Vallance Residential Care Home is situated in a quiet area of Hove with all local amenities and the seafront nearby (some rooms with sea views).
The home has been established for over 36 years and it prides itself in providing a warm, comfortable, safe, home-from-home environment.
A choice of home cooked, nutritious meals are on offer daily and all dietary requirements are catered for.
Skilled and highly trained staff provide 24-hour care to meet individual needs whilst respecting residents' privacy and dignity. Care can be provided for long or short stays, convalescence, holidays or even a day service.
Vallance Residential Care Home has a Review Score of 8.7 (8.685) out of 10, based on 5 reviews in the last 2 years. Over all time Vallance Residential Care Home has 27 reviews.
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Date Published
27
5
5
5
22
Reviewer Connection to Vallance Residential Care Home
10
6
2
1
1
1
1
1
1
1
1
1
Overall Experience
16
10
0
1
0
Date Published
27
5
5
5
22
Review from C R (Wife of Resident) published on 12 August 2025
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Overall ExperienceOverall Experience5.0 out of 5
Can not fault the care and consideration this care home have shown my husband, in what might have been an altogether more difficult transition for us all.
They are thoughtful and caring and have helped us both adjust.
Reply from maria mirza, Owner at Vallance Residential Care Home
Hi many thanks for your lovely comments and its been a pleasure to help settle you and husband to settle
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Review from J P (Goddaughter of Resident) published on 29 July 2025
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Overall ExperienceOverall Experience5.0 out of 5
A very friendly and welcoming home. The staff are lovely, always cheerful with a laugh and a smile with the residents. My godmother is very happy at Vallance Residential Care Home and it is fabulous to know she is well cared for.
Reply from maria mirza, Owner at Vallance Residential Care Home
Many thanks for your kind words, which I will relay to our staff I am so happy you feel your godmother is happy and well cared for it means a great deal
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Review from Susan H (Daughter of Resident) published on 26 June 2025
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Overall ExperienceOverall Experience5.0 out of 5
The care my dad receives is outstanding. The food is good and they are always doing activities. It is spotlessly clean. There is a warm, friendly atmosphere. They sometimes take them out. Dad often says to me: You couldn't have picked a better home for me!
Reply from maria mirza, Owner at Vallance Residential Care Home
dear susan many thanks for your kind comments about our home and i am so pleased dad is settled well and a pleasure to care for
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Review from I M (Daughter of Resident) published on 23 May 2025
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Overall ExperienceOverall Experience2.0 out of 5
Whilst staff were kind and helpful whilst my dad was resident, it has become clear that there was some failings in basic care during his stay. This relates particularly to taking time to ensure his dentures were properly cleaned, removed and replaced daily. We had been reassured that this would be undertaken
daily when he was admitted into the care home from hospital but sadly it was not. This resulted in the dentures being lost and never found. (Lots of clothing also went missing during his 6 week stay). Once my father left the home communication has been very poor with calls and emails being ignored.
Reply from Maria Mirza, Owner at Vallance Residential Care Home
Thank you for your review of our care home. We are sorry to hear your experience wasn't as you expected. Unfortunately, as we know, anyone can become disorientated and confused due to health problems.We pride ourselves with over 40 years of providing an extremely high quality of person-centred care with our team of experienced, vigilant, caring staff and have never received any reports of any losses.
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Review from W N (Husband of Resident) published on 28 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
Upon visiting on behalf of my husband, I had a very good and positive feeling for the care home. Being a smaller home, they can offer more personalised care and support. It is very homesly and offers comfortable surroundings. The staff are all very pleasant and friendly and provide a high level of care.
The freshly prepared meals are wholesome and tasty and varied regularly. A good range of activities are on offer, and residents are encouraged to join in when they wish. I am very happy to have chosen here for my husband, and he is settling in and comfortable.
