Clapham Lodge Care Home

Woodlands Close, Clapham Village, Worthing BN13 3XR

Clapham Lodge Care Home, Worthing, West Sussex
Clapham Lodge Care Home, Worthing, West Sussex
Clapham Lodge Care Home, Worthing, West Sussex

Clapham Lodge Care Home, in Worthing, is staffed and equipped to welcome a wide range of care needs, with all residents being the focus of a tailored approach.

Professionals are trained to carry out care in a friendly and respectful manner, fulfilling the objectives of the CQC and making sure that information is up to date.

Privacy and dignity are respected and residents are involved in decision-making processes.

Owner: Clapham Village Care Ltd t/a Clapham Lodge Care Home

Person in charge: Sasha Pierce (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Social Services and Private. Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £600 – £1000 , Personal Care Shared (per person) £600 – £750 (These prices are only a guideline, please contact Clapham Lodge Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Clapham Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Clapham Lodge Care Home has a Review Score of 9.8 (9.847)

The Review Score of 9.8 (maximum of 10) for Clapham Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Clapham Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.847 for Clapham Lodge Care Home is calculated as follows: ( (182 Excellents x 5) + (33 Goods x 4) ) ÷ 215 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Clapham Lodge Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 14 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clapham Lodge Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clapham Lodge Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The care my grandma received was absolutely incredible. The care team were so kind and treated her with such dignity. I would often come in to finding one of them holding her hand and talking to her. They would take her into the lounge for activities, not that she was able to take part as she could barely talk, couldn't feed herself or even walk but they still included her. In her last days at 12.30am, I was brought a hot drink and biscuits as I was sitting with her for as long as I was able, how kind of them. I could use 10 pages of A4 to tell all the wonderful things that they did for my grandma, I can't recommend this care home enough, and my entire family think the same. God bless these angels that work here.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and management of Clapham Lodge are second to none and I speak from experience of having visited over a hundred in the past in a healthcare providers capacity. I would book my own place today if I could. This care home is exemplary if only there were more like them. Many thanks for all your care and attention you gave my mother, I can't thank you enough.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very warm and friendly atmosphere within the home.
Staff always so happy and take such good care of the residents.
My husband has lived there for the past 6 months and has settled well.
I was worried at first about him going into a home and was so lucky to have found such a family friendly home.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are so friendly, so caring. I am so very impressed with the level of care and also the dedication of the staff. There is a lovely warm atmosphere and all the residents are always happy. The care home is always very clean. The staff are well presented. Well done to everyone.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like a breath of fresh air. We were greeted by a highly motivated, and most obviously friendly establishment. We arrived to witness some of the daily activities and watched with interest how the residents took part. This was no fluke as we attended a second day another activity was underway and a high number of residents taking part.

It became very clear the welfare of the residents was paramount to the team of highly enthusiastic staff headed by a very talented keen manager and assistant manager. The accommodation is just what "one" would expect for oneself, let alone relatives, then coupled with a "fair" fee structure, not overly excessive. With so many activities and due care being maintained, a good number of staff on hand to attend to all the residents, this care home is very highly recommended. Since Dad is now at Clapham Lodge he tells us the staff are first rate, the food excellent, the rooms warm and comfortable.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has gained weight and become more "placid". She is trusting of her carers.
I am delighted that weight has lifted from my shoulders - I am now too old to be an adequate carer.

How likely would you be to recommend Clapham Lodge Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very 'homely' feel. The staff at Clapham Lodge are truly dedicated and the support given to our family following the recent death of a resident was exceptional. The Lodge always looks clean and tidy.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found my mother's care home to be ideal for her. Her room is in the front of the house and she is therefore able to look out of her window and see horses in the field and all the comings and goings on a daily basis. When she was in her own home, that was also on the main street in the centre of a village, which meant my mother was able to see all the activity in the village. The quality of the care is second to none and the care staff are and have been, over the last four years been like a new family for our mother as we all, her three children live many miles away and visiting is not often or regular.

