Sunnyhill Residential Care Home

Sunnyhill is a superb care home. My father has been there a few months now and the kind and caring staff are always supporting us... very friendly people and fantastic with the residents. Food is delicious. Overall I can fully recommend this lovely care home.

Sunnyhill Care Home is managed by an incredibly competent and empathetic manager who isn’t afraid to get stuck in and be out of her office. She knows all the residents by heart and liaises with family members as much as they request. The home has a full permanent staff which speaks for itself in this day. So residents get constant repetitive care. Occasionally agency staff are required, they are constantly monitored to ensure a high level of care including ensuring any agency staff have the right training in those situations (this I have heard personally). There is nearly always something going on in the lounge for residents and nearly always music playing. The standard of cleanliness is high with two staff dedicated to housekeeping. Every visit everywhere smells of clean or disinfectant. This is excellent in my opinion as it means anything that is soiled is never left and always thoroughly cleaned. My dad is happy at Sunnyhill. I can relax knowing he is safe and cared for.

From the day my dad became a resident at Sunnyhill he became one of their family, as did my sister, her family and I. The care and attention my dad receives goes above and beyond. When observing the staff interacting with my dad and other residents for that matter you can tell they matter, they are cared for. They're not just a patient number or a bedroom number, they are a whole person. Dad's needs and wishes are met without question. I myself as a daughter also feel listened to. As I don't live in the UK I email and text regularly and always receive updates promptly. When I call, the staff are so helpful, to the point where they'll take the phone up to my dad and put me on speaker so we can chat and Dad will always know I'm thinking of him. Living some distance away, even when I do visit the staff treat me like they see me every day. Dad has developed a great bond with some of the staff and he doesn't do that lightly, so if he's happy we're happy.

Keep up the good work.

I am pleased with the care provided for my mother.

Mum has been in Sunnyhill since January 2020. As she has dementia, her behaviour had been challenging for her 'live in' carer and she needed 24/7 care. Sunnyhill has been really good with Mum and she is happy and settled. Even in the trying times of COVID-19, Sunnyhill did an early lockdown and this kept staff and residents safe. We have kept in touch by phone and the staff have reported any changes quickly.

The home is very good, caring and comfortable. Always plenty going on to encourage the residents in a very happy home with lots of support.

" I can do as I like," she said. The food is nourishing. The home is clean and all the staff are lovely and caring.

Very satisfied, I know that my aunt is receiving very good care. Thank you

I cannot praise Sunnyhill Care Home enough. Since the first day my brother was taken into their care, he is so well cared for and looked after. This is so comforting for the family as we are not local, we are many miles away and my brother's dementia is so well understood and he is very happy in his new home. Thank you to you all. This means so much to my family.

As a family we were really unsure about placing our Mum into care, even though our Dad was doing a fantastic job as her carer - the time had come. Having viewed many homes, Sunnyhill stood head and shoulders above its contemporaries. All that we were promised has materialised and our Mum has settled quickly and is very happy, secure and content.

Many thanks to the management and staff at Sunnyhill for looking after our Mum so well and for the kind welcome they give us when we visit.

Since my husband moved her nearly a month ago I have been very happy with the care he is receiving at Sunnyhill. The staff are very caring and supportive and do everything to make things comfortable and pleasant. Being comparatively small, there is a family atmosphere and staff are always smiling and welcoming to family and friends who visit. I am always offered a cup of tea or coffee, whichever time of day I visit. Nothing is too much trouble.

Sunnyhill staff make you very welcome.

The food always looks and smells amazing.

Thank you all.

I don't think that there could be anywhere better to live. The staff are friendly and helpful and always make me smile and laugh. If I had to go and live in any care home, I would always choose here.

My Mum has been at Sunnyhill for 12 months now. She has settled in very well due to the care, love and kindness of all the staff. I find the staff very helpful and welcoming. They are all very friendly and happy and make visiting lovely. I now have peace of mind knowing that my Mum is safe and well looked after. If there are any problems or concerns I am contacted straight away. From the very first time I came to Sunnyhill, I felt the warmth and love. Thank you to everybody.

Although, there is room for improvement in some areas. Placing your loved one in somebody else's care can be very distressing but our family have the confidence in the staff at Sunnyhill Care Home and we would not hesitate to recommend them.

My wife has been a resident at Sunnyhill for just over three years and from the very outset, I have been pleased with the high level of care she has received. In addition, both management and staff have supported me throughout this emotional journey and they continue to do so. I would strongly recommend Sunnyhill Care Home.