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Review from Michele C (Daughter of Resident) published on 7 October 2022
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Overall ExperienceOverall Experience5.0 out of 5
From day one, the management and staff have been very caring, kind and professional. Covid management is very thorough and effective and carried out safely. All medical issues are addressed promptly and efficiently. Communications with the home are stress-free, quick and always friendly. The manager
is excellent and the staff are so helpful, happy and kind. I feel we are extremely lucky for Dad to be so well cared for at Vallance. He has improved in his health and happiness beyond expectation. Thank you so much.
Reply from Maria Mirza, Owner at Vallance Residential Care Home
Many thanks for your kind word about Vallance very much appreciated.
Dad is a pleasure to be around and has a great sense of humor
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Review from Robert S (Son of Resident) published on 19 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
I have known of Valance Care Home professionally since 2020 and personally for the past 18 months since my mother became a resident. Valance provides a high standard of care and support taking into consideration the overall holistic, emotional and psychological needs of my mother and provides a very
person-centred approach to her care. All staff are extremely friendly and have a good understanding of her needs as an individual. I am always kept informed of any changes in her needs, health and well-being and no stone is left unturned in supporting her and improving her quality of life. My mother is very happy at Valance and speaks well of the staff and care she receives. The manager at Valance is very professional and caring and goes out of her way to support my mother, as does her team of carers and I can not recommend this home enough. Valance has faced difficult times during Covid and despite this, has had no outbreaks of infection.
Reply from maria mirza, Owner at Vallance Residential Care Home
Many thanks for your kind words. Your mum is a joy to care for and we have taken great pride in staying covid free throughout this difficult time, long hope that this status continues. We understand the needs of our residents and our loving families and are always here for both sides. Many thanks again.
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Review from S H (Daughter of Resident) published on 16 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very friendly. Home from home. Very accommodating.
Reply from maria mirza, Owner at Vallance Residential Care Home
Many thanks for reviewing our home, it is so nice to receive a great review as yours and it is much appreciated.
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Review from A F (Son of Resident) published on 14 August 2019
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Overall ExperienceOverall Experience4.0 out of 5
Mum is very settled at Vallance and she is very well looked after. Any health problems are picked up on by staff very quickly and are then dealt with very competently and sympathetically. She has little jobs to do around the home on a regular basis and joins in with the various activities that are laid
on every day or week.
Reply from kim munn, acting manager at Vallance Residential Care Home
Many thanks for your review it was nice to read your views on our home.
Mum is a great help to us and she likes to think she is doing jobs that help us which she does.
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Review from D K (Sister of Resident) published on 14 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
The care my sister receives is very good. She feels at home and is cared for very well.
Reply from kim munn, acting manager at Vallance Residential Care Home
Many thanks for your kind words about our home it is our aim to ensure that all residents are treated with respect and dignity within our small homely environment.
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Review from Peter T (Son of Resident) published on 14 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
My Mother moved into Vallance in February this year. I could not be happier with her care. She has a lovely room and I can see she is loved by all the staff. I worried very much that moving her into care at such an advanced age (92) and after many years of independence would lead to an inevitable decline.
Quite the opposite has happened. She is blooming!
Reply from kim munn, acting manager at Vallance Residential Care Home
Dear Peter
Many thanks for your review.
We are thrilled that yours and mum experience of our care home has had such a positive outcome.
As you stated that it is clear mum is loved by all and is a very big part of our family already.
Kim.
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Review from Rick C (Son-in-law of Resident) published on 13 August 2019
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Overall ExperienceOverall Experience4.0 out of 5
My mother in law suffers from vascular dementia and still thinks she will return 'home' at some point.
Experience has shown this would not be practical or safe. Other than that, she is content at the home. She is always clean and well dressed. All the carers are kind and friendly. She is well looked
after and better off and healthier now at the home.
Reply from kim munn, acting manager at Vallance Residential Care Home
Many thanks for your kind view of our home.
