Shandon House

3 Mill Road, Eastbourne BN21 2LY
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9.0 28 Reviews
  • Shandon House, Eastbourne
Shandon House provides 24-hour residential care for ladies and gentlemen in their later years. Shandon house is a family-run business that offers a safe, warm and friendly environment to all, where person-centred care is a priority.

Providers managers and carers are committed to providing a very good standard of care that promotes independence, respect and dignity for people from all walks of life. At Shandon house professionals are pleased to offer a variety of activities and social events to entertain and encourage physical and psychological stimulation.

The private and communal areas are open and spacious with the added benefit of a beautiful, bright conservatory with views out to the large accessible garden (that is particularly picturesque in the spring/summer months).

Shandon House provides residents with an extensive menu of home-cooked foods, and there are many options to choose from. Menus can also be tailored to suit dietary requirements or preferences.

There are 25 bedrooms, some with en-suite W.C, a variety of single or double sized rooms, and all are single occupancy but couples are welcome to view larger rooms.

Care Provided by Shandon House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £895 – £1501
  • Self-Funded Residential Dementia Care: £985 – £1200
  • RESPITE Self-Funded Residential Care: £895 – £1500

Fees exclude hairdressing, chiropody and newspapers

These prices are only a guideline, please contact Shandon House to find out the exact price for your requirements.

Contact Shandon House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shandon House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lindsey Bree (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting times are not restricted

Parking

  • There is a large car park available for visitors

9.0

Shandon House has a Review Score of 9.0 (8.981) out of 10, based on 7 reviews in the last 2 years.
Over all time Shandon House has 28 reviews.

Overall Experience
  • 17
  • 9
  • 2
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Date Published
  • 28
  • 4
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  • 7
  • 21
Reviewer Connection to Shandon House
  • 9
  • 5
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  • 1
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  • 1
Total of 28, showing 21-28
Review from P S (Resident) published on 17 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Shandon House for 11 and a half years, it is a lovely comfortable home with nice rooms, good food, always a choice its clean and I really feel comfortable, relaxed and happy here and most of all good carers who take care of us. If they have any time they come and have a chat with us which
is especially nice if you have no family and no visitors. I am happy I am here.
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Review from K C (Son of Resident) published on 17 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely welcoming and friendly home, staff are always going out of their way to ensure residents and visitors are comfortable and safe during their stay/visit. A great range of activities on offer daily.
An extensive food menu available as well as refreshments. I would recommend to anyone.
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Review from T B (Friend of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Shandon House to be caring, flexible, responsive to the needs of the user and at all times, helpful in all they did. They worked with the user and me at all times to provide the best quality of care tailored and responsive, to the wishes of the user and their family.
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Review from Helen P (Granddaughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managerial and care staff at Shandon House are friendly and professional at all times. I feel reassured that any resident of Shandon House is in very safe hands.
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Review from Sandra E (Friend of Resident) published on 22 February 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although the care provided is substantial, there is certainly room for improvement. The care home was lacking in communicating with me and on several occasions didn’t carry out my requests. For instance, my friend had a couple of falls and I wasn’t notified.
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Review from Lou M (Granddaughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have only praise for the staff at Shandon House. They have been proactive and sensitive to the needs of my very elderly Grandmother.
The staff are accessible and friendly and have made her feel welcome.
She enjoys the social activities which the home arranges.
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Review from Wayne (Son of Resident) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Shandon House for respite while I was on holiday. When I returned she was so happy there that she decided to make it permanent.
The home is clean and tidy. The daily menu was to a high standard with plenty of choice.
The staff were professional and friendly. Nothing was to much
trouble.
Over time, my mother deteriorated due to her many health issues and it was her wish to remain there if at all possible. The staff went above and beyond to give my mother her wish until she slipped away.
I would certainly recommend Shandon House to anyone requiring care.
I can't thank them enough for all they done for my mother whilst in their care.
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Review from Christalleni A (Daughter-in-law of Resident) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we feel extremely lucky that mum was offered a place in Shandon House, initially temporary but it has turned out to be permanent. She is treated with friendship, care, respect and professionalism and is very happy. The food is great! It doesn't matter what time we turn up, we are always
welcome. The staff are kind, attentive and well trained. She has a cosy room and the communal areas are clean and comfortable. There is a wide range of activities for her to do too. Many thanks!
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Current Review Score: 9.0 (8.981)

Overview of Review Score

The Review Score of 9.0 (8.981) out of 10 for Shandon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.381 for Shandon House is calculated as follows: ( (41 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 84 Ratings = 4.381
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Shandon House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (7)

Carly

Carly Thomson

Job Title: Director Joined: 2000

I started my career in care at Shandon when I was 16, back in 2000, working as a Care Assistant before becoming a Senior. I’ve grown up in these homes; they’ve been a huge part of my life from the very beginning, and they’ve always felt like home from home. In 2008, I moved into management at Rodina House, and a few years later returned to Shandon, where I managed from 2011 until 2024. One of the things I’m most proud of is leading the team through the COVID pandemic and keeping the home COVID-free for two years, protecting both residents and staff during such a difficult time.


