Brockenhurst

We had to find a suitable nursing home for my father, when the existing care home could no longer meet his needs, as he had mobility issues and an increased level of confusion. We placed my father in Brockenhurst Nursing Home as it was a smaller home and appeared well run, with a loyal, experienced staff. We felt confident that my father would be in safe hands and would be treated with respect and this has certainly been the case. During the six months that my father was cared for at Brockenhurst, he was allowed to express his wishes and was treated with great affection by the staff, even when he was frustrated and had low moods. As relatives, we were always treated well, with a friendly attitude and any questions about my father's care were addressed quickly. At the end of my father's life, he was made as comfortable as possible and we were supported well and treated with kindness, as his condition deteriorated and appropriate medical support was organised quickly, when needed.

The user is always clean and well cared for clothes and appearance. The user is a complex person, and the management and staff are always ready to be patient and understanding of her needs. Her room is always spotless, and she seems to be content. I don't think she would be as fit and well looked after if she wasn't at Brockenhurst. Very lucky for me and the user. The staff have kept the home safe, and it's a huge relief to know that. I am very appreciative of all the staff and management.

Since moving into Brockenhurst, my mother has improved. I thought she was going to die, however, she is going to outlive her money. She has dementia which won't improve but physically she is amazing. She enjoys her food, loves the activities and dismisses me after about 45 minutes as in her words 'doesn't want to miss anything indoors'. There has been no covid at all and that is due to the strict regime that I welcome.

After many years in the care of Brockenhurst, my beloved grandmother has passed away. The care, love, and kindness given by all the staff resulted in a peaceful and dignified death. Which I believe everyone should have when their time comes. The communication was exemplary; as a family, we were kept informed and were even able to spend precious time together. We were consulted regarding all decisions to be made and our preferences were acknowledged and respected throughout. When caring for someone and their family at such an upsetting time, I can only say that the team have the perfect balance between being compassionate but also maintaining a cheerful persona. This was helpful beyond belief. Having experienced many local care homes, I wouldn't hesitate to recommend Brockenhurst. If you have a loved one who needs care and love, and you truly do want the best for them, then you shouldn't hesitate to contact Brockenhurst.

Brockenhurst is very well managed with a strong commitment to the quality of nursing and personal care. The owner/manager has decades of nursing experience and takes an active day to day management role. Patient care is prioritised over decor and fancy facilities; food is appropriate. The team pursued all avenues available to make my mother's last years as comfortable as possible. The staff turnover is low, all staff are cheerful, compassionate and caring and there is a family atmosphere. For anyone looking for a care home for a resident with multiple nursing and/or personal care needs, I would recommend Brockenhurst.

Thank you.

My mother is in the later stages of dementia. She moved to Brockenhurst over 2 years ago when her previous care home was no longer able to support her increasing care needs. Mother quickly settled in very well and we have found the standard of care to be excellent. She is in the perfect place for the level of support she now needs.

Dad moved into Brockenhurst because his Alzheimers caused him to have behavioural problems.

Every member of staff at Brockenhurst cared for dad with respect, kindness and great affection. This resulted in a substantial decrease of his anxiety and overall calmer behaviour.

My family will always be grateful to all the staff at Brockenhurst for looking after dad so well and for making us all welcome to visit anytime and for the tea and biscuits.

My mother has been a resident at Brockenhurst since March 2016. I have never seen her happier. She suffers from dementia but is cared for by all the staff at Brockenhurst with love and care.

Please look beyond furnishings etc. The staff make this home a happy place to be. They are patient, hard working, very caring, knowledgeable and know each resident well.

Forget the QCA results, this home is lovely. Every time I visit, my mother is always happy and the staff are very attentive.

I was worried about my mother going into a home but since she has been at Brockenhurst, I realise it is the best place for her and I wouldn't want her to be anywhere else. They look after her so well.

I currently live abroad so wanted a care home that I could completely trust and visit at any time when I am in the UK. Brockenhurst is run in a very caring and professional manner. All the staff, from the top down, are extremely sensitive towards the residents' needs.

My mum preferred to stay in her room a lot of the time which was respected and the staff made regular checks to ensure she was happy, well fed and drinking regularly. My mum lived there over a year and whenever I visited I was greeted by the same staff members. I felt this was important as they built a genuine rapport/friendship with the residents.

Personally, I could not fault Brockenhurst and the staff there. It was a real comfort to me, knowing my Mum was in a safe, caring community.

The owner/manager and all staff have proven themselves to be totally committed to providing very good care to their clients. Although I can only refer specifically to my cousin - who - as an Alzheimer's sufferer had been cared for by 'Brockenhurst' over the last 11 years. All of their clients that one comes into contact with, support the statement. Unfortunately, my cousin recently passed away and the respect shown to me by the management and staff that I had contact with at this time, has been faultless. It happens that some years ago, I had an issue with my cousin where ultimately I had to take to the Court of Protection (nothing, I hasten to add, to do with the Care home or staff) however, the whole team at 'Brockenhurst' went 'above and beyond the call of duty' to assist me and in so doing to protect my cousin. They are a very dedicated team and my thanks go out to all of them.

The matron is extremely helpful. Staff always aware of where people are and what they have eaten/done. Staff are always kind and helpful and pleasant. Residents are treated kindly and with respect. A great place for EMI patients.

My mother was a resident for four years in Brockenhurst care home before she died peacefully in July 2016. As a family, we found the care given to our Mum absolutely superb during this time. The staff were always attentive, respectful and caring of our mother and were also incredibly supportive to us as a family whenever we visited. My mum enjoyed the fun activities provided within the home and was well nourished by the wonderfully tasty home cooked food. There are three trained nurses in our family and we all cannot express our gratitude for the very high standard of end of life care that was given to our lovely Mum during the last four days of her life by all the staff. Thank you so much to you all.

My mother was a resident in Brockenhurst for almost 9 years. After 3 years she was doubly incontinent and needed everything done for her. Eventually, she was completely bedridden. She had severe dementia and at all times during her 9 years stay, she was treated with dignity, gentleness and the carers took everything in their stride. I would definitely recommend Brockenhurst.

She was significantly happier at Brockenhurst, settled in very quickly and was provided with a warm and loving home for her last few years. I am happy that she had the best possible quality of life as a result of the move.