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Shandon House

3 Mill Road, Eastbourne, East Sussex BN21 2LY
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Shandon House, Eastbourne
Shandon House, Eastbourne
Shandon House, Eastbourne

Shandon House provides 24-hour residential care for ladies and gentlemen in their later years. Shandon house is a family-run business that offers a safe, warm and friendly environment to all, where person-centred care is a priority.

Providers managers and carers are committed to providing a very good standard of care that promotes independence, respect and dignity for people from all walks of life. At Shandon house professionals are pleased to...  

Care Provided by Shandon House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,200£1,000 - £1,200
Residential Dementia Care£1,100 - £1,200£1,100 - £1,200

Fees exclude hairdressing, chiropody, newspapers and escorts. Fees are payable a month in advance

Contact Shandon House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lindsey Bree(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visiting times are not restricted

Parking

  • There is a large car park available for visitors

Shandon House Reviews (30)

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9.2

Shandon House has a Review Score of 9.2 (9.219) out of 10, based on 9 reviews in the last 2 years. Over all time Shandon House has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from Barrie S (Resident / Service User) published on 17 April 2018 Submitted via Postal Card
Overall Experience

Very relaxing and pleasing helped to get me back on my feet.

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Review from Margaret B (Resident / Service User) published on 21 March 2018 Submitted via Postal Card
Overall Experience

I arrived at Shandon House in June 2017. It felt like I imagine Alice falling down the rabbit hole - it took me about a month to settle in. Now, although like all the residents I would rather be in my own home, this home has been very welcoming. The staff are kind, professional and very caring. There is a lot of laughter! I have a very pleasant room and am happy to be here for however much longer.

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Review from P S (Resident / Service User) published on 17 March 2018 Submitted via Postal Card
Overall Experience

I have been at Shandon House for 11 and a half years, it is a lovely comfortable home with nice rooms, good food, always a choice its clean and I really feel comfortable, relaxed and happy here and most of all good carers who take care of us. If they have any time they come and have a chat with us which is especially nice if you have no family and no visitors. I am happy I am here.

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Review from K C (Son of Resident) published on 17 March 2018 Submitted via Postal Card
Overall Experience
Extremely welcoming and friendly home, staff are always going out of their way to ensure residents and visitors are comfortable and safe during their stay/visit. A great range of activities on offer daily.

An extensive food menu available as well as refreshments. I would recommend to anyone.

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Review from T B (Friend of Resident) published on 12 March 2018 Submitted via Website
Overall Experience

I found Shandon House to be caring, flexible, responsive to the needs of the user and at all times, helpful in all they did. They worked with the user and me at all times to provide the best quality of care tailored and responsive, to the wishes of the user and their family.

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Review from Helen P (Granddaughter of Resident) published on 6 March 2018 Submitted via Website
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The managerial and care staff at Shandon House are friendly and professional at all times. I feel reassured that any resident of Shandon House is in very safe hands.

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Review from Sandra E (Friend of Resident) published on 22 February 2018 Submitted via Website
Overall Experience

Although the care provided is substantial, there is certainly room for improvement. The care home was lacking in communicating with me and on several occasions didn’t carry out my requests. For instance, my friend had a couple of falls and I wasn’t notified.

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Review from Lou M (Granddaughter of Resident) published on 13 February 2018 Submitted via Website
Overall Experience
I have only praise for the staff at Shandon House. They have been proactive and sensitive to the needs of my very elderly Grandmother.
The staff are accessible and friendly and have made her feel welcome.

She enjoys the social activities which the home arranges.

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Review from Wayne (Son of Resident) published on 8 February 2018 Submitted via Website
Overall Experience
My mother went into Shandon House for respite while I was on holiday. When I returned she was so happy there that she decided to make it permanent.
The home is clean and tidy. The daily menu was to a high standard with plenty of choice.
The staff were professional and friendly. Nothing was to much trouble.
Over time, my mother deteriorated due to her many health issues and it was her wish to remain there if at all possible. The staff went above and beyond to give my mother her wish until she slipped away.
I would certainly recommend Shandon House to anyone requiring care.

I can't thank them enough for all they done for my mother whilst in their care.

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Review from Christalleni A (Daughter-in-law of Resident) published on 8 February 2018 Submitted via Website
Overall Experience

As a family, we feel extremely lucky that mum was offered a place in Shandon House, initially temporary but it has turned out to be permanent. She is treated with friendship, care, respect and professionalism and is very happy. The food is great! It doesn't matter what time we turn up, we are always welcome. The staff are kind, attentive and well trained. She has a cosy room and the communal areas are clean and comfortable. There is a wide range of activities for her to do too. Many thanks!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (7)

Carly Thomson
Carly ThomsonJob Title:DirectorJoined: 2000

I started my career in care at Shandon when I was 16, back in 2000, working as a Care Assistant before becoming a Senior. I’ve grown up in these homes; they’ve been a huge part of my life from the very beginning, and they’ve always felt like home from home. In 2008, I moved into management at Rodina House, and a few years later returned to Shandon, where I managed from 2011 until 2024. One of the things I’m most proud of is leading the team through the COVID pandemic and keeping the home COVID-free for two years, protecting both residents and staff during such a difficult time.