I’ve always been passionate about getting the best out of people, especially those living with dementia. I love learning about people’s personal histories, understanding who they are, and helping staff make the kind of meaningful connections that bring real quality to someone’s day. I’ve always enjoyed improving the home environment and seeing staff grow in confidence and character.


As Lindsey Bree’s daughter, the values behind the company have always been part of who I am. Although I’ve stepped back from managing the services directly, I still play an active role as Director, supporting the management team day to day and being involved in the wider business decisions that shape our services.

Eddie

Eddie Fox

Job Title: Director Joined: 2005

As a Director and Co-owner of CEL Care Services, I bring over 20 years of dedicated experience to our family-run organisation. Working alongside my mother and sister to grow the company across three sites, my journey has allowed me to experience every facet of the industry—from maintenance to management.


For me, care is more than a profession; it is a lifestyle rooted in my upbringing. I operate under a simple but unwavering standard: "I would never expect a resident to stay somewhere that I wouldn't live myself." This commitment to quality ensures that every individual at CEL Care is treated with the same dignity and compassion as a member of my own family.

Lindsey

Lindsey Bree

Job Title: Director

Care has been the heartbeat of my life since I started working in the industry at just 14 years old. After spending 11 formative years at Havelock House while putting myself through university, I achieved my goal of becoming a Registered Manager at Shandon House in 1999.


In 2001, my husband and I realised our dream of creating a family-run business where quality and compassion come first. Even after his passing in 2007 - the same year we welcomed Rodina House into our family - I have dedicated my life to carrying forward our shared mission.


Today, I am incredibly proud of the services we provide and the wonderful community we have built - from our dedicated staff and residents to the families and healthcare professionals who have shared this journey with us. As we look toward the future, I am excited to announce the opening of our independent living service this coming year and to see the continued growth of CEL.

Natalie

Natalie Mepham

Job Title: Registered Manager / Care Consultant

Rodina House has always held a special place in my heart, as it’s where my career in care first began at 17. I started out as a kitchen assistant and, over time, worked my way up to Registered Manager. After six years of growth within the home and beyond, returning has felt like coming full circle.


My focus has been on strengthening quality, building a positive team culture, and ensuring truly person-centred care. It’s been really rewarding to work with Lindsey again — we share the same passion and values for delivering high-quality, compassionate care.


Alongside my role here, I also work independently as a Care Consultant, supporting other providers to achieve the same standards of quality and kindness that inspired me from the very start.

Kevin

Kevin Thomson

Job Title: Facilities Manager Joined: 2016

In 2016, I made the decision to leave the British Army after 15 years of service, to spend more time at home with my family, as an opportunity for me to join the family business became available.


I bring with me a plethora of skills and experience from working in a demanding and high-pressure industry. I have since continued to push my personal development, gaining additional qualifications more suited to a care sector role.


It gives me a great sense of pride to be able to provide clients with a safe, well-maintained environment in which to relax and enjoy, helping to improve their quality of life. Direct interaction with residents provides immense satisfaction for me.


In my time away from work, I try to spend as much time as possible with my family, exploring and being outdoors and trying new hobbies. My main passion is hiking and climbing.

Josephine

Josephine Nnamuka

Job Title: Assistant Manager

My name is Josephine, and I've worked in CEL Care services for 10 years. I love my job so much. We support older people with their daily lives, including dementia care.


CEL Care Services is one of the best Residential Care Services in Eastbourne, providing compassionate and person-centred care that helps our residents feel safe, respected and truly at home. CEL Care Services also takes care of the welfare of its staff, who, in return, feel supported to continue to look after the residents.

Emily

Emily Godden

Job Title: Assistant Manager Joined: 2014

I joined the care team at Rodina House in 2014 at the age of 18; it was my first employment within the Care Sector. It didn’t take me long to realise just how special this industry was.


At the age of 26, I became a Senior carer at Shandon House. Shortly after taking this position, I submitted my application to become the assistant manager. I am currently in the process of applying for the role of registered manager. This will be a joint position whilst completing my NVQ level 5.


I thrive on making a positive impact on all residents’ lives and empowering my team to do the same. Meeting new people every day and being able to learn about their unique stories and interests is important to me. Finding ways to enhance their lives, whether that’s sharing memories or simply sitting down and listening, is a bonus to my role. I believe that every interaction makes a real difference.
I want to make a difference in all our resident’s lives, including their families, in decision-making to enhance their quality of life and enjoyment.


Outside of work, I enjoy spending time with my three children, going on adventures and watching them grow. I find inspiration in their energy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shandon House to verify any information. View our terms and conditions. Shandon House has an Enhanced Service - more info.