Sunnyhill Residential Care Home

14 Selwyn Road, Eastbourne BN21 2LJ

Sunnyhill Residential Care Home offers a relaxing environment in which professional care packages are tailored towards the needs of residents with a mental health related condition.

Carers have a great depth of experience and training in looking after occupants with dementia, with the interior equipped to assist people going through memory loss and declining cognitive ability.

The aim of the service is to maintain an atmosphere in which residents feel respected and dignified, while being welcoming towards visiting family and loved ones.

Group: Amba Care Homes Group

Person in charge: Kirsty Bruce (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Huntington's Disease • Parkinson's Disease • Schizophrenia

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Spanish; Castilian

Single Rooms: 21

Rooms with ensuite WC: 21

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sunnyhill Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Sunnyhill Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Sunnyhill Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Sunnyhill Residential Care Home is calculated as follows: ( (110 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunnyhill Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Sunnyhill Residential Care Home has a Review Score of 9.8 (9.750) from 12 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunnyhill Residential Care Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunnyhill Residential Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Find the home very able and willing to make the residents comfortable. Allowing them their dignity. Well cared for which gives me peace of mind to know that my mother is safe, has company, clean and well fed, and her medications given regularly.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mrs. K L Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 08 Mar 2018:

Thank you for your kind words, Julie, I am very pleased to hear you are happy with our service, feedback is always welcome. I will pass your comments to the staff team.

Thank you all for the care and attention you gave to my dear friend. I was so pleased she found such a good home where she was valued. Whenever I telephoned the staff answered and told me where my friend was, how she was doing and what she had been doing. I was always able to speak with my friend whenever I wanted.
Thank you all.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mrs K L Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 22 Dec 2017:

Thank you for your kind words, I will pass on to all the staff.

I don't think that there could be anywhere better to live. The staff are friendly and helpful and always make me smile and laugh. If I had to go and live in any care home, I would always choose here.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mrs K L Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 20 Nov 2017:

Thank you for your kind words Doris, so pleased you are enjoying your stay with us.

My Mum has been at Sunnyhill for 12 months now. She has settled in very well due to the care, love and kindness of all the staff. I find the staff very helpful and welcoming. They are all very friendly and happy and make visiting lovely. I now have peace of mind knowing that my Mum is safe and well looked after. If there are any problems or concerns I am contacted straight away. From the very first time I came to Sunnyhill, I felt the warmth and love. Thank you to everybody.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

K L Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 19 Oct 2017:

Thank you for the lovely feedback. We are pleased you are happy with the care and support Mum receives at Sunnyhill.

My wife has been a resident at Sunnyhill for just over three years and from the very outset, I have been pleased with the high level of care she has received. In addition, both management and staff have supported me throughout this emotional journey and they continue to do so. I would strongly recommend Sunnyhill Care Home.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

K L Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 19 Oct 2017:

Thank you for taking the time to complete a review, your feedback is important to us and helps us identify areas for improvement.

The care and support staff work very hard to ensure the resident's needs are met. We visit very often and are always made to feel very welcome, nothing is too much trouble.
Although, there is room for improvement in some areas. Placing your loved one in somebody else's care can be very distressing but our family have the confidence in the staff at Sunnyhill Care Home and we would not hesitate to recommend them.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

K L Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 19 Oct 2017:

Thank you for taking time to complete a review, your views are very important to us and help us to identify areas for improvement.

Sunnyhill is a warm, inviting, caring calm environment. Staff are friendly caring and supportive not only to Mum but us as well. I could not have wished for a better home for Mum.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kirsty Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 17 Oct 2017:

Thank you for your review, I will enjoy feeding your kind words back to our staff team.

Great friendly service, always made welcome.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kirsty Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 17 May 2017:

Thank you for your kind words, always a pleasure to see you.

I find the staff excellent, caring and always willing to help on any matter. My mum always seems happy.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kirsty Bruce, Registered Manager at Sunnyhill Residential Care Home responded to this review on 11 Oct 2016:

Thank you for your kind words. Always good to know you and Mum are happy.

Very satisfied with the care my mother receives and the consideration from the staff.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I love living here. The staff are lovely.

How likely would you be to recommend Sunnyhill Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I like being in the lounge with other people. It's like having lots of friends. The staff are kind and helpful.

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Average Rating:   4.5 out of 5

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