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Shandon House

3 Mill Road, Eastbourne, East Sussex BN21 2LY
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Shandon House, Eastbourne
Shandon House, Eastbourne
Shandon House, Eastbourne

Shandon House provides 24-hour residential care for ladies and gentlemen in their later years. Shandon house is a family-run business that offers a safe, warm and friendly environment to all, where person-centred care is a priority.

Providers managers and carers are committed to providing a very good standard of care that promotes independence, respect and dignity for people from all walks of life. At Shandon house professionals are pleased to...  

Care Provided by Shandon House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,200£1,000 - £1,200
Residential Dementia Care£1,100 - £1,200£1,100 - £1,200

Fees exclude hairdressing, chiropody, newspapers and escorts. Fees are payable a month in advance

Contact Shandon House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lindsey Bree(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visiting times are not restricted

Parking

  • There is a large car park available for visitors

Shandon House Reviews (30)

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9.2

Shandon House has a Review Score of 9.2 (9.219) out of 10, based on 9 reviews in the last 2 years. Over all time Shandon House has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from Laura D (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience

My dad has been at Shandon House for nearly a year, he settled in well, the staff are very kind to my dad and understand his needs. All the staff are very welcoming and kind when I visit. My dad feels listened to and supported by the carers, he has a lovely room where he is still able to maintain his independence and dignity, as a family my mum, myself and sisters feel really happy we chose this lovely home for him. My dad enjoys the food and his room is always clean.

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Review from C H (Resident / Service User) published on 19 March 2026 Submitted via Postal Card
Overall Experience

Very secure, safe and comfortable experience over the past few months here at Shandon House.

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Review from Ian R (Son of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

A well organised home from initial visit in hospital for my mother to organise doctors, chiropodist nurses etc. They have been a pleasure to work with for mum's care. Should anything adverse happen to my mother again I would have no hesitation in returning her to this house.

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Review from J D (Resident / Service User) published on 17 March 2026 Submitted via Postal Card
Overall Experience

I didn't want to go into a care home when I first came last April but soon settled in. My room at Shandon House is not that big but very comfortable with a nice view over the lovely back garden. All the staff are very nice I am looked after well. The food is good, cooked by a very good chef, Adam.

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Review from D S (Son of Resident) published on 5 March 2026 Submitted via Postal Card
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Mum was very happy here, she lived at Shandon House for 3 year, I was very pleased with the care she was given.

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Review from Carol R (Daughter of Resident) published on 26 February 2026 Submitted via Website
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My mother has received excellent care living at Shandon House. It was hard for her to realise she was not able to continue independent living but she has settled very well and is looking so much healthier under their care. The staff support her whilst maintaining her dignity and quality of life. Patient care and consideration is so apparent. The manager always responds promptly to any queries. The home has a homely, friendly atmosphere and is maintained very well. I cannot speak more highly of this family run home.

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Review from C B (Resident / Service User) published on 2 March 2025 Submitted via Postal Card
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Since my stay in my care home, I have settled in well with hardworking and pleasant staff and management.

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Review from Maureen M (Resident / Service User) published on 25 February 2025 Submitted via Postal Card
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All very kind and efficient helpful.

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Review from Caroline S (Resident / Service User) published on 25 February 2025 Submitted via Postal Card
Overall Experience

Initially, I found my early months at Shandon different to what I'd expected as I found it extremely difficult to accept and settle into this stage in life. I missed my house, my life, my independence and did not care for this way of life. Grateful as I am for it, I still find my lack of mobility hard. I will never get used to feeling just as I did whilst working and so so much younger!!

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Review from Mia R (Daughter of Resident) published on 27 December 2023 Submitted via Postal Card
Overall Experience
Amazing staff, comfortable, community atmosphere.
Rooms are cosy/warm.
Wonderful gardens, with lovely chickens.
Mum has been very happy here, and her mood and health have improved.
Mum speaks highly of all staff and services.
Wonderful place, with lovely staff and people.

My highest recommendation - they have been great.

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Review from M W (Son of Resident) published on 24 May 2023 Submitted via Website
Overall Experience

I could not recommend this care home enough! The staff are so helpful, happy and friendly! The management team helped my dad go back to returning to independent living, even when we thought that this might have been it for him. Which he is so grateful for! They put his care needs first, were happy to do anything to help him and support us as a family during a really tough time. Our children were always welcome. What a wonderful, caring and loving home. I could not recommend anywhere better!

