Vallance Residential Care Home

Residents are regularly asked what activities they would like to participate in. They have movie afternoons and a fish and chip dinner is planned from a local shop. Visiting is encouraged any time and visitors are offered drinks. All residents seem very content.

Visited my aunt. She is very happy in the home and has made friends. Residents and visitors are offered refreshments regularly. On visiting she was enjoying a knitting group. The residents were helping each other. The staff have good rapport with the residents and work hard. Able to use garden facilities and produce grown used in meals which keeps the residents engaged.

Science my Aunty was admitted into Valance Care home, she has recovered from her fall and has settled in very well. The home has been exceptional in all areas of her care and wellbeing. She has made some new friends and looks extremely well for her age

The staff are brilliant always say hello + offered a drink. There is a lovely garden with table, chairs + umbrellas. Hubby would not mix in with other residents now after 4 months he is starting to. He is always washed/dressed - he has put on weight. We really miss each other as we have never been apart before now. Visiting times are good.

I visit Bryan every week and we spend our time in a lovely lounge especially for residents. The hospitality is great and we are served tea and coffee and cakes most visits. We mingle with the other residents and have some laughs. There are crisps and sweets available. The staff are like family and make us feel welcome. Bryan was in a different home and was not happy moved him to Vallance and he is happy and settled.

It was difficult move from home to care home but the staff were so kind and diligent and soon picked up on her cheeky side. Within a week she looked her old self and is very content now. She is well looked after, both physically but also emotionally. I was worried when she went in but they seem to have taken me under their wing too!

They are thoughtful and caring and have helped us both adjust.

A very friendly and welcoming home. The staff are lovely, always cheerful with a laugh and a smile with the residents. My godmother is very happy at Vallance Residential Care Home and it is fabulous to know she is well cared for.

The care my dad receives is outstanding. The food is good and they are always doing activities. It is spotlessly clean. There is a warm, friendly atmosphere. They sometimes take them out. Dad often says to me: You couldn't have picked a better home for me!

Whilst staff were kind and helpful whilst my dad was resident, it has become clear that there was some failings in basic care during his stay. This relates particularly to taking time to ensure his dentures were properly cleaned, removed and replaced daily. We had been reassured that this would be undertaken daily when he was admitted into the care home from hospital but sadly it was not. This resulted in the dentures being lost and never found. (Lots of clothing also went missing during his 6 week stay). Once my father left the home communication has been very poor with calls and emails being ignored.

Upon visiting on behalf of my husband, I had a very good and positive feeling for the care home. Being a smaller home, they can offer more personalised care and support. It is very homesly and offers comfortable surroundings. The staff are all very pleasant and friendly and provide a high level of care. The freshly prepared meals are wholesome and tasty and varied regularly. A good range of activities are on offer, and residents are encouraged to join in when they wish. I am very happy to have chosen here for my husband, and he is settling in and comfortable.

From day one, the management and staff have been very caring, kind and professional. Covid management is very thorough and effective and carried out safely. All medical issues are addressed promptly and efficiently. Communications with the home are stress-free, quick and always friendly. The manager is excellent and the staff are so helpful, happy and kind. I feel we are extremely lucky for Dad to be so well cared for at Vallance. He has improved in his health and happiness beyond expectation. Thank you so much.

I have known of Valance Care Home professionally since 2020 and personally for the past 18 months since my mother became a resident. Valance provides a high standard of care and support taking into consideration the overall holistic, emotional and psychological needs of my mother and provides a very person-centred approach to her care. All staff are extremely friendly and have a good understanding of her needs as an individual. I am always kept informed of any changes in her needs, health and well-being and no stone is left unturned in supporting her and improving her quality of life. My mother is very happy at Valance and speaks well of the staff and care she receives. The manager at Valance is very professional and caring and goes out of her way to support my mother, as does her team of carers and I can not recommend this home enough. Valance has faced difficult times during Covid and despite this, has had no outbreaks of infection.

Very friendly. Home from home. Very accommodating.

Mum is very settled at Vallance and she is very well looked after. Any health problems are picked up on by staff very quickly and are then dealt with very competently and sympathetically. She has little jobs to do around the home on a regular basis and joins in with the various activities that are laid on every day or week.

The care my sister receives is very good. She feels at home and is cared for very well.

My Mother moved into Vallance in February this year. I could not be happier with her care. She has a lovely room and I can see she is loved by all the staff. I worried very much that moving her into care at such an advanced age (92) and after many years of independence would lead to an inevitable decline. Quite the opposite has happened. She is blooming!

Experience has shown this would not be practical or safe. Other than that, she is content at the home. She is always clean and well dressed. All the carers are kind and friendly. She is well looked after and better off and healthier now at the home.

When he has disagreements with the staff, they tell me and it is always caused by my brother being unreasonable. I think he is happy there.

My mum has been very happy at Vallance for many years. The staff are very friendly and go out of their what with residents and visitors. I've been especially impressed by the efforts staff go to on special days like birthdays, Christmas, Mother's day, Valentines etc. Also, staff try hard to cater to residents' individual needs and preferences and residents always have a choice of food.