Wilbury, Hove, East Sussex
Wilbury, Hove, East Sussex
Wilbury, Hove, East Sussex

Wilbury really is a home from home. It is a warm and friendly, family run, registered care home for the elderly. It has a team of highly trained and dedicated staff to look after residents and provide them with the highest standards of comfort and care.

Wilbury provides tailored, individual care, and ensures that residents live happy and independent lives. They help residents face, with confidence, changes and disabilities that may confront them in the future.

There is a host of regular weekly activities available for residents to get involved in. Everything from keep fit to piano sing-a-longs, painting lessons to quizzes, they always try to make sure there is something fun and interesting for residents to do.

Owner: Dean Care Ltd

Person in charge: Audrey Smith (Registered Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 17

Shared Rooms: 1

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £500 – £800 (These prices are only a guideline, please contact Wilbury to find out the exact price for your requirements.) (These prices are only a guideline, please contact Wilbury to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wilbury: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Wilbury has a Review Score of 9.6 (9.649)

The Review Score of 9.6 (maximum of 10) for Wilbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Wilbury in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.649 for Wilbury is calculated as follows: ( (91 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 131 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wilbury is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wilbury?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wilbury

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Son of Resident/Service User
    1

I have stayed at some top hotels but Wilbury is far the best in every way "like a top hotel" (5 star) The staff work very hard each day.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was delighted by the reception I received when I first arrived. The staff were very welcoming and my room covered all my needs. I felt I could really make this my home and the residents here were very friendly and obviously happy.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Wilbury six weeks ago, aged 92. She has been on her own with daily carers since our father died 20months previously becoming increasingly isolated and withdrawn. Within days at Wilbury she was transformed. The staff are wonderfully caring, good humoured and sensitive to everybody's individual needs. They made mum feel at home among friends but did not overwhelm her. Now they encourage her to take part in activities but do not push. Her room is small but homely, she loves the food and the company. Her room looks out over a lovely garden which I am sure she'll enjoy in the spring. Mum has mild dementia and the staff are kind and caring and tolerant. They couldn't be better and they have supported the family throughout and made the transition bearable. We can't thank them enough.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I was so lucky to find Wilbury when looking for a place for my father. The home is a real home, very personable and friendly with lovely and efficient, caring staff. I couldn't wish for a better place.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a resident in Wilbury for two years. The standard of care is excellent and I am very happy here. My room is very comfortable and I have a friendly relationship with my neighbour.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has grown happier and healthier during the time she has been at Wilbury. The staff are fantastic and create a warm, caring and fun-loving home. There is not a fast turnover of staff at Wilbury - most of the people who looked after my mother when she arrived 2 years ago are still there and there is a real 'family' feel.
My mother goes out for a short walk independently every morning and, in the afternoons, she enjoys the activities on offer or chats to other residents either in the lounge or the beautiful garden.
This year's Christmas party was lovely - delicious food, a singer, magician and a visit from Father Christmas. This is a very happy home. I hope I am lucky enough to find an equally caring and homely place to be when I am in need of one.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has thrived since being in the care of the staff at the Wilbury. She has always been fiercely independent and had managed well at home but when things began to go awry her health and happiness deteriorated and she was ready to be cared for on a 24 hour basis. Since living at the Wilbury she has thrived, enjoys her meals and has regained her weight and is bright and interested in life once again. She no longer just stays in her room, as she was inclined to do at first, but takes meals in the dining room, joined in the recent party and loves going in the garden or taking trips out independently.
We have our Mum back! The manager and carers are lovely and makes us welcome every visit. I and my siblings are very happy our mother is in such caring hands.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

This is a very happy place - the staff are extremely caring and many have been working here for a long time. The Manager creates a positive and lively atmosphere that is full of humour. There are lots of activities and people enjoy each others company. The food is prepared every day on site and is a very high standard. The building is an old Edwardian/Victorian which gives it a feel of 'home' but does have the disadvantage of some difficulties with access - stairs at the front door (though there is a gate and side entrance), heavy doors and residents are reliant on the lift.
My father has lived here for just over a year - he is being very well looked after both physically and emotionally. His health has stabilized and this has enabled him maintain his independence, getting out every day for a short walk down to the shop or to watch the cricket at Sussex Cricket ground nearby!

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

What has impressed us most about the Wilbury is the high quality of staff and their awareness of their residents and their needs. Whilst the building itself is rather rickety but homely, the standard of staffing has been quite impressive, which for our family has been more important. You are welcome to visit at any time, and always offered an excellent cup of tea!

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

The Wilbury is a first class care home, from its facilities to the staff, the most genuinely caring and some of the most supportive people I have had the pleasure of leaving my Dad in the care of. I felt completely at ease and so did he.
They took superb care of him for the year he was there, unfortunately he had to be transferred to a nursing home because he started to deteriorate and pleaded with me not to move him.
I would recommend the Wilbury to anyone. I just hope its still around when I'm older and need caring for, I wouldn't think twice about being one of their residents.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wilbury Care Home is a lovely large house which has a family atmosphere. The room sizes are generous and kept in good order. I have found all the staff to be highly trained as well as compassionate. Everything possible is done to make people feel cared for and safe. The staff are always happy to discuss any concerns and to offer their professional advice.The food is also very good and there are regular events enabling the residents and their relations and friends to get together.

How likely would you be to recommend Wilbury? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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