

Brockenhurst provides accommodation for up to 38 older people, who are living with dementia and who require support with their personal care needs.
The home is a large property situated in Littlehampton, West Sussex. There are five dual occupancy rooms, where two people share a room and the remaining bedrooms are single occupancy.
It has three communal lounges, two dining rooms and a garden. There is a passenger lift so people can access the first and second floors.
Care Provided by Brockenhurst
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee are a baseline figure and subject to change following an individual assessment of care needs.
The price(s) shown are provided by the care home. Contact Brockenhurst for full pricing details and T&Cs.
Contact Brockenhurst to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Norma Matthews
- Private Owned
Person in charge
- Norma Matthews (Proprietor)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (5)
Brockenhurst Reviews (35)
Brockenhurst has a Review Score of 9.5 (9.515) out of 10, based on 9 reviews in the last 2 years.
Over all time Brockenhurst has 35 reviews.
The user is always clean and well cared for clothes and appearance. The user is a complex person, and the management and staff are always ready to be patient and understanding of her needs. Her room is always spotless, and she seems to be content. I don't think she would be as fit and well looked after if she wasn't at Brockenhurst. Very lucky for me and the user. The staff have kept the home safe, and it's a huge relief to know that. I am very appreciative of all the staff and management.
Since moving into Brockenhurst, my mother has improved. I thought she was going to die, however, she is going to outlive her money. She has dementia which won't improve but physically she is amazing. She enjoys her food, loves the activities and dismisses me after about 45 minutes as in her words 'doesn't want to miss anything indoors'. There has been no covid at all and that is due to the strict regime that I welcome.
After many years in the care of Brockenhurst, my beloved grandmother has passed away. The care, love, and kindness given by all the staff resulted in a peaceful and dignified death. Which I believe everyone should have when their time comes. The communication was exemplary; as a family, we were kept informed and were even able to spend precious time together. We were consulted regarding all decisions to be made and our preferences were acknowledged and respected throughout. When caring for someone and their family at such an upsetting time, I can only say that the team have the perfect balance between being compassionate but also maintaining a cheerful persona. This was helpful beyond belief. Having experienced many local care homes, I wouldn't hesitate to recommend Brockenhurst. If you have a loved one who needs care and love, and you truly do want the best for them, then you shouldn't hesitate to contact Brockenhurst.
Brockenhurst is very well managed with a strong commitment to the quality of nursing and personal care. The owner/manager has decades of nursing experience and takes an active day to day management role. Patient care is prioritised over decor and fancy facilities; food is appropriate. The team pursued all avenues available to make my mother's last years as comfortable as possible. The staff turnover is low, all staff are cheerful, compassionate and caring and there is a family atmosphere. For anyone looking for a care home for a resident with multiple nursing and/or personal care needs, I would recommend Brockenhurst.
Thank you.
My mother is in the later stages of dementia. She moved to Brockenhurst over 2 years ago when her previous care home was no longer able to support her increasing care needs. Mother quickly settled in very well and we have found the standard of care to be excellent. She is in the perfect place for the level of support she now needs.
Dad moved into Brockenhurst because his Alzheimers caused him to have behavioural problems.
Every member of staff at Brockenhurst cared for dad with respect, kindness and great affection. This resulted in a substantial decrease of his anxiety and overall calmer behaviour.
My family will always be grateful to all the staff at Brockenhurst for looking after dad so well and for making us all welcome to visit anytime and for the tea and biscuits.
My mother has been a resident at Brockenhurst since March 2016. I have never seen her happier. She suffers from dementia but is cared for by all the staff at Brockenhurst with love and care.
Please look beyond furnishings etc. The staff make this home a happy place to be. They are patient, hard working, very caring, knowledgeable and know each resident well.
Forget the QCA results, this home is lovely. Every time I visit, my mother is always happy and the staff are very attentive.
I was worried about my mother going into a home but since she has been at Brockenhurst, I realise it is the best place for her and I wouldn't want her to be anywhere else. They look after her so well.
I currently live abroad so wanted a care home that I could completely trust and visit at any time when I am in the UK. Brockenhurst is run in a very caring and professional manner. All the staff, from the top down, are extremely sensitive towards the residents' needs.
My mum preferred to stay in her room a lot of the time which was respected and the staff made regular checks to ensure she was happy, well fed and drinking regularly. My mum lived there over a year and whenever I visited I was greeted by the same staff members. I felt this was important as they built a genuine rapport/friendship with the residents.
Personally, I could not fault Brockenhurst and the staff there. It was a real comfort to me, knowing my Mum was in a safe, caring community.
The owner/manager and all staff have proven themselves to be totally committed to providing very good care to their clients. Although I can only refer specifically to my cousin - who - as an Alzheimer's sufferer had been cared for by 'Brockenhurst' over the last 11 years. All of their clients that one comes into contact with, support the statement. Unfortunately, my cousin recently passed away and the respect shown to me by the management and staff that I had contact with at this time, has been faultless. It happens that some years ago, I had an issue with my cousin where ultimately I had to take to the Court of Protection (nothing, I hasten to add, to do with the Care home or staff) however, the whole team at 'Brockenhurst' went 'above and beyond the call of duty' to assist me and in so doing to protect my cousin. They are a very dedicated team and my thanks go out to all of them.
The matron is extremely helpful. Staff always aware of where people are and what they have eaten/done. Staff are always kind and helpful and pleasant. Residents are treated kindly and with respect. A great place for EMI patients.
My mother was a resident for four years in Brockenhurst care home before she died peacefully in July 2016. As a family, we found the care given to our Mum absolutely superb during this time. The staff were always attentive, respectful and caring of our mother and were also incredibly supportive to us as a family whenever we visited. My mum enjoyed the fun activities provided within the home and was well nourished by the wonderfully tasty home cooked food. There are three trained nurses in our family and we all cannot express our gratitude for the very high standard of end of life care that was given to our lovely Mum during the last four days of her life by all the staff. Thank you so much to you all.
My mother was a resident in Brockenhurst for almost 9 years. After 3 years she was doubly incontinent and needed everything done for her. Eventually, she was completely bedridden. She had severe dementia and at all times during her 9 years stay, she was treated with dignity, gentleness and the carers took everything in their stride. I would definitely recommend Brockenhurst.
She was significantly happier at Brockenhurst, settled in very quickly and was provided with a warm and loving home for her last few years. I am happy that she had the best possible quality of life as a result of the move.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 January 2026Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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Meet the Team (1)

Leanne is the Deputy Manager of Brockenhurst.
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