Brockenhurst

46 Arundel Road, Littlehampton BN17 7DD
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9.6 34 Reviews
  • Brockenhurst, Littlehampton
Brockenhurst provides accommodation for up to 38 older people, who are living with dementia and who require support with their personal care needs.

The home is a large property situated in Littlehampton, West Sussex. There are five dual occupancy rooms, where two people share a room and the remaining bedrooms are single occupancy.

It has three communal lounges, two dining rooms and a garden. There is a passenger lift so people can access the first and second floors.
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Care Provided by Brockenhurst

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • RESPITE Self-Funded Residential Care: £1000 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1100

Fee are a baseline figure and subject to change following an individual assessment of care needs.

The price(s) shown are provided by the care home. Contact Brockenhurst for full pricing details and T&Cs.

Contact Brockenhurst to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brockenhurst to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Norma Matthews
  • Privately Owned

Person in Charge

  • Norma Matthews (Proprietor)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (5)

Brockenhurst Reviews (34)

9.6

Brockenhurst has a Review Score of 9.6 (9.614) out of 10, based on 10 reviews in the last 2 years.
Over all time Brockenhurst has 34 reviews.

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Review from Gary P (Son-in-law of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home. My father in law suffers from Dementia, he was previously in a different home that couldn't meet his needs, Brockenhurst can and do so excellently. He is so much calmer now, we cannot fault the place and the level of care is exactly what he needs.
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Review from Keith C (Husband of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been with Brockenhurst since Oct. 2022 with dementia. I vistided lots of care homes in the area. Brockenhurst was the right choice. From day one I could see my choice was spot on. We have been married for 52 years. I had to get it right for the two of us. All of the staff care for the relatives
very well. The staff are caring and profesional they treat her with dignity and kindness.
Thank you everyone at Brockenhurst.
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Review from Grass E (Daughter of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 2 failed placements moving my father to Brockenhurst EMI saved his life and gave him many happy and loved final years. Matron has instilled in all her staff compassion. care, respect and joy. All staff demonstrate genuine affection to their patients. Meals are fresh and home cooked, rooms are
clean and bright, personal care is excellent. Brockenhurst is amazing
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Review from A W (Daughter of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Brockenhurst when she was unable to live at home any longer. She had Alzheimer's, and I was struggling to cope with her increasing needs. From the moment I visited Brockenhurst, I felt that she would be well looked after, and this is definitely the case. It has been great to see her
smiling again, and I can relax knowing she is in good hands.
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Review from T P (Son of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, when we arrived at the home, staff warmly welcomed us, including offering refreshments. My mother has been a resident at the home for many years - she has always been comfortable at Brockenhurst. I have found the home to be a well organised and caring environment, in which the residents individual
needs are accomodated. I would certainly recommend this home to others.
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Review from Peter S (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Brockenhurst ten years ago when the previous care home was no longer able to support her progressing dementia. The Brockenhurst staff team have been very caring and professional, looking after my mother 24 hours a day with some very challenging behaviors and care requirements. They
have kept us informed and we have always been welcome to visit at any time. As her Alzheimer's developed, my mother continued to be fully cared for with dignity, respect and kindness. She always appeared comfortable and content, passing away peacefully in her sleep at the end of December 2024. We are eternally grateful to the staff for their care, compassion and constant professionalism when supporting my mother through many years.
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Review from Brendan F (Son of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we brought Mum to Brockenhurst, our dad and mum's husband of 49 years had very recently died suddenly at home. My brother and I were dealing with this and also very worried about Mum who were looking after in our home, very aware of her advanced dementia. Arriving at Brockenhurst, we were, straight
away, taken back by the welcome, professionalism and warmth of the Brockenhurst who instantly put my mum at ease. During regular visits, our Mum was transformed by the care, support and compassion of the team and we saw her laughing again and always in a buoyant mood. There are not enough words to do Brockenhurst justice in expressing what a massive difference they have made to my mum's quality of life and the comfort they have given us knowing that Mum is cared for and shown so much affection by the team. We receive lovely pictures of frequent happy moments captured with Mum, I would recommend Brockenhurst to anyone. Thank you Brockenhurst.
