Lennox Lodge

37 The Highlands, Bexhill-on-Sea TN39 5HL
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9.9 36 Reviews
  • Lennox Lodge, Bexhill-on-Sea
Lennox Lodge is a small family owned Residential Home situated in Bexhill. The management team have been running Lennox for over 20 years and have a well established staffing team, with some staff having been employed for over 10 years.

Lennox Lodge is a largely purpose built accommodation, with some of the most breath taking views over Bexhill, with some reaching over to Beachy Head. The team pride themselves on having a home from home atmosphere, which is provided whether a long-term stay or a short-term respite stay is required.

Lennox Lodge endeavours to create a person-centred care plan, which begins at the assessment process. Residents are encouraged to share their preferences and choices, so their care is tailored to reflect this. The trained chefs provide a seasonal menu, ensuring that all homecooked food is varied and enticing. There is a full activity programme which is updated monthly to reflect what residents enjoy and how they wish to spend their time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our weekly fees vary depending on the room available and the needs of the individual; included in our fee is 24/7 person centered care and medication administration by trained staff, laundry care, a full activity programme and meals which can be tailored to meet any dietary requirements. We can also add any extras to a sundry bill such as; hairdressing, chiropody, newspapers and any other sundries required. We accept both self funding and local authority funded individuals.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natasha Stevens (Manager)

Local Authority / Social Services

Admission Criteria

  • 55 Yrs and up
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (2)

Lennox Lodge Reviews (36)

Total of 36, showing 21-36
9.9

Lennox Lodge has a Review Score of 9.9 (9.877) out of 10, based on 15 reviews in the last 2 years. Over all time Lennox Lodge has 36 reviews.

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  • 32
  • 4
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Date Published

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21

Review from Nicky R D (Granddaughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has resided at this wonderful home for over four years and is happy and well looked after. They helped her settle in at her pace as she was not ready to leave her home but was also not safe living alone. They treat her as an individual with dignity, respect, humour and kindness. They allow
her the choice of whether to engage with other residents or to stay in her room. The staff treat my nan as a loved relative and keep my uncle updated about her care and health. The home is always clean and the food is of great quality. The staff work tirelessly to create a safe and happy home and many have worked there for many years. During the pandemic, the staff have done a fantastic job of protecting their residents and have only had a few asymptomatic cases during the last 15 months. They also purchased an IPad so families could FaceTime relatives and this has been a wonderful way to see my nanny’s face. I highly recommend choosing this care home to care for your loved ones.

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Review from L H (Friend of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came to Lennox Lodge in April 2019. The warm and welcoming atmosphere was immediately apparent and reinforced by the caring and dedicated staff. It is a happy place. Having witnessed the care given to a friend as he has deteriorated, no praise is too high for the staff and management.

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Review from Patrick H (Power of Attorney of Resident) published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment and care given have been, simply excellent. The resident - a close friend, of whom I have Power of Attorney, is very at home with the staff and has the highest opinion of the attention, care and friendship they have offered him.

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Review from Keith M (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has lived at Lennox Lodge she is happier and healthier than before. Because she has limited mobility, the very lovely and caring staff help Mum to get washed and dressed, they put her compression stockings on which stop her from getting ulcers as previously. The cleanliness stop her from
getting urine infections as previously. The premises are well cared for as are the residents, who are treated as loved relations. The staff know her needs and likes and dislikes. They do so much more than basic care and that do it so willingly, they keep me informed which is so important.

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Review from Liam S (Grandson of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Lennox in November 2020 during Covid 19. The home is professional, homely and a family environment. My grandad is so very happy and it is great to see him settled.

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Review from Brenda M (Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a warm and welcoming home with friendly staff and management. It is very well run, which creates a secure and happy atmosphere. I would definitely recommend it.

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Review from Margaret F (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this is a very good care home and I am happy here. However, I would like more to eat at supper time. I would like two rounds of sandwiches instead of one round. I get very hungry at supper time.

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Review from M S (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very favourable. I am very pleased to be in such a caring h some. The staff care for the residents as if they were their family. Apart from being with my family, I couldn't have chosen a more caring home to be in. I hope I show my thoughts and appreciation to the staff.

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Review from M B (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Lennox Lodge as a resident for over two years and cannot fault the care here in any way. The food is excellent, hot and well presented. Any requests are readily available. The staff are willing and cheerful and it is a real homely atmosphere. Every comfort is provided. Born in 1927 and
a trained nurse and midwife. I have worked in India and Africa and seen many care homes.

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Review from Gerald S (Son of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is well run care home with a caring management team and staff that are always a joy to meet and are prepared to go the extra mile for those for whom they care.

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Review from Sylvia G (Daughter-in-law of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law went to Lennox Lodge for respite three times. She always said Lennox was a home from home and had a lovely family atmosphere. When we visited the home was always clean, staff happy and welcoming and the atmosphere in general very lovely. We would highly recommend Lennox Lodge and so
would my Mother in Law.

