Avon House

Stockcroft Road, Balcombe, Haywards Heath, RH17 6LG

Avon House is a 16 bedroom private Residential Care Home that has held a strong local reputation for many years. Because Avon House is small it is able to provide a homely and relaxed atmosphere and can cater to the individual needs of residents. All bedrooms are en-suite and residents are welcome to bring their own personal possessions.

As well as an elegant lounge and dining room, Avon House has attractive gardens which can be enjoyed from a large decking area. The village with all its amenities is within walking distance.

Owner: Parkgrove Care Ltd

Person in charge: Connie Tshuma (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 19

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £750 – £1200 (These prices are only a guideline, please contact Avon House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Ample parking

Overview of Review Score

The Review Score of 9.7 out of 10 for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time.

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.666 for Avon House is calculated as follows: ( (213 Excellents x 5) + (68 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 296 Ratings = 4.666

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Avon House is based on 13 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 13 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7Avon House has a Review Score of 9.7 (9.666) out of 10 and an Average Rating of 4.7 out of 5 from 25 Reviews over all time

Total of 25, showing 1-20

Average Ratings

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Average Rating:  Average rating  5 out of 5

Warm, welcoming home with fantastic staff. Extremely grateful Mum is so well looked after.

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Average Rating:  Average rating  5 out of 5

The home is a perfect combination of being cheerful and bustling, with quiet, peaceful spots if preferred. Mum is very fond of the staff. Nothing is ever too much for them.

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Average Rating:  Average rating  5 out of 5

The moment we entered Avon House, we knew it was the right home for us. It feels like a family home - not an institution.

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Average Rating:  Average rating  5 out of 5

Being a small home makes everything seem more personalised. There’s a lovely warm homely atmosphere.

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Average Rating:  Average rating  4.8 out of 5

Excellent home - staff are so caring and professional.
Food is perfect.

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Average Rating:  Average rating  4.8 out of 5

One member of staff goes to much trouble to help.
Another is extremely thorough and kind.

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Average Rating:  Average rating  5 out of 5

Coming here after hospital treatment, I have experienced only kindness and care over and beyond the basic treatment from all staff, carers and helpers and the boss.

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Average Rating:  Average rating  4.9 out of 5

My mother continues to have a full and rewarding life at Avon House. She has made good friends and is very fond of the staff. The manager and deputy do a good job keeping us up to date and involving us in any decisions. The local GP also provides great support to the home. Each time I visit I come away
thankful that mum is happy and is in such good hands.

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Average Rating:  Average rating  4 out of 5

My mother-in-law has been a resident of Avon House for 14 months. The care she has received has been good, and the staff kind and caring though there has been quite a change in staff in the 14 months with only one carer having been there for all that time. The food is good and enjoyed. The decor is
shabby and lighting could be improved, though I understand these issues are being addressed.

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Average Rating:  Average rating  4.6 out of 5

The home is very nice, very homely and the home is very cosy and warm. All of the staff are very caring. My family are always welcome when they come in to see me. The food is very good and suitable.

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Average Rating:  Average rating  4.5 out of 5

My relative has lived at Avon House for just over a year. This has been a year of change of ownership and management which has also meant a significant change in caring staff. There was particular emphasis to ensure that disruption to the residents was as little as possible which was successful. Some
of the areas required redecorating and upgrading, this is now well in hand.
The residents are well cared for with respect for their preferences and their individuality. I have no problem in recommending this home as a small and caring establishment.

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Average Rating:  Average rating  3.3 out of 5

I was impressed by the friendliness of the staff. The atmosphere was easy going but I felt that everything was in control, including a fire alarm exercise. If this nursing home is running in X years, I would gladly go for more respite if I needed pampering again!

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Average Rating:  Average rating  4.1 out of 5

Impressive building set in large garden. Entrance hall welcoming. Greeted with pleasure, decoration of building is clean and fresh. Food very good and served on time. Plenty of staff in ratio to patients. Organised afternoons, organised for exercise, scrabble with students from local college, model
making. Residents are encouraged to help staff lay-up tables. Flower arranging organised- the flowers are put on show.
In all, Avon House is a well run, friendly home. Thoroughly recommended.

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Average Rating:  Average rating  4.5 out of 5

I had very comfortable few days stay.

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Average Rating:  Average rating  4.7 out of 5

Having settled mum in she seems to be improving and happy. The manager aims to integrate her more in with the other residents so that she mixes.

The management are always accessible and are confident in answering our many questions.

We feel happy to drop in at any time as a family and we can

treat it as a 2nd home! The food is improving and she is willing to try anything they give her.

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Average Rating:  Average rating  5 out of 5

My mother is happy and well cared for. All the staff are friendly and capable.

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Average Rating:  Average rating  5 out of 5

Very relaxed atmosphere. Very jolly staff.

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Average Rating:  Average rating  4.8 out of 5

Owners and manager are superb creating a real family feel in this small home. My Mum had already chosen Avon House which was where she wanted to be when her dementia got so bad. She could no longer cope in her own home, so it was an easy choice for me. I feel like her family has just been extended to
include those who have the knowledge and ability to look after her in a kind and caring manner as I would like to be able to do myself 24/7.

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Average Rating:  Average rating  4.6 out of 5

Late last year we had the difficult task of bringing my father, an 'Alzheimer's' sufferer, from his house in Cheshire to a home, nearer to us, in West Sussex.

We visited several homes in the area.

We chose 'Avon House' based on one, simple, criterion: care. The management and staff at Avon House

care for the residents, their welfare is of paramount importance. This being the case, everything else: accommodation, hygiene, quality of food etc. falls quite naturally into place.

Putting a parent into a home can never be a pleasant experience - Avon House makes it as positive an experience as it could possibly be, for all concerned.

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Average Rating:  Average rating  4.4 out of 5

Extremely happy with the care my elderly mother receives. The staff are consistently kind and considerate. She is always highly complimentary about the quality of the food. The management is attentive to the needs of the residents.

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Care Quality Commission (CQC) Rating

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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1 Bed Vacancy

posted 04 Nov 2019

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