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As well as an elegant lounge and dining room, Avon House...
Avon House is a lovely 16 bedroom private Residential Care Home that has held a strong local reputation for many years. Because Avon House is small it is able to provide a homely and relaxed atmosphere and can cater to the individual needs of residents. All bedrooms are en-suite and residents are welcome to bring their own personal possessions.
As well as an elegant lounge and dining room, Avon House has attractive gardens which can be enjoyed from a large decking area. The village with all its amenities and great community spirit is within walking distance.
Care Provided by Avon House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Avon House to confirm what's included and get a personalised quote:
Self funding and Top up accepted
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Avon House (Balcombe) Ltd
- Private Owned
Person in charge
- Connie Tshuma (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (16)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visits in room, lounge, garden or designated room.
Parking
- Ample parking
Avon House Reviews (42)
Avon House has a Review Score of 9.0 (8.992) out of 10, based on 5 reviews in the last 2 years.
Over all time Avon House has 42 reviews.
Being a small home makes everything seem more personalised. There’s a lovely warm homely atmosphere.
Being a small home makes everything seem more personalised. There’s a lovely warm homely atmosphere.
Food is perfect.
Food is perfect.
Another is extremely thorough and kind.
Another is extremely thorough and kind.
Coming here after hospital treatment, I have experienced only kindness and care over and beyond the basic treatment from all staff, carers and helpers and the boss.
Coming here after hospital treatment, I have experienced only kindness and care over and beyond the basic treatment from all staff, carers and helpers and the boss.
My mother continues to have a full and rewarding life at Avon House. She has made good friends and is very fond of the staff. The manager and deputy do a good job keeping us up to date and involving us in any decisions. The local GP also provides great support to the home. Each time I visit I come...
My mother continues to have a full and rewarding life at Avon House. She has made good friends and is very fond of the staff. The manager and deputy do a good job keeping us up to date and involving us in any decisions. The local GP also provides great support to the home. Each time I visit I come away thankful that mum is happy and is in such good hands.
My mother-in-law has been a resident of Avon House for 14 months. The care she has received has been good, and the staff kind and caring though there has been quite a change in staff in the 14 months with only one carer having been there for all that time. The food is good and enjoyed. The decor is...
My mother-in-law has been a resident of Avon House for 14 months. The care she has received has been good, and the staff kind and caring though there has been quite a change in staff in the 14 months with only one carer having been there for all that time. The food is good and enjoyed. The decor is shabby and lighting could be improved, though I understand these issues are being addressed.
The home is very nice, very homely and the home is very cosy and warm. All of the staff are very caring. My family are always welcome when they come in to see me. The food is very good and suitable.
The home is very nice, very homely and the home is very cosy and warm. All of the staff are very caring. My family are always welcome when they come in to see me. The food is very good and suitable.
My relative has lived at Avon House for just over a year. This has been a year of change of ownership and management which has also meant a significant change in caring staff. There was particular emphasis to ensure that disruption to the residents was as little as possible which was successful....
The residents are well cared for with respect for their preferences and their individuality. I have no problem in recommending this home as a small and caring establishment.
I was impressed by the friendliness of the staff. The atmosphere was easy going but I felt that everything was in control, including a fire alarm exercise. If this nursing home is running in X years, I would gladly go for more respite if I needed pampering again!
I was impressed by the friendliness of the staff. The atmosphere was easy going but I felt that everything was in control, including a fire alarm exercise. If this nursing home is running in X years, I would gladly go for more respite if I needed pampering again!
Impressive building set in large garden. Entrance hall welcoming. Greeted with pleasure, decoration of building is clean and fresh. Food very good and served on time. Plenty of staff in ratio to patients. Organised afternoons, organised for exercise, scrabble with students from local college, model...
In all, Avon House is a well run, friendly home. Thoroughly recommended.
I had very comfortable few days stay.
I had very comfortable few days stay.
Having settled mum in she seems to be improving and happy. The manager aims to integrate her more in with the other residents so that she mixes.
The management are always accessible and are confident in answering our many questions.
We feel happy to drop in at any time as a family and we...
Having settled mum in she seems to be improving and happy. The manager aims to integrate her more in with the other residents so that she mixes.
The management are always accessible and are confident in answering our many questions.
We feel happy to drop in at any time as a family and we can treat it as a 2nd home! The food is improving and she is willing to try anything they give her.
My mother is happy and well cared for. All the staff are friendly and capable.
My mother is happy and well cared for. All the staff are friendly and capable.
Very relaxed atmosphere. Very jolly staff.
Very relaxed atmosphere. Very jolly staff.
Owners and manager are superb creating a real family feel in this small home. My Mum had already chosen Avon House which was where she wanted to be when her dementia got so bad. She could no longer cope in her own home, so it was an easy choice for me. I feel like her family has just been extended...
Owners and manager are superb creating a real family feel in this small home. My Mum had already chosen Avon House which was where she wanted to be when her dementia got so bad. She could no longer cope in her own home, so it was an easy choice for me. I feel like her family has just been extended to include those who have the knowledge and ability to look after her in a kind and caring manner as I would like to be able to do myself 24/7.
Late last year we had the difficult task of bringing my father, an 'Alzheimer's' sufferer, from his house in Cheshire to a home, nearer to us, in West Sussex.
We visited several homes in the area.
We chose 'Avon House' based on one, simple, criterion: care. The management and staff at Avon...
Late last year we had the difficult task of bringing my father, an 'Alzheimer's' sufferer, from his house in Cheshire to a home, nearer to us, in West Sussex.
We visited several homes in the area.
We chose 'Avon House' based on one, simple, criterion: care. The management and staff at Avon House care for the residents, their welfare is of paramount importance. This being the case, everything else: accommodation, hygiene, quality of food etc. falls quite naturally into place.
Putting a parent into a home can never be a pleasant experience - Avon House makes it as positive an experience as it could possibly be, for all concerned.
Extremely happy with the care my elderly mother receives. The staff are consistently kind and considerate. She is always highly complimentary about the quality of the food. The management is attentive to the needs of the residents.
Extremely happy with the care my elderly mother receives. The staff are consistently kind and considerate. She is always highly complimentary about the quality of the food. The management is attentive to the needs of the residents.
Avon House is a warm, friendly and caring home. Every resident is treated as an individual, and we as a family are always made very welcome. The atmosphere is like a family home, and definitely not like an institution. The staff, all of them, are kind and gentle, and we would like to thank them for...
Avon House is a warm, friendly and caring home. Every resident is treated as an individual, and we as a family are always made very welcome. The atmosphere is like a family home, and definitely not like an institution. The staff, all of them, are kind and gentle, and we would like to thank them for the care they give to our Mum.
Avon House is a small friendly home in a lovely village. My mother has a big room looking out onto the garden which she loves. The food is excellent and there is a range of activities every week. My mother has Alzheimers but is very active. She is encouraged to do as much for herself as she can and...
Avon House is a small friendly home in a lovely village. My mother has a big room looking out onto the garden which she loves. The food is excellent and there is a range of activities every week. My mother has Alzheimers but is very active. She is encouraged to do as much for herself as she can and she enjoys helping out by laying the tables and folding the laundry. The staff are very caring and patient and I would highly recommend the home to others.
Avon House is very well run and managed care home. Lovely kind and helpful staff. There is a very friendly and happy atmosphere at the home. I would have no hesitation in recommending this care home.
Avon House is very well run and managed care home. Lovely kind and helpful staff. There is a very friendly and happy atmosphere at the home. I would have no hesitation in recommending this care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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