I would like to thank my mother's care home for all the love and tender professional care they have given and continue to give our Mother.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has settled in to life at Clapham Lodge very well - being a dementia sufferer this wasn’t easy for her, but the staff are so friendly and caring that they have made her feel at home. Mum needed company and activities to keep her busy and she is always included even if her condition makes it difficult for her to fully participate. I looked at many care homes before choosing Clapham Lodge and I definitely made the right decision.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Our family cannot be more grateful to the wonderful staff at Clapham Lodge where my 93-year-old Aunt stayed from July 2016. The care she received until her recent passing was beyond our expectations. The atmosphere is warm and friendly, the entertainment offered to those who wished to participate varied and interesting and most importantly the food is nicely presented, tasty and freshly prepared. We were unsure how my Aunt would settle into a care home but within days you could see her general health improving and she so enjoyed the lovely way her hair was cut and washed and her nails manicured. Little things which do make a difference to the quality of life. Thank you, Clapham Lodge for everything. Your care made such a difference to our Aunt as well as to our family.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 98 year old mother has been living at Clapham Lodge for several months now. She settled in very quickly and is very content. All the staff are friendly and approachable, and they make time to listen to the residents and their families. Any concerns are dealt with promptly. There is a wide variety of activities available that suit all interests and the choice of menu and quality of food is excellent.
The care my mother receives is wonderful. She is treated with respect and dignity and is well looked after. I visit her regularly and I am always made to feel welcome. Clapham Lodge is a happy and friendly place with professional and caring staff doing a demanding and sometimes difficult job with affection and patience.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Seldom do you get the combination of first class accommodation, excellent food and fantastic staff coming together in running a care home but this is exactly what you get with Clapham Lodge Care Home. My mother has been a resident for just short of 2 years and I have never had cause to complain in that time but frequently I praise the staff for their care and dedication. First class.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely building set in the peaceful surrounding countryside. Clapham Lodge feels like home from home with comfortable rooms, a pleasant garden and terrace and large but cosy lounge. The food is very appetising and there is always a good choice with variety. The staff are kind, considerate and caring - nothing is too much trouble. A huge variety of activities and entertainment is offered to all residents. Such a warm, friendly atmosphere - one happy family feeling with excellent care and support for both residents and family/friends. First class.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I have lived here for almost four years and because of the kindness of the staff and my pleasant room am very happy and feel like one of the family.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was at Clapham Lodge for the last five months of his life. He had a lovely, bright room on the ground floor, excellent food and care. No one wants to leave their own home and to go into a care home, and my father certainly longed to return home, but such was his condition that this was no longer possible and that being so I do not believe that my mother and I could have found a better home for him than Clapham Lodge. The management team and their team of carers and everyone did a first-class, highly caring job in looking after him. If anyone is considering a care home, take a trip out to Clapham Lodge where, in my experience, care, safety, and compassion are always uppermost. My mother and I will always be grateful to all the staff there for all they have done.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care provided to both parents during their stay, the longest being my father for 2 years and 10 months. Kindness, love and respect shown to him and my family by all the staff who I regard as friends. A wonderful homely feel to the home, good decor and excellent food.
Hygiene very good and lovely room where my father felt totally at home. Staff always welcoming to me and my family, and friends and relatives who visited commented particularly about the comfort and attentiveness of staff.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing special to add to the information listed. Clapham Lodge managed to achieve more with TLC during my husbands first 2 weeks there (getting him walking and eating well) then the hospital/rehab unit had failed to do in 6 weeks. My only concern is the unusual heating arrangements in his room. An electric fan heater situated high on the wall over his bed. A member of staff has to switch it on/off as needed by climbing up on the bed to reach it. Not ideal but probably not relevant to this review and maybe there is a good reason for the arrangements.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been living at Clapham Lodge happily for the past 3 years. She is very well looked after by caring members of staff who have made her feel part of a family. Her practical needs are well met including taking her to necessary medical appointments.

How likely would you be to recommend Clapham Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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