Our aim is to have a homely feel that encourages residents to be independent and happy with a sense of purpose within there later years and make new friendships
We try to engage all residents with daily activities but also respect their right to do nothing and relax.
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Review from S B (Brother of Resident) published on 13 August 2019
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Overall ExperienceOverall Experience4.0 out of 5
The Vallance seems to be a good care home. My brother lives there and he is well looked after. He eats well, has his medication managed well, is kept clean and presentable. He chooses not to participate in activities, but I think the home could try harder to persuade him to join in.
When he has disagreements
with the staff, they tell me and it is always caused by my brother being unreasonable. I think he is happy there.
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Review from E E (Daughter of Resident) published on 9 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been very happy at Vallance for many years. The staff are very friendly and go out of their what with residents and visitors. I've been especially impressed by the efforts staff go to on special days like birthdays, Christmas, Mother's day, Valentines etc. Also, staff try hard to cater to
residents' individual needs and preferences and residents always have a choice of food.
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Review from Heather W (Daughter of Resident) published on 2 August 2019
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Overall ExperienceOverall Experience4.0 out of 5
My daughter has been very well cared for in the 18 months that she has been at Vallance Care Home.
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Review from Raymond F (Brother of Resident) published on 21 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
My sister is a different person now from when she took up residence at the end of August 2018.
She is now more positive, memory has improved tremendously. She enjoys all her meals. She mixes very well socially. Previously she was taking a whole lot of pills, now stopped. All due to manager!
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Review from Julie H (Daughter of Resident) published on 21 January 2019
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Overall ExperienceOverall Experience4.0 out of 5
I liked this care home from the first time I set foot in there. It is friendly and welcoming. I know mum is well cared for. The staff are very friendly and can't do enough for the residents. The food is good, mum has a lovely room and the home is clean and well cared for. In fact, I always enjoy visiting
because the staff are so warm and welcoming.
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Review from Alan H (Son of Resident) published on 23 April 2018
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Overall ExperienceOverall Experience4.0 out of 5
Relaxed atmosphere, where residents seem mostly content, happy and friendly with each other. Staff are friendly, accessible and easy for the older (and other) folk to understand. They seem to know the residents well and accommodate their likes and dislikes. The home always smells fragrant and is clean.
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Review from Susan P (Daughter-in-law of Resident) published on 29 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care home. Staff very kind and friendly.
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Review from Mark W (Nephew of Resident) published on 23 January 2018
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Overall ExperienceOverall Experience5.0 out of 5
Vallance Residential Care Home was selected by myself and my wife to care for my aunt in her latter years.
We reviewed a few homes in the Hove and Brighton area some years ago and Vallance was found to be exceptional in our view. The home is truly welcoming and it offered a "real homely" feel with
all of the comforts one expects from their own home.
The staff themselves are family people and therefore understand the value of an inclusive approach to general and health care. The knowledge and experience of the staff is also excellent and so with us living out of the area, it was critical for us that my aunt has the support she needs around the clock in Hove.
We are delighted with our choice of home and most importantly of all, so is my aunt.
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Current Review Score: 8.7 (8.685)
Overview of Review Score
The Review Score of 8.7 (8.685) out of 10 for Vallance Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.310 for Vallance Residential Care Home is calculated as follows:
(
(33 Excellents x 5)
+
(17 Goods x 4)
+
(2 Satisfactorys x 3)
+
(5 Poors x 2)
+
(1 Very Poors x 1)
)
÷ 58 Ratings = 4.31
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Vallance Residential Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
= 3.375
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 19 registered maximum number of service users is 3.8, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 Jan 2024
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Vallance Residential Care Home
What types of Care is Vallance Residential Care Home registered for?
Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Vallance Residential Care Home have?
There are 11 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Vallance Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Vallance Residential Care Home to the centre of Hove?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vallance Residential Care Home to verify any information. View our terms and conditions. Vallance Residential Care Home has an Enhanced Service - more info.
