Tusker House, Hastings, East Sussex
Tusker House, Hastings, East Sussex
Tusker House, Hastings, East Sussex

Tusker House Independent Dementia Care Home is family run, offering a warm, friendly, relaxed atmosphere with a high degree of personal comfort.

Situated in an excellent, quiet residential area about a mile from the town centre, the home stands in pleasant spacious grounds with ample car parking space with access to our gardens.

Loved ones are welcome to pop in at any time and the website offers additional information.

Owner: Mrs P Woolgar

Person in charge: Paula Woolgar (Proprietor)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Pre Assessment. Ages 65+.

Single Rooms: 62

Shared Rooms: 5

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single from £700 , Personal Care Shared (per person) from £700 (These prices are only a guideline, please contact Tusker House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Residents` families and friends are free to call at any reasonable time.
Should you wish to view our home for a loved one, we recommend you make an appointment with one of the senior management team to discuss your individual needs.

Latest Care Quality Commission* Report on Tusker House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Tusker House has a Review Score of 9.1 (9.052)

The Review Score of 9.1 (maximum of 10) for Tusker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Tusker House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.635 for Tusker House is calculated as follows: ( (65 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Tusker House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.4 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tusker House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tusker House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My mother entered Tusker House over 4 years ago after a torrid few years of deterioration and emergency hospital admission.
Her quality of life now has been transformed and not a day goes past without her family being grateful that she is where she is.
We chose a specialist dementia placement and never regretted it. Staff are the key to my mum’s happiness. They understand her humour, encourage her love of music and due to the low turnover of personnel, ensure she has consistent, familiar support.
My mother can be very challenging and this has been met with patience and compassion. Mum is described as “part of the family” at Tusker House. She says she is very lucky and we agree.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very welcoming, professional and considerate. There was some difficult conversations to be had regarding Do Not Attempt Resuscitation which was due with care and consideration at all times. Very rewarding meeting.

How likely would you be to recommend Tusker House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

We selected Tusker House for my mother in 2015 as her dementia meant she could no longer live independently. Tusker House stood out from all the others we looked at, particularly the friendliness of the staff and the lovely bedroom.
We have not been disappointed. Everyone there has displayed a caring and professional approach. Staff turnover is also very low so the staff have developed excellent relationships with my mother and understand her needs very well.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tusker House suits my mother well. Staff are attentive to her needs. Food and accommodation are both group and management efficiency. Good retention of staff is a major feature of the strength Tusker House.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Debbie Bowles, Office Manager at Tusker House responded to this review on 28 Jul 2017:

Many thanks for your feedback.

My sister has been a resident in Tusker House for nearly two years and in all that time has been very well looked after. The staff are always pleasant, caring and efficient. The building is always clean and tidy and my sister's room is well appointed and comfortable and has a nice view from the window. Meals are freshly prepared and the diet varied.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good clean home with plentiful caring staff, most of whom have served long periods, some over 14 years. All staff are courteous and helpful.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My decision to move my father into residential care was difficult but I found the manager and staff to be very supportive, reassuring and welcoming to myself and my father. The manager travelled an 80-mile round trip to assess my father and I felt immediately that she was very experienced in dementia care and understood my father's needs. Although he has taken a while to settle at Tusker House he is thriving, having put on weight, eating and sleeping well and is well cared for and looked after. The staff have kept me informed of any changes and developments and I feel very re-assured that my father is in safe and capable hands. The staff clearly value, respect and love the residents and it is a very happy and relaxed atmosphere in the home.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am happy to recommend Tusker House. My mother came to stay for respite as she was not managing at home. She settled in very well and did not want to go back home, so she now lives there permanently. The staff made what I thought was going to be a difficult time, easy. Mum is very happy and has made friends. She enjoys the activities and outings. She has been well looked after.

How likely would you be to recommend Tusker House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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