Barlavington Manor Residential & Dementia Care Home & Assisted Living Village

Burton Park Road, Petworth GU28 0JS
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9.9 65 Reviews
  • Barlavington Manor Residential & Dementia Care Home & Assisted Living Village, Petworth
Family run, and awarded “Outstanding” by the CQC in October 2019 for how they respond to their residents' needs, Barlavington Manor offers residential, dementia and assisted living in an idyllic location in West Sussex.

As a leading care village in West Sussex, the whole team at Barlavington Manor work hard each day to create an environment where everybody feels at home, while getting the five star care they deserve. Their personalised care plans ensure that each resident receives the care and support they need, as well as getting the respect and dignity they are entitled to.

They seek to empower residents to live as independently as possible and make active choices in their own care, believing that care should be about enhancing their residents’ lives, not just prolonging them.

With gorgeous landscaped gardens, beehives, kitchen garden, seasonal food menus and an imaginative and engaging activities schedule, it is clear to see why they have such a good reputation in the local community.

Visits from loved ones are always welcome any time and there are no restrictions. Building close relationships with family and loved ones is very much at the heart of who they are.

During their last inspection, the local community nurse summarised her opinion of Barlavington manor saying “they are brilliant”.

Care Provided

Type of Service

    Residential Home
  • For a maximum of 57 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Realmpark Healthcare

Person in charge

  • Lisa Whitton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (57)

Barlavington Manor Residential & Dementia Care Home & Assisted Living Village Reviews (65)

Total of 65, showing 41-60
9.9

Barlavington Manor Residential & Dementia Care Home & Assisted Living Village has a Review Score of 9.9 (9.943) out of 10, based on 19 reviews in the last 2 years. Over all time Barlavington Manor Residential & Dementia Care Home & Assisted Living Village has 65 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and have been for a long time. The staff are very loving and helpful and always care for me if I am in need. I would give the home 10 out of 10.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you so much Barlavington Manor for everything you do for my grandmother, you really do go above and beyond. The management team and staff could not be nicer, my family and I really do feel she is in safe and caring hands. Everyone at the Manor from the gardeners to the chefs work incredibly hard
to maintain what is pretty much a five-star hotel with care. Barlavington Manor is definitely not your average care home, as soon as you step inside it is immediately clear you have stepped into somewhere special.

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Overall Experience  Overall Experience 5.0 out of 5

Transitioning a family member into elderly care is often difficult. However, Barlavington Manor has brought reassurance to the family and comfort to our aunt. The facilities are beautiful, the staff offer a nurturing disposition, and the degree of dignity provided is heartening. The activities offered
provide communal spirit, which is especially important during these difficult months. Barlavington Manor is a remarkable care facility and experience for all involved.

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Overall Experience  Overall Experience 5.0 out of 5

I would not be happy anywhere else.
The staff are wonderful; I get on well with everyone, and I am perfectly happy.
The staff are so helpful, and nothing is too much trouble.
I'm well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

My mother is at Barlavington Manor and I genuinely couldn't be happier. I am so glad I came across them, they are leaps ahead of other care homes local to us. The staff are fantastic and the facilities are amazing - highly recommend.

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Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes and Barlavington Manor really impressed me the most. The staff are very caring and attentive and offer a wide range of activities and services to support residents. In the short time that my mother has lived there, she has been well looked after and has really come out
of her shell. It has been great for her to be able to get involved with her passion of gardening. Rooms are clean and fresh, food appetising, and relatives are welcomed and made to feel part of the community that has been created there.

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Overall Experience  Overall Experience 5.0 out of 5

The staff and the management are just so kind and go the extra mile. We have never felt that we were compromising by placing my aunt here and the most important thing is that she doesn't feel that way either. I can't tell you how much of a relief it is to know that she's in such good hands.

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Overall Experience  Overall Experience 5.0 out of 5

Everybody is caring and kind. No job they won't do. It's like my own home.

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Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Barlavington a big thank you for taking such good care of my aunt during these exceptionally difficult times. The Home is in beautiful surroundings with very caring and attentive staff and I couldn’t recommend it highly enough.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and kindness shown.