I’ve always been passionate about getting the best out of people, especially those living with dementia. I love learning about people’s personal histories, understanding who they are, and helping staff make the kind of meaningful connections that bring real quality to someone’s day. I’ve always enjoyed improving the home environment and seeing staff grow in confidence and character.

As Lindsey Bree’s daughter, the values behind the company have always been part of who I am. Although I’ve stepped back from managing the services directly, I still play an active role as Director, supporting the management team day to day and being involved in the wider business decisions that shape our services.

Eddie Fox
Eddie FoxJob Title:DirectorJoined: 2005

As a Director and Co-owner of CEL Care Services, I bring over 20 years of dedicated experience to our family-run organisation. Working alongside my mother and sister to grow the company across three sites, my journey has allowed me to experience every facet of the industry—from maintenance to management.

For me, care is more than a profession; it is a lifestyle rooted in my upbringing. I operate under a simple but unwavering standard: "I would never expect a resident to stay somewhere that I wouldn't live myself." This commitment to quality ensures that every individual at CEL Care is treated with the same dignity and compassion as a member of my own family.

Lindsey Bree
Lindsey BreeJob Title:Director

Care has been the heartbeat of my life since I started working in the industry at just 14 years old. After spending 11 formative years at Havelock House while putting myself through university, I achieved my goal of becoming a Registered Manager at Shandon House in 1999.

In 2001, my husband and I realised our dream of creating a family-run business where quality and compassion come first. Even after his passing in 2007 - the same year we welcomed Rodina House into our family - I have dedicated my life to carrying forward our shared mission.

Today, I am incredibly proud of the services we provide and the wonderful community we have built - from our dedicated staff and residents to the families and healthcare professionals who have shared this journey with us. As we look toward the future, I am excited to announce the opening of our independent living service this coming year and to see the continued growth of CEL.

Natalie Mepham
Natalie MephamJob Title:Registered Manager / Care Consultant

Rodina House has always held a special place in my heart, as it’s where my career in care first began at 17. I started out as a kitchen assistant and, over time, worked my way up to Registered Manager. After six years of growth within the home and beyond, returning has felt like coming full circle.

My focus has been on strengthening quality, building a positive team culture, and ensuring truly person-centred care. It’s been really rewarding to work with Lindsey again — we share the same passion and values for delivering high-quality, compassionate care.

Alongside my role here, I also work independently as a Care Consultant, supporting other providers to achieve the same standards of quality and kindness that inspired me from the very start.

Kevin Thomson
Kevin ThomsonJob Title:Facilities ManagerJoined: 2016

In 2016, I made the decision to leave the British Army after 15 years of service, to spend more time at home with my family, as an opportunity for me to join the family business became available.

I bring with me a plethora of skills and experience from working in a demanding and high-pressure industry. I have since continued to push my personal development, gaining additional qualifications more suited to a care sector role.

It gives me a great sense of pride to be able to provide clients with a safe, well-maintained environment in which to relax and enjoy, helping to improve their quality of life. Direct interaction with residents provides immense satisfaction for me.

In my time away from work, I try to spend as much time as possible with my family, exploring and being outdoors and trying new hobbies. My main passion is hiking and climbing.

Josephine Nnamuka
Josephine NnamukaJob Title:Assistant Manager

My name is Josephine, and I've worked in CEL Care services for 10 years. I love my job so much. We support older people with their daily lives, including dementia care.

CEL Care Services is one of the best Residential Care Services in Eastbourne, providing compassionate and person-centred care that helps our residents feel safe, respected and truly at home. CEL Care Services also takes care of the welfare of its staff, who, in return, feel supported to continue to look after the residents.

Emily Godden
Emily GoddenJob Title:Assistant ManagerJoined: 2014

I joined the care team at Rodina House in 2014 at the age of 18; it was my first employment within the Care Sector. It didn’t take me long to realise just how special this industry was.

At the age of 26, I became a Senior carer at Shandon House. Shortly after taking this position, I submitted my application to become the assistant manager. I am currently in the process of applying for the role of registered manager. This will be a joint position whilst completing my NVQ level 5.

I thrive on making a positive impact on all residents’ lives and empowering my team to do the same. Meeting new people every day and being able to learn about their unique stories and interests is important to me. Finding ways to enhance their lives, whether that’s sharing memories or simply sitting down and listening, is a bonus to my role. I believe that every interaction makes a real difference.

I want to make a difference in all our resident’s lives, including their families, in decision-making to enhance their quality of life and enjoyment.

Outside of work, I enjoy spending time with my three children, going on adventures and watching them grow. I find inspiration in their energy.

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