Brockenhurst

46 Arundel Road, Littlehampton BN17 7DD
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9.5 29 Reviews
  • Brockenhurst, Littlehampton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1022

These prices are only a guideline, please contact Brockenhurst to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Norma Matthews

Person in charge

  • Norma Matthews (Owner/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (5)
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Brockenhurst Reviews (29)

Total of 29, showing 21-29
9.5

Brockenhurst has a Review Score of 9.5 (9.519) out of 10, based on 10 reviews in the last 2 years. Over all time Brockenhurst has 29 reviews.

Overall Experience

  • 24
  • 4
  • 1
  • 0
  • 0

Date Published

29
0
3
10
19

Review from Penny B (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Brockenhurst because his Alzheimers caused him to have behavioural problems.


Every member of staff at Brockenhurst cared for dad with respect, kindness and great affection. This resulted in a substantial decrease of his anxiety and overall calmer behaviour.


My family will always

be grateful to all the staff at Brockenhurst for looking after dad so well and for making us all welcome to visit anytime and for the tea and biscuits.

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Review from Sally C (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Brockenhurst since March 2016. I have never seen her happier. She suffers from dementia but is cared for by all the staff at Brockenhurst with love and care.


Please look beyond furnishings etc. The staff make this home a happy place to be. They are patient, hard

working, very caring, knowledgeable and know each resident well.

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Review from Alan M (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forget the QCA results, this home is lovely. Every time I visit, my mother is always happy and the staff are very attentive.


I was worried about my mother going into a home but since she has been at Brockenhurst, I realise it is the best place for her and I wouldn't want her to be anywhere else.

They look after her so well.

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Review from Janet W (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently live abroad so wanted a care home that I could completely trust and visit at any time when I am in the UK. Brockenhurst is run in a very caring and professional manner. All the staff, from the top down, are extremely sensitive towards the residents' needs.


My mum preferred to stay

in her room a lot of the time which was respected and the staff made regular checks to ensure she was happy, well fed and drinking regularly. My mum lived there over a year and whenever I visited I was greeted by the same staff members. I felt this was important as they built a genuine rapport/friendship with the residents.


Personally, I could not fault Brockenhurst and the staff there. It was a real comfort to me, knowing my Mum was in a safe, caring community.

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Review from David M (Cousin of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner/manager and all staff have proven themselves to be totally committed to providing very good care to their clients. Although I can only refer specifically to my cousin - who - as an Alzheimer's sufferer had been cared for by 'Brockenhurst' over the last 11 years. All of their clients that
one comes into contact with, support the statement. Unfortunately, my cousin recently passed away and the respect shown to me by the management and staff that I had contact with at this time, has been faultless. It happens that some years ago, I had an issue with my cousin where ultimately I had to take to the Court of Protection (nothing, I hasten to add, to do with the Care home or staff) however, the whole team at 'Brockenhurst' went 'above and beyond the call of duty' to assist me and in so doing to protect my cousin. They are a very dedicated team and my thanks go out to all of them.

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Review from James (Relative of Resident) published on 25 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The matron is extremely helpful. Staff always aware of where people are and what they have eaten/done. Staff are always kind and helpful and pleasant. Residents are treated kindly and with respect. A great place for EMI patients.

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Review from Fran S (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for four years in Brockenhurst care home before she died peacefully in July 2016. As a family, we found the care given to our Mum absolutely superb during this time. The staff were always attentive, respectful and caring of our mother and were also incredibly supportive to us
as a family whenever we visited. My mum enjoyed the fun activities provided within the home and was well nourished by the wonderfully tasty home cooked food. There are three trained nurses in our family and we all cannot express our gratitude for the very high standard of end of life care that was given to our lovely Mum during the last four days of her life by all the staff. Thank you so much to you all.

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Review from Carol G (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Brockenhurst for almost 9 years. After 3 years she was doubly incontinent and needed everything done for her. Eventually, she was completely bedridden. She had severe dementia and at all times during her 9 years stay, she was treated with dignity, gentleness and the carers
took everything in their stride. I would definitely recommend Brockenhurst.

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Review from Michael E (Son of Resident) published on 16 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum's condition deteriorated we moved her from another, well respected care home to Brockenhurst.
She was significantly happier at Brockenhurst, settled in very quickly and was provided with a warm and loving home for her last few years. I am happy that she had the best possible quality of life
as a result of the move.

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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Brockenhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Brockenhurst is calculated as follows: ( (88 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Brockenhurst is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2025

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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