Shandon House

3 Mill Road, Eastbourne BN21 2LY

Shandon House provides 24-hour residential care for ladies and gentlemen in their later years. Shandon house is a family-run business that offers a safe, warm and friendly environment to all, where person-centred care is a priority.

Providers managers and carers are committed to providing a very good standard of care that promotes independence, respect and dignity for people from all walks of life. At Shandon house professionals are pleased to offer a variety of activities and social events to entertain and encourage physical and psychological stimulation.

The private and communal areas are open and spacious with the added benefit of a beautiful, bright conservatory with views out to the large accessible garden (that is particularly picturesque in the spring/summer months).

Shandon House provides residents with an extensive menu of home-cooked foods, and there are many options to choose from. Menus can also be tailored to suit dietary requirements or preferences.

There are 25 bedrooms, some with en-suite W.C, a variety of single or double sized rooms, and all are single occupancy but couples are welcome to view larger rooms.

Group: CEL Care Services Ltd

Person in charge: Carlene Thomson (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single £685 – £850 (These prices are only a guideline, please contact Shandon House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting times are not restricted

Parking:

There is a large car park available for visitors

Latest Care Quality Commission* Report on Shandon House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Shandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Shandon House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.496 for Shandon House is calculated as follows: ( (82 Excellents x 5) + (33 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.496

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shandon House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Shandon House has a Review Score of 9.5 (9.496) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shandon House?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Shandon House

  • Resident / Service User
    4
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Encouraged to be independent and treat the home as if it was your own. Friendly and warm atmosphere.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   3.7 out of 5

Very relaxing and pleasing helped to get me back on my feet.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   4.9 out of 5

I arrived at Shandon House in June 2017. It felt like I imagine Alice falling down the rabbit hole - it took me about a month to settle in. Now, although like all the residents I would rather be in my own home, this home has been very welcoming. The staff are kind, professional and very caring. There is a lot of laughter! I have a very pleasant room and am happy to be here for however much longer.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   5 out of 5

I have been at Shandon House for 11 and a half years, it is a lovely comfortable home with nice rooms, good food, always a choice its clean and I really feel comfortable, relaxed and happy here and most of all good carers who take care of us. If they have any time they come and have a chat with us which is especially nice if you have no family and no visitors. I am happy I am here.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   5 out of 5

Extremely welcoming and friendly home, staff are always going out of their way to ensure residents and visitors are comfortable and safe during their stay/visit. A great range of activities on offer daily.
An extensive food menu available as well as refreshments. I would recommend to anyone.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   4.7 out of 5

I found Shandon House to be caring, flexible, responsive to the needs of the user and at all times, helpful in all they did. They worked with the user and me at all times to provide the best quality of care tailored and responsive, to the wishes of the user and their family.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   4.7 out of 5

The managerial and care staff at Shandon House are friendly and professional at all times. I feel reassured that any resident of Shandon House is in very safe hands.

How likely would you be to recommend Shandon House? Likely

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Average Rating:   4.6 out of 5

I have only praise for the staff at Shandon House. They have been proactive and sensitive to the needs of my very elderly Grandmother.
The staff are accessible and friendly and have made her feel welcome.
She enjoys the social activities which the home arranges.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   3.9 out of 5

As a family, we feel extremely lucky that mum was offered a place in Shandon House, initially temporary but it has turned out to be permanent. She is treated with friendship, care, respect and professionalism and is very happy. The food is great! It doesn't matter what time we turn up, we are always welcome. The staff are kind, attentive and well trained. She has a cosy room and the communal areas are clean and comfortable. There is a wide range of activities for her to do too. Many thanks!

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother went into Shandon House for respite while I was on holiday. When I returned she was so happy there that she decided to make it permanent.
The home is clean and tidy. The daily menu was to a high standard with plenty of choice.
The staff were professional and friendly. Nothing was to much trouble.
Over time, my mother deteriorated due to her many health issues and it was her wish to remain there if at all possible. The staff went above and beyond to give my mother her wish until she slipped away.
I would certainly recommend Shandon House to anyone requiring care.
I can't thank them enough for all they done for my mother whilst in their care.

How likely would you be to recommend Shandon House? Extremely Likely

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Average Rating:   5 out of 5

Although the care provided is substantial, there is certainly room for improvement. The care home was lacking in communicating with me and on several occasions didn’t carry out my requests. For instance, my friend had a couple of falls and I wasn’t notified.

How likely would you be to recommend Shandon House? Extremely Unlikely

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Average Rating:   3.2 out of 5

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