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Review from John R (Brother of Resident) published on 4 May 2021 Submitted via Website
Overall Experience

Whilst I have not been to see my sister for over a year due to Covid restrictions, I am in constant contact with her. I have been very impressed with the way staff and management have cared for all the residents, preventing a dreadful virus from getting into the house. I cannot thank them enough. Whilst I have not been to see my sister for some while, I have visited her very regularly during the years she has been a resident and have a good knowledge of the house and the staff. I, therefore, feel I am quite able to give an assessment and "excellent" fits in all areas.

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Review from Tina S (Daughter of Resident) published on 27 January 2021 Submitted via Website
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The wonderful caring staff are the key reason as to why I would recommend Shandon House to anyone looking for a care H=home for their relative. My mum feels safe and as content as she can be (she suffers from Alzheimer's), and this gives me such peace of mind to know that she is cared for in a small 'family' environment. My sister and I have always been made welcome when we visited at any time before Covid struck, and there has not been a single case of Covid 19 at the home, due to the restrictions and dedication of all the staff.

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Review from D P (Resident / Service User) published on 20 February 2019 Submitted via Postal Card
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I found all the staff helpful and friendly all the time.

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Review from J M (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card
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The home is always welcoming visitors as they come in. The staff are always respectful of the residents and they seem genuinely caring towards them. The staff take notice of concerns and act on them quickly.

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Review from B S (Friend of Resident) published on 2 October 2018 Submitted via Postal Card
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Visiting my friend over a period of 3 years I have constantly been amazed at the homely atmosphere; welcoming staff; care towards patients; lack of what I have noticed at other homes namely either hospital or urine or body odours. Supervision of both staff and service users is unobtrusive but thorough and the diet control is well done. Security is very discreet but operates well.

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Review from Stuart D (Respite Resident) published on 24 July 2018 Submitted via Postal Card
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I'm only here for 3 weeks respite and have found the staff to be very friendly and helpful. The food is of good quality. Rooms are clean and comfortable. Not rushed into bed and can alight in the mornings in my own time.

TV is in my room which is very good. My room was not en-suite, that was the only down-side of my stay. Security - 1 person at night. Value for money - not applicable to me.

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Review from Audrey F (Sister of Resident) published on 23 July 2018 Submitted via Postal Card
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My brother settled into the home very well where he has lived for the past 2 years. Every time I visit him he has nothing but praise for the staff and comfort of the home. He also enjoys the meals.

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Review from J M (Sister of Resident) published on 14 June 2018 Submitted via Postal Card
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As yet we have found the home extremely caring and our relative is very happy.

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Review from Jennifer Y (Resident / Service User) published on 17 April 2018 Submitted via Postal Card
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Encouraged to be independent and treat the home as if it was your own. Friendly and warm atmosphere.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Shandon House.

Accreditations

There are no accreditations posted yet for Shandon House.

Meet the Team (7)

Carly Thomson
Carly ThomsonJob Title:DirectorJoined: 2000

I started my career in care at Shandon when I was 16, back in 2000, working as a Care Assistant before becoming a Senior. I’ve grown up in these homes; they’ve been a huge part of my life from the very beginning, and they’ve always felt like home from home. In 2008, I moved into management at Rodina House, and a few years later returned to Shandon, where I managed from 2011 until 2024. One of the things I’m most proud of is leading the team through the COVID pandemic and keeping the home COVID-free for two years, protecting both residents and staff during such a difficult time.

I’ve always been passionate about getting the best out of people, especially those living with dementia. I love learning about people’s personal histories, understanding who they are, and helping staff make the kind of meaningful connections that bring real quality to someone’s day. I’ve always enjoyed improving the home environment and seeing staff grow in confidence and character.

As Lindsey Bree’s daughter, the values behind the company have always been part of who I am. Although I’ve stepped back from managing the services directly, I still play an active role as Director, supporting the management team day to day and being involved in the wider business decisions that shape our services.

Eddie Fox
Eddie FoxJob Title:DirectorJoined: 2005

As a Director and Co-owner of CEL Care Services, I bring over 20 years of dedicated experience to our family-run organisation. Working alongside my mother and sister to grow the company across three sites, my journey has allowed me to experience every facet of the industry—from maintenance to management.

