Shandon House

3 Mill Road, Eastbourne BN21 2LY
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8.6 24 Reviews
  • Shandon House, Eastbourne
Shandon House provides 24-hour residential care for ladies and gentlemen in their later years. Shandon house is a family-run business that offers a safe, warm and friendly environment to all, where person-centred care is a priority.

Providers managers and carers are committed to providing a very good standard of care that promotes independence, respect and dignity for people from all walks of life. At Shandon house professionals are pleased to offer a variety of activities and social events to entertain and encourage physical and psychological stimulation.

The private and communal areas are open and spacious with the added benefit of a beautiful, bright conservatory with views out to the large accessible garden (that is particularly picturesque in the spring/summer months).

Shandon House provides residents with an extensive menu of home-cooked foods, and there are many options to choose from. Menus can also be tailored to suit dietary requirements or preferences.

There are 25 bedrooms, some with en-suite W.C, a variety of single or double sized rooms, and all are single occupancy but couples are welcome to view larger rooms.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Detention Under Mental Health Act

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £895 – £1500
  • RESPITE Self-Funded Residential Care: £895 – £1500

Fees exclude hairdressing, chiropody and newspapers

These prices are only a guideline, please contact Shandon House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lindsey Bree (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visiting times are not restricted

Parking

  • There is a large car park available for visitors

Shandon House Reviews (24)

Total of 24, showing 21-24
8.6

Shandon House has a Review Score of 8.6 (8.550) out of 10, based on 4 reviews in the last 2 years. Over all time Shandon House has 24 reviews.

Overall Experience

  • 14
  • 8
  • 2
  • 0
  • 0

Date Published

24
3
3
4
20

Review from Sandra E (Friend of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the care provided is substantial, there is certainly room for improvement. The care home was lacking in communicating with me and on several occasions didn’t carry out my requests. For instance, my friend had a couple of falls and I wasn’t notified.

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Review from Lou M (Granddaughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only praise for the staff at Shandon House. They have been proactive and sensitive to the needs of my very elderly Grandmother.
The staff are accessible and friendly and have made her feel welcome.
She enjoys the social activities which the home arranges.

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Review from Wayne (Son of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Shandon House for respite while I was on holiday. When I returned she was so happy there that she decided to make it permanent.
The home is clean and tidy. The daily menu was to a high standard with plenty of choice.
The staff were professional and friendly. Nothing was to much
trouble.
Over time, my mother deteriorated due to her many health issues and it was her wish to remain there if at all possible. The staff went above and beyond to give my mother her wish until she slipped away.
I would certainly recommend Shandon House to anyone requiring care.
I can't thank them enough for all they done for my mother whilst in their care.

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Review from Christalleni A (Daughter-in-law of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel extremely lucky that mum was offered a place in Shandon House, initially temporary but it has turned out to be permanent. She is treated with friendship, care, respect and professionalism and is very happy. The food is great! It doesn't matter what time we turn up, we are always
welcome. The staff are kind, attentive and well trained. She has a cosy room and the communal areas are clean and comfortable. There is a wide range of activities for her to do too. Many thanks!

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Current Review Score: 8.6 (8.550)

Overview of Review Score

The Review Score of 8.6 (8.550) out of 10 for Shandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.375 for Shandon House is calculated as follows: ( (24 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 48 Ratings = 4.375

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.175 Points relating to the number of positive Reviews for Shandon House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 4 Positive Reviews ÷ 5 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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