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Review from Colleen W (Sister of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into Brockenhurst in May 2022. From the moment he arrived, it was clear that this was the right choice for him.
Knowing my brother was in a warm friendly environment reassured the whole family and put our minds at ease. All the staff were very caring, attentive and professional.
The
staff were excellent at communicating any concerns or changing needs. We felt confident my brother was well looked after and that is so important.
A huge thank you to the matron and every member of staff for making a difficult time bearable.
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Review from Emma C (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Brockenhurst for a six-week respite period in early 2024. However, the staff quickly identified that her poor health was far more advanced than we realised and her care needs beyond our abilities. The matron and her skilled team were incredible with her care from the moment she
arrived. Many of the staff have worked at the home for decades and bring such a depth of knowledge and expertise, especially regarding the complexities and challenges of people suffering from Alzheimer's. Their care and compassion for my mum and for us was outstanding. They communicated with myself and my stepfather constantly and welcomed us into the very homely environment at every visit. They emphasised we could visit anytime and were always so kind and considerate to our needs. Their care was exemplary at every stage. My mum died on July 20th 2024, peacefully and without pain at the home, thanks to their experience and coordination with medical professionals. We are so grateful.
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Review from Grass E (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank the heavens and Matron that our dear father was able to become a resident at Brockenhurst after previous 'care homes'. Over the past eighteen months, we have witnessed how Dad has transitioned back to his usual self thanks to the constant care, compassion and professionalism received.
At Brockenhurst,
there truly is genuine interest and attentiveness shown. Residents are treated with respect, a good dose of banter and joy at all times. I often witnessed the dignified manner in which personal care is provided to residents. There is ample space for residents throughout the house. bedrooms are very comfortable and there is a charming garden with benches and an outdoor activities area. Fresh meals are created daily and residents are honestly spoilt for choice.
I live abroad yet Matron goes above and beyond to make sure I can send and receive videos and video chat with Dad on a regular basis which truly gives our family a sense of connection.
We highly recommend.
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Review from V E (Sister of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister died recently after being a resident at Brockenhurst for 15 years. During her time there her condition deteriorated from violent and aggressive to bedbound and unable to feed herself. Every stage of her deterioration was observed and acknowledged by the vigilant, stable and consistent staff.
When necessary consultation with external agencies was obtained. Excellent communication was provided during the many years my sister was at Brockenhurst. I can't praise enough the loving, consistent, nursing care my sister received at Brockenhurst.
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Review from P F (Son of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for your dad is a daunting business and it’s a decision you need to get right. Well, my mother and I are delighted that we chose Brockenhurst Care Home.
Walk around the home with the matron and you will see that she is a lovely, kind-hearted lady who is very fond of all her residents.
Her influence can be seen in all the staff.
All the staff are very friendly, warm-hearted and have a good sense of humour. They all seem to have an excellent rapport with the residents.
The home-cooked food and cakes that we’ve been given on visits are very good.
The Brockenhurst gives residents with dementia, like my dad, what they really need in their twilight days. A loving home from home.
We can’t thank all at Brockenhurst enough.
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Review from Hilary F (Wife of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your team transformed what could have been a very wretched day into one I'm able to recall as full of great kindness, emotional intelligence and professional competence. I returned home able to rest in the knowledge that my beloved of 60 years in marriage would be cared for with energy and devotion
with (the now confirmed) hope that he would settle in the nurture of you all. With profound gratitude.
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Review from S S (Goddaughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Brockenhurst Care Home is overall satisfactory. However, in need of some refurbishment and an improvement in food quality. The care received was satisfactory. We were kept well informed however overall it doesn't present value for money. Although, obviously, I/we were not present 24/7, we can only comment
accordingly on our visits to the home which were frequent. Some staff were not very user friendly but the majority were kind and caring.