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Review from Jan B (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rang the home to arrange an extra visit to my dad for my mum and I, and was impressed with the friendly, polite staff member who immediately asked if we would like to join Dad for lunch. When my mum and I arrived on the day the home was strikingly clean and well organised. The staff were all very
friendly and attentive. We stayed for a very nice three course lunch made all the more special as the three of us were together. Most importantly my dad is happy and very well cared for at Lennox Lodge.

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Review from Ivy G (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy. Comfortable to live in, go to bed when you like, get up when you like. I like my freedom.

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Review from Henry Y (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy in this home. I have some friends who would like this home.

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Review from Caroline D (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the caring and professional approach all members of staff display towards our dad. Every decision has dad's interest at heart. Nothing is too much trouble to make dad feel he is loved and cared for like their own parent or grandparent.
He is encouraged to do as much for
himself as possible, whilst understanding his limitations. He is treated as an individual, with respect, in a care home full of laughter, positive attitudes and genuine kindness. Thank you.

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Review from Christopher F (Nephew of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff wonderfully friendly, helpful and efficient and the rooms in which my aunt and uncle reside are excellent. My aunt would appreciate a somewhat more varied menu, with a little more emphasis on fresh green vegetables, but my uncle has been happy enough with the food on offer.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Lennox Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Lennox Lodge is calculated as follows: ( (157 Excellents x 5) + (22 Goods x 4) ) ÷ 179 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lennox Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (7)

Natasha

Natasha Stevens

Job Title: Registered Manager

Joined: 2016

I have always had a passion for care, having started my first job as a kitchen assistant at 14 years of age. I became the registered manager of Lennox at 23 years old, after obtaining my NVQ Level 5 in leadership and Management in Health and Social Care. I am passionate about creating a home which is person centered, diverse, friendly and homely for all who reside and live here.

Georgia

Georgia Toulson

Job Title: Accounts and Marketing Manager

Joined: 2014

I joined Lennox Lodge back in 2014 as a Kitchen Assistant at the age of 14, a few years later I became a Care Assistant and I did this as a bank member of staff while I got my degree in Marketing with Business at Bournemouth University. In January I came back to Lennox full-time and took on the position of Accounts and Marketing Manager.


Lennox has been a big part of my life for the last 9 years; it has helped me to grow as a person and I love the relationships that I have created with both the residents and the staff.

Rebecca

Rebecca Harmer

Job Title: Assistant Manager

Joined: 2019

I first joined Lennox Lodge in 2019 as a carer after i had studied for my Level 3 Health & Social Care at college. I have previous experience working within a nursing home as well as with children with learning disabilities. After joining Lennox Lodge, I soon realised that caring for the elderly makes me the happiest. During the pandemic, I decided to use my time to study for my Level 5 in Leadership for Health & Social Care and have been a Senior Health Care Assistant for a year. I love supporting members of the team, learning something new each day and seeing our residents smile. In May, along with Katie, i was promoted to Assistant Manager. I am grateful for the opportunity and i'm looking forward to furthering my career in Management

Katie

Katie Tomlin

Job Title: Assistant Manager

Joined: 2007

I have worked at Lennox Lodge for approximately 16 years and love the home, staff and residents. I am passionate that all of our residents receive the best person centered care possible and I thrive to make this happen. I enjoy supporting others within their roles, advocating for residents and learning new skills. In May, along with Rebecca, i was promoted to assistant manager which is very exciting for me and i'm looking forward to the future in my new role.

Tania

Tania Okines

Job Title: Senior Care Assistant

Joined: 2019

I joined Lennox Lodge in 2019 as a Health Care Assistant, having worked prior to this for over 15 years in a Dementia setting. I gained a qualification in NVQ Level 3 and leadership and management and worked as a deputy manager. I was offered the role of Senior Care Assistant, which I enjoy, working alongside Natasha and Kayleigh, who support me in my role. Lennox Lodge is a lovely home where I enjoy continuing to do the job I love.

Cheryl

Cheryl Shaw

Job Title: Senior Care Assistant

Joined: 2017

I have worked at Lennox Lodge for 6 years, prior to this I had Experienced within the NHS and took some time out to have children, I wanted to return to the Health and Social Care sector. I started at Lennox Lodge as a Care Assistant and having undertaken my NVQ Level 3 with the support of the management team I have now been a Senior Care Assistant for 2 years. I love building relationships with the residents and have satisfaction in making their day a bit brighter. I love the family feel at Lennox and have built amazing relationships with the staffing team. I enjoy sharing my knowledge with other staff and feel that members of the team can come to me for support.

Carolyn

Carolyn Lee

Job Title: Senior Care Assistant

Joined: 2016

I have worked at Lennox Lodge for 8 years, having moved back to the area from America where I lived for 14 years. I had not worked in Health and Social Care before, but as soon as I started, I knew this was the right path for me, I thoroughly enjoy my job and have gained knowledge and confidence through undertaking the NVQ Level 2 and then went on to complete my NVQ Level 3. After I has completed this training, I was then promoted to Senior Care Assistant which I have been for 4 years now. I can go to the management team for any advice and love the open-door policy at Lennox Lodge.

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