Avon House

Stockcroft Road, Balcombe, Haywards Heath, RH17 6LG

Avon House is a 16 bedroom private Elderly Care Home that has held a strong local reputation for many years. Because Avon House is small it is able to provide a homely and relaxed atmosphere and can cater to the individual needs of residents. All bedrooms are en-suite and residents are welcome to bring their own personal possessions.

As well as an elegant lounge and dining room, Avon House has attractive gardens which can be enjoyed from a large decking area. The village with all its amenities is within walking distance for active residents.

Owner: Parkgrove Care Ltd

Person in charge: Gemma Almeida (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 13

Shared Rooms: 3

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £750 – £950 (These prices are only a guideline, please contact Avon House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Ample parking

Latest Care Quality Commission* Report on Avon House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Avon House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Avon House is calculated as follows: ( (160 Excellents x 5) + (71 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 248 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Avon House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 12 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Avon House has a Review Score of 9.6 (9.569) from 21 Reviews


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon House?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Respite Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

My mother continues to have a full and rewarding life at Avon House. She has made good friends and is very fond of the staff. The manager and deputy do a good job keeping us up to date and involving us in any decisions. The local GP also provides great support to the home. Each time I visit I come away thankful that mum is happy and is in such good hands.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.9 out of 5

A warm and welcoming place. Caring and professional staff who seem to enjoy their work and being with the residents. I visit many homes, this is the closest to a "home away from home" you can find. My friend is really happy there.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother-in-law has been a resident of Avon House for 14 months. The care she has received has been good, and the staff kind and caring though there has been quite a change in staff in the 14 months with only one carer having been there for all that time. The food is good and enjoyed. The decor is shabby and lighting could be improved, though I understand these issues are being addressed.

How likely would you be to recommend Avon House? Likely

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Average Rating:   4 out of 5

My first impression was that the staff are exceptionally kind and helpful. They are supported by efficient management and good cooking. The accommodation is also comfortable.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.7 out of 5

The home is very nice, very homely and the home is very cosy and warm. All of the staff are very caring. My family are always welcome when they come in to see me. The food is very good and suitable.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.6 out of 5

My relative has lived at Avon House for just over a year. This has been a year of change of ownership and management which has also meant a significant change in caring staff. There was particular emphasis to ensure that disruption to the residents was as little as possible which was successful. Some of the areas required redecorating and upgrading, this is now well in hand.
The residents are well cared for with respect for their preferences and their individuality. I have no problem in recommending this home as a small and caring establishment.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.5 out of 5

I was impressed by the friendliness of the staff. The atmosphere was easy going but I felt that everything was in control, including a fire alarm exercise. If this nursing home is running in X years, I would gladly go for more respite if I needed pampering again!

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   3.3 out of 5

Impressive building set in large garden. Entrance hall welcoming. Greeted with pleasure, decoration of building is clean and fresh. Food very good and served on time. Plenty of staff in ratio to patients. Organised afternoons, organised for exercise, scrabble with students from local college, model making. Residents are encouraged to help staff lay-up tables. Flower arranging organised- the flowers are put on show.
In all, Avon House is a well run, friendly home. Thoroughly recommended.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.1 out of 5

I had very comfortable few days stay.

How likely would you be to recommend Avon House? Don't know

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Average Rating:   4.5 out of 5

Having settled mum in she seems to be improving and happy. The manager aims to integrate her more in with the other residents so that she mixes.

The management are always accessible and are confident in answering our many questions.

We feel happy to drop in at any time as a family and we can treat it as a 2nd home! The food is improving and she is willing to try anything they give her.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother is happy and well cared for. All the staff are friendly and capable.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   5 out of 5

Friendly welcoming care home, lovely staff and environment, new management and owners have provided reassurance to long-term and new residents.

Good communication between staff, residents and family members.

Food is nutritious and attractive.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.3 out of 5

Very relaxed atmosphere. Very jolly staff.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   5 out of 5

Owners and manager are superb creating a real family feel in this small home. My Mum had already chosen Avon House which was where she wanted to be when her dementia got so bad. She could no longer cope in her own home, so it was an easy choice for me. I feel like her family has just been extended to include those who have the knowledge and ability to look after her in a kind and caring manner as I would like to be able to do myself 24/7.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.8 out of 5

Late last year we had the difficult task of bringing my father, an 'Alzheimer's' sufferer, from his house in Cheshire to a home, nearer to us, in West Sussex.

We visited several homes in the area.

We chose 'Avon House' based on one, simple, criterion: care. The management and staff at Avon House care for the residents, their welfare is of paramount importance. This being the case, everything else: accommodation, hygiene, quality of food etc. falls quite naturally into place.

Putting a parent into a home can never be a pleasant experience - Avon House makes it as positive an experience as it could possibly be, for all concerned.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.6 out of 5

Extremely happy with the care my elderly mother receives. The staff are consistently kind and considerate. She is always highly complimentary about the quality of the food. The management is attentive to the needs of the residents.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.4 out of 5

Avon House is a warm, friendly and caring home. Every resident is treated as an individual, and we as a family are always made very welcome. The atmosphere is like a family home, and definitely not like an institution. The staff, all of them, are kind and gentle, and we would like to thank them for the care they give to our Mum.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.8 out of 5

My father-in-law received an extremely high standard of individualised care whilst a resident at Avon House. The staff were always outstandingly caring and professional. It has a lovely and friendly welcoming atmosphere and I believe all the residents are encouraged to meet their full potential. I would have no hesitation in recommending the care at Avon house.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.8 out of 5

Avon House is a small friendly home in a lovely village. My mother has a big room looking out onto the garden which she loves. The food is excellent and there is a range of activities every week. My mother has Alzheimers but is very active. She is encouraged to do as much for herself as she can and she enjoys helping out by laying the tables and folding the laundry. The staff are very caring and patient and I would highly recommend the home to others.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.7 out of 5

Avon House is very well run and managed care home. Lovely kind and helpful staff. There is a very friendly and happy atmosphere at the home. I would have no hesitation in recommending this care home.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been living at Avon House since August 2016.
I cannot praise the staff and management enough. She is completely settled and cared for perfectly. The staff are kind and caring and my mum's needs are always met.
After visiting, I always come away knowing I have nothing to worry about.
Avon House is like home from home and I always feel welcome.

How likely would you be to recommend Avon House? Extremely Likely

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Average Rating:   5 out of 5

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