For me, care is more than a profession; it is a lifestyle rooted in my upbringing. I operate under a simple but unwavering standard: "I would never expect a resident to stay somewhere that I wouldn't live myself." This commitment to quality ensures that every individual at CEL Care is treated with the same dignity and compassion as a member of my own family.

Lindsey Bree
Lindsey BreeJob Title:Director

Care has been the heartbeat of my life since I started working in the industry at just 14 years old. After spending 11 formative years at Havelock House while putting myself through university, I achieved my goal of becoming a Registered Manager at Shandon House in 1999.

In 2001, my husband and I realised our dream of creating a family-run business where quality and compassion come first. Even after his passing in 2007 - the same year we welcomed Rodina House into our family - I have dedicated my life to carrying forward our shared mission.

Today, I am incredibly proud of the services we provide and the wonderful community we have built - from our dedicated staff and residents to the families and healthcare professionals who have shared this journey with us. As we look toward the future, I am excited to announce the opening of our independent living service this coming year and to see the continued growth of CEL.

Natalie Mepham
Natalie MephamJob Title:Registered Manager / Care Consultant

Rodina House has always held a special place in my heart, as it’s where my career in care first began at 17. I started out as a kitchen assistant and, over time, worked my way up to Registered Manager. After six years of growth within the home and beyond, returning has felt like coming full circle.

My focus has been on strengthening quality, building a positive team culture, and ensuring truly person-centred care. It’s been really rewarding to work with Lindsey again — we share the same passion and values for delivering high-quality, compassionate care.

Alongside my role here, I also work independently as a Care Consultant, supporting other providers to achieve the same standards of quality and kindness that inspired me from the very start.

Kevin Thomson
Kevin ThomsonJob Title:Facilities ManagerJoined: 2016

In 2016, I made the decision to leave the British Army after 15 years of service, to spend more time at home with my family, as an opportunity for me to join the family business became available.

I bring with me a plethora of skills and experience from working in a demanding and high-pressure industry. I have since continued to push my personal development, gaining additional qualifications more suited to a care sector role.

It gives me a great sense of pride to be able to provide clients with a safe, well-maintained environment in which to relax and enjoy, helping to improve their quality of life. Direct interaction with residents provides immense satisfaction for me.

In my time away from work, I try to spend as much time as possible with my family, exploring and being outdoors and trying new hobbies. My main passion is hiking and climbing.

Josephine Nnamuka
Josephine NnamukaJob Title:Assistant Manager

My name is Josephine, and I've worked in CEL Care services for 10 years. I love my job so much. We support older people with their daily lives, including dementia care.

CEL Care Services is one of the best Residential Care Services in Eastbourne, providing compassionate and person-centred care that helps our residents feel safe, respected and truly at home. CEL Care Services also takes care of the welfare of its staff, who, in return, feel supported to continue to look after the residents.

Emily Godden
Emily GoddenJob Title:Assistant ManagerJoined: 2014

I joined the care team at Rodina House in 2014 at the age of 18; it was my first employment within the Care Sector. It didn’t take me long to realise just how special this industry was.

At the age of 26, I became a Senior carer at Shandon House. Shortly after taking this position, I submitted my application to become the assistant manager. I am currently in the process of applying for the role of registered manager. This will be a joint position whilst completing my NVQ level 5.

I thrive on making a positive impact on all residents’ lives and empowering my team to do the same. Meeting new people every day and being able to learn about their unique stories and interests is important to me. Finding ways to enhance their lives, whether that’s sharing memories or simply sitting down and listening, is a bonus to my role. I believe that every interaction makes a real difference.

I want to make a difference in all our resident’s lives, including their families, in decision-making to enhance their quality of life and enjoyment.

Outside of work, I enjoy spending time with my three children, going on adventures and watching them grow. I find inspiration in their energy.

Frequently Asked Questions about Shandon House

What types of Care is Shandon House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Shandon House have?

There are 25 Single Rooms.

What are the Facilities & Services at Shandon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Shandon House to the centre of Eastbourne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shandon House to verify any information. View our terms and conditions. Shandon House has an Enhanced Service -more info.