Brockenhurst

My mother has been resident here for over 5yrs. The staff are both warm & professional they were able to deal with her needs & behaviours that previous care facilities were not able to & she is well cared for. The owner is always available & takes time to forge a relationship with the residents & therefore provides personal thorough care I feel confident that my mother is safe and well cared for.

The ethos of the home is to make it feel like a home, so for all the residents who mainly suffer with dementia, feel safe and less confused.

Brilliant care home. My father in law suffers from Dementia, he was previously in a different home that couldn't meet his needs, Brockenhurst can and do so excellently. He is so much calmer now, we cannot fault the place and the level of care is exactly what he needs.

Thank you everyone at Brockenhurst.

After 2 failed placements moving my father to Brockenhurst EMI saved his life and gave him many happy and loved final years. Matron has instilled in all her staff compassion. care, respect and joy. All staff demonstrate genuine affection to their patients. Meals are fresh and home cooked, rooms are clean and bright, personal care is excellent. Brockenhurst is amazing

My mum moved into Brockenhurst when she was unable to live at home any longer. She had Alzheimer's, and I was struggling to cope with her increasing needs. From the moment I visited Brockenhurst, I felt that she would be well looked after, and this is definitely the case. It has been great to see her smiling again, and I can relax knowing she is in good hands.

As always, when we arrived at the home, staff warmly welcomed us, including offering refreshments. My mother has been a resident at the home for many years - she has always been comfortable at Brockenhurst. I have found the home to be a well organised and caring environment, in which the residents individual needs are accomodated. I would certainly recommend this home to others.

My mother moved into Brockenhurst ten years ago when the previous care home was no longer able to support her progressing dementia. The Brockenhurst staff team have been very caring and professional, looking after my mother 24 hours a day with some very challenging behaviors and care requirements. They have kept us informed and we have always been welcome to visit at any time. As her Alzheimer's developed, my mother continued to be fully cared for with dignity, respect and kindness. She always appeared comfortable and content, passing away peacefully in her sleep at the end of December 2024. We are eternally grateful to the staff for their care, compassion and constant professionalism when supporting my mother through many years.

When we brought Mum to Brockenhurst, our dad and mum's husband of 49 years had very recently died suddenly at home. My brother and I were dealing with this and also very worried about Mum who were looking after in our home, very aware of her advanced dementia. Arriving at Brockenhurst, we were, straight away, taken back by the welcome, professionalism and warmth of the Brockenhurst who instantly put my mum at ease. During regular visits, our Mum was transformed by the care, support and compassion of the team and we saw her laughing again and always in a buoyant mood. There are not enough words to do Brockenhurst justice in expressing what a massive difference they have made to my mum's quality of life and the comfort they have given us knowing that Mum is cared for and shown so much affection by the team. We receive lovely pictures of frequent happy moments captured with Mum, I would recommend Brockenhurst to anyone. Thank you Brockenhurst.

A huge thank you to the matron and every member of staff for making a difficult time bearable.

My mum was admitted to Brockenhurst for a six-week respite period in early 2024. However, the staff quickly identified that her poor health was far more advanced than we realised and her care needs beyond our abilities. The matron and her skilled team were incredible with her care from the moment she arrived. Many of the staff have worked at the home for decades and bring such a depth of knowledge and expertise, especially regarding the complexities and challenges of people suffering from Alzheimer's. Their care and compassion for my mum and for us was outstanding. They communicated with myself and my stepfather constantly and welcomed us into the very homely environment at every visit. They emphasised we could visit anytime and were always so kind and considerate to our needs. Their care was exemplary at every stage. My mum died on July 20th 2024, peacefully and without pain at the home, thanks to their experience and coordination with medical professionals. We are so grateful.

We highly recommend.

My sister died recently after being a resident at Brockenhurst for 15 years. During her time there her condition deteriorated from violent and aggressive to bedbound and unable to feed herself. Every stage of her deterioration was observed and acknowledged by the vigilant, stable and consistent staff. When necessary consultation with external agencies was obtained. Excellent communication was provided during the many years my sister was at Brockenhurst. I can't praise enough the loving, consistent, nursing care my sister received at Brockenhurst.

We can’t thank all at Brockenhurst enough.

Your team transformed what could have been a very wretched day into one I'm able to recall as full of great kindness, emotional intelligence and professional competence. I returned home able to rest in the knowledge that my beloved of 60 years in marriage would be cared for with energy and devotion with (the now confirmed) hope that he would settle in the nurture of you all. With profound gratitude.

Brockenhurst Care Home is overall satisfactory. However, in need of some refurbishment and an improvement in food quality. The care received was satisfactory. We were kept well informed however overall it doesn't present value for money. Although, obviously, I/we were not present 24/7, we can only comment accordingly on our visits to the home which were frequent. Some staff were not very user friendly but the majority were kind and caring.

Our mother was booked in for a fortnight's respite and stayed for over six years! She moved through various stages of her passage through dementia, from a feisty, combative and difficult charge to her later advanced phase of passive and bed-ridden care. During that time, the marvellous staff, with whom we developed such a close relationship, indeed friendship, catered for all her personal needs with unstinting good humour and diligence. The home was always kept clean and fresh, no mean achievement given the occupational hazard of the odd accident of incontinence! The food was home-prepared by the excellent kitchen staff and pureed for Mum's needs. Her appetite seldom wavered, even though she had to be spoon-fed, and I sampled the quality of the food on occasions myself, including the Sunday roasts. It's a sad business watching one's mother's mental faculties in decline, but we had every confidence in entrusting her care to the excellent team at Brockenhurst.

At all times, the care for my aunt has been excellent. The home has all the needs to care for patients with advanced Alzheimer's. The staff kept me informed of all changes in her care plan.

My lovely mum came to Brockenhurst initially for rehabilitation after several stays in the hospital. Although returning home became impossible for Mum, I couldn't have been happier with Brockenhurst. The team worked so hard to keep her mobile and safe. They are patient and kind and don't give up easily! What impressed me was the continuity of staff in the home. Some of them have been there for many, many years. The matron is extremely experienced and radiates warmth and love but with a firm and compassionate hand. The team were able to manage Mum's condition even as it deteriorated, she was bed bound for 12 months and they were diligent in their care and made sure to include her in the enrichment activities. It is incredibly hard to admit you can no longer care for a loved one, however, it is made a little easier when you see the love and compassion demonstrated by the Brockenhurst team. I shall be forever grateful for that.

To all the wonderful staff, I just wanted to say a huge thank you, which is sometimes not enough, for the great care and love you gave to my sister. My sister could not have been looked after anywhere else than here. The environment and the kindness and skill of all the staff who made the ending as good as possible. With all my loving thanks.