Avon House

This home always has a lovely, homely family style atmosphere. Every time I have visited my mother-in-law at Avon House the staff are always so welcoming. The home always smells fresh and clean, but most importantly, my mother-in-law seems very happy.

Avon House is a lovely place. The standard of care is excellent. It is run very much as a private home where residents feel safe and 'seen'. Staff and managers have a genuine rapport with the residents and make a lot of effort in keeping them entertained with engaging games, quizzes and activities. I am so glad we chose Avon House for mum.

My mum initially came for some respite. We could almost immediately see the difference in her health and quality of life so she ended up staying.I think the home is very well run and everyone is trying to do the very best they can for everyone, both with their health and being able to live life to the fullest. We see a lot of the Manager and Deputy, they are very open and hands on, which is reassuring. I also like that there are staff living on site. They are a close-knit team that have all been there for ages, so we can get to know them properly and vice versa. The home feels as far away from a nursing home as possible. It was warm and cosy in the winter, and now in spring it is so bright with lovely gardens and surroundings. Very happy with everything and very grateful.

Avon House has given my mother a lovely, safe and reassuring home in which to spend her later years. The traditional house has a warm cosy feel, a home from home, with spacious living rooms, accessible garden and comfortable carpeted bedrooms. A purposely small number of residents and a regular team of carers ensures that every resident has continual care and support as required. The two hands on managers are both excellent and the staff are kind and helpful, always attending to my mother's needs with a ready smile. Daily activities are organised in the communal lounge for residents to enjoy if they wish, creating a friendly, family-like atmosphere. Great consideration is given to allow residents to ake their own choices and feel independent, whilst still receiving the best care. The place is spotlessly clean and fresh, yet retains a homely ambiance with fresh flowers, traditional decor and comfortable furniture. The peaceful relaxed surroundings are perfect for my mother who, after a long stay in hospital, is now the happiest we have seen her in years. This peace of mind is priceless. We're so very grateful and can highly recommend Avon House for respite or long-term care.

Since arriving at Avon House my mother has been treated with dignity and care. She is always clean and well presented. The home itself is always clean and does not smell in any way. The staff are friendly and always greet me with a smile. They know who I am and tell me how my mother is before I see her. It is a small home and no-one goes unnoticed.

We find that all the staff are very caring and pay so much attention we are completely happy and confident that my mother is in the very best of care.

Thank you Avon House.

Mum had to go into a home after a stay in hospital. On arrival at Avon House they were so welcoming and made Mum feel at home. Over the time of Mum being there I have got to know all the staff and you could not ask for a more caring, professional and helpful staff. Mum loves them all and always says how lucky she is to be there with such kind people. I am so grateful to all at Avon House for looking after Mum so well.

My family and I are so very grateful to Avon House.

My wife and I have made many visits to Residential Care and Nursing homes over the years, and we are immensely impressed by the quality of care being given at Avon House. The care managers are calm, professional and wonderfully caring, and we are yet to meet any members of staff who are not patient, welcoming and very good indeed at managing my mother, and the other residents. We know how challenging their job can be, and we are very grateful indeed to all your staff.

My mother came to Avon House in December 2019, just before the covid pandemic struck. Now 101 she is still there, with slightly greater needs, but still as well-cared for as ever. Her family are most grateful for the love, care and affection she receives from the staff and for the excellent catering that Mum still heartily enjoys. That, the friendly family atmosphere of the home and the view of the lovely garden out of her window have given Mum a suitable place to see out her final years. The Avon House management negotiated the difficulties of the pandemic particularly well. Testing protocols around visits were (and still are) reassuringly strict but access to and contact with Mum was never impossible.

We chose Avon House because we knew about its reputation in the community. We looked at some of the new homes, but felt that Avon House could provide more of a homely atmosphere and more individual attention. We have not been disappointed and my mother is really thriving. She was fearing her loss of independence in a home but has been pleasantly surprised to see much support there is to continue with hobbies and stay as independent as possible. The home is well run and we feel involved as a family. It is good to have staff live on site and most seem to have been there a while. It is reassuring to know that the carers can get to know mum well and vice versa. It is also very reassuring to have the GP make weekly visits.

I can not praise Avon House enough. All the staff are extremely welcoming and their care goes above and beyond. They looked after my father extremely well after having a horrible time in hospital. All my father's needs were taken care of on a daily basis and he always felt comfortable. It's a lovely large house in a great area. My father has come away from there with some lovely memories. Thank you, Avon House.

My mum has been a resident of Avon House for almost three years now. I truly believe that she is still with us because of the outstanding care and attention that she receives at the Avon House. Being a small and very well-run home, my mum has had exceptional care from the minute she arrived until today. I live in the US and call my mum every morning. Whoever answers the phone for her is always cheerful, informative about how she is doing, and just a pleasure to talk to. Everyone makes sure mum is on the phone and stays with her during the call. I receive emails, texts, photos, videos, the staff arrange video chats, just so that mum and I can stay in touch the best way we know how, and I never have to worry about her. I get routine updates on her health. I am involved in every decision. The care home manager is the most exceptionally competent, caring, supportive and amazing lady I have ever had the joy of working with, in any situation. I recommend this home completely.

My Mother has been in Avon House for over two years and prior to this was receiving care in the community and in a warden-assisted development, and she was admitted to hospital almost monthly, however, since being in Avon House she has not had one spell in hospital. I have no doubt this is due to the consistent high-quality care provided by the team. They have dealt with covid extremely well and their record is second to none. I visited her last week and I have not seen her look so well. The staff without exception have always been helpful kind and thoughtful whatever the situation. My mother is always clean, and the home is always clean and does not smell. They continuously try and motivate my mother with encouragement by spending time with her. The home always keeps me updated and they contact me when needed. The manager and her team are an excellent example of what a care home should be like. Thank you all for making my mother's later years a positive experience.

I’ve been amcarer for over forty years and have not come across such a perfect home in every way, I just cannot fault them in any way shape or form, I’m so grateful my mother is being so well cared for.

I am eternally grateful to Avon House for keeping everyone safe and sound and in good spirits during the pandemic. I do not underestimate what has gone into achieving this. Really appreciate the help of all the staff during this horrible period.

Warm, welcoming home with fantastic staff. Extremely grateful Mum is so well looked after.

The home is a perfect combination of being cheerful and bustling, with quiet, peaceful spots if preferred. Mum is very fond of the staff. Nothing is ever too much for them.

The moment we entered Avon House, we knew it was the right home for us. It feels like a family home - not an institution.