care for an elderly relative.
Reply from Sharon Sugarss, Registered Manager at Queensmead

Thank you, Julia, for such a lovely review and your kind words. We are proud of our staff and the care they give and really appreciate your feedback.

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Review from Ashleigh M (Niece of Resident) published on 26 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit my aunt, she was very happy and the home is very clean. Staff are loving and caring.
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Review from J T (Uncle of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very organised, great communication with all the clients and between other staff. All clients were happy and smiling, food was good. Very happy for my nephew to be here.
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Review from D L (Daughter of Resident) published on 7 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've worked in care for years before having kids, and this is by far the best. All the staff are friendly and very helpful. My mum was not always happy when she was home, now she is always smiling.
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Review from Edwina (Niece of Resident) published on 7 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care my aunt gets. The staff are very kind and nice. The home is nice and clean and it smells nice. Manager is very good. Food is excellent.
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Review from A S (Son of Resident) published on 7 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, considerate and caring staff, always kind and friendly. Home is very welcoming and fresh.
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Review from T R S (Husband of Resident) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the home cannot be faulted. As one enters the home you are greeted by the receptionist and made welcome. The management and staff are very helpful and cheerful, they make it a homely atmosphere.
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Review from J M (Cousin of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, clean and happy home. Staff are warm and friendly all the time.
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Review from Lindsay D (Son of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting many care homes in the area, we found Queensmead to be the best option for my father's needs by far. The building is relatively modern and bespoke for its purpose. the staff were all friendly and welcomed us all, unreservedly. The staff were clearly identifiable by name badges. The rooms
are clean and well presented. There is an air of professionalism and care throughout the establishment. All levels of staffing were good, from the maintenance staff to management. The clinical staff appear to be of a very high standard. Food is good. One observation that the carpets are threadbare in places and are in urgent need of replacement.
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Review from Peter (Stepbrother of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our decision to put my step brother into a home was a difficult one, but now we wish we had done it sooner. My step brother is very well looked after he always looked clean, well shaven and a change of clothing on every visit. My brother says that the food is excellent and we think he may have put on
a little bit of weight which was much needed. The staff are always friendly and have time to chat if we need any help. We are so pleased we chose The Queensmead for my brother.
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Review from June M (Friend of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit the home several times during December to help with the activities in the build up to Christmas. It was lovely to see all the residents smiling and very helpful. The management were always available to talk to and listen to any questions that visitors had.
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Review from Rosemary T (Friend of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visit to the home at Christmas time was an amazing experience. All the staff were very helpful, the home was decorated to a lovely standard. All the residents were happy and well looked after.
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Review from Vivien H (Niece of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never visited such a caring home as this one. The staff are very efficient, friendly to residents and visitors. The place is spotlessly clean without being too clinical. My aunt was made to feel very welcome (it was her 2nd day) and she loves the attention and the company. I observed that all
the residents were part of a happy, contented family. Thank you so much!
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Review from Adam W (Nephew of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my aunt I am always made welcome and the standard of the home has improved since new manager has been there. The care given to the residents is of a very high standard. All the staff are professional and very caring and nothing is too much trouble.
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Review from Sheila U (Wife of Resident) published on 21 December 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good care, friendly helpful staff. Need more training and application of convene. Also pressure area care, vital when patient is sitting for long periods in wheelchair. Rooms a little cramped, particularly toilet and washing area. As a retired nursing sister I think that basic care is quite
good, but needs to be carefully monitored by senior staff. Also more encouragement to participate more in activities available. However I would certainly allow my husband to return to Queensmead as everyone is very pleasant and keen to please. Like the new manager.
Reply from Gwyn Williams, Home Manager at Queensmead

Thank you for the feedback we appreciate all feedback so we can continue to improve the home. With regards to training all our staff have now completed all their training and are fully up to date. All the rooms are in the process of been decorated and we are acting on all ideas we have from residents and families so we can ensure we make the home special for our residents and meeting all their needs.

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Review from Deana G (Wife of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was warm and welcoming. My husband was well looked after and the girls were friendly and helpful. Brilliant home.
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Current Review Score: 6.9 (6.918)

Overview of Review Score

The Review Score of 6.9 (6.918) out of 10 for Queensmead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.771 for Queensmead is calculated as follows: ( (13 Excellents x 5) + (7 Goods x 4) + (12 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 35 Ratings = 3.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.147 Points relating to the number of positive Reviews for Queensmead is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 1 Positive Reviews ÷ 6.8 = 0.147
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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