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Overall Experience  Overall Experience 4.0 out of 5

The main and pervasive characteristic of living at Barlavington Manor is belonging to a happy and helpful community. This is readily maintained by the positive attitude of the staff who, without exception, remain concerned, consistent and patient under all circumstances. The lovely rural location with
delightful garden views of the South Downs contribute to the relaxing features of the home. Every effort is made to enable residents to regard the Manor as their new home by attending to their individual needs and preferences whether it be diet, accommodation and/or social activities and at the same time keeping distractions to a minimum.

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Overall Experience  Overall Experience 4.0 out of 5

Kitchen staff aware of my diet needs and are very thoughtful. Also, the laundry staff seems efficient with my requirements. Staff was thoughtful about my needs after return from the hospital. Completely innocent of the virus being fully tested in the hospital and kept safe in my room. Still managed
to have a laugh.

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Overall Experience  Overall Experience 5.0 out of 5

Barlavington Manor has very high standards in all areas. The environment is very pleasant for the residents to relax and dine in and the grounds around the house are also kept very well. I note the care to be excellent and the residents are treated as individuals with care and dignity.

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Overall Experience  Overall Experience 5.0 out of 5

My sister has now been in the care of Barlavington for two years. For the past year in the main house. I have nothing but praise for the staff and the care they give. The rooms are all immaculately clean, the atmosphere cheerful and the staff always helpful and prepared to listen to concerns and iron
out any problems. There is also a great range of activities, some of which I know my sister enjoys. It is a huge relief to all our family to know that she is safe and so well looked after. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with how well my mum is being looked after at Barlavington Manor.
The staff are all very friendly and caring. The home is very clean, and the food is of a very high standard.
Highly recommended.

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Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the way my dear friend has been looked after during this especially difficult time. All the staff have been amazing and my friend gets the best care possible. The food and activities are fantastic and I'm considering moving in myself because the landscaped gardens
are so beautiful to walk around.
Thank you so much Barlavington Manor and the whole staffing team, you really do go out of your way to make people feel cared for.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent home - highly recommended.
Suggestions:
Meal portions a bit too big. Home could save money by serving smaller portions. Most old people have smaller appetites.
Sometimes lights on unnecessarily in comment areas. Conserve energy and save money.

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Overall Experience  Overall Experience 5.0 out of 5

We found Barlavington Manor following a friends recommendation and discovered an absolute gem. I could not think of one bad thing to say about it. My father is very well cared for, happy and wouldn't want to be anywhere else!

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Overall Experience  Overall Experience 5.0 out of 5

My mother spent 7 years at Barlavington Manor and passed away in August, aged 98. She made some lasting friendships and her catch-phrase was 'remember I have been very happy here'. What more could I want for my dearly-loved, elderly mother but for her to be happy in her final years? Barlavington Manor
has lived up to its good reputation in every respect: it is well-run and efficient whilst having a loving, caring and friendly atmosphere. Although visually impaired, my mother joined in activities of her choice and often sat in the dining room where she could chat to visitors passing through, discuss topics of interest with other residents and join in socially as much as she could. Her care plan was adapted as her needs changed and I was kept well informed. I felt completely confident that Barlavington would offer the very best 'end of life' care for my mother and when the time came, the staff was hugely supportive and compassionate. My mother was treated with great tenderness and dignity.

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Overall Experience  Overall Experience 5.0 out of 5

The team at Barlavington Manor understand that it's often a difficult choice for a family member to go into residential care, we have found them to be sensitive and professional towards the residents they look after, as well as helping family to adjust to the change. At Barlavington Manor we have found
a happy, friendly environment and a positive atmosphere within the home. There are lots of opportunities for the residents to socialise and there are many entertainments and activities available should they wish to join in. All my mother's needs are met with dignity and there is a high regard for making the residents comfortable, and to feel part of the community. Also, the food is really good and the home is spotlessly clean! But the most important elements for us in this very well run home are the kindness and compassion that the staff show toward my mother, and for this, the whole family are very grateful.

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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Barlavington Manor Residential & Dementia Care Home & Assisted Living Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Barlavington Manor Residential & Dementia Care Home & Assisted Living Village is calculated as follows: ( (214 Excellents x 5) + (13 Goods x 4) ) ÷ 227 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barlavington Manor Residential & Dementia Care Home & Assisted Living Village is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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