Byway House, Bognor Regis, West Sussex
Byway House, Bognor Regis, West Sussex
Byway House, Bognor Regis, West Sussex

Staff at Byway House have a wide experience of caring for and meeting the needs of older people. Staff have been trained to provide high-quality care and are all committed to ensuring residents receive the best care possible.

The home has a light and airy sitting room overlooking the garden for residents to spend time in. All bedrooms are fitted with en-suite facilities. The home is close to the sea and also has a wide range of in-house activities to ensure residents can stay active and stimulated.

Nutritional and tasty meals are freshly prepared each day by the home’s chef.

The Care Quality Commission rated the care home 'outstanding' in August 2017.

Owner: Byway Care Ltd

Person in charge: Emma Barlow (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 16

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £700 – £840 (These prices are only a guideline, please contact Byway House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Byway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Byway House has a Review Score of 9.8 (9.795)

The Review Score of 9.8 (maximum of 10) for Byway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Byway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.795 for Byway House is calculated as follows: ( (127 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Byway House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Byway House?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Byway House

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Stepmother of Resident/Service User
    1

Byway House feels like a home from home. It's bright, airy and kept spotlessly clean. A peaceful environment with a lovely garden for residents and visitors to enjoy. The dedicated staff are helpful, friendly and happy - nothing is too much trouble for them. The food is freshly prepared and delicious. My father is into his third week in Byway House and has settled very happily, so much so I am completely confident he is int he very best place he could be under the circumstances.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this home for 7 months. The carers are amazing all of them. The home is extremely clean, nice food although sometimes I feel the teatime meal is slightly lacking, probably difficult as they have 16 people to cater for. Maybe more fish, salads, pizza etc.
The manager is extremely caring for her residents and very organised. They have a maintenance man, nothing is too much trouble. I am extremely happy that my mother is in Byway House.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

It's lovely - no complaints - everything is so good.

How likely would you be to recommend Byway House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my 2nd review of Byway House, and now my mother has been there over a year. All of my previous comments, which were all positive, still stand. The home is not a purpose built modern Care Home, but we have decided that 'small is beautiful' and I feel more and more confident that my mother is in safe hands. It is rare nowadays that I request a Dr's visit, for example, as they spot the need, take action and keep me informed. I visit nearly every day, and I am always greeted with a cheery smile and the offer of a cuppa. I sometimes find my mother chatting with one of the 'girls', reminiscing or going through photo albums, and she really enjoys their company. One of the girls once downloaded her favourite music onto her IPAD, which was extremely thoughtful. We cannot thank the staff enough and my mother frequently says how kind everyone is - but it is much more - they know her as an individual and now, after a trip out, my mother says that she is ready to 'go home'!

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We would highly recommend Byway House Middleton On Sea for the excellent care given at all times.
All the staff welcome you with a smile my stepmother cannot praise it enough she enjoys living there.
You are welcome at any time and it always looks sparkling clean; It's like and feels just like home.
A big thank you to all the staff each and every one of you. I forgot to mention the gorgeous food.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Byway House are always welcoming and the home is clean and well maintained. My mother has been a resident for just over a month. The staff have been kind and taken the time to listen and reassure her about her situation. She still has concerns about leaving her home, but with the help and guidance of the staff, she is beginning to look upon Byway House as her new home. My mother enjoys the social interaction at meal times, the food is excellent and she has put on a little weight. The social activities also give structure to her day. Overall, we are delighted to find such a caring home.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is comfortable and welcoming always spotlessly clean with light and airy rooms. Food is of excellent quality catering for all tastes and diets. Staff have genuine interests in all residents, have time to listen to residents helping then to overcome their fears worries and problems. They show so much respect and consideration for their feelings, nothing is too much bother. The staff encourage residents to be as independent as possible but there is always a helping hand. Residents feel happy and secure.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident for a year during which time her health had deteriorated significantly but she is a lively minded 96 year old, discerning and very aware of modern life. The permanent staff are excellent and do their utmost to treat residents as individuals. They have accompanied my mother on several hospital and optician visits and strive hard to help with all medical matters. The standards of the home and garden are generally excellent. Our only complaints are that the radiator in her room does not work and the curtains could be thicker.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are very friendly and very easy to approach and discuss any issues with. The house is always spotlessly clean and you are always made to feel welcome. They are always very attentive to my father and monitor him well and they are not afraid to cajole him if the need arises to ensure he maintains his health. I have tried to get short shrift but the staff have more success. The food is excellent and they cater for my father's personal requirements and always ask what he would like to eat. Any problems a Doctor is promptly called to ensure care is maintained.

How likely would you be to recommend Byway House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my friend in Byway House about twice a week. I find the carers live up to their title very well and with a sense of humour and fun. The food is excellent - the cakes are wonderful. During my visits I'm always made welcome and offered a drink and often cake. The rooms are pleasant and there's lots of areas in which to sit out on sunny days in their lovely garden.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Byway House care home is an exceptional care home. It is always clean and the accommodation for the residents is as it was their own homes. Bedrooms beautifully decorated all with en-suite facilities. The staff are caring yet extremely courteous. The food is very good and plenty of choice. The activities always seem varied and interesting. I would not hesitate to recommend it.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my home. I am very well cared for am warm comfortable in my room. Choice of food served attractively in dining room or bedroom. Wine/sherry provided daily. Clean towels daily washing garments done. Both or shower as you require some weekly entertainment e.g quizzes, music, painting sessions, exercises and gardening. Help with hospital appointments regular daily pill distribution by nursing staff. Friendly caring staff. I am able to be sufficiently independent to state what I require and to obtain it and have my requests considered and supplied. Visitors are always made welcome with refreshments. A happy home.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I settled into this home very soon after I arrived and I am very happy here.

How likely would you be to recommend Byway House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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