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Review from John N (Son of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother was booked in for a fortnight's respite and stayed for over six years! She moved through various stages of her passage through dementia, from a feisty, combative and difficult charge to her later advanced phase of passive and bed-ridden care. During that time, the marvellous staff, with whom
we developed such a close relationship, indeed friendship, catered for all her personal needs with unstinting good humour and diligence. The home was always kept clean and fresh, no mean achievement given the occupational hazard of the odd accident of incontinence! The food was home-prepared by the excellent kitchen staff and pureed for Mum's needs. Her appetite seldom wavered, even though she had to be spoon-fed, and I sampled the quality of the food on occasions myself, including the Sunday roasts. It's a sad business watching one's mother's mental faculties in decline, but we had every confidence in entrusting her care to the excellent team at Brockenhurst.
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Review from Margaret L (Niece of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At all times, the care for my aunt has been excellent. The home has all the needs to care for patients with advanced Alzheimer's. The staff kept me informed of all changes in her care plan.
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Review from L T (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum came to Brockenhurst initially for rehabilitation after several stays in the hospital. Although returning home became impossible for Mum, I couldn't have been happier with Brockenhurst. The team worked so hard to keep her mobile and safe. They are patient and kind and don't give up easily!
What impressed me was the continuity of staff in the home. Some of them have been there for many, many years. The matron is extremely experienced and radiates warmth and love but with a firm and compassionate hand. The team were able to manage Mum's condition even as it deteriorated, she was bed bound for 12 months and they were diligent in their care and made sure to include her in the enrichment activities. It is incredibly hard to admit you can no longer care for a loved one, however, it is made a little easier when you see the love and compassion demonstrated by the Brockenhurst team. I shall be forever grateful for that.
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Review from Peter D (Brother of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To all the wonderful staff, I just wanted to say a huge thank you, which is sometimes not enough, for the great care and love you gave to my sister. My sister could not have been looked after anywhere else than here. The environment and the kindness and skill of all the staff who made the ending as
good as possible. With all my loving thanks.
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Review from Annette B (Daughter of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a suitable nursing home for my father, when the existing care home could no longer meet his needs, as he had mobility issues and an increased level of confusion. We placed my father in Brockenhurst Nursing Home as it was a smaller home and appeared well run, with a loyal, experienced
staff. We felt confident that my father would be in safe hands and would be treated with respect and this has certainly been the case. During the six months that my father was cared for at Brockenhurst, he was allowed to express his wishes and was treated with great affection by the staff, even when he was frustrated and had low moods. As relatives, we were always treated well, with a friendly attitude and any questions about my father's care were addressed quickly. At the end of my father's life, he was made as comfortable as possible and we were supported well and treated with kindness, as his condition deteriorated and appropriate medical support was organised quickly, when needed.
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Review from Kathleen G (Next of Kin) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The user is always clean and well cared for clothes and appearance. The user is a complex person, and the management and staff are always ready to be patient and understanding of her needs. Her room is always spotless, and she seems to be content. I don't think she would be as fit and well looked after
if she wasn't at Brockenhurst. Very lucky for me and the user. The staff have kept the home safe, and it's a huge relief to know that. I am very appreciative of all the staff and management.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Brockenhurst is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Brockenhurst is calculated as follows: ( (104 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Brockenhurst is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2026

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Leanne Lawrence

Job Title: Deputy Manager

Leanne is the Deputy Manager of Brockenhurst.

Frequently Asked Questions about Brockenhurst

What types of Care is Brockenhurst registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brockenhurst have?

There are 28 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Brockenhurst?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brockenhurst to the centre of Littlehampton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brockenhurst to verify any information. View our terms and conditions. Brockenhurst has an Enhanced Service - more info.